Initially I only offered one star...allow me to explain. I made an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn't help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences. read more

Have used the service department twice. Once to find a rattle, second to replace the cover on the charging port. They were great finding and fixing the rattle. But with the charge port cover, it has been two months. Last week I spoke with the service manager to express my frustration. He promised to get the part painted (they received the part a month ago) and call me in a "day or two" and apologized for the lack of communication and timeliness. Crickets. I suggest finding a different Ford dealer if you need service. read more

I purchased a new 2026 Ford F150 and my 2019 F150. At the time of purchase, they asked me if I wanted to have my license plate switched over to the truck and I said yes. That was over two weeks and I still do not have a registration card for the 2026 Ford F150 and they have done nothing but give me the runaround so I have been driving for 2 1/2 weeks basically on fictitious plates, they would not registration. I have contacted them numerous times and I get to run around or they send me to voicemail about two out of every three phone calls so I would not ever buy another vehicle from this dealership. I love Ford truck but in Ohio at least in the northeast Ohio area are terrible. None of them are good at service and apparently they can't even transfer license Something you would think they do constantly. read more

This is not something I typically do, but wow we need people to know. We recently bought a truck in March. We were incentivized to leave a good review, and at the time I wanted to. But since we have bought the truck we have had nothing but issues with it. They say they are too busy to service it timely & will not cover costs. They said they would fix a leak, we sent it in & a week later the same light is on. We took it to our hometown mechanic & they said it was never repaired. Do not recommend buying a used vehicle from here. Absolute crickets when we try and call and get something figured out. So disheartening. Stick to Don Sitts in Cuyahoga falls! read more

Update: spoke with GM of the dealership and he also will not own up to the quality of their employees and is just as shady as the rest of the location. If I could give negative stars I would do so. The service department has gone completely downhill. We were sold a total lemon and purchased the highest warranty possible. After five separate visits, recorded videos as evidence, countless follow up phone calls, and several drives WITH advisors and the service MANAGER (all confirming they can hear the noises- granted a technician could never be available to talk with us either), the car has confirmed suspension issues. We were told this fabulous warranty we purchased will not cover the parts unless they have completely failed, and also that they cannot replicate the noise (even though they all told us they heard it during each drive). So when asked if they can guarantee the safety of the vehicle as is, they could not answer us. So instead they expect me to drive an unsafe vehicle around with my children and risk further vehicle damage and possible accident when parts are completely shot. As we were sold this wonderfully useless warranty, we also contacted sales to try to assist (since working with this service department is COMPLETELY useless), and they will not assist either. Just more wasted hours and phone calls going in circles. Please hear my advice and be warned: do not waste your time or money on this dealership. They sell lemons and cannot own up to it. They sell warranties that can only be used if your vehicle fails and leaves you stranded or worse - in an accident. They do not work with their customers. They simply just do not care. They cannot stand by their parts, their service, or safety of their vehicles OR customers. Completely unprofessional, lazy, and incompetent staff, and a total waste of our time and hard-earned money to purchase what we were told was a "GOLD CERTIFIED VEHICLE" - and has had multiple repairs needed since. I sincerely hope that this company decides to make this right. read more

Wouldnt send anybody here. In the past Ive thought that sales was bad so I never purchased from this location. I did however buy a Ford and made the mistake of having service done at the Brunswick location. NEVER again. I wouldnt let these people put air in ny tires at this point. Four days to do a recall on shocks Four DAYS. This is a 3-4 hour job at most shops. Absolute clown show and the communication was embarrassing to say the least read more

I purchased my F-150 Lariat at Liberty Parma and had good experiences. Unfortunately, they closed so I chose the next nearest Liberty dealership to service my sunroof that wasn't closing properly. Made an appointment for Thursday and dropped my vehicle off on Wednesday evening. First call I got was from a salesman trying to sell me a new truck. They called again and said they couldn't "get to it" Thursday, and didn't "get to it" on Friday. They'll get to it Monday. I asked why they couldn't repair it on Saturday since they were open. Service rep said their "master mechanic doesn't work on weekends. They'll get to it Monday" so I had to leave it again. I had previously researched the repair on YouTube and it didn't appear very complicated or expensive. Finally, I got a call Monday and the service rep said "we're not gonna do it". I said why? He just said "were not gonna do it". They got the sunroof partially closed/seated but not repaired and told me my truck was ready for pickup. No options of where to get it repaired properly or follow up from service rep. When I picked it up, I could see the sunroof was still not seated properly. I was thinking about buying a new vehicle for my wife next spring and doing a little shopping while I was there. But I paid the nearly $200 just to get out of that mess. I sure hope Ford sends me a survey and I wish a half-star was an option. Would NOT recommend! read more

