Just a note about our Classic MINI experience on Saturday. Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier! read more

Classic BMW - Car Dealers Near Me - Willoughby Hills, Ohio

I will not be getting my BMW serviced at this location again. My mother and I had been customers here for years, and since her passing, I've continued bringing the cars here for service. Unfortunately, my recent experience was horrible and left me feeling scammed. I was initially quoted $1,100 for new fuel pumps after having an issue pumping gas. I approved the repair, but after waiting two weeks, I received the car back with the same issue. I was not given a follow-up appointment or a plan to resolve it. When I brought the car back myself, I was told the original service was incomplete and the vehicle should not have been returned to me. I was then quoted for another part. After explaining the situation to the service manager, Dave, he agreed to waive the labor and discount the part because of the inconvenience. However, I later discovered that the dealership was charging over $60 more for the exact same part than other nearby BMW locations in Solon and Westlake. When I tried to speak with Dave again, I was told he was at lunch. I said I would wait, but instead of speaking with me, he sent a message through my service representative saying he would not make any further adjustments. I ultimately had to speak with the general manager, Mike, who adjusted the price to match the neighboring BMW locations. Notably, Mike had the decency of addressing me as a customer instead of sending a representative during his lunch break like service manager, Dave. Even after that, the 10% discount I had been promised was not honored, and I was charged the full price for the replacement part. To make matters worse, my front plate was removed while the vehicle was being apparently being washed, and a discontinued BMW emblem from the plate was missing when I received the car back. I was told they could provide a replacement, but it would not be the same emblem. I would assume someone stole it given that no one could provide me a conclusive answer as to what happened (pictures attached). After years of being a customer, this experience left me feeling extremely disappointed and taken advantage of. I will not be returning to this location for service or sales and would recommend anyone else looking elsewhere. The service department is not worth the hassle. read more

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USED CAR BUYER BEWARE! My experience with Classic BMW was ultimately frustrating and disappointing, especially given the high standards and quality that BMW sets for themselves. I reached out regarding a used X5 that had just been listed. I was connected with Shaun Dubecky, who explained the vehicle had only been taken in on trade the night before and had not yet completed the inspection process. From the outset, Shaun was responsive and helpful. Providing videos of the exterior and interior, along with additional requests. I made it clear that I would be making a 3 hour trip to see the car and that I was a serious interested buyer. I specifically asked for an undercarriage video which I received one from the technician noting a check engine light that was being addressed due to the emissions. I was told there were no leaks or other concerns, and that the undercarriage condition was typical for a vehicle from the region. By Friday evening, I was told the necessary part would arrive and the problem would likely be resolved by midday Saturday. Based on that communication, I committed to making the drive with intention to purchase the vehicle. I was brought directly into the service bay to view the vehicle while it was finishing inspection after asking if I could see the vehicle up in the air. Once the car was lifted, I instantly notice fresh oil coming from the rear differential. A quick swipe coated my finger, and the technician immediately identified it as a rear differential pinion seal leak and would need to be repaired. This was clearly not something that had just developed in that moment and Shaun right there and knew it was on the top of my concern list and would notify his boss. We proceeded with a test drive, and I reiterated my concerns. However, when it came time to discuss the deal, the tone switched and the issue was reframed as a "seep," and I was told it would not be repaired because it did not trigger a warning light. To me a seep and a leak not much different. My offer was dismissed without being taken to management. When I asked if they could at least verify fluid levels or inspect for metal shavings so I could feel comfortable driving the vehicle home, I was told, "If it's leaking, it means there is fluid in there." That statement alone was enough to raise serious concerns about the standard of the dealership. There was also a noticeable shift in tone throughout the visit. At one point it was mentioned that the dealership did not need to sell the vehicle and could simply send it to auction, despite the fact that I had already traveled a significant distance based on prior assurances. I was also told that this type of issue is common for the model year, which did little to justify leaving it unaddressed. Troy, the used car sales manager, came out to speak with me. He was professional, listened carefully, and appeared to understand the situation from a customer's perspective. He made an effort to recover the absolute fumble of a sale Shuan lost, but by that point the combination of time lost, travel, and the handling of a clear mechanical issue had already undermined any confidence in moving forward. The vehicle sold itself. What ultimately ended the deal was not the existence of a problem confirmed by both parties, but the unwillingness to address it and the dismissive approach taken when it was brought to light. For a dealership representing a premium brand, I expected a higher level of accountability, transparency, and pride in the brand they wear on their chest. Based on this experience, I would advise others to approach with caution, particularly when considering a used vehicle and relying on the dealership's assessment of its condition. Troy followed up once. But once they washed their hands from the interested car, my experience and concern vanished with that sale as well. I'll leave with this, would you want your loved one to buy a car from a place that dismisses a mechanical "seep" and tells them its common and not a concern since there is no light on the dash? read more

