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    Ken Ganley Ford Parma

    3.5 (49 reviews)
    Closed Closed
    Updated 3 weeks ago

    Services - Ken Ganley Ford Parma

    Bumper repair

    Check engine light

    Engine oil light diagnosis

    19 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto frame testing

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Rear-end damage

    Ken Ganley Ford Parma Photos

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    That's the manager joe (the lier and scammer) to the left an the disrespectful cop to the right

    WORST EXPERIENCE EVER! WORST BODY SHOP EVER! Please save yourself the time an the headache! I don't know where to begin first the body shop manager joe committed fraud to the insurance company made them fix things on my car that I told him wasn't apart of the accident he said it was ok the insurance company won't fight it,(show what type of person he is already)so he went ahead an fixed it an did a horrible job so I brought it back for him to fix their mistakes an now there's more damage to my car. I asked to speak to someone higher than him he wouldn't let me speak to no one else instead he called the cops an had me an my 6 year old son escorted out it was literally the worst experience because the cop was very disrespectful as well told me to leave or I'm going to jail an he's going to take my son an tow my car. it was insane!!

    Kid friendly!

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    2 months ago

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    10 days ago

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    22 days ago

    Good service. Comfortable waiting area. Appreciated the flexibility in hours for available service options.

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    10 years ago

    Incredibly great customer service from Dave Zudell and the finance team! I highly recommend Bob Gillingham Ford!

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    Page 1 of 2

    Ask the Community - Ken Ganley Ford Parma

    Review Highlights - Ken Ganley Ford Parma

    I called Gillingham Ford and was taking care of immediately and the phone call lasted a total of two minutes.

    Mentioned in 2 reviews

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    North Coast Mitsubishi

    North Coast Mitsubishi

    (75 reviews)

    Old Brooklyn

    Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an…read moreappointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience.

    At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a…read morewarranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point.

    USA Motorcars - moved to 7200 Lorain ave 44102    216.651.0000

    USA Motorcars

    (5 reviews)

    Stockyards

    I put down 1400 for a Nissan Altima and the car was great. When I returned the next day to let them…read moreknow about the wheel hub they put me into a Chevy Cruz instead. Not even three days of having the car it was leaking oil and then the day after they fixed that problem my car wouldn't start. It's still sitting in my driveway with seven bad sensors and still won't start. I'm disappointed

    Went to look at a specific vehicle. I did not see it at all on the lot. I was greeted by a young…read morelady. She had me fill out a credit app right away. I didn't have a co-signer and was looking for something under 10k. The manager then comes out and shakes my hand and tells me they have one SUV that I qualified for. It was a 2005 GMC Denali. 140,000 miles and a cracked windshield. I asked if there were any sedans available, I was told "no". I was also assured that if I wanted to qualify for a better car selection, I'd need a co-signer. I called a woman who works in the car industry for years. She strongly suggests that if you are trying to rebuild your credit, go to the big chain dealerships... Liberty, Ganley, Motor Cars, etc. They have programs "special financing" for those who are trying to get a reliable car without the insane miles and who don't have the best credit. Dealerships like this will just put you in cars that are on their last leg. I wanted to see what they had and was disappointed in how management specifically treats potential customers. Bottom line, people need cars and may just take a chance with dealerships like these. Be careful.

    S & G Auto Sales - The S and G Auto Sales Lot

    S & G Auto Sales

    (2 reviews)

    Stockyards

    Mike and Sam are two great professionals that sold me a 2003 Buick. Its the smoothest car ive ever…read moredriven. They are both very experienced, knowledgeable and honest when it comes to Vehicles.The best Car Auto service I have EVER received in my lifetime and will be a lifetime member. -Kevin M

    I put a lot of trust in Sam and Mike when I purchased a truck living in another state. I asked all…read moreof the right questions and was told that the paint was in great shape and the truck was turn key and in great condition. Sam and Mike were very nice before the sale and next to impossible to contact after the sale. So, I had the truck delivered to me for 595.00. While it was coming off the delivery truck I could see an exhaust leak. Once down and I inspected I saw that the paint was in terrible shape. Scratches on the entire truck including the roof! Looks like someone took light sand paper to the entire vehicle! The drivers seat is broken. Needed new exhaust and manifold! Heat blower does not work on low or medium. They did not even clean the inside or change the oil as promised! Also, the tailgate is broken and just lays on the bumper with no other support! So, I finally got in contact with Mike after having to use a different phone so they would answer! Mike said that they would not help out with any of the costs even though they blatantly lied to me about every aspect of this truck! I am a veteran and Sam acted like I was getting something special and assured me that this truck was in great shape! Liars. I would not recommend these grifters to anyone! No honor and very disrespectful after the sale!

    Next Step Auto Sales - Ford Explorer Sport

    Next Step Auto Sales

    (8 reviews)

    Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

    I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

    Ken Ganley Ford Parma - autorepair - Updated May 2026

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