Visited this dealership recently to look at a new Ford. Salesperson was great boss was not. Salesperson had his boss (very large man who sits at the big desk up front, believe his name is Mark or Martin) put together numbers for me on the vehicle I want. My salesperson came back to show me and I saw the numbers he worked were wrong and super inflated. I asked my sales guy to have his boss rework the numbers. My sales guy goes back to "Mark", and I heard him call my sales guy a "f**ng r**ard" and continued yelling at him and belittling him. Whole showroom could hear. I felt awful for my sales guy and honestly I feel awful for any sales guy who has to work under this guy. I guess my purpose of putting this out there is to hopefully let this "Mark" guy know that yes, your customers hear you cussing out your employees and yes it made me not buy a car from you. read more

David Baisden and Sydney are experts in their fields. They answered so many questions from me as I'm not technically savvy. They made me feel proud of myself when I was able to provide the information they asked for. I was surprised when David actually delivered my car! It was so nice to actually meet such a pleasant and kind person. If someone ever asks me if I know a good car dealership, I'll have no problem giving them the name of Liberty Ford Brunswick! read more

I made an appointment for service for 11am. Upon arrival I told the Service Rep that I would be waiting at the dealership for the car. They told me to sit in the waiting area. After 2 Hours I went to the service rep and he told me the car was out for a test drive. I decide to take a walk to get some food, but when I went into the car lot I saw my car sitting and had not been serviced. I went back to service rep and I told him someone was lying, and the car had not been touched. He went back to the Tech and the tech told him he thought It was a drop off and not a customer waiting appointment. A half hour they finally took the car into the service bay. Then after another hour they came back and said that if I continued to drive the car it would fix itself. I overheard the conversation and chimed in stating that after 550 miles the issue hadn't resolved itself so I didn't believe it would self-correct. After another half hour they came back and said they would turn the rotors. So, after 4 plus frustrating hours I went home and picked up the car the next day. The communication was terrible. To top it all off, when I got home with the car, I noticed brake dust and other dirt all over the wheels, they didn't even bother to take the car through their car wash they just left the car dirty. I will never go back to Liberty for service. I would rather drive an extra half hour to get good service. read more

RUN! If their was a possibility of giving zero stars I would! Bought a certified pre owned 14 Ford Explorer from Liberty in Brunswick! 1. Their CPO are junk, you continue to have to have them in and pay the $100 deductible for your car to run 2. Their service department does not have the parts for your car and will keep your car for months, until they can finally muster up the part and get it fixed, but while your car is their and rating stagnate, you have a car that has not any any fluids topped, and a tire light on! They also state they wash the car, but that could not be more false if you tried 3. Liberty Ford was full aware of my disability status, not only from my service dog, but my license plate, they basically do not want to stand by any contract you sign, and make you call the police to get your car back 4, Managers are rude and incompetent beyond belief! They basically make up whatever they want or feel is necessary for their goal to be accomplished 5 The managers tell you things that are clearly not in a contract 6 The managers will explode on you, (have the voice recording from the Richard Shagovac GM/ Partner) telling me I'm petty over a contract I signed and legally they have to abide by 7: just all around crummy service! 3 times my car has had to be in, they don't care at all how long you have to wait or the effects it has on your personally, and I am most certain will do the bare minimum to survive, charge you and get out the door Just stay away and GO TO another dealership that is willing to treat you like you matter! If they are willing to make you call the police to get your own vehicle, while making up what a contract is, to disrespecting and causing their customer who is disabled to have a relapse of his PTSD, IS THIS REALLY WHERE YOU WOULD SHOP?? read more

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Chuck was my salesman & he was extremely helpful with my purchase. He listed to my wants in a new Bronco & assisted me with the perfect one. Definitely recommend him as a salesman to future friends & family! read more

