So I worked with Rich Chandler. And in the beginning he seemed great, got my daughter & I lunch…read morebecause we were there all day unexpectedly. But after I get the car & the change in attitude is what I don't like. For starters- I brought an 09 Hyundai Santa Fe. I left the lot with no batteries to my car keys, one door wasn't opening from the inside(it was on child safety) & there's a fuse where I can't charge my phone. I drive Lyft and I drive to NYC so a car charger is important to me. At least disclose what's wrong and let me decide if I'll be willing to pay extra to fix it. So I called about these things- instead of Rich apologizing for the inconvenience he says "Well the car is as is" no emotion & rushing off the phone YET when I got the car I asked is there anything wrong with it - he said nothing. He told me that someone else brought the same car and I asked why didn't they choose this one- he got awkwardly silent and said I don't know. Also when I saw him testing the car keys THAT DOESN'T WORK he did something weird like played it off & tried to hide it. On Friday I discovered that my daughter couldn't open the door from the inside. I called Rich again- he says again "Well the car is as is" are you kidding me?! Then I started ranting about how horrible his customer service is- he HUNG UP ON ME then called on his cell phone. Did he not want the conversation to be recorded? I picked up and said If we can't speak on a recorded line- I don't want to speak & it's extremely rude to hang up on somebody then I hung up. I called his manager to complain about Rich hanging up on me, the Car door not working and battery. The manager had a much better attitude! He said "Wow the door not opening is hazardous, well there's a child safety lock feature, why don't you go outside so I can walk you through it to see if that's the issue" instead of a "well the car is as is so the HELL with you" attitude that Rich gave off. So the door was on child safety and it's fixed. Now while on the phone with the manager(Friday) he says "Rich just walked over with some car key batteries to mail out to you" I responded "Oh the batteries he literally just lied and said he mailed on Monday before he hung up on me?" Yea I try to be nice in these reviews but Rich was a complete idiot after his "I'm the nice salesman" mask fell off. I received the batteries this week, put it in the car keys and guess what the car keys are not even PROGRAMMED TO THE CAR! I'm not calling this place again. I'm just gonna pay out of pocket (which I shouldn't have to do) Rich is a complete lazy, idiot that only cared about getting his quota and didn't give a damn what you went through with the car after you drive it off the lot. What if my car door was really broken? "It's an as is car" would've been his response? So with that attitude Rich doesn't deserve to ever be promoted to any supervisor or managerial position because Cresmont will get a BAD REPUTATION with his nonchalant attitude. They also make you sign an Arbitration form so you can't take them to court Besides that the finance lady was amazing and made sure I understood everything. Rich was good in the beginning and patient(which any salesperson would be if they want a quota ) I just don't like his carelessness now. I love the car & I hope to not run into anymore problems with it. Would've gave a 5 star rating if it weren't for the 'Well it's as is car I'm not going to try to help you figure it out and I don't care- hang up in my face' attitude and the unnecessary lies.

Today marked the third service appointment in 11 months that was scheduled that they reneged on…read more Despite multiple emails from them confirming the appointment over the past week, parts were not available to cover the Genesis recall. They, of course, are blaming the OEM but how hard is it to call the customer prior to them making a 40+ minute drive!? Real black eye for the Genesis brand!

I just purchased a 2019 Mazda cx9 and had the absolute best car buying experience ever! My salesman…read moreRavi was patient with us while we debated between two vehicles and even stayed late to let us complete the test drives. He also went above and beyond to make sure scratches were taken care of and had my vehicle looking it's best at time of delivery. Both Jeff (sales manager) and Chuck (finance manager) understood my difficult situation and both went above and beyond to make the purchase as affordable as possible. If your looking for a new or pre owned vehicle I highly recommend these guys! They're the real deal!

Went in to test drive a car they had on web. Place was crazy busy. Young sales person (Liam) took…read morecopy of drivers license & proof of insurance and left it lay face up on his desk for anyone to see/take while we were out driving. Wasn't just him, sales person at desk next to his did same thing with another person's info. I verbally thanked him for leaving it out to be seen by all. I always take the copy with me when I leave anyway but still...no attempt to protect anyone's info. Car was overpriced. No thanks.

We went in this morning to purchase a used Rogue. Ian instantly greeted my father and I. He was…read morevery low pressure, relaxed and very professional. He was very patient with us and answered all of our questions quickly. We had a concern about the brakes and he had their technicians take a look at it right away while we started the paperwork. The brakes have another 10K miles until I need to replace the pads. Overall, the car I purchased was in excellent condition and I am very happy with my purchase so far. The paperwork process with Ryan went smoothly. I would definitely recommend. Very happy with my experience with this dealership.

