We went in this morning to purchase a used Rogue. Ian instantly greeted my father and I. He was…read morevery low pressure, relaxed and very professional. He was very patient with us and answered all of our questions quickly. We had a concern about the brakes and he had their technicians take a look at it right away while we started the paperwork. The brakes have another 10K miles until I need to replace the pads. Overall, the car I purchased was in excellent condition and I am very happy with my purchase so far. The paperwork process with Ryan went smoothly. I would definitely recommend. Very happy with my experience with this dealership.

TO RYAN. I am beyond frustrated with this Buick I purchased in March. From the very beginning, it…read morehas been nothing but problems, and the dealership has not taken accountability. * The trunk doesn't open with the Buick logo or the key fob. * The check engine light came on literally one day after I got the car. On June 14th, it flashed "Service Engine" and another warning when I started it. * The car floods into all the floorboards and even the seatbelt compartments. The drain holes are broken, so water just sits inside the car. Now it's frozen, and frost has literally covered the inside of the vehicle. * The rim that came with the car kept popping my tires--I had to replace them over and over until I finally bought a new rim myself. * The oil pan they gave me has stripped threads and needs to be replaced. * The tire sensor is swapped or misconfigured, so I can't even trust the readings. ALSO NO AC !!! and not to mention i called them the week after i got it and noticed these problems and RYAN (the salesman who sold me this lemon) crying out of frustration he said he couldn't help and no one would be available till the next coming week. I had to buy a whole cover because when it rains and snows it leaks. when i got the car and the engine light came on it was because the car was so flooded. the water came RUSHING to the front like a tsunami whenever i would press the break. there is many more problems that have occurred but its so many i can't remember them all!!! I HAD TO GET A WHOLE NEW CAR (tesla model 3) FROM NORTH COAST MITSUBISHI MOTORS WEST CLEVELAND, ask for LOGUNN LITTLES !! he was AMAZING and sold me a beautiful tesla with no complications. I'm sure Ryan from KDK AUTO will remember the call and realize how maybe he should've taken it seriously back then. so now i have to go a different route. This is unacceptable. A car that i have had for less than a year should not have this many serious issues. I've already had to replace parts out of my own pocket, and the flooding/frost situation is a major safety hazard. I feel completely misled and stuck with a defective vehicle. If you value your money and safety, avoid this dealership. They sold me a car that is a nightmare to own, and I'm prepared to pursue Lemon Law action if this isn't resolved.

So I worked with Rich Chandler. And in the beginning he seemed great, got my daughter & I lunch…read morebecause we were there all day unexpectedly. But after I get the car & the change in attitude is what I don't like. For starters- I brought an 09 Hyundai Santa Fe. I left the lot with no batteries to my car keys, one door wasn't opening from the inside(it was on child safety) & there's a fuse where I can't charge my phone. I drive Lyft and I drive to NYC so a car charger is important to me. At least disclose what's wrong and let me decide if I'll be willing to pay extra to fix it. So I called about these things- instead of Rich apologizing for the inconvenience he says "Well the car is as is" no emotion & rushing off the phone YET when I got the car I asked is there anything wrong with it - he said nothing. He told me that someone else brought the same car and I asked why didn't they choose this one- he got awkwardly silent and said I don't know. Also when I saw him testing the car keys THAT DOESN'T WORK he did something weird like played it off & tried to hide it. On Friday I discovered that my daughter couldn't open the door from the inside. I called Rich again- he says again "Well the car is as is" are you kidding me?! Then I started ranting about how horrible his customer service is- he HUNG UP ON ME then called on his cell phone. Did he not want the conversation to be recorded? I picked up and said If we can't speak on a recorded line- I don't want to speak & it's extremely rude to hang up on somebody then I hung up. I called his manager to complain about Rich hanging up on me, the Car door not working and battery. The manager had a much better attitude! He said "Wow the door not opening is hazardous, well there's a child safety lock feature, why don't you go outside so I can walk you through it to see if that's the issue" instead of a "well the car is as is so the HELL with you" attitude that Rich gave off. So the door was on child safety and it's fixed. Now while on the phone with the manager(Friday) he says "Rich just walked over with some car key batteries to mail out to you" I responded "Oh the batteries he literally just lied and said he mailed on Monday before he hung up on me?" Yea I try to be nice in these reviews but Rich was a complete idiot after his "I'm the nice salesman" mask fell off. I received the batteries this week, put it in the car keys and guess what the car keys are not even PROGRAMMED TO THE CAR! I'm not calling this place again. I'm just gonna pay out of pocket (which I shouldn't have to do) Rich is a complete lazy, idiot that only cared about getting his quota and didn't give a damn what you went through with the car after you drive it off the lot. What if my car door was really broken? "It's an as is car" would've been his response? So with that attitude Rich doesn't deserve to ever be promoted to any supervisor or managerial position because Cresmont will get a BAD REPUTATION with his nonchalant attitude. They also make you sign an Arbitration form so you can't take them to court Besides that the finance lady was amazing and made sure I understood everything. Rich was good in the beginning and patient(which any salesperson would be if they want a quota ) I just don't like his carelessness now. I love the car & I hope to not run into anymore problems with it. Would've gave a 5 star rating if it weren't for the 'Well it's as is car I'm not going to try to help you figure it out and I don't care- hang up in my face' attitude and the unnecessary lies.

Today marked the third service appointment in 11 months that was scheduled that they reneged on…read more Despite multiple emails from them confirming the appointment over the past week, parts were not available to cover the Genesis recall. They, of course, are blaming the OEM but how hard is it to call the customer prior to them making a 40+ minute drive!? Real black eye for the Genesis brand!