Several months ago I purchased a tailgate light bar from Ford Accessories website. When I showed up for the install that was picked on the website none of the staff knew what I was talking about. But they finally knew why they had a light bar on their shelf for three weeks. Finally got it installed, and light bar failed to where the turn signal didn't work. Called the service rep I worked with, said he would get a new one on order. About a month later I call and speak to him, and they had the replacement on the shelf but magically forgot to call me. Got the replacement installed and failed before pulling it off the parking lot! I called and asked to get copies of the wiring schematics and warranty on the light bar (putco) and I never got anything! Now it has been several months and nothing from this dealership. I will never recommend this dealership to anyone and not even for an oil change! Highly disappointed in the unprofessional work ethic, lack of engagement with customers and failure to actually get things done. read more

My Ford broke down in a parking lot. I had it towed to a shop near my house. They repaired the gear shift cable bushing and informed me it was a recall item with Ford. I contacted Liberty in Brunswick and submitted paperwork for reimbursement. Months later, I haven't heard anything and they won't return my calls. The woman that answers the phone is condescending and unprofessional. read more

So I get the X-plan through work as a Ford supplier, and my daughter as a Cleveland Clinic nurse was told months ago that they offer the X-plan to Clinic Employees. My wife and daughter went to Liberty Ford in Brunswick to purchase my daughter a new car. She wrecked her car a few days ago (which was purchased new at Liberty Ford Brunswick) and they were promptly told we no longer honor the X-plan. So my daughter was disappointed and said she would go elsewhere and the salesman told her "good luck getting the X-Plan elsewhere" So she was deciding between the Escape and the Ecosport, they showed her the Escape and gave her the price, but then refused to give her a price on the Ecosport. She asked 4 times for the price, and he refused to give her the price. Then he said , you now have a big girl job, so it's time you bought a big girl car! Then insulted her by telling her if she bought less coffee from Dunkin (she had her dunkin coffee mug with her) she could afford the Escape. This guy was nothing but a rude sexist misogynistic a$$hole. we as a family have bought 3 vehicles from Liberty Ford Brunswick, and we're planning on a new vehicle for my wife next year. However they have lost our business! read more

Found the exact used car I wanted online, called, and spoke to a very nice salesperson and set up a time to test drive. I live 2 hours away in PA. 40 minutes into my drive, he calls, said when he went to look at the car, he found the hood latch was broken. I wouldn't be allowed to drive it until it was fixed, and the part had been ordered. So I turned around to wait for the next day. I get a call the following day - while repairing part #1, part #2 broke. ??? I'm already thinking I'm glad I won't have to use their service department! We agreed that I would be kept posted. Day 4 - the car was done, supposedly, and we set up a Saturday appointment. We get there on time, wait a bit which is understandable, and finally get to see the car! Aaaaand....the hood latch still doesn't close fully. Worse yet, the windshield has two large cracks that were not disclosed at any point. Really?? We still did the test drive and the car ran as expected. Time to deal! Ha! I guess if #1 you are not local and #2 you are buying a used car, you don't rate for respect from sales manager. I was told rather coldly that #1 he didn't have money to fix the windshield (which was clearly unsafe) and #2 there was no room for negotiation. Sad, really, as I will be buying several cars over the next couple of years, that I wasn't worthy of time or effort. Do NOT buy without seeing the vehicle. P.s. my salesman was very friendly and seemed frustrated with the whole mess. read more

We recently purchased a pre-owned truck at Liberty Ford in Brunswick. The vehicle is a fine truck, loaded with options. Our salesman, Howie, took good care of us, helping us get a great deal on a one year old vehicle at a reasonable price. He also got us a great price on our trade-in. I also met Amos, the Service Manager, who was not too busy to offer personal assistance with a smile. If they do not have exactly what you want in a car or truck in stock, they will get it for you.If you want to be treated well without pressure, and get a great deal on the vehicle you want, see Howie and Amos at Liberty Ford in Brunswick...you will be glad you did! read more

If you're looking for a car at Liberty Ford Brunswick, ASK FOR HOWIE! My husband and I have been to many many dealerships in our pursuit to find an SUV and Howie was by far the best salesperson we've dealt with. He was kind, low pressure, trustworthy, and informative. Unfortunately my husband could not convince me to get a Ford since I'm a diehard Volkswagen girl but we loved our experience with Howie!! read more

Went today with wife and daughter to test drive 2 models we saw online. The salesman was completely arrogant and unhelpful. He immediately tried to steer us to buy a car we didn't want at more than we were willing to pay. After 30 minutes at his desk he called us stupid for not wanting to spend more money. Very unprofessional, I will never go back there. The guy looked like Kenny Rogers..beware. Never got to drive anything, went to Medina and had a Great experience at Ganley Nissan. read more

I was mislead and paid sticker price because the trade in value agreed upon was not given. They double talked as any cheating salesman does.

