Was going to purchase a 2026 outback Touring XT. Put down a 1000 deposit. The day before I was going to finalize everything and pick it up, my wife had a change of heart and didn't want to get the car. I told the salesman that I had changed my mind and wanted my deposit back. He tried to tell me that I forfeited my deposit according to the buyers order, etc. etc. But I checked and Ohio law states that you are not legally under contract until you take possession of the vehicle. He also tried to highball me on the price initially. After some usual 'I have to check with the manager BS, they did give me my deposit back. I won't be going back to the dealership for anything. read more

We enjoyed our experience. No pressure. Changed my mind several times. Went back several times. Eventually purchased a vehicle and still changed my mind on the color several times and they adapted. read more

We had a great experience at Brunswick Subaru, our salesmen Ray Hanini was excellent. He did not push us, thorough in answering our questions with honesty! He went over the new car features with us to make sure we knew how to operate everything in our new vehicle. Highly recommend Ray if you are looking for a vehicle! read more

My wife had her 2019 Forester serviced here. Oil change and replace TPMS sensors. Several days later she took the car to Goodyear for a free tire rotation. Goodyear was unable to remove one of the wheel lugs. I inspected the lug and it would not untreated but instead twisted the stud until it broke. I replaced the stud and lug nut myself. It is impossible to damage a stud in this manner if the nuts are installed properly (start by hand, it's OK to use an impact wrench to snug them on a low torque setting, then tighten in stages using a torque wrench). This problem is most likely from starting the lug nut with the impact wrench and cranking it down. Totally unacceptable for a dealership mechanic. Never taking my car back there read more

Be true and honor your original price quote (which was in writing). We went in to follow up with making a deal and were quoted double the amount. Same salesman. read more

Courtney sold us a 2025 Crosstrek. She explained everything to us in detail. I would highly recommend this dealer. Good job Courtney. Thank You read more

My experience started well, then took a turn for the worse. I bought a 2022 "certified" used Subaru Impreza Sport with 6,000 miles on it. Salesman said that qualified me for 4.59% auto loan. I told him my credit union had okayed me for a 4.99% loan, he said they could do better. After the purchase,when the paperwork finally came through, I realized the finance guy had switched the loan rate to 9.59% without anyone ever telling me. I called the salesman, he said he had noted the lower rate on the paperwork he gave to the finance guy. He said he would have the finance guy contact me; I've heard nothing from them since. Crooks. read more

My 2018 Forrester that I purchased brand new at the time has had to have its transmission replaced TWICE now (also stranded me in the middle of nowhere twice). It only has 110,000 miles on it so expect your transmission to only last ~50k miles. The third transmission was put in recently. When I got the car back, it had an obviously cracked manifold. The engine was super loud. I immediately took it back and they said they would replace under warranty - but come on - I purchased this car to use for travel to my job and grocery, not to be a revolving ornament in a repair shop. I called the shop earlier today to see if the Manifold had come in yet. The person on the other end said "if it was in, we wouldve called you." I asked if he could maybe check the tracking. He checks and says "oh we've had it since Friday." Ive already had an absolutely dreadful experience with this car. An extreme amount of stress, frustration, and a car thats going to have ZERO resale value. I am beyond let down by the Subaru vehicle I purchased and even more let down by the subpar service Ive received since. read more

Bought my car when inventory was nonexistent and they didn't take me over the coals for it. Dealing with the service department has been great, just routine maintenance and a single warranty part replacement. Pricing for service is competitive and keeps me coming back. read more

1 star is too good for this unethical dealership. They are a minus 10. Starting with the sales person, Ramiz, all the way to up owner Bryan, it was the worst experience we have ever encountered. The owner doesn't even have the courtesy to call back me back directly. He had his manager call who did not resolve my problem. I specifically asked that he reach out to me. It's obvious that customer service is not a priority with him. I will tell everyone I know to spread the word to NEVER purchase a vehicle from this dealership. They are unscrupulous and immoral. read more

I stopped by Brunswick Subaru in November to test drive an Outback and a Forester. Both cars were appealing to me. I realized during the test drive that I liked that Outback better. I told the salesman that I would be back in a couple months to buy the Outback. Fast forward to yesterday and I bought the Outback from the same salesman, as promised. I paid $4,000 less than sticker and about $2,000 less than invoice. I got a fair price for my trade and now I'm driving a brand new 2018 Outback, which I really like, especially the all wheel drive. It has a lot of bells and whistles that I'm getting used to. The salesman was excellent. read more

