I dread. DREAD! going to the oil change... and will dread NO MORE thanks to Valvoline! I'm a young,…read morefeminine person who doesn't know annnnyyything about cars, PLUS my car is very girly, I am always worried I'm going to get taken advantage of (and I HAVE lol). Daniel and Dakota were nothing but professional, efficient and kind! I have never felt talked to at my level at an oil change at their ~ competitor ~ like I have at this one. I will seriously never go another place!! And that first visit mail coupon was life changing. Thank you, Daniel and Dakota!!!!!

My son went in to get the oil changed on my spare car that I don't drive a ton anymore. I wanted…read moreto get the 49.99 oil change. They had already drained the oil and then told him that due to the high mileage they had to use synthetic oil. Now I know it's not a requirement or a law that I must do anything but my son could not get them to listen. Then he asked about a military discount since he was getting the oil changed for his Dad who is retired military. She called him a liar and said she has worked their for over a year and she knows he can't be. In the end my son was called a liar, was charged over 100 bucks and left feeling taken advantage of and humiliated. My husband is retired military and if she wanted proof he could have shown her proof . My husband texted a copy of is military id but my son was so upset he just paid and left. I called corporate but basically got told a district manager would need to call back. I tried calling the store directly but it rings right back to corporate and I had already waited over a hour there!! Don't waste time here all you get is bait and switched!!

So I needed a quick oil change. And what better place to go than a place with the same name. The…read morestaff was very friendly. They appeared to know how to do their job properly. My car didn't blow up as I left. So let's assume they did their job right. The reason for only four stars was primarily based on the look of the location. I fully understand this place is an oil change location. But that doesn't mean you need to have a dirty looking place. Things can be clean in a shop environment. Other than that. Everything went well.

Super kind and knowledgeable guys working and the service is so fast and easy. The most quick and…read morepainless oil change I've ever had!!

told me my engine would overheat and shut down if I didn't change my coolant...my coolant was…read moreperfectly fine. I'm glad I didn't let them change it. I hate places that care more about their sales than the customer.

They destroyed my oil pan and I had to get it replaced. It cost $1200 and then they refused to pay…read moreup.

They replaced the engine in my old truck and it started throwing all kinds of codes and stalling at…read morehighway speeds. Brought it to them again and it took them a week to replace the crankshaft sensor. Okay I understand it was difficult to get it out. But it did nothing and they still charged me $$$$. Bought a cheap code scanner and figured out I have maf and knock sensor codes. Replaced the MAF sensor myself and boom no more stalling. Something that took them many days to fail to figure out. Knock sensors are much more difficult on 5.3L so I had to take the intake off. Intake manifold bolts are all torqued differently by them. The hose to brake booster had no clamp on the end of it so if the hose pops off I would kinda lose brakes. They also put cheapest no name knock sensors in it. No voltage reading with my multimeter when you knock on it. Replaced with AC Delco. Now my truck finally works well. That's all you need to know about Bob's Automotive.

Bob's service is top notch! Quick service and reasonable prices. Customer service is excellent…read moreas well.

I typically do all my own work on my vehicles. But this winter has been exceptionally cold and…read moresnowy. And I am not going to lay on the ground to change oil. Or do the tire rotation. So I googled the nearest place and Valvoline showed up. So away I went to get my oil change. I'm glad I did. The staff member was friendly and enjoyable to watch do his job. The one thing I've never seen before was how they drain the oil. They actually suck the oil up through the fill tube. I asked why. And was told it actually makes it easier and prevents problems with the drain pan bolt. I can see that. And to be honest. These oil change quick places do have a bad reputation. So for Valvoline to come up with this. I am impressed.

Corine, Carlos, & Abraham were extremely polite & quick. They were transparent about what they were…read moredoing to my car. They discovered that another place claimed to have changed one of my filters when it was obvious that they had not. They took precautions to ensure there was no question as to when it was really done. I will continue to give them my business & highly recommended them to all.

Car broke down on our vacation and they were very helpful, courtesy and considering that they had…read moretornadoes 2 days before and there internet wasn't working half the time they were having card time getting our parts, they went on and beyond there duty to help us. They called us a Uber to our hotel and made us very comfortable. So if you are in the Cleveland, Ohio and you break down who do you call not the ghost busters but these guys Thank you again Anna

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

Very nice employees great service and very quick price was very reasonable and fair. Best place in…read moreParma!

Its under new ownership and the service quality went downhill. The oil change took less than 5…read moreminutes. The guy cared more about upselling me wipers on my back window. I use to go here for even brake service but I after this experience, I will never come back.