Brunswick Volkswagen is one of the car dealers under Brunswick Auto Mart brand umbrella. My family…read moreand I trust no other car dealership in the area, it remained unchanged for many years. I purchased my third car from this dealership yesterday, first Volkswagen. I am so impressed with every experience here! INVENTORY: The inventory at Brunswick Auto Mart is huge for both new and pre-owned vehicles. Make sure that you browse all their buildings located within close proximity. Brunswick Volkswagen building specifically has a huge lot of pre-owned vehicles including Volkswagen (new cars are also available). The inventory is available to browse online as well with helpful filters (great for saving time!) All vehicles include videos and CARFAX. It's incredibly easy to browse for experienced car people and those who don't have any idea what's going on like myself. You get a very clear picture of choices before even visiting the dealership. What I most love about Brunswick Volkswagen is that they genuinely want to find you a vehicle that fits all your criteria - budget, mileage, and lifestyle. That's a a huge contrast to other local dealerships I've experienced in the area. They will gladly partner with you and keep an eye out for the best incoming vehicles. I had several choices for my very picky criteria, and the decision was hard (quite a few choices!) Ultimately my choice was WV Jetta. My first Volkswagen after years of being Mazda girl. The car met all my criteria and also had a major cute factor. SERVICE: The building is gorgeous - ample natural light and very comfortable surroundings for customers. There is also a comfortable, well lit customer lounge to make the process more comfortable. The service genuinely deserves one million stars. And I'm a very picky service person. Everyone I've worked with over the years for car purchase made a very stressful process a breeze. They felt like partners rather than sales. The process here is very customer-centric. The experience is very smooth, clear, and respects one's time. I also always felt like the vehicles I'm purchasing are safe and reliable. Some have lasted me years. I especially liked working with sales guy Ravi during my last visit. It was a very stressful and uncertain time for me personally looking for a car after a car accident. I walked into this car dealership and knew that I could just exhale all the stress. Ravi was fantastic with finding the cars within my criteria, explaining the differences between the vehicles, ensuring that the vehicles best match my lifestyle, and making sure that the entire transaction was smooth. He made all of us feel heard - myself and my parents. Ravi also seemed like a genuinely nice person which is also important. I will definitely work with him next time if I ever need another vehicle. Highly recommend! Especially as a woman, I feel that navigating car purchase process is often very intimidating and tedious. Not here. I can with confidence say that at Brunswick Automart (including this Brunswick Volkswagen) always makes this process approachable, efficient, and very positive. I actually look forward going to Brunswick Auto Mart and looking at cars! I very highly recommend this car dealership!

Cannot say enough good things about this team. I have bought two cars now from Richard, who I…read morehighly suggest purchasing from. He has made each process has been easy and painless. He gives me a great price and makes all my car dreams come true.

We went in this morning to purchase a used Rogue. Ian instantly greeted my father and I. He was…read morevery low pressure, relaxed and very professional. He was very patient with us and answered all of our questions quickly. We had a concern about the brakes and he had their technicians take a look at it right away while we started the paperwork. The brakes have another 10K miles until I need to replace the pads. Overall, the car I purchased was in excellent condition and I am very happy with my purchase so far. The paperwork process with Ryan went smoothly. I would definitely recommend. Very happy with my experience with this dealership.

I had bought a car a couple of years ago from KDK. Everything with buying the car was alright, a…read morefew minor cosmetic issues. Other than that it was a great car. I had to sadly part with that car after an accident. I was informed from relatives, that i can possibly get some of my money back from the extended warranty if I contacted the finance department of KDK. After trying to call them for a few days i finally got in touch with the Finance department. When first talked to I was told my Tesla was almost ready??? I told the man on the other end who i was and why i was calling. Tony Williams of the Finance Department then told me he would take a look and give me a call back. What then followed was me periodically trying to get back into contact with Mr. Williams. The photo i have attached to this review shows this. After the last text messages i noticed i was blocked. This is very upsetting since i spent around 22k when buying my car and this is how they treat this customers after they drive of the lot? If they are willing to help fix this unprofessionalism. Unblocked me and send me a text!

