My older car has been repaired at Sirl's Automotive Inc, Parma OH for 3-4 years. The people are easy to work with and always return my car running like new. Meet Ron. He defines the problem...from an oil change to a new engine. Jesse is called when a computer analysis is needed. How to tell them apart? Ron smiles with his eyes, Jesse wears a welcoming smile. John is on the phone juggling the task of locating and pricing parts for you with incoming customer calls asking for updates on their work... always helpful. Pat quietly manages the workload of 19 technicians (22 bays) to get your vehicle back to you on time. He reviews all work and keeps everything running like a well-oiled machine. Your car won't move? Laura and Bob send in the tow truck and a rental car if needed. My experience, within 30 minutes they were on site. And some unanticipated help...there is no bus or taxi service where I live. They arranged a ride home for me when they needed to keep my car overnight. Sirl's employees are both capable and kind. THE RESULTS: A repaired vehicle that runs like new, completed on time...and competitively priced. Submitted by Carole L J read more

Having my bumper repaired at Sirl's was fast and professional. Not only was the finish fantastic, they went above and beyong and cleaned the interior! I fully recommend Sirl's I can truly understand how they have been around as long as they have. Great repairs and customer service! read more

Amazing service here! They are always nice and informative! The mechanics want to help you and they showed me how I can clean the scratches out of my car and what to use! Being female it is hard to find a body shop that doesn't take advantage of you. Sirl's is amazing and I always feel welcomed and I fell comfortable asking questions. And I am beyond grateful for Sirl's mechanics and team! I had my car fixed here in 2018 and a week ago and the work they do it amazing!! No problems at all! Definitely recommend! read more

Very happy with the service here. I had brakes done end of last yr and recently they became defective etc. I called up and Pat and crew worked with me to make them right! Thanks guys! A++++++++++++++++ read more

I'm so impressed with Sirl's I had to give them a strong shout out. I needed the tailgate spoiler repaired/replaced on my Honda CRV due to a run in with a low garage door. Doug, the manager of the auto body shop got me in quickly and completely understood what needed to be done and presented me with a couple options. I was impressed with their comprehension and honesty. We decided to go with a complete replacement of the spoiler. Prior to going to Sirl's I wanted to see what the local Honda dealer's new collision center would come up with so I got an estimate from them. Honda's estimate was 3X what Sirl's was for the same work and Sirl's was going to get the job done in 90 minutes where Honda wanted my car for 3- 4 days. So, choose wisely out there..... Sirl's Auto Body is an excellent choice! read more

Car repairs... Ugh, right? Sirl's made it a not so bad time. They were able to look at my car rather quickly. They were pleasant to interact with and explained what the issues were. They didn't try and fix things that didn't need fixed. They quoted a fair and reasonable price. And they completed the work quickly. There really isn't anything else I expect from a automotive repair joint which is why they're a 5-star place. I'm hoping my car never requires repair again but if it does i'll be taking it back to Sirl's. read more

The tow truck driver was very professional and so nice. I Had a bad day and he cheered me right up. You can tell he cares about his customers. Kudos to Nick! Thanks for making a terrible day a little better! It was nice to hear an employee brag about how great the company he works for is and how they take good care of their employees! read more

Roadside Assistance contacted Sirl's to tow my car They predicted arrival in 2 hours. An hour after confirming they would tow it with roadside assistance, they suddenly cancelled with the service. Thankfully it kicked my request to customer service who scheduled another company to come out. I don't know if it was because the tow was not to their repair shop (it was going to my mechanic) or if it was not profitable enough (likely a longer drive to get to my car than the milage from my house, the car stopped working as I pulled into the driveway, to my mechanic who is about 2 miles away if that) but they could have left me in a bad position. At least I was at home, not on a dangerous road like a highway. And thankfully the other company got to me quickly, arriving around 11am just as Sirl's had promised. And I know Mondays are busy. But it was very irritating to have been left high and dry by them, even under the most ideal circumstances (given my car shut itself down while moving which just made my day crap right from the start). Sirl's... Understand that when someone calls roadside assistance, our day just got shot all to you know what, don't cancel on a tow to top off the horrible day someone is already having. read more