Brunswick Subaru - Storefront - Car Dealers Near Me - Brunswick, Ohio

My Outback threw a serpentine belt after business hours on a hot, cross-country drive with elderly pets, and these guys got me in first thing the next morning and had me on the road by lunchtime. The bill even came in under the estimate because a part they thought they'd have to replace was still in good shape. Honest, competent, and ready to help somebody in a tough spot is about as good as it gets in auto repair world. All the stars and a jelly donut to Brunswick Subaru. read more

New car shopping is a nightmare right now - inventory is low and dealerships are marking vehicles up, way above MSRP. If you find yourself in a similar situation, I highly recommend the Brunswick Auto Mart. I went to several different dealerships who all gave me a run around and wasted my time and tried to flat out lie to me - Ray at Brunswick Subaru was so straightforward, fair, easy to deal with, and I walked out the door with a new car within an hour. Can't say enough good things about this dealership. read more

I had the pleasure of working with Janice for my 2024 Subaru Impreza RS. Firstly I was presented with an actual brochure, every other car dealership tells you to go online which is a hassle. Secondly Janice was very knowledgeable and quick. Wasting no time to get things rolling. She helped answer any of my questions. Overall I was extremely satisfied working with Janice read more

Service Department is unresponsive. can't get thru when you call. no call back when you leave message. So I tried the Parts Department. Again, no answer twice, and no call back after 90 minutes. read more

Bought a brand new crosstrek and it's been in the service department for three weeks now . Engine light issues. They can't fix it. Communication is terrible. So very disappointed with the service department and the sales person. read more

Went to purchase an 2024 outback wilderness called the dealership night prior then day of an hour away. We got to the dealership waited an extended period for the salesman to be walked to the other side of the dealership to look at a filthy car (brand new). He did not start or offer a test drive. No incentives were discussed. Stay away. read more

If you are in the market for a Subaru I recommend Nick Hoffa. Knows the product and trim levels. Looks all over for cars he can get to fill your needs. He even orders cars from Japan I felt pricing was fair and very responsive. Search him out ! I am glad we came across him You need a person like him in a tricky market !! read more

Ray Haini sold us a car! He was very professional and polite! We got a great deal!! Extremely satisfied!! Thank You for being the top salesman!! read more

Made an appointment for 6. Called in on my way back in letting them know we are coming. Got here on time. Was told the sales person will meet us shortly. It is 6:52 now, still waiting.... No phone calls, text message. They have my number since they called me first. Not acceptable. read more

Sketchy service department. Came in for a recall repair last week at which point my air was blowing fine (minus functioning AC - but air could blow and I had heat). After repair, my air knob no longer works and I can't blow any air at all. They tried telling me it's completely unrelated. Coincidence. Want to charge me $350 for a new control panel. Had I continued putting off the recall repair, I would still have air. Returning to my trusted local family owned mechanic for repairs. Very disappointed in the waste of my time. read more

Every time there's something wrong with my Subaru (which is often) and I bring it here, their service center tells me it's my fault or I should lower my expectations of their brand. Pretty sure cars are not supposed to burn more than a quart of oil between each oil change (I've never had a car that I should "expect" the oil light to come on between oil changes) and I certainly have been driving long enough to know that broken axles are not common, especially two within 10k of each other. I've been told that my tires and brakes were fine one day, only to come back within the month and told that I needed both replaced immediately- that the tech must have mixed up my inspection with someone else's because mine were dangerously worn. read more

Do not do business with Brunswick Subaru. The manager, Eli Elias, refused to refund my $1,000 when I chose not to buy a car from them because they lied to me about what they would give me for my trade-in. Their trade in value was thousands less than what it is worth and what they had previously told me they would give me for it. The manager, Eli Elias, and the salesperson, Ramiz Abujaradeh, used aggressive, bullying, and dishonest sales tactics to try and make a sale and were extremely condescending and rude when I told them I did not want to buy the car from them. I have never been treated with such disrespect and I want to save anyone from having to be treated that way. read more

I had a great experience at the Brunswick Subaru Service Center . I pulled into the building and I was promptly greeted by Bailey. I explained my problem and he suggested that I wait while the mechanic inspected my car . Everyone that I saw were correctly wearing masks and sanitizer was available. Even the pens were separated into clean and used. After a reasonable time Bailey informed me of the mechanics findings and what the cost would be . Car was ready , and washed , a few minutes later . Can't ask for more . read more

I finally did it. I bought my first new to me car in 20 years! The whole process at Brunswick Subaru was not even as remotely painful as I expected it. The worst part was the finace guy being a Steelers fan (ha ha). I didn't feel pressured in the purchase and, what was most important, I feel like I got a fair deal. From the purchase, to the trade value to the financial piece. The only thing I would change was when I contacted them online, I was blasted by sales people. Within ten minutes, I received two phone calls and 3 emails from different sales peeps. I can't blame them though for going after the sale. read more