BMW owner here. Tried to order BMW OEM Cargo mat from their parts department and they decided to cancel my order without any notice when I was specifically waiting for them. I ordered a rear cargo mat and the shipping was $34. They said that they did not charge me enough and just canceled it and did not bother to call me or ask me if I would like to re-order or pay the difference. This is not what a BMW dealership should represent or a BMW parts department should show as customer service. Even wrote the general manager did not even get a reply Skip this dealership and go anywhere else they don't do the BMW name justice. read more

Classic BMW - Car Dealers Near Me - Willoughby Hills, Ohio

Classic Mini/BMW was very accommodating and low key (no high pressure). Jen/sales and Joe/finance provided paperwork in one location which was less stressful and a more personal experience. A slow internet connection to provide needed technology hookup was the only snag, but was not the fault of the dealership. it was our first purchase with Classic, recommend. read more

Great experience! My salesman was Brian & he was extremely helpful and knowledgeable! We did not intend to buy a new car when we walked into the dealership but instead walked out with the car if my dreams! read more

Classic BMW - 2025 John Cooper Works 2 door Mini Cooper! - Car Dealers Near Me - Willoughby Hills, Ohio

Brought my car for a service, asked for 4 new tires, mentioned I will powder coat my rims and the guy said THEY could do it THERE. They actually ended up shipping my wheels to a third party god knows where and I was without my car for 23 days. They were just a middle man here taking a cut from the work done. Shameless! I also said when I dropped of my car that my parking assistance is not working, and SPECIFICALLY asked for a quote to change my front sensors BECAUSE I HAD ALREADY KNOWN that's what I needed to change. They ended up charging me $420 for opening my bumper and additional $210 to diagnose the problem AFTER I ONLY ASKED FOR A QOUTE TO CHANGE MY FRONT SENSORS! I am livid. I called and texted numerous times while they had my car and had to beg to have anyone answer my calls/text and let me know what the hell is taking so long. ZERO communication! This place is the sole reason I will never buy a BMW again. read more

When I was 8 years old, I met my very first baseball coach on the first day of practice. And he pulled up to practice early, and had a bunch of gear in his car. My dad told me to go help him with the gear, so I went over and the coach told me to get the balls in the front seat. When I opened the front door and looked inside and I thought I had stepped into a spaceship. He was driving a BMW E30 and on that day, I fell in love with BMWs. I never thought I would be able to own one but James Fleming at Classic BMW made it happen for me in 2020. He walked me through all of the scenarios: Buying vs Leasing, Sedan vs SUV, etc., and helped me and my family make a great choice. Then, he carefully searched for the car that I wanted, and when he found one a few states over, he negotiated vigorously to make the trade so that I could get my dream car. I drove that car daily for three years. It was a dream come true. In early 2023, I realized that it was time for my lease to come up. I wanted to stay in a BMW, but with interest rates rising, I knew it would be difficult to make it happen financially. I once again reached out to my main man, James Fleming. I told him about my situation and he said he would see what he could do. A few months later, he called me with an incredible deal. Just yesterday, I drove out of Classic BMW for the second time in my second BMW. This car is even better than the first, and James Fleming is the man that made it happen for me...again! I would very highly recommend Classic BMW to anyone looking to purchase their dream ride. James Fleming was knowledgeable, kind, and classy. He wasn't pushy at all, and he nearly made my buying experience as wonderful as my driving experience...which is hard to match in a brand new BMW! read more