My wife and I were driving from Cleveland to Columbus and got a flat tire right before this exit. Pulled in and the service department was happy to help. Since we had a dog and a three month old baby I didn't want to deal with changing a tire and also realized my wife's car didn't have a spare tire. Zack at the front was very helpful and the team had our tire patched and ready to go in about 30 minutes. Thanks again! read more

No matter if this is your first used car or not Don't even bother with these guys. They will scam you, rip you off and take advantage of you but also poor customer service. Before anyone should buy a car from these people have it checked out if they say no call the Police My friend bought his first used car from the dealership and he was ripped off and taken advantage of. Now he having to Pay for all the repairs for him self after taking it to a trusted mechanic If you feel like you are getting scammed or feel like the company hiding something get the car checked out with a mechanic you can trust don't take the chance like my friend did. The car failed Ohio e-check which is illegal in the state of Ohio no seller or business should sell a vehicle that failed e check. Also this car that my friend purchase was not safe on the road. He had no choice but to scrap it and purchase a new car. He even called the dealership why the car was being worked on after he found out what was wrong and it failed e check it was not worth putting money into the car to get it fix read more

Will never take my vehicle here for service again. Encountered two rude employees while just trying to figure out what part I needed. Service transferred me to the parts department to ask them if a part was available before I brought my car in for service, seems like they could have just done that, but ok, I talk to the parts employee who was rude and acted like he was doing me a favor. When I was transferred back to the service department I was put on hold for 7 minutes until they had an 'answer' to my question about how to handle a claim for the issue with my fleet vehicle. When I told the service department employee that the information they were giving me was incorrect since I've dealt with the fleet people before she was indifferent. I then decided to take my car elsewhere. She ended the call with a snide comment after I told her I would prefer to go elsewhere. Lots of places to go for vehicle service, why deal with rude people if you don't have to. Forgot to add that the service department dented my drivers side door in three places. They did agree to fix it but I really think they were hoping I didn't see it or say anything because they didn't act surprised when I walked back in to inquire as to what happened. read more

Went in looking for one car. Left with another. Wasn't sure a deal could get done with negative equity on current car. Worked out for all. Thank you Haider & Amos for all the help. read more

I took my car in for service to have the control arms tie rods and window regulator replaced, I was told it would take two days to complete before I could pick it up. When I went to pick it up after the two days had passed I was told that they had just ordered the parts for it and would be waiting for those to get in before they started work on my vehicle. It took 5 days for me to get my car back even though I told them I needed it for an appointment which couldn't be rescheduled. Every time I would call to get an update on my vehicle I was told that I would get a call back within a half an hour to let me know how it was going and I never got callbacks I always ended up having to call just to get the same response. In summary, the service team here is terrible and I would not recommend. read more

Still taking my three vehicles to Liberty Ford Brunswick for service. The service team is top notch. Usually I wait for the maintenance but when I have had to drop a car off, I can get a loaner car, if available. The service team has never been anything but exceptional! Always on point with cost and how long the service will take. I highly recommend their service, they are the best. read more

Liberty Ford will not help you with a major service issue when you are out of warranty, you are on your owne with dealing with Ford. Think twice about buying and servicing at liberty for. read more

Pushiest salesman I've ever dealt with. Very uncomfortable experience. We were looking for a truck for me and a SUV for my wife but we have gone elsewhere. read more

No one seems to care that we want to buy a car. They're too busy to even help us and we've been here for thirty minutes. This place is trash and the salesmen are rude. read more

Only giving them one star because I can't give them zero. Avoid at all costs! Apparently they have never heard of customer service, and they employ the rudest salesmen ever! They will also try to gouge you with trade-ins, so you could almost certainly do better at literally any other car dealership. Take your money elsewhere!! read more

I had them repair my car that was involved in a hit run. They did a poor job on my rear fender. Instead of actually repairing it correctly they filled the fender with body fill. The paint bubbled and now I'm in the process of fixing the rust they didn't do!!! If I could give them a zero I would. Avoid any body work at this place. read more

