Safelite performed the chip repair on my windshield in under 15 minutes while I waited. They worked…read morewith my insurance company. So I actually had zero dollars out of pocket.

Can't say enough about the terrific experience I had at the Safelite in Avon, which was created in…read morebig part by an employee there named Nathan. I had a crack in my windshield, so I pulled in, Nathan greeted me and fixed the windshield flawlessly. When he came out to talk to me after the service, he mentioned that I had a flat tire...I knew I hit a big pothole turning into the shop, but didn't realize it popped the tire. Without hesitation - and without me even asking - Nathan scrounged up a jack, worked extremely hard to elevate my car, and put the spare on right there in the shop's garage. I was incredibly grateful, as he singlehandedly and without prompting made a what could have been an extremely stressful situation completely manageable. Not only was it terrific service, but it doubled as an act of kindness. Accordingly, I give the Safelite in Avon - and in particular Nathan - the highest of marks not only for service, but for going above and beyond to satisfy the customer. Thank you, Safelite....and give that man a raise.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

These guys were great replacing the windshield on my SUV. From the first call they were courteous…read moreand communicative. They showed up prompt wearing masks and did the work at my house in under an hour - and also had a better price than others. I definitely recommend Defender!

I do not recommend. Absolutely no business acumen and very low communication skills which leads to…read morepoor service, lack of service, and not solicited service.

I sent a text to the company on their website. They immediately responded and set up an…read moreappointment to come out and take a look and do measurements. We had two broken windows. In two days, they were back and installed the windows that were broken. The installer was friendly, knowledgeable and quick. We couldn't be happier with the service.

Very prompt and professional installation of my front windshield. Dwayne explained everything to me…read moreand he got the job done in about an hour. Highly recommend this location for auto glass repair/replace. Thank you Dwayne!

I am a field service technician on forklifts. I travel all over the state on a daily basis, from…read morecustomer site, to customer site. My service van is the key to my success and day to day operations. I contracted with Safelite to replace my windshield due to large cracks spanning across it. They were supposed to come to my shop in Amherst to complete the work. This company will not schedule for a set time, rather a window of time, mine specifically being from 2pm-5pm... That's fine, I'll just pretty much write off my entire billable afternoon to wait at the shop for them to show up. Early in the morning the day of the scheduled installation. I received a call from their service tech advising me that he was "super busy" and wanted to know if I could reschedule for the morning. I told him that I could not, I am already working at a customer in Cleveland and I will need to stick with the scheduled time frame. The tech sounded agitated and told me he would just then have to "roll with the punches and make it work". I called him back about 20 min later and offered him the location of my next customer in Cleveland and advised him he could do the install on their site while I worked. He refused and said later today is what he will do, still with an aggravated tone. I end my billable day at 1:00pm and drive back to my Amherst shop to wait for the tech and do other tasks while I wait. I called the tech at 2pm to advise I was at my location and was told to be patient. Fast forward to 4pm, the tech calls to advise me that he has miraculously found a scratch in the windshield slated to be installed in my van. I was told there wouldn't be a replacement available until Monday and I would have to reschedule for the same time window on Monday. I'm sorry, but I don't believe a word of it. If it was that easy to inspect my windshield prior to arrival then it should have been done in the morning when he loaded it into his van. The techs desire to reschedule in the morning and subsequent aggravated tone tells me this was his excuse to get out of doing the work as scheduled. Contracting this repair with Safelite has now costed me lost billable hours and I am left with no choice but to reschedule. I cannot and will not do business with a company that is going to cause me such great loss of billable time. I do NOT recommend Safelite for any commercial account. We have over 150 vans fleet wide and have had numerous scheduling and reliability issues with this company. I will be scheduling with a different provider, not Safelite.

NORTH RIDGEVILL, OHIO LOCATION…read more First, let me just share with you how funny these guys are! When they don't like your review. They delete it! ( It's okay Caliber, next is BBB review and more if this gets deleted too) DO NOT TAKE your car here if you want to see a building with professionalism! I started to walk to the building, but I noticed 2 employees GETTING HIGH. Then I overheard some short guy, Cody, Curtis, idk? while I was sitting in my car, he was downright nasty to his employees/co-workers. Yelling and cussing at them. I don't know how that short guy has any respect from people in his life or a company that allows employees to be treated as trash, but hey they can get high together, so I guess how that works.

Highly recommend this repair shop. They did an amazing job with my car and kept me updated with…read moreevery step of the process. They assisted me with my rental car reservation too making it an effortless process. They worked directly with my insurance company to make it very simple. If they are one of the preferred shops with your insurance company, I 100% recommend choosing them.