literally..do not use this service..use safelite. they sent torry over to replace my window and i…read moreliterally seen him pull in my drive way then drove off. i had my front door open and my garage door open as well. i work from home and once i saw him, i grabbed my shoes and he was gone. i literally called him back and asked for his location because i thought he was parking on the street however, he drove off. given off scam vibes. then he said i ordered the wrong window and someone should have called me. i stated to him that why didnt you just come to my door and alert me. he lied and said he was outside for 10 minutes and no one came. i said most people announce they are here by ringing a doorbell. he then got an attitude and said most normal people come outside when you know someone is on the way. he also hung up on me. i canceled my order and place it with safe light. this was the worse experience i ever had for a first time customer..do not ever use them. go to safelite. i promise. i work in healthcare. i know a lot about service and this was very upsetting. this was really bad. they did refund my order. hopefully, thats what they said..

We are visiting Ohio, and a family friend loaned us a car. I figured it would be nice to fix some…read moreminor issues on it. The drivers window would not roll down. I contacted Terry on a Saturday evening. He showed up at my home bright and early the next work day, troubleshoot my problem to a faulty power window switch, and even helped me locate one online for about a fifth of dealer cost. All that, and when I asked what I owed him he just said it was nice meeting me and went on his way. He's a great guy, and deserves your business.

I needed a rock chip repair for my windshield that was beginning to spread. They got me in the same…read moreday, customer service was great, the waiting room was warm and comfortable, 45 mins and done. Price was $100 cheaper than national competitor. Highly recommend

after being disappointed with another company, I called these guys. I explained what happened and…read moreexplained my urgency. they were right on top of things. I was able to get my car in 20 minutes after my phone call. I recommend these guys. fast, helpful, and professional

The people are all very friendly and attentive. It's very clean. I had my windshield replaced. They…read moredon't charge you anything more than the quote. Because they took a little longer than anticipated they reduced my bill by $60. Their prices are lower than the other two I looked into. They do facility and mobile services.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

No work completed But I made an appointment with Jim and Auto glass to have my repairs done, we…read moresettled on 3:30, the morning of my appointment i reached out to notify them they could come as early as 2pm and he said great, 3:30 came and i called Jim wondering where they were and he informed me they will be to my location at 5 now, telling me that's how the business works. I do not recommend working w this company, as they seem to think appointments times are not something to stick by....shows exactly how they do business overall. Look elsewhere,

The receptionist was very polite & , informative. It was so easy going through my insurance. Took 3…read morehours just like the said. Very nice & neat on the inside. 10/10

They don't follow through. They gave me a quote. I tried to schedule and they ghosted me.read more

This is a long overdue review; Modesty tinted all my SI windows back in October 2023, and I can…read moreattest to the remarkable quality and longevity of her work. I couldn't be more thrilled with the exceptional service and quality of work I received from Modesty and her crew at Royalty Tint. She came in on a day and time that the shop wasn't open, so 10/10 for professionalism and a genuine interest in ensuring I got exactly what I wanted. She took the time to explain all my options and helped me choose the perfect tint for my car. The installation process was flawless and took less time than the quoted time. The attention to detail was remarkable, and it's clear that Modesty and her team take pride in their craftsmanship. PS. she takes credit/debit card as a form of payment so that's always a nice treat :) Moreover, the atmosphere at Royalty Tint is clean, welcoming, and customer-oriented. Thank you, Modesty and team, for your outstanding work!