Salesman named Rich lied to me several times, tried to talk me into a higher price even after I told him I only had a specific amount. Save yourself the aggravation and go somewhere else. read more

Bought a used car and was promised a floor mat. After numerous emails to my salesman Danny, I then turned to the sales manager Phil Klatka. Phil replied and promised to order it. After two emails and another month of waiting, still nothing. I know a floor mat isn't a huge deal, but it's the principle of the thing. I was promised one and they flat out refuse to order me one. If this is how they treat customers when the concern is small, I can only image how they'll treat me if I need something large. I'm done buying cars at Liberty Ford in Brunswick. I'm going to shop elsewhere from now on. read more

We bought a used car last night. Worked with Phil who was personable and very knowledgeable about the car, even though it wasn't a ford. Sure, it took 3 hours from when we walked and and walked out but it was faster than any other purchased we have made. The price on the car was excellent (I did hours of research and comparisons beforehand) so there was no negotiating to be had. I felt zero pressure from anyone, from salesman to finance. I would not hesitate to return to Liberty Ford again. read more

I had THE best experience Ive ever had with a dealership thanks to Mr. Howie Baker and his niece Lexi. I live in Detroit and had been looking at a Honda Pilot they had for sale. Howie was very quick with responding with any questions I had and very thorough and forthright about the vehicle. Because I live 3.5 hours away I wasnt able to come check the car out and test drive it before going through with the purchase and I have to admit I was a little nervous as Ive never done this before but saw that the dealership had good reviews. Howie told me everything about the car before hand and pretty much put any concern I had at ease. When I finally did come to check out the car it was precisely as he described. No surprises. I test drove it and was satisfied and took it home. His crew got me in and out in less than an hour including the car being fully detailed and sent me home with a full tank of gas. The process was painless and easy and I would definetly purchase from Howie again. Thank you Howie and Lexi! read more

Be careful trading a car here they will give you a cheep rate and then mark it up 400% and sell it with out doing nothing to it

Bait and switch at its finest" After researching Ford F150 trucks for over a month, I found two trucks at two different dealerships. The trucks were very similar, although one truck had issues with smoke smells so I decided to pursue the more expensive truck at Liberty Ford Brunswick. After contacting the agency, I finally was given a young man named Bayley who was going to work with me. He was fairly new in the business but he was sincere and honest.. I liked Bayley. After a couple of days, of back and forth, I asked Bayley to give me a price I couldn't refuse. He texted me $31, 496...which was about $500 below the listed price. I then offered $31,000. He texted back that his manager...someone named Cruse....rejected my offer and that was it. No counter offer. So, I started pursuing the second truck. A day later I was in position to purchase the second truck, but thought I would Give Bayley and Liberty Ford one more chance. I texted Bayley a new price offer at $31,300...just $196.00 below the first offer to me by Liberty Ford. Bayley texted me back saying the offer was with his manager (Cruse). Then, about 1.5 hours later I received a text from Bayley saying his manager would not accept my offer because the manager had originally forgot to figure in a cpo charge of $650 so he couldn't accept my offer , but because he made the original offer, he would honor it (the original price they offered which was $31,497) even though they were going "to lose money " on the deal. What a bunch of !%&$""#*!!!!! This was classic bait and switch tactics in which the manager "forgets" to add something, but then ... all of a sudden, "remembers" a new charge he forget during the initial negotiations. And now, he (Cruse) attempts to project himself as this wonderful, nice guy who made a mistake but is now willing to "sacrifice" a vehicle at his expense for your business...which is still staying at his original offer! Then, to make matters laughable, he wants to call me to explain himself. I work as a Psychotherapist. I didn't need to be 2,000 miles from him on the phone to clearly see his scheme. His actions were deceitful and disingenuous, not to mention unprofessional and unethical. I have bought nine vehicles over the internet from agencies over the past 5 years for family and staff, and every time except one, I had a very good experience with an out-of-state dealership. Now, I have experienced a second, but most negative experience. While I very much enjoyed working with Bayley, once he was required to hand my offer off to his manager, Cruse, things went down hill very fast. In my opinion, Cruse is your typical, type A, smooth talking used car manager who knows how to manipulate the buying public out of their money, for his best interest, not the buying public. Bait and switch is just one of his slick marketing tools to maneuver the ignorant buying public by creating the image that the dealership is losing and the public is winning. If you find yourself interested in a car at this agency and are given over to Cruse, I suggest you walk out immediately before he starts his phony act by employing one of his maneuvering tactics. Your wallet is at risk. He cannot be trusted. My suggestion is, if you have to shop at this dealership, go see Bayley, but do not, I repeat, do not allow the deal to be handed over to Cruse. He has little integrity or care regarding the buying public's interest. read more

