We are new to the area and experienced our SUV not starting after a big snowfall with below zero…read moretemps. We had it towed here and was in communication with Terrence. The whole staff is beyond amazing! Terrence kept me in the loop from when my car arrived, diagnostics, and to all the findings the tech, Raquel, saw. I got a very throughout, itemized, and detailed list of everything that was inspected- good and bad with photos/videos to show me what they saw. This is a huge thing for me with transparency! They never tried to push anything and listened to my concerns. Terrence offered many different quotes for the questions I had. Highly recommend this location and look forward to using them in the future with any repair and service needs we have!

I brought my car in for repair and was impressed by the professionalism of the staff. They…read morecarefully diagnosed the issue and clearly explained what needed to be done. The repair was completed properly, and my car now runs smoothly. The only downside was that the service took longer than I expected. Overall, I'm satisfied with the quality of the work.

Such great customer service. Great prices and more important trustworthy mechanics who take care of…read moreyou and your vehicle. There is a waiting area if you are getting some quick work done with coffee for customers. They offer a wide variety of services for your car.

Fair and honest service. Work completed on time also they don't try to oversell. Dave and his…read moreteam are great to work with. J.T.

I went to AAMCO because ever other automotive shop was way too busy to get me in. I called AAMCO…read moreand even though Bill said he was extremely busy that I should swing by and he would look at my car and give me his opinion on what was wrong. He was super honest and kind to me. My car had a lot wrong with it and he took the time to look it over and advise me what to do and what not to do. He said he's a "straight shooter" and trust me he is. I will always go back to him if I have car troubles. I highly recommend AAMCO! Barb K.

They took great care of me and my car, Bill was patient and diligent in diagnosing and fixing the…read moreproblem (which started out as a transmission sensor issue and ended up that the computer needed to be replaced). The car has been perfect since their fix! A million thanks!!

Amazing service! Got a flat tire last night and made appt online for today; they called me and…read moresuggested I come on earlier so they could get to my car today and return to me today! I said no problem! They removed a screw from my tire which caused the flat; such great service! Would use them again and again!

I had a damaged tire while traveling through Ohio, far from home. Found NTB and arrived 15 mins…read morebefore closing on a Sat night. Mike Novak was super nice and helpful, fixed my tire on an emergency basis, and got me back on my way. He didn't even charge me! Will always be grateful for the kind service when I was on the verge of an emergency! Thanks Mike!

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

Excellent auto care. Dan and Keith take care of customers cars just like their own. If you look at…read morethe place, you can tell they don't pay cleaners or service reps as you deal directly with the owners who are also mechanics. Been going here for 20 years and appreciate not fixing things that are fine while only taking care of what needs replacing. Very honest team and even though I moved 30 minutes away, I still use only Brooklyn Ignition.

Best auto repair facility in Cleveland! It's 15 miles from my house but Ive taken my cars there…read morefor 20 years because I want my car repaired right and I don't want to get ripped off. Family owned business who will treat you and your car right.

When I took my vehicle in, I had no idea of the journey ahead of me to get it repaired. I have…read morenever needed so much mechanical work done on any vehicle I ever owned. Just the list of what was needed was a full page. But Todd and his staff were very attentive to my needs. They kept me informed at every step. The quality of the work was excellent and thorough. And the value was incomparable. I have already scheduled work to be done on my other car. Thank you for everything Todd!

Todd was amazing. I highly recommend. He was very easy to book. He was honest and even showed me my…read morebroken part.

First of all I had my car at this place for some minor body work. After a few days I picked up my…read morecar and the work was superb. The people here are the nicest and most professional people you will ever find. Jeanette, Nick and Chris are the best. I can't recommend this place enough!! Thanks for an awesome experience!!

Automotive Excellence is responsive, knowledgeable, efficient and dependable. They have…read moredemonstrated the same high quality of repairs in the three times I have used their services. I recommend them to others at every opportunity.