We had a great experience at Brunswick Subaru, our salesmen Ray Hanini was excellent. He did not…read morepush us, thorough in answering our questions with honesty! He went over the new car features with us to make sure we knew how to operate everything in our new vehicle. Highly recommend Ray if you are looking for a vehicle!

Was going to purchase a 2026 outback Touring XT. Put down a 1000 deposit. The day before I was…read moregoing to finalize everything and pick it up, my wife had a change of heart and didn't want to get the car. I told the salesman that I had changed my mind and wanted my deposit back. He tried to tell me that I forfeited my deposit according to the buyers order, etc. etc. But I checked and Ohio law states that you are not legally under contract until you take possession of the vehicle. He also tried to highball me on the price initially. After some usual 'I have to check with the manager BS, they did give me my deposit back. I won't be going back to the dealership for anything.

So I worked with Rich Chandler. And in the beginning he seemed great, got my daughter & I lunch…read morebecause we were there all day unexpectedly. But after I get the car & the change in attitude is what I don't like. For starters- I brought an 09 Hyundai Santa Fe. I left the lot with no batteries to my car keys, one door wasn't opening from the inside(it was on child safety) & there's a fuse where I can't charge my phone. I drive Lyft and I drive to NYC so a car charger is important to me. At least disclose what's wrong and let me decide if I'll be willing to pay extra to fix it. So I called about these things- instead of Rich apologizing for the inconvenience he says "Well the car is as is" no emotion & rushing off the phone YET when I got the car I asked is there anything wrong with it - he said nothing. He told me that someone else brought the same car and I asked why didn't they choose this one- he got awkwardly silent and said I don't know. Also when I saw him testing the car keys THAT DOESN'T WORK he did something weird like played it off & tried to hide it. On Friday I discovered that my daughter couldn't open the door from the inside. I called Rich again- he says again "Well the car is as is" are you kidding me?! Then I started ranting about how horrible his customer service is- he HUNG UP ON ME then called on his cell phone. Did he not want the conversation to be recorded? I picked up and said If we can't speak on a recorded line- I don't want to speak & it's extremely rude to hang up on somebody then I hung up. I called his manager to complain about Rich hanging up on me, the Car door not working and battery. The manager had a much better attitude! He said "Wow the door not opening is hazardous, well there's a child safety lock feature, why don't you go outside so I can walk you through it to see if that's the issue" instead of a "well the car is as is so the HELL with you" attitude that Rich gave off. So the door was on child safety and it's fixed. Now while on the phone with the manager(Friday) he says "Rich just walked over with some car key batteries to mail out to you" I responded "Oh the batteries he literally just lied and said he mailed on Monday before he hung up on me?" Yea I try to be nice in these reviews but Rich was a complete idiot after his "I'm the nice salesman" mask fell off. I received the batteries this week, put it in the car keys and guess what the car keys are not even PROGRAMMED TO THE CAR! I'm not calling this place again. I'm just gonna pay out of pocket (which I shouldn't have to do) Rich is a complete lazy, idiot that only cared about getting his quota and didn't give a damn what you went through with the car after you drive it off the lot. What if my car door was really broken? "It's an as is car" would've been his response? So with that attitude Rich doesn't deserve to ever be promoted to any supervisor or managerial position because Cresmont will get a BAD REPUTATION with his nonchalant attitude. They also make you sign an Arbitration form so you can't take them to court Besides that the finance lady was amazing and made sure I understood everything. Rich was good in the beginning and patient(which any salesperson would be if they want a quota ) I just don't like his carelessness now. I love the car & I hope to not run into anymore problems with it. Would've gave a 5 star rating if it weren't for the 'Well it's as is car I'm not going to try to help you figure it out and I don't care- hang up in my face' attitude and the unnecessary lies.

They never answer the phone. Play phone tag. Don't fix car right first time after waiting a long…read moretime for an appointment. Most who work there never smile when you pass by. They look miserable. Service and company reflects that. Reviews are on par with such low ratings. Would never recommend this place. Worst experience ever was buying a car from them. Scammed from the start.

Bought my second car from Luke Bush and had the best experience. He was helpful, honest, and…read morepatient. He helped find the perfect car for what I was looking for and what I needed. He helped and returned calls timely (while I respected his hours and time with other customers) for any questions I had. Will only buy cars with him moving forward! Whenever I'm in for service I pop by and say hello and he always remembers who I am.

We purchased a 30,000 car. The dealer ship never went over how to use the cars features. We have…read morespent hours Goggle searching how to use the screens and buttons that should have been explained to us upon delivery of the car. Then there is the finance Department. Their goal is to get you to use their app and get out the front door. Again, zero customer service. Options were not explained in detail. We have been back 4 times to get 1 sentence answers. We are not dumb people. I am a healthcare administrator and my spouse is a business owner so we know a little something about customer service of which Brunswick Auto Mart has none. Avoid this dealership. Do your research.