TO RYAN. I am beyond frustrated with this Buick I purchased in March. From the very beginning, it…read morehas been nothing but problems, and the dealership has not taken accountability. * The trunk doesn't open with the Buick logo or the key fob. * The check engine light came on literally one day after I got the car. On June 14th, it flashed "Service Engine" and another warning when I started it. * The car floods into all the floorboards and even the seatbelt compartments. The drain holes are broken, so water just sits inside the car. Now it's frozen, and frost has literally covered the inside of the vehicle. * The rim that came with the car kept popping my tires--I had to replace them over and over until I finally bought a new rim myself. * The oil pan they gave me has stripped threads and needs to be replaced. * The tire sensor is swapped or misconfigured, so I can't even trust the readings. ALSO NO AC !!! and not to mention i called them the week after i got it and noticed these problems and RYAN (the salesman who sold me this lemon) crying out of frustration he said he couldn't help and no one would be available till the next coming week. I had to buy a whole cover because when it rains and snows it leaks. when i got the car and the engine light came on it was because the car was so flooded. the water came RUSHING to the front like a tsunami whenever i would press the break. there is many more problems that have occurred but its so many i can't remember them all!!! I HAD TO GET A WHOLE NEW CAR (tesla model 3) FROM NORTH COAST MITSUBISHI MOTORS WEST CLEVELAND, ask for LOGUNN LITTLES !! he was AMAZING and sold me a beautiful tesla with no complications. I'm sure Ryan from KDK AUTO will remember the call and realize how maybe he should've taken it seriously back then. so now i have to go a different route. This is unacceptable. A car that i have had for less than a year should not have this many serious issues. I've already had to replace parts out of my own pocket, and the flooding/frost situation is a major safety hazard. I feel completely misled and stuck with a defective vehicle. If you value your money and safety, avoid this dealership. They sold me a car that is a nightmare to own, and I'm prepared to pursue Lemon Law action if this isn't resolved.

Brunswick Volkswagen is one of the car dealers under Brunswick Auto Mart brand umbrella. My family…read moreand I trust no other car dealership in the area, it remained unchanged for many years. I purchased my third car from this dealership yesterday, first Volkswagen. I am so impressed with every experience here! INVENTORY: The inventory at Brunswick Auto Mart is huge for both new and pre-owned vehicles. Make sure that you browse all their buildings located within close proximity. Brunswick Volkswagen building specifically has a huge lot of pre-owned vehicles including Volkswagen (new cars are also available). The inventory is available to browse online as well with helpful filters (great for saving time!) All vehicles include videos and CARFAX. It's incredibly easy to browse for experienced car people and those who don't have any idea what's going on like myself. You get a very clear picture of choices before even visiting the dealership. What I most love about Brunswick Volkswagen is that they genuinely want to find you a vehicle that fits all your criteria - budget, mileage, and lifestyle. That's a a huge contrast to other local dealerships I've experienced in the area. They will gladly partner with you and keep an eye out for the best incoming vehicles. I had several choices for my very picky criteria, and the decision was hard (quite a few choices!) Ultimately my choice was WV Jetta. My first Volkswagen after years of being Mazda girl. The car met all my criteria and also had a major cute factor. SERVICE: The building is gorgeous - ample natural light and very comfortable surroundings for customers. There is also a comfortable, well lit customer lounge to make the process more comfortable. The service genuinely deserves one million stars. And I'm a very picky service person. Everyone I've worked with over the years for car purchase made a very stressful process a breeze. They felt like partners rather than sales. The process here is very customer-centric. The experience is very smooth, clear, and respects one's time. I also always felt like the vehicles I'm purchasing are safe and reliable. Some have lasted me years. I especially liked working with sales guy Ravi during my last visit. It was a very stressful and uncertain time for me personally looking for a car after a car accident. I walked into this car dealership and knew that I could just exhale all the stress. Ravi was fantastic with finding the cars within my criteria, explaining the differences between the vehicles, ensuring that the vehicles best match my lifestyle, and making sure that the entire transaction was smooth. He made all of us feel heard - myself and my parents. Ravi also seemed like a genuinely nice person which is also important. I will definitely work with him next time if I ever need another vehicle. Highly recommend! Especially as a woman, I feel that navigating car purchase process is often very intimidating and tedious. Not here. I can with confidence say that at Brunswick Automart (including this Brunswick Volkswagen) always makes this process approachable, efficient, and very positive. I actually look forward going to Brunswick Auto Mart and looking at cars! I very highly recommend this car dealership!

Cannot say enough good things about this team. I have bought two cars now from Richard, who I…read morehighly suggest purchasing from. He has made each process has been easy and painless. He gives me a great price and makes all my car dreams come true.

Stay away If you like used car salesmen in plaid jackets…read morethis is your place!!! Really horrific communication throughout the whole process. Made arrangements to come test drive a 2018 Honda Odyssey. Turns out it's a 2017. Made arrangements to come test drive it... lot is closed and no employees. Show up late, and the van has a range of zero miles worth of gas. Van was in great shape - negotiated a fair deal. Supposed to get alignment done... no such luck. Came in to buy Van, supposed to have paperwork started for a quick transaction, nope. Had to ask them to wash it. Van had a cracked windshield, his brother said fix it and he only offered to split the cost. Then we go radio silent when time comes to get the title. The van was purchased 2/18/2026... multiple texts, FB messages, voicemails... no answer where my title is. Fun fact title got delivered after 14 voicemails and texts. Claimed he didn't have it, but was signed in his office. Delivered on 4/4 with tags expiring on 4/5. For a place that has been around 27 years... it feels more like Mos Eisley spaceport, where "You will never find a more wretched hive of scum and villainy. We must be cautious!" Never buy from these clowns... their dealership is a circus, and not reputable. I've seen lemonade stands with better operational management skills.