My first experience with Classic BMW was an awesome one. James Fleming, my salesman, provided excellent customer service. Just as I was preparing to leave, he reached out to me and began the process. I test drove a X3 - SUV, he answered all of my questions and he stayed with me through the entire process. Thanks James Fleming and Pete, business manager for your awesome customer service. Looking forward to driving and enjoying my new vehicle. read more

A stellar service department, which is sadly not matched by the sales dept. After being told several times I hadn't adequately highlighted what I needed in a trade, when I did, I received no response. read more

My initial sales rep was great but the managers gets an F. Shaun was smooth in his presentation, and I would have brought the Jeep that was on sale. But I had my mechanic check it out 1st. (always have a mechanic checking out before signing). The ball joints were completely rusted and they refused to change them. Those managers knew it before I looked at it and wanted to give me $200 off, it would have cost me almost $900 to repair. Shame on Classic BMW who are willing to risk your life for a dollar. Shame, Shame, Shame. Mary W. read more

Zach Hill is a great person to go through the "buying a car process". Classic and Mike Snyder are always no nonsense,

Brought my '24 M2 in for break-in service with 900miles and my steering wheel being slightly off center (there have been reported issues in some forums of the same problem) Service advisor said he could perform an alignment (for a charge). He said that since I drove the car, it's not covered. I said it has 900 miles and I had to drive the car to discover it. Completely disappointed. If you can avoid this dealership, I'd advise you to use Westlake BMW. Looked over BMWs own NEW CAR WARRANTY COVERAGE. Page 5 states clearly, "wheel alignment" is covered for 2000 miles. The SA wouldn't acknowledge the document. When pressed, the SA said, "I don't see the steering wheel not being straight...AS A DEFECT." I knew at this point all was lost. Filed a complaint with BMW Customer Relations. Two case managers reached out to me and said they've advised the Service Manager to get in contact. This has not happened. I am not looking for good will, a favor, a solid, nothing other than them honoring their responsibility in my ownership of my brand new BMW. What is stated in their own warranty coverage guide. 2024 BMW NEW VEHICLE LIMITED WARRANTY Page 5 Other Items "Wheel alignment, balancing and wiper blade inserts are cov- ered up to the first 2,000 miles on the vehicle." As stated above... go to Westlake BMW. You won't have to fight for them to honor their warranty obligation. read more

My 2021 Mini Cooper Countryman was totaled in a car accident. I went to the Classic Mini website and found a car I had was interested in buying. I scheduled a test drive for the car. I received 2 calls regarding the interested car. Classic Mini held the car for me for 4 days. After 4 days, the car was waiting for me to test drive. After some added stripes on the car, I left a satisfied customer. All of the employees at Classic Mini were helpful and friendly. This is an awesome dealership to buy a car. Troy S., my salesman was so accommodating. This is the second mini Cooper I have bought from him. read more

I bought a 2022 Mini Cooper S . I really love my car . My Advisor Zach Hill was very knowledgeable. He took time to explain everything Very nice. Thelma P read more

Wow, the service here is off the hook. Let me expound, it's quite strange to have people open a door for me, everyone says hello, and pays extreme detail to my concerns. Yeah I think this dealership really gets it. Even my sales process was completely consistent. I came in several months before my purchase. Extremely informative, honest, personal, and no pressure. I returned several months later after I almost purchased another German vehicle but settled on 2 BMWs but could not decide. I slept on it for a night and made my purchase. Colin and Troi were amazing at helping me make my decision. No cheesy sales tactics, just honesty and confidence in their product. And wow this thing is crazy fun to drive. read more

