Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all the check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP. read more

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an oil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away! read more

Next Step Auto Sales - Engine air filter which is also due to be changed at 60k miles. And the dealer owner said the car was serviced before the sale. Laughable. - Used Car Dealers Near Me - Kirtland, Ohio

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Very cool place all their cars are clean and serviced we love our Range Rover Thanks Next Step we would definately recommend friends and family read more

I would NOT recommend buying a car here at all!!! They sold me a vehicle that I am unable to drive because it has an overheating issue. I KEPT bringing the vehicle back to them to repair and they just let it sit in their parking lot for weeks and didn't fix a single thing. All they did was put 90 extra miles on the vehicle. Also, I don't appreciate the false statement they made on the attorney general complaint claiming that I was "abusive" to them when I've been nothing but nice considering they sold me a car that's a danger to me and my children, that I still have not been able to drive and it's been well over a month. And as far as my boyfriend, he was VERY respectful and simply tried to make a suggestion to the mechanic about why it could be overheating and the mechanic is the one that had an attitude and was "abusive" because he didn't want to take any suggestions. The mechanics can't possibly know what they're doing because the overheating problem was never resolved. They kept saying it overheats every other day of them having the vehicle and didn't know why. As a "certified mechanic" they should have conducted a diagnostics test to know what the issue was. We took it to a third party and they actually did diagnostics to figure out what was wrong with it. (which is why I didn't bring it back to Next Step for like the 20th time, because it was in another shop). When we contacted Next Step after figuring out what was wrong with it, they refused to help. These people obviously have no care or concern for their customers. Extremely disappointed by the whole entire experience. They really should be ashamed for scamming a pregnant woman into buying an unsafe vehicle and refusing to help fix it on top of lying on the complaint. read more

I called and spoke to Mike about a Honda Odyssey on Monday (2/8) that my family was interested in. He told me someone was test driving it when we were speaking and he took my number and told me he would call me back if they did not buy it. Not too long after we spoke, Matt called me back and said Mike told him to call me and said the van was back but the family wasn't sure about it. I told them that we couldn't come see it until Tuesday (2/9) because we were driving 3 hours to the location from Southwestern Pennsylvania and I asked if there was anyway that they could hold it for me and my husband and he said it was no problem! Tuesday morning came, school was canceled so we had to take our 3 daughters on the 3 hour ride. When we got to the lot, my husband checked over the van while me and my 3 daughters sat inside. Matt was very nice, he changed the TV to cartoons for my daughters and a little later gave them some coloring books and crayons! We ended up buying the van but really sold me on this small business was the kindness they showed my family and their honesty about the van we were buying! If I am ever looking for another vehicle, I will definitely make the 3 hour trip back to Next Step Auto Sales! read more

Great experience! You dont hear that much about a car dealership ... do you?? From the time we walked in there was a friendly and genuine feeling. No high pressure salesman. Just real people making a living buying and selling cars. Best experience buying a used car ever! Thanks Mike!!! You Rock! read more

I was looking for my next vehicle and I'm real glad to have found this Dealership. Excellent staff, great prices, and hand picked pristine vehicles. I bought a 2011 BMW xDrive from Next Step Auto not even a week ago and am currently on a 1200 mile road trip in NE US, through rain slush and snow squalls. I could not be happier with my purchase, one owner, mint vehicle. Todd was my Sales Rep and he was professional with answering my questions and a lot of fun to converse with. One of the highlights that stuck out to me -- they would like to buy the vehicle back when I'm through with it; I truly believe they say this because they have faith in the quality and reliability of the vehicle when they first acquire it. 10/10 would recommend, Next Step Auto Sales. read more

Next Step Auto Sales - Used Car Dealers Near Me - Kirtland, Ohio

I'm not from the area so I was worried about finding a trustworthy car salesman and a good car. It was my first attempt at financing a car that will last me. This place was amazing. They don't pressure you into anything, they really get to know you and let you decide. They are very upfront and honest with you. They have great reviews online too. I got a 2012 Chevy sonic with low mileage for such a good deal, they worked everything out and I drove away feeling safe and happy! If you're in need of a car, please do yourself a favor and stop in to check out their inventory. Truly a hidden gem of a place. My family is in need of another car and that's where I'm headed back to! read more