Worked with Dan who is a long time sales manager there. He was courteous, professional, and…read moredespite it being a broker - meaning that their prices are close to non-negotiable - he made me a pretty fair deal on a used BMW X5. Dan was a busy with another customer for a few minutes and rather than have me wait he asked another salesman to help me out until he could get freed up. The other guy was pretty good as well. Dan later told me that they don't work on commission at KDK so they all help one another out in order to give the customers the best service possible. In addition, their selection is terrific and their prices are usually fair to good, and sometimes excellent. I use CarGurus.com to compare and evaluate how good a price for a vehicle is, and in my experience KDK's prices are pretty good generally. My only ding, is that they were so busy when I came to finalize the deal and pick up the car that I felt rushed. Also, the car was supposed to be detailed. But it wasn't. It was washed and vacuumed, but the windows were filmy on the inside and it doesn't look like it was detailed. Still, the car was already pretty clean, so this is a small gripe. I will go there again for the selection, the prices, and the service. All were very good.

Do not buy from KDK Auto Brokers…read more I bought a Toyota Tundra from them, and within 2 weeks the gas tank fell out the bottom due to extreme rust. The headlight and taillight also went out within a week of purchase. Before I even bought the truck, and again after, they assured me the frame was solid, and it was "just surface rust" -- they said they'd trust it themselves. They also promised that if anything major happened, they'd fix it for free. Well, something major happened. The fuel tank fell out while I was driving, and I had to pay $450 out of pocket to get it towed. They refused to reimburse me for the tow. The truck sat at their shop for a week, and when I got it back, they told me it was fixed. It wasn't. I inspected it myself and found the brake line still dangling, held by the same rusted-out strap from when the fuel tank dropped in the first place. I had to point this out to them directly before they'd even address it. To top it off, the headlight and taillight still haven't been replaced, even though I've asked three separate times, to multiple employees, and each time they confirmed they'd take care of it. Still nothing. This truck had serious safety issues that they knew about and downplayed to make the sale. Their follow-through on promises has been nonexistent. I would not trust this dealership with your money or your safety. Seriously considering getting a lawyer to sue. If you want a terrible day in your near future, buy from them.

My lease was due with Alfa Romeo and I decided to go in a different direction, and thankfully my…read morehusband leased a VW earlier in the year from Brunswick Volkswagen...so I figure why not. I reached out to Ravi, who made the process seamless. We went back and forth Vu's email and when I went into the dealership, he had the Atlas ready. I checked it out, we say down and started the paperwork. The staff was amazing, from Lance in leasing, Mike in finance and Ravi in sales, it was quick and easy...no hours of paperwork. If you are looking for a new car, lease or own make your way out up Brunswick Volkswagen and see Ravi. The showroom and lot are easy to navigate and everyone involved does their job properly. Great experience.

Brunswick Volkswagen is one of the car dealers under Brunswick Auto Mart brand umbrella. My family…read moreand I trust no other car dealership in the area, it remained unchanged for many years. I purchased my third car from this dealership yesterday, first Volkswagen. I am so impressed with every experience here! INVENTORY: The inventory at Brunswick Auto Mart is huge for both new and pre-owned vehicles. Make sure that you browse all their buildings located within close proximity. Brunswick Volkswagen building specifically has a huge lot of pre-owned vehicles including Volkswagen (new cars are also available). The inventory is available to browse online as well with helpful filters (great for saving time!) All vehicles include videos and CARFAX. It's incredibly easy to browse for experienced car people and those who don't have any idea what's going on like myself. You get a very clear picture of choices before even visiting the dealership. What I most love about Brunswick Volkswagen is that they genuinely want to find you a vehicle that fits all your criteria - budget, mileage, and lifestyle. That's a a huge contrast to other local dealerships I've experienced in the area. They will gladly partner with you and keep an eye out for the best incoming vehicles. I had several choices for my very picky criteria, and the decision was hard (quite a few choices!) Ultimately my choice was WV Jetta. My first Volkswagen after years of being Mazda girl. The car met all my criteria and also had a major cute factor. SERVICE: The building is gorgeous - ample natural light and very comfortable surroundings for customers. There is also a comfortable, well lit customer lounge to make the process more comfortable. The service genuinely deserves one million stars. And I'm a very picky service person. Everyone I've worked with over the years for car purchase made a very stressful process a breeze. They felt like partners rather than sales. The process here is very customer-centric. The experience is very smooth, clear, and respects one's time. I also always felt like the vehicles I'm purchasing are safe and reliable. Some have lasted me years. I especially liked working with sales guy Ravi during my last visit. It was a very stressful and uncertain time for me personally looking for a car after a car accident. I walked into this car dealership and knew that I could just exhale all the stress. Ravi was fantastic with finding the cars within my criteria, explaining the differences between the vehicles, ensuring that the vehicles best match my lifestyle, and making sure that the entire transaction was smooth. He made all of us feel heard - myself and my parents. Ravi also seemed like a genuinely nice person which is also important. I will definitely work with him next time if I ever need another vehicle. Highly recommend! Especially as a woman, I feel that navigating car purchase process is often very intimidating and tedious. Not here. I can with confidence say that at Brunswick Automart (including this Brunswick Volkswagen) always makes this process approachable, efficient, and very positive. I actually look forward going to Brunswick Auto Mart and looking at cars! I very highly recommend this car dealership!