Classic BMW - No bacon. - Car Dealers Near Me - Willoughby Hills, Ohio

Beware. I bought a CPO X3 from them. Even though they typically provide CarFax (as you can see on the website), they provided me a clean Equifax Auto Check but not the CarFax that showed an accident with airbags deployed. The car is fine but the resale value is garbage. This is strictly a review based on a clearly duplicitous sales staff. Go someplace else. read more

Very professional. Worked with us on short notice. Set up the purchase online. They had the car ready when we arrived

Car was listed at 22k (Buick cascada) but when I got there it was suddenly $28k my tax rate is .0725 which is approximately $1525 so how is it 6k more well we can sorta show you but you can't take it with you well that sounds legit! I grew up in mentor and have never bought a car from classic there is always some hidden something and the car becomes outrageously over priced and here they go again! So if your into wasting your time or overpaying this IS your place and for the record I had NO trade and didn't need financing so they couldn't use those as a reason read more

Fantastic experience from a very professional, knowledgeable and respectful organization. Nick McClone and Shaun Dubecky were phenomenal throughout the purchase process. It was the most stress-free auto purchase i have ever made. Their patience was very much appreciated as they spent much time going over the very comprehensive technological capabilities of the vehicle. Classic BMW is fortunate to have such great employees. Finally, the 2025 BMW X5 M6.0i delivers the ultimate driving experience. It is a must have! Visit Nick and Shaun. read more

The service department is incredibly disappointing. They've had my car for almost a month. For the past two weeks, they've told me it would be done the next day. Today, they said another week. When I've asked to deal with another service rep they won't transfer me to someone with more realistic answers. I get the same guy with the same message. Day after day. I've reached out to the GM and I'm getting nothing. I'm so disappointed. I just want my car made whole and returned to me. read more

The best in the business. Work with Ian, he's a class act. This dealership is the only place I take my car to get worked on. read more

James Fleming and Grant were great with finding me a car today. I so excited to be driving a bmw

Great dealer - especially Shaun Dubecky our salesman. Very knowledgeable, very easy to work with, and did a fantastic job of delivering the car last week. Could not have been a better experience. And the car is wonderful. read more

I bought a used X5 diesel three years ago and have spent around $5k at Classic to keep it running. Last month I was driving through Tennessee and pulled into an old gas station to refuel. When I went to insert the diesel nozzle it wouldn't go in. There was a metal plate blocking access and I didn't recall ever seeing it before. Limping home by using funnels I booked a service appointment. I had no way to refuel. A week later I showed for my appointment and the service advisor met me in the service lane, where I showed him the metal plate. Neither of us realized that printed on the fuel door were the words "Restrictor plate installed." They gave me a loaner and the next day the advisor told me both he and the tech were baffled and recommended replacing the fill tube, draining the fuel tank and replacing the gas cap for $850. I declined. I went home and in 10 minutes of Googling I found a 2009 press release from BMW stating that from 2009 forward all diesels would be equipped with a metal restrictor plate that would prevent a gas hose nozzle from inadvertently being inserted into a diesel tank. Evidently, in Europe all gasoline nozzles are 21 mm and diesels are 24mm. This is not the law in the US and I had managed to find two gas stations in a row that had non-standard 21mm nozzles. No refueling was possible. Okay, that's a pretty obscure fact. Diesel motors are rare and mistakes can be made. What I can't accept is that they didn't even try. The advisor didn't know and the tech didn't know. How about the shop foreman, service manager or BMW Tech Support all not knowing? The answer is obvious- it was easier to charge me $850 than to spend 10 Googling. A unconscionable lack of effort. read more

