I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

Had to get a new blower motor with resistor. They took my car in right away !! I was amazed how…read morefast they were !! You guys are all very friendly and have good teamwork !!! No complaints here !!!! I know this is a very stressful job and I want to thank you Dave & RJ for everything you did and keeping me updated !!

Scammer alert. A disheveled youngish man told me they could fix my audio and that it's usually…read more$1000, but they had the used part "just right now" and so it would "only be $500" long story short; I said no, waited until my friend could look at. He fixed my audio for $6, it was a blown fuse, that's it. The northfield tire "pro" told me my entire audio system computer needed replaced. I saved between $494-994. These people are either completely incompetent or blatantly scamming their customers out of hundreds to thousands of dollars. Do not under any circumstances go here. Ever. The only star is for Mike, he adjusted the price after the team working on my tire and trying to charge me, without ever confirming it with me, let alone discussing price. I wouldn't trust these folks babysitting a rock. Better luck, literally anywhere else.

When a mechanic says "I don't think you actually need that repair", that's a good mechanic…read more Did the work we asked for quickly and well with no BS.

Fast service even the receptionist was very nice . I came in for an oil change They even put air in…read moremy tires. Would def recommend this place

We've been bringing our vehicles here with no issues until this past Saturday. It was the worst…read moreexperience !! We're not going to be back !! Not sure if you have a few different employees because I've never seen them before. I have the date & time. You can even look at your cameras. 2 workers with bad customer service, Rude, mouthy & lied to me !! The girl wouldn't give me her name. They said they took my SUV back and looked at it. It was still sitting in the same spot the next day, not even touched. She also said I think he mentioned something about it needing a pump. Well what I needed had nothing to do with a pump lie on top of lie. I asked for my keys back & they were even laughing the whole time as I was walking out ... I would love to talk to the owner or the person over the manager !!!

I had a 10:00 a.m. appointment today for radiator flush…read more After giving some symptoms the genius at the counter refused to even look at the car Based on what I told him he claims now it has known issues. I thought he was joking. I asked him: "Are You serious?" Now I've done this a couple times before at different places with no problems. I even offered to add a disclaimer to the work order to be signed absolving them from any liability. But he relished in the fact that in his mind he was a known expert on diagnosing a situation without even looking at it. I had a bad feeling just walking into the store as I noticed the lady who was just leaving the counter had an unhappy look on her face.

