Just a note about our Classic MINI experience on Saturday…read more Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier!

I will not be getting my BMW serviced at this location again…read more My mother and I had been customers here for years, and since her passing, I've continued bringing the cars here for service. Unfortunately, my recent experience was horrible and left me feeling scammed. I was initially quoted $1,100 for new fuel pumps after having an issue pumping gas. I approved the repair, but after waiting two weeks, I received the car back with the same issue. I was not given a follow-up appointment or a plan to resolve it. When I brought the car back myself, I was told the original service was incomplete and the vehicle should not have been returned to me. I was then quoted for another part. After explaining the situation to the service manager, Dave, he agreed to waive the labor and discount the part because of the inconvenience. However, I later discovered that the dealership was charging over $60 more for the exact same part than other nearby BMW locations in Solon and Westlake. When I tried to speak with Dave again, I was told he was at lunch. I said I would wait, but instead of speaking with me, he sent a message through my service representative saying he would not make any further adjustments. I ultimately had to speak with the general manager, Mike, who adjusted the price to match the neighboring BMW locations. Notably, Mike had the decency of addressing me as a customer instead of sending a representative during his lunch break like service manager, Dave. Even after that, the 10% discount I had been promised was not honored, and I was charged the full price for the replacement part. To make matters worse, my front plate was removed while the vehicle was being apparently being washed, and a discontinued BMW emblem from the plate was missing when I received the car back. I was told they could provide a replacement, but it would not be the same emblem. I would assume someone stole it given that no one could provide me a conclusive answer as to what happened (pictures attached). After years of being a customer, this experience left me feeling extremely disappointed and taken advantage of. I will not be returning to this location for service or sales and would recommend anyone else looking elsewhere. The service department is not worth the hassle.

Tried talking to the sales team about working a deal. The sales woman acted like she didn't know…read morethe difference between dealing on Msrp and manufacturers rebates. When I tried to speak to sales management the person answering the phone was very rude and told me it was better if I just blocked her and didn't call back

I was disappointed with the service I didn't receive for my vehicle…read more I asked for new wipers which wasn't done. Also, they told me that the service overdue indicator would reset but didn't. Two minor issues, yes, but I have had been in the hospital, was still recovering, so it was a lot for me. When I called to make the appointment for service, I advised the service department that I had a warranty covering the two damaged tires. It wasn't noted, unbeknownst to me, so when they were updating me on the length of time before completion, and cost, I realized they were charging me for the tires. I told them about the warranty and was told I should have said something about when I dropped it off. They put the blame on me, which I will take part of it, but they should be talking to service for not making note of it. I just won't be back for service.

The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

Was going to purchase a 2026 outback Touring XT. Put down a 1000 deposit. The day before I was…read moregoing to finalize everything and pick it up, my wife had a change of heart and didn't want to get the car. I told the salesman that I had changed my mind and wanted my deposit back. He tried to tell me that I forfeited my deposit according to the buyers order, etc. etc. But I checked and Ohio law states that you are not legally under contract until you take possession of the vehicle. He also tried to highball me on the price initially. After some usual 'I have to check with the manager BS, they did give me my deposit back. I won't be going back to the dealership for anything.

We enjoyed our experience. No pressure. Changed my mind several times. Went back several times…read more Eventually purchased a vehicle and still changed my mind on the color several times and they adapted.

HORRIBLE! Stay away from this dealership! I live in California and never in my life have I…read moreexperienced this type of customer service. Got approved for a loan on a 60k car which was for the GTR, ok great. Come to find out the car was in a pending sale. If I knew it was in a pending sale I would've never ran my credit. 3 days later no phone call or email very poor communication. I don't see the problem here I got approved for the loan I'm downing 10k I honestly don't get it you have a serious buyer that's from California that didn't even look at the car and is still Willing to buy it and ship it at my expense, but I guess the sale associate I believe her Name was akira still wanted to go fishing. imo if I was a sale associate If your trying to sell A car sell it don't beat around the bush. This would never happen in California I promise you that. And if I could give them zero stars I would.

I've never written a review for anything other than restaurants on Yelp, but felt compelled to do…read moreso after buying a Nissan Sentra from Airport Nissan. My daughter just started a new job at the Ohio State Med Center and was walking to the hospital from her student housing. Some parts of the walk can be a bit sketchy and the Mrs. became very concerned about her safety. Buying a car was an easy decision, but which one became the challenge. Typically, we buy Hondas. But my experience at Sunnyside Honda has been poor to say the least, so we gave Airport Nissan a try. Matt Paradis greeted me when we walked in the door and patiently listened to what we needed. The exact model and color were at an off-site storage lot, so while we were waiting, he let us test drive a car off the showroom floor. By the time we got back from our drive, the two colors we were interested were in the lot and we sat down to make the deal. He did the usual 'Fargo' check with his sales manager and came back with a price that seemed a bit higher than my Internet research indicated. We came to a middle ground and shook on the deal. While waiting for the finance guy to write up the paperwork, Mr. Bernie Moreno, the owner of the dealership and Collection Auto Group, came by to say hello (mind you, this was a Saturday morning). Bernie seems like a great guy and you can see why his people want to work for him. The most dreaded part of the sales process for me is the finance guy...trying to push you into extended warranties, road service and rust proofing. However, Butch did a great job. He knew I wanted to get on my way, but I got intrigued with his story...former police officer, left the force so his young son would always have a daddy to come home to, worked for a competitor for a couple of years, where the owner treats his employees like they are used car buyers, and found a guy in Mr. Moreno he could trust. More importantly, he didn't try to push any other deal on me. The price I was told by Matt Paradise was the price on the contract. Within 15 minutes I was out of his office and my daughter was driving home in her new car. Not sure I've ever seen her happier! I would highly recommend Airport Nissan to anyone needing a new car.