I called a few days ago because I had purchased a Groupon. I'm assuming it was the owner I talked…read moreto, he was extremely friendly and told me I could come in the morning on Thursday, no appt was necessary. So I went this morning and he was on his way out to an appt. He ran outside and asked if I could come back in an hour as he needed to get to this appt. I said sure and left. He was very apologetic but I get it, life happens and we all have things that pop up. I went back around 12:45 and waited a bit as there was another customer in the bay ahead of me. As soon as the other car was complete I was waived into the bay. I showed him the Groupon and I accidentally purchased the incorrect Groupon for my vehicle (I have a Jetta) oops so he told me he would honor that one and had me pull up Groupon to see what the cost would be if I had purchased the correct one. He just charged me the difference for the one I had purchased and the cost of the one I should've purchased. I know for next time. It's a small business with two bays. I think it's just him and one other employee. He's very nice and I like to support small family businesses. I was in and out pretty quick too. He told me my tires pressure was really low. Explains why my sensor came on. Yes I'm one of those women! Anyway I recommend J's oil change.

Great shop run by a stand up guy who will stay open late to help you out. Price location and…read moreservice all very satisfactory

Brought my Acura here because my brakes started grinding. Incredible service. Friendly people. Fair…read morepricing. They were packed but were able to squeeze me in. Car was done next day. Will be coming here for everything moving forward.

Great customer service with respect for myself and my car!!! Did needed work and a complete visual…read moreand written report of repairs done and any possible future issues. my opinion, 5 STARS.....

A previous shop had butchered my car, I'm still not sure what they did to it. Cleveland Auto Repair…read moreput it back together properly. The guys were patient even when I got frustrated about how long it was taking, my car ended up sitting there around ten days. Every time I called they said it was almost done. But the final price matched the estimate and the car runs smooth and quiet now so I cant really argue with the result. Would go back, just hoping next time is faster.

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

I got my struts, rear sway bar, and spark plugs. I've been coming here for years now. They always…read moredo good work and if there's any issues they're more than happy to resolve them. Josh and his team are great. They're my go to mechanics especially if you're trying to save money and time.

Disappointed ! Took my car in for new struts all around, new thermostat and new rack and pinion…read more Didn't want the diagnostic because I've had the car looked at 3 times already so didn't want to pay another $130. Talked with Josh at drop off about it and was told, well if anything else happens why your car is here we didn't do a diagnostic so it's not looked at. (Sounds fishy) Get in my car after the repairs and now suddenly the power steering pump is whining like it's being deprived of power steering fluid. Now Brady says "well, you didn't want to pay for the diagnosis. So we can't tell you what's wrong." It was NOT having any issues with my power steering BEFORE I took it in and now suddenly overnight the pump went out when it was perfectly fine yesterday and the belt was replaced a month ago. Make it make sense. I feel like they pinched a line or did something to sabotage my power steering to get more money from me. I decided to take my car home anyways but the whole way it was SCREAMING!! I will be getting a second opinion about this!! Let me also be perfectly clear!! There were NO issues with my power steering BEFORE I took my car in. I've had it looked at 2 times in AZ and once here in Cleveland by Toyota only a month ago when they replaced the belt for the power steering. The rack and pinion needed replaced before the boots were torn and you can't just replace the boots.

Great job for good price. I drive their, wanted for them to do the job and left happyread more

First order tires online had appointment for the 29th of August full package left a message on the…read more28th that my appointment was cancelled because they only had three of the tires on September 3th received a text that the tire had arrived made a appointment for the 4th full package call me an hour later that they had a problem with two of the bolts on the rear passenger tire were stripped and they couldn't get them they cancel my appointment again.Took the car to a tire shop no problem getting the 2 bolts off .Now they had taken my tires all 4 of them and stuff them into the rear seat of my jeep so I couldn't leave them like that overnight by them canceling my appointment and me having someone else pulling the tires on they screw me out of my warranty

I called for an oil change and got in fast they did what I asked and did it timely unlike other…read moreplaces that either rush it or they take an entire day leaving you without a car. Price paid compared to the ones I have gotten was amazing will be coming again routinely from now on.

Mike, the manager, is great to work with. He always accommodated our car repair needs with timely…read moreappointments!

My wife had her 2010 dodge grand caravan 3.8 done at this location. Shortly afterwards. There was…read moreoil in the driveway. Leaking really bad. Come to find out the oil filter was loose. And her oil pan drain plug was replace with a different oil drain plug that had a metal washer instead of a rubber washer. I found out by doing her oil change myself. WOULD NOT RECOMMEND THIS BUSINESS.

So I needed a quick oil change. And what better place to go than a place with the same name. The…read morestaff was very friendly. They appeared to know how to do their job properly. My car didn't blow up as I left. So let's assume they did their job right. The reason for only four stars was primarily based on the look of the location. I fully understand this place is an oil change location. But that doesn't mean you need to have a dirty looking place. Things can be clean in a shop environment. Other than that. Everything went well.

I dread. DREAD! going to the oil change... and will dread NO MORE thanks to Valvoline! I'm a young,…read morefeminine person who doesn't know annnnyyything about cars, PLUS my car is very girly, I am always worried I'm going to get taken advantage of (and I HAVE lol). Daniel and Dakota were nothing but professional, efficient and kind! I have never felt talked to at my level at an oil change at their ~ competitor ~ like I have at this one. I will seriously never go another place!! And that first visit mail coupon was life changing. Thank you, Daniel and Dakota!!!!!

Poor customer service, also asked for my receipt said the printer was down and they emailed me but…read morenever received it. Just seemed bothered by a customer.

I had a great experience with Kyler and his team. Kyler was professional and charismatic, and gave…read moreme a very enjoyable experience. I was in and out in a few minutes getting a quick oil change, and he taught me a lot about what i should be looking for the next time i get my car tuned up. He was honest about the urgency about which things i should take care of sooner rather than later, and did not present any pressure on me to make extra changes that I did not expect during my check up. 10/10.

This is a terrible place to take your car for an oil change especially if you are an older woman…read morewith limited knowledge of how cars work. I took my car last Thursday to the Take 5 on Broadview Rd, in Broadview Hts Ohio for a simple oil change. The mechanic told me I need coolant added. I said OK because I was trusting and figured he wouldn't take advantage of an olderly women. I am 72 by the way. So, after agreeing to this service at the cost of $145.99 ,I woke up the next morning to find coolant all over my garage floor. I immediately took my car by the Take 5 and after examining my car he said that he had damaged a gasket while putting the coolant in and could not fix and directed me to call corporate after he called his boss. This happened April 23rd So, I did that and was told someone would get back to me in 4-6. What, 4-6 days, totally unacceptable! She said ,nothing else I could do. You mean to tell me that Take 5 has that many claims against them that it would take that long, with no one to talk to about a rental car or anything. In my frustration and research I was able to find out the district manager in charge of my case so I emailed him multiply times I still have heard nothing. Meanwhile my car is sitting in the driveway leaking coolant and I am not supposed to drive it. This the worst company and customer service I have ever come in to contact with. Do not go to any Take 5 Oil's !! I really hope the CEO of Take 5 who I think is this Marc Graham as well as Danny Rivera who owns Driven Brands who owns Take 5 all read this and make some changes. Your guys run a lousy business and should be ashamed of yourself for treating your customers in this way. I should have heard back immediately from someone,at least to acknowledge what your own mechanic admitted to. I see you have over 1,000.00 shops all over the country and the plight of one old lady in Ohio doesn't mean much to your bottom line, but watch out! Words spread on social media!