Midas Menu…read more X REQUEST APPOINTMENT SHOP FOR TIRES GET COUPONS & OFFERS GET A REPAIR ESTIMATE SERVICES MY MIDAS ABOUT MIDAS CHANGE LOCATION MIDAS NORTHFIELD 10515 Northfield Road Northfield OH 44067 330-576-9761 | Directions | Change Location Rating: of 5 stars20 reviews Write a review STORE HOURS Today 7:30AM - 6:00PM Tomorrow 7:30AM - 6:00PM REQUEST APPOINTMENT How may we help you? REQUEST APPOINTMENT SHOP FOR TIRES GET COUPONS & OFFERS GET A REPAIR ESTIMATE UP TO $70 OFF MAIL-IN REBATE ON 4 SELECT MICHELIN TIRES Michelin SHOP TIRESREQUEST APPOINTMENT Valid at participating locations 08/22/18 - 09/20/2018. See rebate form for details. INCLUDES $19 99 OIL CHANGE CONVENTIONAL+DISPOSAL FEE, OR $10 OFF PREMIUM OILS INCLUDES TIRE ROTATION AND MORE Valid at participating U.S. locations. Valid from 08/20/2018 - 09/30/2018. REQUEST APPOINTMENT UP TO $80 OFF MAIL-IN REBATE ON 4 SELECT GOODYEAR TIRES Goodyear SHOP TIRESREQUEST APPOINTMENT Valid at participating locations 7/1/18 - 9/30/18. See rebate form for details. UP TO $70 OFF MAIL-IN REBATE ON 4 SELECT MICHELIN TIRES Michelin SHOP TIRESREQUEST APPOINTMENT Valid at participating locations 08/22/18 - 09/20/2018. See rebate form for details. INCLUDES $19 99 OIL CHANGE CONVENTIONAL+DISPOSAL FEE, OR $10 OFF PREMIUM OILS INCLUDES TIRE ROTATION AND MORE Valid at participating U.S. locations. Valid from 08/20/2018 - 09/30/2018. REQUEST APPOINTMENT Midas Northfield is your one-stop shop for brakes, oil changes, tires and all your auto repair needs. YOUR NEIGHBORHOOD MIDAS Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas guarantee* Whether you need an oil change or tires, factory recommended maintenance, or brake repair, your local Midas has you covered. *See store for applicability and limited guarantee terms CUSTOMER REVIEWS Average Rating: 5 of 5 stars 20 reviews Yes   5 of 5 stars Yes - Patricia M. Managers   5 of 5 stars Managers great technician was very knowledgeable .. - Robert H. Courteous, professional   5 of 5 stars Anthony and his crew were so very helpful. I pulled in with my car smoking and plans to drive to Columbus the next morning. They immediately started...Read More - Robin W. Satisfied every time   5 of 5 stars I have taken my Nissan's to Midas in Northfield, OH for years. While in for simple oil changes in the past, they have found other safety issues beyond...Read More - Michael S. Rear shocks   5 of 5 stars The employees were very professional and courteous. They answered all my questions and went beyond other shops to make sure I was satisfied with the s...Read More - Larry R. VIEW MORE REVIEWS WRITE A REVIEW We would like to hear about your experience at Midas. WRITE A REVIEW REQUEST APPOINTMENT Great auto service is only a click away. Complete the online form to request a service appointment or call us for an inmediate appointment. REQUEST APPOINTMENT × THANK YOU We really appreciate your feedback! Would you like to share your review? We've made it easy for you to share your review on Yelp or Google Places. No thanks, I'm finished. Step 1 Press and hold inside the review text to copy your review. I have taken my 2009 Lexus to this Midas location for several years and the service is always good. The technicians are always knowledgeable and professional. They always have my best interests in mind. Dylan did a good job of walking me through the needed repairs and recommendations today! Step 2 Select the Yelp or Google Places icon below, then select Write a Review. Press and hold inside the review space to paste your review. Sign in using YelpSign in using Google Places AUTO REPAIR SERVICES PROGRAMS & AMENITIES CAREER OPPORTUNITIES Drive Out Hunger We Serve Communities by Servicing Cars Midas is working with local food banks to bring food, funds and hands-on assistance to hunger relief efforts in the communities where our customers and associates live and work. Learn more Brakes & Brakes Repair Oil Change Tires & Tire Repair Mufflers & Exhaust Check Engine Light Belts & Hoses Lights, Wipers & Accessories Car Heating & A/C Steering & Suspension Batteries, Starting & Charging Radiator & Engine Cooling Fleet Services Terms & Conditions of Use | Privacy Policy | Sitemap | Transparency in Supply Chains Act | Promo Legal ©2018 Midas International Corporation English | Español | Français

Wonderful service, friendly staff. We were coming through town and needed an oil change on our…read moreMercedes sprinter van. They were very thorough, efficient, and friendly.

Reliable, easy to make an appointment, nice area, friendly, helpful Great value. Great mechanicread more

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.

I'm going to leave favorable feedback for the Service Department here. I've been in twice over the…read morepast year for basic services; a software update and an oil change. Most recently, though, a thumping noise coming from the rear passenger side of my 2017 Volt was something to worry about. I scheduled an appointment to come see them for the noise and about a block before I got here, the tire went completely flat. This was a tire a different shop had repaired a few months ago, so the patch must not have held. The tire was ruined. I inquired about replacing all four tires, since I didn't like them, but Mark at the service counter advised against it. He inspected the other three tires and said he thought there was too much tread life left and replacing all four tires would be a waste of money. He felt strongly that I should get one new tire and wait until next fall to consider a whole new set of tires. He did note that the car needed an alignment (I had just under 34,000 miles on the car), which seems surprising, but considering one rough Cleveland road I have to drive on to get to the parking garage...maybe not so surprising. He noted that I had a bit of uneven tire wear. When it came time for me to get my car, Mark apologized to me because the tire price he originally quoted was $50 less than the tire that was put on, an OEM Michelin to match what I already had. He made sure to knock off $50 in order to stick to his original quote. I give Mark and Spitzer high marks for their integrity. While their shop prices and services aren't cheap, having trust in where you take your vehicle is worth every penny.

I will never use Spitzer Chevrolet again. Mandy located the part I needed and tried to sell it to…read moreme for $1,100, saying it had to come from Michigan. I later called Tim Lally Chevrolet and found the exact same part for $558. Even though I purchased my own part and brought it to them, I still ended up being charged more than what Mandy originally quoted me if I had gone through Spitzer for the repair. Communication was also terrible throughout the process. I called to speak with Mandy and never received a callback that entire day. Instead, she sent me the quote the next morning (Tuesday, April 28 at 9:45 AM). When I asked if I could bring my own part, I didn't get a response until Friday, May 1 at 2:20 PM. This was one of the worst experiences I've ever had, especially from a dealership.