Absolutley do not come here, he forgets everything and we told him we would be abt 5 minutes late…read morefrom him closing and he said he would be here and he was not. We drove an hour and a half for this grimey dude who would not stop talking

Wouldnt send anybody here. In the past Ive thought that sales was bad so I never purchased from…read morethis location. I did however buy a Ford and made the mistake of having service done at the Brunswick location. NEVER again. I wouldnt let these people put air in ny tires at this point. Four days to do a recall on shocks Four DAYS. This is a 3-4 hour job at most shops. Absolute clown show and the communication was embarrassing to say the least

Initially I only offered one star...allow me to explain. I…read moremade an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn't help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences.

Service dept communication to the customer is terrible…read more Service chat 'bot' is useless. Service communication to Hyundai's own corporate service is slow. Customer inquiries to the service department via phone attempts are nonexistent or slow. My 2024 Elantra has 1,600 miles and has engine issues. It's taking over a month (so far), and the vehicle is still in service. I would expect at least weekly status communication from a service rep. I have to go to the facility to get face-to-face updates because no one returns my inquiries. Free loaner car has to be asked for and not offered. Loaner cars may not be available for a period of time. I would not purchase a vehicle from this dealership and especially not go to their service dept. I will not promote and caution any dealings with them. I will probably never purchase a Hyundai ever again.

I am so disappointed in the service I have received from Brunswick Hyundai since buying my used…read more2019 Sante Fe in 2022. Within the first year I had to take it in for service for severe water leakage inside the front seat floor. They claimed it was condensation from the air conditioner. Since then, I have tried to have it serviced for the check engine light being on. They scheduled me out over a month from when I call for the light being on. By the time my appointment comes up, the check engine light goes off and they cannot check it. The last two times that I have had my car serviced, the check engine light comes back on the same day I picked up my car. I call and am told to bring my car back in. The one time I was charged $800.00 for the diagnostic check, and then another $2000.00 for repairs. They said some was covered under warranty for which I had to pay $50.00 for. I am now so completely disgusted, frustrated & starting to completely hate my car, because now it is going to cost me another $1055.00 in repairs. 2 weeks after paying $3000.00. I feel like they pushed this used Sante Fe on me at the time of purchase knowing it had problems. I basically paid over $36,000.00 for a lemon. They are not very helpful with solutions. The one time they had my vehicle for service, the first week it sat untouched in their parking lot. I used to really love Hyundai, my first one 2007 was great, I never had any issues with it. At this point I would not recommend Hyundai to any one looking for a vehicle. Roberta Krisak dissatisfied customer

In mid-December bought a truck from there for a little more than $3,000. The temp tags hadn't even…read moreexpired before my boyfriend was driving down the turnpike and the tire hub split from the rear axle causing him to wreck and total the truck. He LITERALLY saw the tire pass him on the turnpike as he lost control of the vehicle. THANK GOD no one was hurt!

I'll start off by saying I knew better because I read other reviews before going. But we weren't…read morehaving much luck on Craigslist, so we decided to at least check this place out. I took my 17 year old son to find a car in his price range ($2500). The guy greeted me with an annoyed look and reluctantly took me outside to show me some cars. This was only after he ranted about how busy they were with tax refund season in full swing. Apparently, he was tired from showing cars all day. We go outside and he proceeds to tell me how cars are more expensive this week because its tax refund season and the demand is so high. "Any car on this lot will be $800 more next week," he says. Okay, so I've had about enough of him and I just ask him how much they know about the cars before they buy them. "Not a damn thing." Okay, so its an auction... maybe that's reasonable. So I proceed to ask what he knows about the cars by the time they put a price on them and try to sell them... "By that point, we know that they start and will drive. We don't do safety checks, we don't change the fluids. We just mark them up $3-400 and that's it. It is what it is." So unless you are a mechanic, I don't know why you'd buy anything from these guys. I am not--and although I had already started walking to my car to leave, I decided to ask one more question just for fun. Assuming I were to find a car we liked, I asked if he would mind if we took it to my mechanic for an inspection. His response: "We don't normally like to allow that.... these cars are used and they are all going to have one thing wrong or another, you just have to expect that." I said, "But my mechanic is right around the corner at Royal Car Care." "Oh," he says, "Forget it then. Not a single car on this lot would pass their inspection." He said it with such disdain I could tell it was personal. His response to my final question was priceless. I asked "What would their motivation be, rejecting all of your cars?" Having no clue how shady he was, he simply replied, "They are just trying to protect their customers. Go figure.