I've never had an issue with Sirls. They do a quality job and do right by their customer. In a recent repair it was around a holiday weekend. I set up my rental to pick me up there and was told not to take the rental because I would be charged for the weekend (out of pocket) and that I should bring my car back when they had the parts. I found them to be very responsible to bring this to my attention. My car always looks and run brand new after leaving. read more

Had my car here for over 3 weeks just for minor repair ended up costing me around 4 grand when said and done for air-conditioner freon coolant bumper clips and God knows what else... gave me the run around the whole time on how they had to get clips and waiting on parts I feel like since I am a girl I got taken advantage of will not be taking my car or any of my family's vehicles to this shop I will go anywhere else this place is crazy with prices never again will I take anything here again the service manager can't keep track of anything and this whole process has left me with nothing but headache and a brand new car I don't have back yet read more

I am particular about my car and was nervous to have it towed tonight. Rob treated my car as if it was his own and did an excellent job getting it loaded on and off the wrecker. He was courteous and put me at ease. Hopefully I never need a tow again, but if I do, I trust Rob at Sirl's to do it the right way. read more

My hybrid car's 12V battery failed and the car needed to go to the dealership for expert work (a simple battery change isn't simple in these cars). On the dealer's recommendation, I called Sirl's for towing. The truck arrived promptly, the driver was helpful and courteous, even the ride in the cab of the truck was not unpleasant. The tow operator was quite skilled and took great care so as not to damage my car as he assisted in getting past my driveway's steep apron. At the dealership, with the tow truck, he backed my car into a parking spot that most people would have had a hard time parking with a car under its own power! The charge was fair, credit card reader with the driver, and my car safely at the dealership ready for battery replacement. If I need a tow in the area, I'll call again! Only wish: Even though the front-end tow was skillfully and carefully done, I'd have preferred a flatbed transport; simply a preference. read more

I have had my car & my daughters car worked on a few times at Sirls .They work pretty fast and prices aren't outrages compared to other places. I agree about the front desk lady she is certainly not smiley customer service ,but bottom line the mechanics are good and that's what counts at the end of the day read more

I used to always go here untill they replaced my radiator, valve cover gasket, and thermostat. I only needed the radiator and valve cover replaced because of an oil leak and the radiator was shot. Well when I picked up my car on the receipt it said my cam seal was bad and there was still a oil leak. I don't why they didn't tell me this when they called me about all the other stuff I supposably needed. But after I got it back my heat didn't work. And about 3 weeks later my radiator literally blew up so I took it back to them. And they replaced it no charge. Then an hour after driving my car starts smoking and the temperature was rising. So I turned around and took it back and they rigged some part to work untill they ordered a new one. And when I dropped it of to get the new piece put on they didn't even order it and had no forsure answer why my car was overheating but wanted me to spend 650$ on a new water pump to see if that would work... My car never had problems overheating untill I took it there I will not ever go here again. read more

Do not use this shop, Laura is rude and there are plenty of other shops that will love your business and treat you with courtesy and respect!!! read more

I've been to Sirl's on four different occasions, and every single time I have received incredible service. They fixed the bumper on my Nissan Altima after two separate accidents in less than a week, and gave me a fair quote on my Jeep compass. The customer service is amazing. They are so kind and personable, and explain exactly what it is they will be doing to your car and why it will cost what it costs or take the amount of time that it will. I went to get a quote from Doug just yesterday and while I was there he gave me every option possible while also removing scrapes from my car while he was speaking. They are just an all over great place with great people and I will never go anywhere else. read more

I've taken cars here a few times over the years with good results. But the last time was the final straw for me with Sirls. My car was leaking transmission fluid so they traced it back to the cooler line. They said that it needed to be replaced, I told them to do that but they had to order the part to fix it. Instead of doing that they proceed to clamp the line or temporarily fix it. Warning me that it will start leaking again eventually, I wanted them to fix it completely but that wasn't an option for some strange reason. Fast forward a month later with my disabled mom in the car, the cooler line breaks and the car breaks down on me. Yes as the other reviewer pointed out that the front desk lady is a crabby individual. Also when you call them up for an appointment its always at least a 4-5 day wait until you can get your car looked at. It's a shame because this place is 30 seconds from where I live but I don't think I can reccomend them anymore. read more