Outstanding communication, competitive pricing and superb workmanship and fast turnaround time!…read more Brandon is outstanding. Highly recommend

Couldn't be happier with the level of customer service and the actual work done on my vehicle…read more They do a tremendous job of keeping you up to date on the work being done. They also go above and beyond with the warranty company to make sure everything was taken care of. Thank you!

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

When a mechanic says "I don't think you actually need that repair", that's a good mechanic…read more Did the work we asked for quickly and well with no BS.

Fast service even the receptionist was very nice . I came in for an oil change They even put air in…read moremy tires. Would def recommend this place

We've been bringing our vehicles here with no issues until this past Saturday. It was the worst…read moreexperience !! We're not going to be back !! Not sure if you have a few different employees because I've never seen them before. I have the date & time. You can even look at your cameras. 2 workers with bad customer service, Rude, mouthy & lied to me !! The girl wouldn't give me her name. They said they took my SUV back and looked at it. It was still sitting in the same spot the next day, not even touched. She also said I think he mentioned something about it needing a pump. Well what I needed had nothing to do with a pump lie on top of lie. I asked for my keys back & they were even laughing the whole time as I was walking out ... I would love to talk to the owner or the person over the manager !!!

I had a 10:00 a.m. appointment today for radiator flush…read more After giving some symptoms the genius at the counter refused to even look at the car Based on what I told him he claims now it has known issues. I thought he was joking. I asked him: "Are You serious?" Now I've done this a couple times before at different places with no problems. I even offered to add a disclaimer to the work order to be signed absolving them from any liability. But he relished in the fact that in his mind he was a known expert on diagnosing a situation without even looking at it. I had a bad feeling just walking into the store as I noticed the lady who was just leaving the counter had an unhappy look on her face.

Wonderful service, friendly staff. We were coming through town and needed an oil change on our…read moreMercedes sprinter van. They were very thorough, efficient, and friendly.

I went to Midas Northfield 7/1/25 to get an estimate on a muffler for my pickup. Just short of…read moretheir location I stopped for a red light and lost most of the brakes. I made it to the shop okay. Told Jason I didn't have an appointment, just wanted an estimate for a muffler and please check the brakes. Within a half hour it was up on a rack. Jason told me the rear brake line blew and a muffler was needed. I couldn't drive home and no one to come get me so Jason took me home and picked me up this afternoon to get my truck. They replaced the brake lines on the rear and the muffler. Very friendly employees, clean shop and waiting room. I'll definitely be telling others about the excellent service I received at Midas Northfield.

Reliable, easy to make an appointment, nice area, friendly, helpful Great value. Great mechanicread more

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.

I'm going to leave favorable feedback for the Service Department here. I've been in twice over the…read morepast year for basic services; a software update and an oil change. Most recently, though, a thumping noise coming from the rear passenger side of my 2017 Volt was something to worry about. I scheduled an appointment to come see them for the noise and about a block before I got here, the tire went completely flat. This was a tire a different shop had repaired a few months ago, so the patch must not have held. The tire was ruined. I inquired about replacing all four tires, since I didn't like them, but Mark at the service counter advised against it. He inspected the other three tires and said he thought there was too much tread life left and replacing all four tires would be a waste of money. He felt strongly that I should get one new tire and wait until next fall to consider a whole new set of tires. He did note that the car needed an alignment (I had just under 34,000 miles on the car), which seems surprising, but considering one rough Cleveland road I have to drive on to get to the parking garage...maybe not so surprising. He noted that I had a bit of uneven tire wear. When it came time for me to get my car, Mark apologized to me because the tire price he originally quoted was $50 less than the tire that was put on, an OEM Michelin to match what I already had. He made sure to knock off $50 in order to stick to his original quote. I give Mark and Spitzer high marks for their integrity. While their shop prices and services aren't cheap, having trust in where you take your vehicle is worth every penny.

I will never use Spitzer Chevrolet again. Mandy located the part I needed and tried to sell it to…read moreme for $1,100, saying it had to come from Michigan. I later called Tim Lally Chevrolet and found the exact same part for $558. Even though I purchased my own part and brought it to them, I still ended up being charged more than what Mandy originally quoted me if I had gone through Spitzer for the repair. Communication was also terrible throughout the process. I called to speak with Mandy and never received a callback that entire day. Instead, she sent me the quote the next morning (Tuesday, April 28 at 9:45 AM). When I asked if I could bring my own part, I didn't get a response until Friday, May 1 at 2:20 PM. This was one of the worst experiences I've ever had, especially from a dealership.

Brett the manager and all the guys and gals working there are awesome. Always very helpful,…read morestraight forward no B.S. Great prices, service and quality. I take all my cars here. As I write this I'm getting and oil change and A/C recharge. Would highly recommend this location to anyone and everyone!

I've gone to this place for my last two oil changes. I paid for an oil change WITH tire rotation…read more Each time they have tried to upsell tires to me and I've respectfully declined because I knew they were not necessary at the time. Each time they seemed pretty offended that I declined their upsell (I'm not a car expert but I am aware of the general basics of car care). However I recently found out they in fact DID not rotate my tires and never even touched them. I now have an extremely worn tire due to their lack of professionalism and honesty. This is completely unsafe and I do NOT recommend this location nor company. I chose this place initially out of convenience of being closer to my home however I will be trusting my services to the dealership. And I especially don't appreciate preying on women when it comes to vehicles.

WHY am I waiting this long for a simple air check?! Not one greeting, not one acknowledgment --…read morejust ignored. This kind of service is completely unacceptable! Every company should have someone dedicated to this area, yet here I am STILL waiting. The service is terrible, and I will not be coming back.

I had a flat tire that had been previously patched by a different shop. Shane H set me up with new…read morewheels and tires to replace my old and corroded set at the last minute before the Fourth of July holiday. Miracle workers!