I have had such a terrible experience with Liberty Ford Brunswick. Not one single encounter with them has been pleasant...I was told that my salesman was "gone" the day after I leased my vehicle and so they would have to find someone to help me with my questions...I'm still waiting on that call 3 years later. There was a recall on the vehicle and needed serviced - terrible customer service! I ended up taking my Edge to another Ford dealership and had amazing service. Now it's time for me to return my lease and now they want to be friendly. Sorry that ship has sailed! I am even having difficulty with them having someone available to return my lease. I am so happy I am almost done with them! Even happier that I went down the street to Brunswick Auto Mall - Jeep! read more

I bought a 50k Ford Explorer from Liberty Ford Brunswick in October 2017. They didn't have the model I wanted in stock so they got it from a dealership in Michigan. Liberty Ford wanted a deposit which I gladly gave them. When they finally got the vehicle to Ohio (2 days later than promised) they tried to charge me $2,000.00 more than the price we agreed on. I have an 800 credit score and have owned over 15 vehicles in my life. Never has this happened. I demanded the deposit be returned to me. Magically the sales manager was able to get the price back to what we agreed upon. I should have realized the shady practices and ran while I had the chance. A few days after bringing the vehicle home I discovered the window stickers applied at the factory had melted the factory window tint. I took the vehicle in for service and the service department ordered the glass right away. I was like wow...the service department is great. Boy was I wrong!!! They were worse than sales. To replace the windows, the door panels must be removed. Liberty Ford has since made 10 attempts to properly reinstall the door panels, and the issues still remain. This includes replacing 5 door panels (yes...some door panels have been replaced more than once). In doing all of these repairs, Liberty Ford has created new issues. These include making my power mirrors inoperable and damaging the keyless entry pad. They also damaged the smart key that starts the car. After picking the car up from service I was stranded because the car would not start back up. I contacted Ford corporate and they advised me to take the car to another Ford dealer for a second opinion. I did that and was told by the other dealer that Liberty Ford severely damaged door panels, plastic trim pieces and broke retaining clips. I was told Ford would not pay for the warranty work a second time since it was already done at Liberty. I had to take the vehicle back to Liberty where they tried to work on it again. Liberty Ford made another failed repair and actually made the issues worse. The last time I picked up my vehicle I was told by Service Director Tim Dockrill he didn't know what else to do. He then proceeded to yell at me and say he was done with me and done with my car. Now I cannot have any repairs made to my vehicle unless I want to pay for them. In 5 months since I have owned the Explorer it has been in the shop for 61 days for 10 different issues. It currently has less than 4,000 miles on it. I have hired an attorney, but Ford requires customers to use the BBB Autoline which I am advised is a 6-8 week process before a decision is made, and an additional 30 days before a buyback would actually take place. Very sad that a dealership could treat customers this way. Also sad because the Explorer is a really nice ride! The vehicle itself isn't a lemon...the techs working on it are clueless. After all, its door panels...how complicated can that be? I guess I just answered my own question. If you want a nice car, buy a Ford. Just don't buy it from the Liberty Auto Group...HMMMMMMM read more

Update: Rich Shagovac recently returned as GM of this dealership and is immediately making a positive impact. He called within a couple hours of seeing my initial review below. He went above and beyond to make things right. It's been a pleasure dealing with him the last two weeks since the service issue and I'm happy to continue giving him my business. Friendly, professional, fair, and consumer oriented. Looking forward to great service from his dealership in the future. I don't know how to articulate how disappointed I am with the service at this dealership. Everything from (extremely) low-balling a trade-in offer, the inability to diagnose my service issue on a CPO truck, to broken promises of follow up phone calls, I don't know where to begin. Hopefully this review will prompt some action and service. I went out of my way (literally, as I live 25 miles from this dealership and pass no less than 3 other competitive dealerships) to give my business to Brunswick and there is no feeling of appreciation whatsoever. I will not be going back. read more