Wouldnt send anybody here. In the past Ive thought that sales was bad so I never purchased from…read morethis location. I did however buy a Ford and made the mistake of having service done at the Brunswick location. NEVER again. I wouldnt let these people put air in ny tires at this point. Four days to do a recall on shocks Four DAYS. This is a 3-4 hour job at most shops. Absolute clown show and the communication was embarrassing to say the least

Initially I only offered one star...allow me to explain. I…read moremade an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn't help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences.

I just purchased a 2019 Mazda cx9 and had the absolute best car buying experience ever! My salesman…read moreRavi was patient with us while we debated between two vehicles and even stayed late to let us complete the test drives. He also went above and beyond to make sure scratches were taken care of and had my vehicle looking it's best at time of delivery. Both Jeff (sales manager) and Chuck (finance manager) understood my difficult situation and both went above and beyond to make the purchase as affordable as possible. If your looking for a new or pre owned vehicle I highly recommend these guys! They're the real deal!

Went in to test drive a car they had on web. Place was crazy busy. Young sales person (Liam) took…read morecopy of drivers license & proof of insurance and left it lay face up on his desk for anyone to see/take while we were out driving. Wasn't just him, sales person at desk next to his did same thing with another person's info. I verbally thanked him for leaving it out to be seen by all. I always take the copy with me when I leave anyway but still...no attempt to protect anyone's info. Car was overpriced. No thanks.

Stay away If you like used car salesmen in plaid jackets…read morethis is your place!!! Really horrific communication throughout the whole process. Made arrangements to come test drive a 2018 Honda Odyssey. Turns out it's a 2017. Made arrangements to come test drive it... lot is closed and no employees. Show up late, and the van has a range of zero miles worth of gas. Van was in great shape - negotiated a fair deal. Supposed to get alignment done... no such luck. Came in to buy Van, supposed to have paperwork started for a quick transaction, nope. Had to ask them to wash it. Van had a cracked windshield, his brother said fix it and he only offered to split the cost. Then we go radio silent when time comes to get the title. The van was purchased 2/18/2026... multiple texts, FB messages, voicemails... no answer where my title is. Fun fact title got delivered after 14 voicemails and texts. Claimed he didn't have it, but was signed in his office. Delivered on 4/4 with tags expiring on 4/5. For a place that has been around 27 years... it feels more like Mos Eisley spaceport, where "You will never find a more wretched hive of scum and villainy. We must be cautious!" Never buy from these clowns... their dealership is a circus, and not reputable. I've seen lemonade stands with better operational management skills.

Absolutley do not come here, he forgets everything and we told him we would be abt 5 minutes late…read morefrom him closing and he said he would be here and he was not. We drove an hour and a half for this grimey dude who would not stop talking

ust bought a used car and had a really great experience! The whole process was way easier than I…read moreexpected. Everyone was super friendly and helpful, and I never felt pressured into anything. They answered all my questions, were upfront about everything, and made sure I was comfortable with my decision. The atmosphere was relaxed and not stressful at all, which I really appreciated. Overall, just a smooth, easy experience and I'm really happy with my car. Definitely recommend!

Just bought a used car from dealership and our salesperson Erin was terrific. So accommodating and…read morebeyond helpful. However the car we purchased was not cleaned before it was shown to us. We purchased it and waited over 3 hours to have it detailed and it was filthy when they finished. Windows not cleaned, not vacuumed,rear view mirror had smears and gunk an it. I can honestly say it looks like nothing was done in that 3 hours we waited. Very disappointed in their porters and the service they did not give my car. ,

The vehicle I purchased looked really nice. It looked good and seemed to have most of the features…read moreI could want for the year. Everything was done online with Michael L and Michael C. I originally asked about a warranty and was told not to worry, it would be taken care of. Delivery of the vehicle took almost 2wks. Believe only reason I got it when I did was due to refusing the delivery if it was any later than that date. Was asked before even getting the car to call the finance company and advise them everything was good since they had been calling the dealership to verify. Once I got the car, it seemed pretty nice. Liked the ride, how it handled and it actually saved me on my payment. On the 57th day, the motor seized. I had a Hyundai dealership do the estimate and they found the motor was seized and quoted me $13,200 to fix it. I called Michael to find out about the warranty. Never got an answer to a warranty but according to the finance company, there wasn't one purchased. Michael said they would try to get it fixed and that possibly they could get me a loaner to help mitigate the problem. This was Sept of 2024 and I still have not heard anything from him. This is after several calls, email, texts and messages from other people. So i would say I am being actively ignored. Hyundai attempted to step in and provide help, but they eventually refused. So here I am almost a year later and still paying for a vehicle I cant use at all, and haven't been able to use since Aug of 2024. I feel like I was targeted due to the fact I had already filed bankruptcy(how they got my info in 1st place)and they saw a way to get rid of a problem with a guaranteed payment since i couldn't file on it. Looking at VIN search, this company had my car from new, so they are the reason that Hyundai is refusing to help me. After reading the other reviews, I am going to make sure that they didn't cancel my GAP insurance. Feeling like legal assistance is only course of action I have now.

The truck I purchased was in very good shape with a few minor things for a 9 year old truck. It's…read morewhat I didn't see that was the issue. Within months of having the truck, rust started coming through on the fenders. The dealership had put a bandaid on it to hide the rust, and it was too late to do anything about it. Piss poor job in my eyes. Don't trust them.