The staff is not honest, I caught the manager in 3 different lies, my husband's experience there…read morewas equally as bad, they say my tire is in and then oh no wait it's not. They didn't have time to look at my tire the day I told them there was a bubble in my tire. It was going to take atleast a week to get me in, they were too busy, they were pushing a lower quality tire because they quit making my tire, too much to even get into here, personally I'd avoid this place

I had to fill a tire daily for over a week on my 2026 Sonata. I called the dealership made the…read moreappointment yada yada yada. Estimate: $50 just to put the car on the lift, replacement tire: $250-375. Luckily, before my appointment friends suggested I go elsewhere. Glad I did. Van's was very upright and honest because frankly, being a female, I have been "fooled" into spending money I dont have. Their service was fast, friendly, and very accommodating. I did NOT need a new tire and to fix my issue was $27. That was 2 weeks ago. This week I had a similar problem...a different tire was completely flat. Friends pumped my tire enough that I was able to get to Van's and again, they patched/fixed my tire:$27. They couldn't estimate how long it would take for them to get to my vehicle and offered to take me home and pick me up when it was ready. THAT my friends is service. Now before anyone suggests otherwise...in 50 years of driving I ever had a flat tire . When I signed the papers for both my financing and insurance I opted out for roadside assistance and extended warranty to save a few $$$. Just go to Van's!

Fast, Friendly, Knowledgeable, Low cost Services. Been here more than a few times, always Good…read moreService.

I have been in search for custom rims on my Tacoma. Actually drove to the Brook park location and…read morespoke with person in charge. He educated me on size difference and offsets. Looked at my truck for best fit desired. Thanked him told him I would let him know when I discided which way I was going to move forward with. The next day I messaged him back on FB from his initial reach out to help. I got no response for 2 days. So I called the phone number speaking with someone to let them know I wanted to move forward with buying wheels. Explained I had FB messaged someone back in messenger. He explained he would have someone respond to the message to give options and prices. I still have heard nothing from anybody. I am now looking at tire rack and custom offsets. It would have been nice to find out what the business offered but lack of responses I guess means they don't want the business??

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

I have used this shop three times over the past year. Every repair was done promptly and at the…read morecost quoted. I've had my brakes replaced - you could tell the difference. My suspension and ride needed help; they replaced the stabilizer bar and other parts, significantly improving my ride and handling. Recently, I brought my car in to make the air conditioning colder. Whatever was done, I now have colder air conditioning, making my drive significantly more comfortable. They are friendly and demonstrate their attention to customer service and customer satisfaction.

He is a dirty lying POS theif. Replaced the same front end part, 3 times in two years to get to a…read more"noise" when I looked back at my receipts and told him I wanted my money back, he refused and said I could get oil changes instead. The "noise" was still there. Hes a dirty con artist, DONT TRUST THIS POS!!! On one occasion his mechanic was giving me a lift home and complaining they were busy and the drunk mechanic called off again, so there you go. Do you really want a drunk repairing your car that you depend for your safety or the safety of your family and children, think about it! To top it off he's WAY overpriced.

Everything was such a Blessing We broke down on vacation, needed an alternator. Not only did…read moreLaura find us one, Brandon got it installed along with a new serpentine belt and got us back on the road under 2 hours. They went completely out of their way to make sure we got back on the road.

Had a broken spring and called them to get a rough estimate and had it repaired. Have used them…read moremany times and they offer exactly what you need in a mechanic/repair shop. Very honest,friendly, jobs are done correctly, will only fix what is needed and communicate well through the whole process. Accurate estimates and if they think there is a chance they may need to do something else they will let you know in advance. Highly recommend them - a hidden gem!

Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.

My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

I needed a lot of work done (brakes, suspension, alignment, tires, broken sensor) on my vehicle…read moreand I had a budget. Staff helped me prioritize the work. Very professional. Excellent results. Friendly knowledgeable staff.

Great service! I went here because I got a Groupon for an oil change + tire rotation, both of which…read moreI sorely needed. One of the employees immediately took my information, got some information from my car and ushered me to the waiting area with surprisingly comfortable couches. I had expressed a minor concern about how the steering wheel felt and he was nice enough to print out some information from Toyota - apparently I could get an upgrade from a Toyota service center for free in the next 2 weeks to fix this issue! After they were done with my car (took an hour, like they said), he was also nice enough to go over some driving/maintenance tips to help extend the life of my car. I appreciate that even though I paid half the usual price for the services, they were still extremely helpful and efficient. The only downside is that I have to travel far to get there, but I would definitely consider going back to them.

This shop did a great job taking care of our family and getting us back on the road. We were…read moretraveling from NY to KY when our wheel bearing broke. We have a newborn and a 2 year old with us, we picked Jim's based on other reviews and we're glad we went there. We got to the shop 45 minutes before they closed, they took a look at it and order the part just based on hearing it. My husband took the car back first thing in the morning when they opened and they had it fixed within 2 hours. The staff were all friendly and helpful, let my husband see how bad the wheel bearing looked and the price was more than fair considering the urgency of the situation. If we lived in this area, we would be customers for life. Thank you so much Eric, Mike and Tim!!

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.