In mid-December bought a truck from there for a little more than $3,000. The temp tags hadn't even…read moreexpired before my boyfriend was driving down the turnpike and the tire hub split from the rear axle causing him to wreck and total the truck. He LITERALLY saw the tire pass him on the turnpike as he lost control of the vehicle. THANK GOD no one was hurt!

I'll start off by saying I knew better because I read other reviews before going. But we weren't…read morehaving much luck on Craigslist, so we decided to at least check this place out. I took my 17 year old son to find a car in his price range ($2500). The guy greeted me with an annoyed look and reluctantly took me outside to show me some cars. This was only after he ranted about how busy they were with tax refund season in full swing. Apparently, he was tired from showing cars all day. We go outside and he proceeds to tell me how cars are more expensive this week because its tax refund season and the demand is so high. "Any car on this lot will be $800 more next week," he says. Okay, so I've had about enough of him and I just ask him how much they know about the cars before they buy them. "Not a damn thing." Okay, so its an auction... maybe that's reasonable. So I proceed to ask what he knows about the cars by the time they put a price on them and try to sell them... "By that point, we know that they start and will drive. We don't do safety checks, we don't change the fluids. We just mark them up $3-400 and that's it. It is what it is." So unless you are a mechanic, I don't know why you'd buy anything from these guys. I am not--and although I had already started walking to my car to leave, I decided to ask one more question just for fun. Assuming I were to find a car we liked, I asked if he would mind if we took it to my mechanic for an inspection. His response: "We don't normally like to allow that.... these cars are used and they are all going to have one thing wrong or another, you just have to expect that." I said, "But my mechanic is right around the corner at Royal Car Care." "Oh," he says, "Forget it then. Not a single car on this lot would pass their inspection." He said it with such disdain I could tell it was personal. His response to my final question was priceless. I asked "What would their motivation be, rejecting all of your cars?" Having no clue how shady he was, he simply replied, "They are just trying to protect their customers. Go figure.

I just purchased a 2019 Mazda cx9 and had the absolute best car buying experience ever! My salesman…read moreRavi was patient with us while we debated between two vehicles and even stayed late to let us complete the test drives. He also went above and beyond to make sure scratches were taken care of and had my vehicle looking it's best at time of delivery. Both Jeff (sales manager) and Chuck (finance manager) understood my difficult situation and both went above and beyond to make the purchase as affordable as possible. If your looking for a new or pre owned vehicle I highly recommend these guys! They're the real deal!

We purchased a 30,000 car. The dealer ship never went over how to use the cars features. We have…read morespent hours Goggle searching how to use the screens and buttons that should have been explained to us upon delivery of the car. Then there is the finance Department. Their goal is to get you to use their app and get out the front door. Again, zero customer service. Options were not explained in detail. We have been back 4 times to get 1 sentence answers. We are not dumb people. I am a healthcare administrator and my spouse is a business owner so we know a little something about customer service of which Brunswick Auto Mart has none. Avoid this dealership. Do your research.

Was going to purchase a 2026 outback Touring XT. Put down a 1000 deposit. The day before I was…read moregoing to finalize everything and pick it up, my wife had a change of heart and didn't want to get the car. I told the salesman that I had changed my mind and wanted my deposit back. He tried to tell me that I forfeited my deposit according to the buyers order, etc. etc. But I checked and Ohio law states that you are not legally under contract until you take possession of the vehicle. He also tried to highball me on the price initially. After some usual 'I have to check with the manager BS, they did give me my deposit back. I won't be going back to the dealership for anything.

We enjoyed our experience. No pressure. Changed my mind several times. Went back several times…read more Eventually purchased a vehicle and still changed my mind on the color several times and they adapted.