Had my 2011 Outback serviced today and just wanted to comment on the efficiency and professionalism of the staff. Offered to fit in a recall that I wasn't aware of and gave me a loaner car since it would take couple hours. Would recommend to anyone looking for a good car experience! read more

My mother and I were insulted by the finance manager for how we handled the buying process. The sales department was repeatedly deceptive and dishonest. read more

Best experience I've had buying a car. No pressure. No B.S. i will always recommend this place. I had a terrible experience at a different dealership looking at CPO's. Ended up buying a brand new WRX from here. Test drove it on Friday, did the application from home and picked it up on Friday. Did the financing in under an hour. I worked with Patrick who was great. Thanks again! read more

Brunswick Auto Mart is my favorite Mega Dealer. Over the last few years I have purchased or leased 3 Camrys, 2 Jettas and a couple days ago, leased a new Subaru Crosstrek. First of all, this Dealer is great in the community. The owners donate cars or fund a lot of needed money for worthwhile projects to better the Brunswick general area. Everyone I've dealt with over the years have been very professional, from salesman to sales managers, finance department, to service departments. My experience the other day was also great. I want give a shoutout to Eric Holly and Eli( sales manager) on the Subaru side for taking the time to work really hard to come up with a lease that I consider fantastic. These gentlemen were also class individuals and great communicators. I want to say thanks for making me feel that my input was important too. I will continue to buy or lease from Brunswick Auto Mart. read more

This place is a joke, I called up to talk to a salesman about the price difference on their website and marketplace and he had no idea why the truck was originally $26,000 and the post had it for $21,000 all he told me was that sounds way too low and doesn't have an answer for me,what a great first impression read more

Eric Holley, Eli and the team at Brunswick Subaru provided excellent, honest and speedy service! After painful previous attempts to purchase with other local Subaru dealers (Bedford Ganley and Cascade Auto Group) I decided to make one more call hoping to find a dealership I could trust... found them! read more

The level of service I get at Brunswick Subaru is exceptional. The staff is incredibly friendly and helpful. Their building is brand new and offers a great waiting area with plenty of seating and free WiFi. read more

After calling several times to make an appointment with the Brunswick Subaru service dept, I was transferred several times without ever speaking to anyone.I guess they don"t care about customers.With that being said. I'm glad I went to another Subaru dealer and couldn't be happier... read more

Nick Cancelliere is a very pleasant, knowledgeable and professional Subaru sales consultant. He made us feel relaxed and confident that the deal will go very well. The entire process was quick and very smooth. Nick gave us an internet price by e-mail, so when we arrived at the dealership we knew what to expect. There were no surprises. In two hours we left the dealership with a brand new car and a very good feeling. Thanks Nick for your help and kindness. We highly recommend Brunswick Subaru, Nick Cancelliere and the rest of the team, who are very nice, and professional people. read more

The customer service I received from Brunswick Subaru service dept was terrible. I bought a 2017 Outback from their dealership. Unfortunately my car keys were stolen a few months later. Brunswick Subaru quoted the work needed at $1,700 and demanded 1/2 down?!!?! As if my $30,000 vehicle wasn't enough collateral? I had my Outback towed to Park Subaru in Akron and they completed to work for $832.Please be warned this service dept tried to profit off my misfortune!! I will never go back! read more

I just got my third lease from Brunswick Subaru. I dealt with KAREN Burval and had another good experience. The deal was good and I love my new car. She followed up with a phone call 5 days later to make sure I was happy with the car. The service department there is great too. read more

Love Subaru vehicles but stay away from Brunswick Subaru. I was sold, at top dollar, a 2010 Certified Subaru Forrester and 6 days later one of my tires went flat due to a nail in the tire. It needed to be fixed which of course wasn't free. I left messages for several sales managers at Subaru to call me back but no one returned my calls. I asked to have the sales manager paged but the receptionist stated that she could not find him. It took me an hour to find a person to speak with. The Subaru sales manager said that they would not know if a tire had a nail in it. I reminded him that the car is certified which is suppose to mean that it was inspected by their mechanics. I told the sales manager that I am not happy with this situation and that the Brunswick Subaru website indicates that their customers must be 100% satisfied. He had a very flat, unconcerned attitude. I told him that this was my second Subaru purchase at Brunswick but he did not seem to care that I am a repeat customer. The sales manager offered to pay for the repair of the tire. I don't feel that this is sufficient compensation for our inconvenience. Needless to say, I will take my business elsewhere from now on. My husband and I have jobs and excellent credit, and do not deserve to be treated so shabily. By the way, our sales person seemed very shadey. Your typical used car salesman. You would be wise to shop elsewhere. read more