I usually don't make a point of posting negative reviews online but this has been so egregiously…read morebad that I feel it warrants one. I took my car in to change out my winter tires (185-60-15) and put on my OEM summer tires (205-45-17) and have the TPMS reset. I needed to take it in purely because I needed the TPMS reset because I'm unable to take care of that on my own. I called and set up an appointment for 1pm and specifically said that I needed the tires changed and that the TPMS needed reset. I rope my brother into this project because I'd need a ride from Conrads and his car was large enough to fit all 4 wheels in it. I take my car in at 1pm, drop off my keys and summer tires and we leave to grab lunch. I'm assuming that we should stay close to Conrad's because I didn't think it could possibly take more than an hour to take care of this. Oh, how wrong I was. My car sat there for probably 4 and a half hours before anyone bothered to get to it. I called once at around 4pm and asked what the status was and was sort of dismissively told that there were other cars in front of mine and that they hadn't gotten to it yet. I checked their website to see what their hours were and discovered that they were closing at 5pm! I called again, this time very annoyed by how long this was taking. I told them that they were wasting my time and my brother's time by taking as long as they were. If they were going to get to my car at their leisure then why even bother setting up an appointment to begin with?!? They've effectively wasted both of our days, the first truly nice day of the year, to add insult to injury. So I get my car back, mostly relieved to have this whole thing done and over with because my brother had plans and I was worried that he'd be late waiting around for this situation to be resolved. He takes off and I decide to take my car out for a drive because there was still some daylight left. I'm driving around and notice there's a warning light. I look on the infotainment system and, lo and behold, it's a tire pressure monitor fault. They didn't even reset the TPMS. Unbelievable. That's the only reason I bothered taking it anywhere to begin with. If you're considering this place because it's pretty cheap, do yourself a favor and spend the extra money and go somewhere else. You won't save money but you'll save yourself time and aggravation. Update: I took my car into a different place to have my TPMS reset, which costed $20 plus tax. I received two phone calls on Monday from people from Conrad's. Both of them apologized and offered to refund the cost of the tire rotation and the cost of the TPMS reset at the competitor company I took it to. I think it speaks volumes as to how a company handles a dissatisfied customer and Conrad's has stepped up to make this right. I've changed my review to reflect how Conrad's has gone above and beyond to make things right.

Went in for one tire and a rear wiper blade. Joe at the front desk was wonderful and very helpful!…read more The mechanics and Brian were rude. At the end of the service, the donut and all of the parts to that compartment, were not put back together! I complained. The mechanic said he couldn't do it because the hatchback wouldn't open. I said just go in through the side door. That's how I got the donut out and how I put the flat in!! I'm a 78 year old woman! so, he came out to the parking spot and finished the service that I paid for! Then I got a comment under his breath from Brian on my way out of the shop. Not good! Don't go there!!!

RJ and his team are top notch, highly recommended for everything from oil changes to more complex…read moremajor issues. If you need a local shop, these guys are incredible!

We are new to the area and experienced our SUV not starting after a big snowfall with below zero…read moretemps. We had it towed here and was in communication with Terrence. The whole staff is beyond amazing! Terrence kept me in the loop from when my car arrived, diagnostics, and to all the findings the tech, Raquel, saw. I got a very throughout, itemized, and detailed list of everything that was inspected- good and bad with photos/videos to show me what they saw. This is a huge thing for me with transparency! They never tried to push anything and listened to my concerns. Terrence offered many different quotes for the questions I had. Highly recommend this location and look forward to using them in the future with any repair and service needs we have!

These guys are great. I am old and appreciate everything they do. I have never had a problem with…read moretheir work. I have been going there the last few years.

Joey was professional, friendly, and efficient. great experience. He let me know that I had a nail…read morein my tire and recommended where I could get it fixed. Really appreciated his kindness.

I love coming here the staff are very friendly and professional nice!!!!!! Check them out todayread more

What could improve? Everything…read more Horrible. First of all, I was supposed to be waiting for 10 minutes...45 minutes later!! I get helped, and they wouldn't give me the oil I wanted. They insisted that I get a certain kind of oil for my car. They refused to give me the one I requested. (The kind I wanted is the one listed for my car and I've been using it for years). The oil they were 'making' me get was $170. ONE HUNDRED AND SEVENTY DOLLARS. For a simple oil change. The employees were beyond rude. They actually insulted me when I left. When I said no thank you and left, there was a random guy with a faux mullet who yelled out, "have fun blowin up your engine" wow. Wow. Absolutely avoid this place unless you like being over-charged to be insulted. Ridiculous.

These guys fixed our power steering pump the same day we brought the car in. They took the time to…read moreexplain that the pump they put in is of the highest quality and can be serviced anywhere in the country (in the event of a move or vacation). The owner Matt left us feeling confident in their work and said that he wanted us to come back, but not for the same issue -- because he did it right the first time. They also called us to give us the cost of the repair prior to doing any work on the car. Lastly, the price was actually a bit lower than the estimate, so we were very pleased. Excellent work!

My mechanic since I owned a car. Honest and efficient. Never tries to do what you don't need…read more Having them inspect a used car before buying is worth the money.

Outstanding and timely service. Friendly. Very clean and comfy waiting area…read more Thanks!

Worst auto repair service in a long time. Too many excuses lies to explain many delays and lack of…read morerepair! Felt like I was talking to a shady used car salesman, deceptive and could believe anything. It was a three month ordeal. Horrible.

First of all I had my car at this place for some minor body work. After a few days I picked up my…read morecar and the work was superb. The people here are the nicest and most professional people you will ever find. Jeanette, Nick and Chris are the best. I can't recommend this place enough!! Thanks for an awesome experience!!

Changed phone companies. Had a problem that only popped up occasionally, it was FIXED, a month ago…read morewithout doing what the scanner said. (They find what causes the problem, not replace all the things that don't).

Adam and the crew are always helpful and they are honest and take the time to explain things. I…read morehave been going to them for over 16 years and they always take care of my car. They are great guys and I only take my cars there.

I have been going here for about 6 years. I have never had a problem. They are honest and never…read moresuggest unnecessary repairs.

These guys do an awesome job and they're always willing to explain what's going on and what they…read morebelieve your best course of action should be on your repairs.

Royal Car Service is GREAT! We have been taking our car there for over 25 years. Royal Car Servive…read moreis honest, knowledgeable, fair and prompt. "Z" and the team continue to exceed our expectations. I would hight recommend Royal Car Servive.