I thought they would be less expensive than the dealership. I called this location and he assured…read moreme they would beat the dealership by up to 15%. They ended up being more expensive. I felt I was deceived. Do not recommend.

Kevin, Tim and the entire team at Rad Air, I cannot thank you enough for what you have done for…read moreme. You guys are amazing! In Ohio for a family reunion from AZ, not knowing that the gas pumps in Ohio have both green handles for gas and diesel, I accidentally, not paying attention put regular gas in a diesel engine. Thank the lord and the team at Rad Air, they were able to flush the engine and get a Mercedes van up and running. Thank you again, from the bottom of my heart.

We are new to the area and experienced our SUV not starting after a big snowfall with below zero…read moretemps. We had it towed here and was in communication with Terrence. The whole staff is beyond amazing! Terrence kept me in the loop from when my car arrived, diagnostics, and to all the findings the tech, Raquel, saw. I got a very throughout, itemized, and detailed list of everything that was inspected- good and bad with photos/videos to show me what they saw. This is a huge thing for me with transparency! They never tried to push anything and listened to my concerns. Terrence offered many different quotes for the questions I had. Highly recommend this location and look forward to using them in the future with any repair and service needs we have!

I brought my car in for repair and was impressed by the professionalism of the staff. They…read morecarefully diagnosed the issue and clearly explained what needed to be done. The repair was completed properly, and my car now runs smoothly. The only downside was that the service took longer than I expected. Overall, I'm satisfied with the quality of the work.

My family and I were on a half cross country road trip. Our vehicle broke down when we were 6 hours…read morefrom home. After calling 4 other shops with no immediate solution, they fit us in with just enough time where we only lost a couple hours, rather than a couple days. We cannot be more grateful for the manager Dustin, and the mechanic who fixed our vehicle so quickly and efficiently. God bless these employees, they deserve all of your business.

I've been going to Conrad's for over nearly 20 years to get various things done on my car, from…read moregetting my tires worked on or an oil and filter change. Today I went in because the nails holding the fender lining came off. The guard was in good condition but needed to be screwed back in so it wouldn't break off as I'm driving. The employee at Conrad by the name of Chris, came out inspected and after more than 6 tries and an hour later found the perfect bolt and nut to fix it. Otherwise I would have to go back to the dealership to get what I needed. I was extremely impressed with Chris. He didn't give up, made various inquiries until he found what he needed. Someone else I know would have given up. Thank you Chris!

I had an appointment for tires this morning at 9am. When I made the appointment, I was told it…read morewould take about an hour to an hour and a half. It's now 11:30 and my car hasn't even been taken in. They said it would be at least two more hours -- all with no communication throughout the process. Had I known my car would be sitting in the parking lot for almost three hours, I could've done more than sit in their waiting room. VERY POOR CUSTOMER SERVICE. I've been to NTB for all my tire/alignment/shock absorber needs for at least 10 years but, because of this, will never step foot in NTB again. UPDATE 2/6/22 -- I received a call from NTB customer service saying they want to "make it right" and offered to send out a $150 gift card for NTB services. I just received it and, what a joke! I received coupons! One for a $19.99 oil change, one for $50 off the list price of a service over $250, and, probably the one that makes me feel most special, A FREE BRAKE INSPECTION! NTB, congratulations, you found a way to make my experience even worse!

This is one of the best locations in the area customer service is on point Jen and Mario are both…read moreknowledgeable and make sure everything is taken care of prefer this location over the others. I would make an appointment so you have less wait time as this location is busy

My daughter got me a Groupon for an oil change so I came in this morning. The employees were very…read moreprofessional and extremely friendly. They were very fast and even vacuumed my car for me, along with some freebies (air freshener, smells really nice, dash wipe, bottled water for myself and my passenger, suckers and a free car wash) I enquired about the price of my next oil change without a Groupon coupon and it's comparable to others only they give you more here. I'll definitely be back for my next oil change. I highly recommend this spot. I have a vw so it's full synthetic they also have synthetic mix. Oh and the bathroom is clean and smells so good! Haha

I normally don't leave reviews but this place is good. Manager was very attentive and didn't try…read moreand upsell me on 1000 things. Way better than the local oil change places. If they can keep the customer service they will gain a lot of business and put others out. It is a 25 minute drive for me but I will return just due on the honest customer service. Offered coffe or water,pointed out where the restrooms were without asking even vacuumed the front area out.

Oil Change and filters...Tyler was Excellent !! Quick and Easy..Explained everything as he…read morecompleted the work

I went here for an oil change on my 2024 Ford Maverick. I chose the lower end full synthetic oil…read morechange because I don't put a ton of miles on my vehicle, and let's just say I was shocked at the end price.... I had a 'coupon' and after all the taxes, shop fees and whatever other charges they added. I paid nearly full price! I understand inflation etc but Wow! Way too expensive!!!! Service was Ok. Not real happy about my experience at this location.

I've been using Grant's auto services for over three decades!…read moreI've personally used his expertise over all auto dealerships. He and his Chief Mechanic, John, are amazingly knowledgeable, professional and courteous. He has solved every issue within my past 7 cars (all makes and models) and continue to do so with my current car. He'll assess your car's problem, let you know the cost of repair, obtain your confirmation before going through with fixing your car. He'll also order a necessary car part (again with your confirmation) if he doesn't immediately have it. You may wait in their office for oil changes, which take about 15 minutes, and cover regular maintenance. You may also make an appointment for most repairs, which are resolved within a few days. I'll continue to retain his expertise and highly recommend his services for anyone with a car.

Its under new ownership and the service quality went downhill. The oil change took less than 5…read moreminutes. The guy cared more about upselling me wipers on my back window. I use to go here for even brake service but I after this experience, I will never come back.

I had a muffler issue and called the store 1 hour before close on a Saturday. Ed and his crew got…read moreme in, fixed the issue, and had me on the road in 45 minutes. It's extremely rare to find someone willing to go above and beyond nowadays. Thanks to Ed and his crew for taking care of business. Midas, you have a great crew at the Strongsville location. Thanks Ed!

Review from the Mr. Kitchenette. I'm glad to have found Ed…read moreand his staff at Midas Strongsville for repairs on my cars. My needs are always on short notice and they get me in right away and solve the problem quickly every time. Repairs are always top notch and I've never had any issues with their repairs. I recommend them wholeheartedly. You can tell who real car guys are, and these are real car guys. I'm always surprised by their high level of customer service. I can't say enough about them. :) Services: Steering & suspension repair, General repairs & maintenance, Brakes, Wheel alignment

I used to go to Conrad's for car service. I now go to Harbes. Great service, great communication…read moreand pricing is good. Joe was great.

They're awesome! The technicians are efficient and thorough. Great prices too…read more Felt like a very friendly place