I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I got an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer. read more

1st time at the shop and I am new in the area. The store was recommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either. read more

We recently took our car in to Olde 8 to find out what was wrong with its electrical system. Klint called to let us know what the problems might be and that it could be a quick, cheap fix or could be a huge cost. He promised a call after more research and told me it was not good news. He could have ended there and asked for my authorization to fix it. Instead, he told me that it would probably be cheaper to take it to the dealer, as they'd have to program the car anyway. He then told me that he saw that there was an extended warranty on the car and I might be able to get it from the dealer at no charge. I took his advice, got the repair at no charge, and the fee he charged me was a lot lower than I expected for the time he put into it. Olde 8 truly works to earn your trust and earn your business. They've earned ours. read more

We have been taking our cars to Old 8 for over 20 years and have always felt well taken care of. Klint and Kent work Hard, are extremely thorough and keep excellent records. We trust them completely. read more

Matt and the team are great. Easy to work with, open and honest. Took my car over for an oil change and after squeezing me in to their busy schedule, proceeded to do an entire inspection of the car and provide me with a list of recommended maintenance items. Absolutely trust my car to these guys. read more

I've been taking my cars to Klint and the guys at Olde 8 for about nine years for all my auto maintenance, including oil changes and I recommend them to everyone. They advise which issues are safety-related (and which can wait) so I can prioritize any work that needs to be done. I also receive a written estimate for any work that is not performed for the visit when it's identified so that I'm able to plan for the repair in the future. I don't feel taken advantage of at Olde 8 and the guys stand behind their work, often providing lifetime warranties on certain parts. Klint explains the proposed repairs and always addresses questions and concerns. If you plan ahead a bit, they'll provide you with a loaner car while yours is being worked on. Don't be surprised if you don't get a BMW loaner, but they are reliable vehicles to get you around until yours is fixed up. read more

I just visited Olde 8 for the first time after moving to area. Being new to the area I was tentative to try out a new business but after seconds of talking with he guys at Olde 8 I was reassured they we're going to do a great job in a timely and affordable manner. I felt I was given an honest and fair quote and that the work that was performed was well worth the money. Moving can be a stressful time and working with Olde 8 was a breathe of fresh air after weeks of "road bumps". Definitely recommend trying these guys out. read more

I have been taking my car to Olde 8 since I have had my it (about 4 years now). They do great work and are reasonably priced. The staff is super friendly and they take the time to know their customers. read more

The guys at Olde 8 have been great to work with, handling all our family vehicles for the past 13 years. They greet you with a smile, we know we can rely on them, they've always done great work, and they tell you straight up if something needs to be done right away or if it's something they've noticed can wait. They treat my money like it were their own, and I certainly appreciate that. read more