Today marked the third service appointment in 11 months that was scheduled that they reneged on…read more Despite multiple emails from them confirming the appointment over the past week, parts were not available to cover the Genesis recall. They, of course, are blaming the OEM but how hard is it to call the customer prior to them making a 40+ minute drive!? Real black eye for the Genesis brand!

Horrible customer service! No one in service is answering or returning calls back. I don't…read morerecommend buying from them.

One of the Worst Customer Service Experiences I've Ever Had…read more I rarely leave negative reviews, but my experience with Hyundai and this dealership was so frustrating that I feel other customers deserve to know what to expect. My vehicle remained at the dealership for an extended period while I repeatedly tried to get updates. Calling the dealership was an exercise in frustration--I was transferred from one person to another, left numerous voicemails, and rarely received a return call. It often felt impossible to speak with someone who could provide a clear answer. When I couldn't get any help, I wrote letters to Hyundai corporate, including the CEO, as well as dealership management. I hoped someone would at least acknowledge my concerns or explain what was happening. Unfortunately, I never received a response. Eventually, I got my vehicle back, but the overall experience left me feeling ignored and disappointed. The lack of communication, accountability, and basic customer care was unacceptable. Mechanical issues can happen with any manufacturer. What separates a great company from the rest is how it treats its customers when problems arise. Unfortunately, Hyundai and this dealership failed that test in my experience. If you're considering buying or servicing a vehicle here, I encourage you to pay close attention to the quality of customer service, not just the vehicle itself. I sincerely hope Hyundai takes these concerns seriously and improves the way it communicates with and supports its customers.

Service dept communication to the customer is terrible…read more Service chat 'bot' is useless. Service communication to Hyundai's own corporate service is slow. Customer inquiries to the service department via phone attempts are nonexistent or slow. My 2024 Elantra has 1,600 miles and has engine issues. It's taking over a month (so far), and the vehicle is still in service. I would expect at least weekly status communication from a service rep. I have to go to the facility to get face-to-face updates because no one returns my inquiries. Free loaner car has to be asked for and not offered. Loaner cars may not be available for a period of time. I would not purchase a vehicle from this dealership and especially not go to their service dept. I will not promote and caution any dealings with them. I will probably never purchase a Hyundai ever again.

The vehicle I purchased looked really nice. It looked good and seemed to have most of the features…read moreI could want for the year. Everything was done online with Michael L and Michael C. I originally asked about a warranty and was told not to worry, it would be taken care of. Delivery of the vehicle took almost 2wks. Believe only reason I got it when I did was due to refusing the delivery if it was any later than that date. Was asked before even getting the car to call the finance company and advise them everything was good since they had been calling the dealership to verify. Once I got the car, it seemed pretty nice. Liked the ride, how it handled and it actually saved me on my payment. On the 57th day, the motor seized. I had a Hyundai dealership do the estimate and they found the motor was seized and quoted me $13,200 to fix it. I called Michael to find out about the warranty. Never got an answer to a warranty but according to the finance company, there wasn't one purchased. Michael said they would try to get it fixed and that possibly they could get me a loaner to help mitigate the problem. This was Sept of 2024 and I still have not heard anything from him. This is after several calls, email, texts and messages from other people. So i would say I am being actively ignored. Hyundai attempted to step in and provide help, but they eventually refused. So here I am almost a year later and still paying for a vehicle I cant use at all, and haven't been able to use since Aug of 2024. I feel like I was targeted due to the fact I had already filed bankruptcy(how they got my info in 1st place)and they saw a way to get rid of a problem with a guaranteed payment since i couldn't file on it. Looking at VIN search, this company had my car from new, so they are the reason that Hyundai is refusing to help me. After reading the other reviews, I am going to make sure that they didn't cancel my GAP insurance. Feeling like legal assistance is only course of action I have now.

The truck I purchased was in very good shape with a few minor things for a 9 year old truck. It's…read morewhat I didn't see that was the issue. Within months of having the truck, rust started coming through on the fenders. The dealership had put a bandaid on it to hide the rust, and it was too late to do anything about it. Piss poor job in my eyes. Don't trust them.