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    Spitzer Buick GMC

    3.0 (51 reviews)
    Closed • 8:00 am - 8:00 pm

    Services - Spitzer Buick GMC

    Routine automotive maintenance

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    Reviews With Photos

    Dave S.

    I brought my vehicle in due to a noise and vibration coming from the front end (potentially a hub issue, but the exact problem remained unknown). After diagnostics, it was determined that the rear coil springs and struts needed replacement, along with the negative battery cable, which was severely corroded and also required replacement. However, the noise and vibration persisted after the repairs, with a note stating it could be a "wheel or hub problem" and advising me to "bring it back if it gets worse." This same vehicle was serviced at this facility in May, where an oil change, cooling service, fuel system service, tire sensors, and brake work were completed. During that time, a "27-point preventative maintenance inspection" was performed, and no issues were flagged. Yet, less than four months later, I was told the vehicle had over $2,500 in maintenance needs. I spoke to both the service advisor and supervisor, but the only explanation provided was that "a lot can happen to a car in four months." At the very least, the significant corrosion on the negative battery cable should have been noticed during the oil change and inspection. I have been bringing my vehicle to this service center since I purchased it six years ago, and this dealership is where I bought the vehicle, with plans to purchase future ones. However, this recent experience has made me question the trust I've placed in this dealership, and I'm unsure if I want to continue doing business here in the future.

    2020 Chevy Tahoe

    They were very accommodating by holding the car for me for 2 weeks so I could come into town on my day off to purchase the vehicle. They answered all of my questions. When I bought the vehicle, it already had a clogged AC tube which led to water leaking on my passenger floor and Axel covered the cost to get it fixed near me. They did not make me drive 2 hours back to their own dealership to fix it.

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    6 years ago

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    6 months ago

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    Andrew S.

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    1 year ago

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    Andrew S.

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    9 months ago

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    Andrew S.

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    1 year ago

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    2 years ago

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    Andrew S.

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    1 year ago

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    Andrew S.

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    4 years ago

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    Axelrod Buick G.

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    3 years ago

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    3 years ago

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    Andrew S.

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    4 years ago

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    Axelrod Buick G.

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    Axelrod Buick G.

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    7 years ago

    Mark is great! I look forward to dealing with this dealership for the duration of my ownership of my brand spanking new GMC Terrain!

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    Axelrod Buick G.

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    8 years ago

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    13 years ago

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    10 years ago

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    7 years ago

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    Axelrod Buick G.

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    8 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    6 years ago

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    10 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Spitzer Buick GMC

    Review Highlights - Spitzer Buick GMC

    “From the minute I walked in the door, Nick B, my salesman, Jamie and Susie were attentive and very helpful.”

    Mentioned in 4 reviews

    Read more highlights

    Next Step Auto Sales

    Next Step Auto Sales

    (7 reviews)

    Great experience! You dont hear that much about a car dealership ... do you??…read more From the time we walked in there was a friendly and genuine feeling. No high pressure salesman. Just real people making a living buying and selling cars. Best experience buying a used car ever! Thanks Mike!!! You Rock!

    Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

    North Coast Mitsubishi West Cleveland

    North Coast Mitsubishi West Cleveland

    (78 reviews)

    Old Brooklyn

    I'm beyond frustrated, and honestly, I feel taken advantage of…read more I bought a car from North Coast Mitsubishi West Cleveland and trusted them when they sold me a service contract. I later decided I wanted to cancel that contract -- something the actual contract says I have every right to do. It clearly states I can cancel by contacting the dealer in writing. But when I went back, I was told by Finance Manager Dean Eshghy that I could only cancel if my car was repossessed or totaled. That's nowhere in the contract. I showed him the section myself, but I was completely dismissed. No explanation. No accountability. Since then, I've been bounced between the dealership and the warranty administrator, with each telling me to talk to the other. I've sent a formal complaint, made phone calls, emails -- and still, no one has resolved anything. I've asked to speak to management and even provided my phone number multiple times. Still no help. No action. It's like once they had my money, they couldn't care less. I've been polite and patient, but enough is enough. This has dragged on far too long. It's not just bad customer service -- it's dishonest. They're refusing to honor a contract they wrote. If you're thinking about buying from here, think carefully. They'll smile at you during the sale, but once you walk out, you're on your own. Don't expect integrity or support if something goes wrong.

    At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a…read morewarranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point.

    Spitzer Buick GMC - car_dealers - Updated September 2026

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