Stay away If you like used car salesmen in plaid jackets…read morethis is your place!!! Really horrific communication throughout the whole process. Made arrangements to come test drive a 2018 Honda Odyssey. Turns out it's a 2017. Made arrangements to come test drive it... lot is closed and no employees. Show up late, and the van has a range of zero miles worth of gas. Van was in great shape - negotiated a fair deal. Supposed to get alignment done... no such luck. Came in to buy Van, supposed to have paperwork started for a quick transaction, nope. Had to ask them to wash it. Van had a cracked windshield, his brother said fix it and he only offered to split the cost. Then we go radio silent when time comes to get the title. The van was purchased 2/18/2026... multiple texts, FB messages, voicemails... no answer where my title is. Fun fact title got delivered after 14 voicemails and texts. Claimed he didn't have it, but was signed in his office. Delivered on 4/4 with tags expiring on 4/5. For a place that has been around 27 years... it feels more like Mos Eisley spaceport, where "You will never find a more wretched hive of scum and villainy. We must be cautious!" Never buy from these clowns... their dealership is a circus, and not reputable. I've seen lemonade stands with better operational management skills.

Absolutley do not come here, he forgets everything and we told him we would be abt 5 minutes late…read morefrom him closing and he said he would be here and he was not. We drove an hour and a half for this grimey dude who would not stop talking

Initially I only offered one star...allow me to explain. I…read moremade an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn't help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences.

Have used the service department twice. Once to find a rattle, second to replace the cover on the…read morecharging port. They were great finding and fixing the rattle. But with the charge port cover, it has been two months. Last week I spoke with the service manager to express my frustration. He promised to get the part painted (they received the part a month ago) and call me in a "day or two" and apologized for the lack of communication and timeliness. Crickets. I suggest finding a different Ford dealer if you need service.

I'll start off by saying I knew better because I read other reviews before going. But we weren't…read morehaving much luck on Craigslist, so we decided to at least check this place out. I took my 17 year old son to find a car in his price range ($2500). The guy greeted me with an annoyed look and reluctantly took me outside to show me some cars. This was only after he ranted about how busy they were with tax refund season in full swing. Apparently, he was tired from showing cars all day. We go outside and he proceeds to tell me how cars are more expensive this week because its tax refund season and the demand is so high. "Any car on this lot will be $800 more next week," he says. Okay, so I've had about enough of him and I just ask him how much they know about the cars before they buy them. "Not a damn thing." Okay, so its an auction... maybe that's reasonable. So I proceed to ask what he knows about the cars by the time they put a price on them and try to sell them... "By that point, we know that they start and will drive. We don't do safety checks, we don't change the fluids. We just mark them up $3-400 and that's it. It is what it is." So unless you are a mechanic, I don't know why you'd buy anything from these guys. I am not--and although I had already started walking to my car to leave, I decided to ask one more question just for fun. Assuming I were to find a car we liked, I asked if he would mind if we took it to my mechanic for an inspection. His response: "We don't normally like to allow that.... these cars are used and they are all going to have one thing wrong or another, you just have to expect that." I said, "But my mechanic is right around the corner at Royal Car Care." "Oh," he says, "Forget it then. Not a single car on this lot would pass their inspection." He said it with such disdain I could tell it was personal. His response to my final question was priceless. I asked "What would their motivation be, rejecting all of your cars?" Having no clue how shady he was, he simply replied, "They are just trying to protect their customers. Go figure.

In mid-December bought a truck from there for a little more than $3,000. The temp tags hadn't even…read moreexpired before my boyfriend was driving down the turnpike and the tire hub split from the rear axle causing him to wreck and total the truck. He LITERALLY saw the tire pass him on the turnpike as he lost control of the vehicle. THANK GOD no one was hurt!

It is always a pleasure to do business with the folks at this location, the owner is right there…read moremost of the time making decisions and keeping your wait time to a minimum. They are very organized and very fair in their pricing. I asked six other local shops for quotes for the work I needed, and these folks easily saved me almost $200 compared to their next closest competitor. With no sacrifice in quality, why would you go somewhere else? Their waiting room is a little cramped, so I do recommend that you consider having a rideshare or friend available to take you elsewhere while the work is being done, or use their nighttime key drop service which is simple and convenient. They don't do oil changes, and I applaud them for not wasting their time when there are so many other locations that do it simply and inexpensively; this way they can have their mechanics focus on fundamental repair like brakes, exhaust, and other types of suspension or drivetrain work. One thing that should impress you is that the owner has a plaque on the wall in the waiting room with his photo and his personal cell phone number listed; he truly cares about your satisfaction because he understands the best advertising he will ever have is your recommendation. That is to be applauded when so many corporate repair shops are so poorly managed, or managed only to extract the absolute most money out of the consumer.

I Came there with a wired up muffler. I Never looked under to double check after they fixed it…read more Two weeks later, I noticed the muffler was still wired up the way it was when I brought in originally. When I took the vehicle back to confront ..they told me they fixed a completely different area of the muffler system and accused me of wiring the muffler up since it had originally been fixed two weeks previously, which is total fabrication. They never fix the original problem and accused me of fabricating a new problem when they never fix the original problem.