Stay away from their service department. They quoted me $300 to replace the rear windshield wiper pump on my car. I bought the part on amazon for $10 and installed it in 2 minutes. Not hard. No reason this dealership should be charging two hours of labor for something that takes 2 minutes and requires zero tools to do. That is robbery and dishonest. Wonder what they actually would have done for two hours while they had my car pretending to work on it... Beware. read more

I had a minor issue with my car and they were able to take me in immediately and take care of the situation quickly. They also once came to my home for my issue with the electronics and were very friendly. Easy 5/5! read more

I'm a repeat customer at Classic BMW/MINI. Zach Hill is an amazing salesman; he made the experience easy (not common when buying cars these days). I keep going back because of their staff. Also want to make a shout out for how great the Mini Maintenance team is, especially Michael! read more

If I could give zero stars I would. This dealership is full of false information communication and will do anything to make a dollar off a customer. I went in to get pricing a new vehicle and told me it would be $10k down and still over $700/month for 3 years for a new 3 series and did not take me seriously given my age until I showed them proof of income and then the conversation changed and I still got up an left anyway due to the rudeness of the salesman and the finance manager. I even asked about their year-end deals on their website and he said they don't have any deals and was purposely searching BMW USA rather than his own dealership site and tried to hide it. I called him out and showed him his own dealer website and he said they cannot honor that deal due to "low inventory". I asked why are you advertising this then on YOUR website and he just looked at me and said we shouldn't be. Thus, I walked out and went to BMW of Cleveland and got a great deal on even building my own 3 series with incentives since I already owned a BMW, had just graduated with MBA and got a credit, and got dealer credits for walking in the door with more than half the down payment Classic told me and the payment was $400 less per month than Classic quoted me. Not only that, I then scheduled a yearly oil change at classic since it was closer to my home than Cleveland BMW and they told me I needed 2 new tires, an alignment, and rotation and the car was only 9 months old and he had an attitude about it. I just laughed and said no way. I have owned 5 new vehicles and never once needed new tires for any of those vehicles during the time I had them in leases. They were not easy to work with at all!!! I was on the phone for 25 mins going from department to department to see if my car was ready after 5 hours for just an oil change and told me my service rep was unavailable and he would "call me back". I showed up anyway and was greeted with "We tried to call you and told you needed new tires but clearly we cannot do that today now since you didn't answer" and proved to them they did not even though they had my phone number. Then he said "well I'm not a fly on the wall on how you drive" Would NEVER recommend this dealership for anything. Waste of real estate to do shady business in the Cleveland area. BMW of Cleveland is SOOOO much better at both customer service and pricing. read more

They took such great care of us. But now, a little part on the door, the latch handle, to be replaced, has me running scared. The labor memory lives on. I hate confrontation. Do I just go elsewhere or do I ask upfront so that it can be discussed? read more

Classic BMW - Car Dealers Near Me - Willoughby Hills, Ohio

Jamie Shields was hands down the best!! Walked in never have driven a Mini Cooper before, and left with my new favorite car. I usually hate going into dealerships but everyone there was so laid back and positive. Never once felt pressured to buy or felt uncomfortable. I'll probably be a Mini Cooper fan for life thanks to the guys at this location! read more

I just purchased my 3rd car at classic and do all of my servicing there. Truly top notch, end-to-end. I've used Solon BMW in the past, and Classic is on an entirely different level. Skip Solon and head north - you will be glad you did. read more

Just purchased a used car from Classic! Kayla Longo made the whole process seamless. The car was prepped and detailed and in perfect condition and gone over again prior to my arrival and pickup. So next time your in the market for a new or used car, ask for Kayla.. read more

Jamie Shields was a great sales person. He was quite knowledgeable about the vehicle. He was extremely personable and easy to communicate with. Grant Salerno was great about getting us in and out of his office in just a matter of a few minutes. He wasn't pushy at all. I would have to say that purchasing this vehicle was pretty painless and quite quick read more

I cannot say enough about how consistently well I am treated by the service department. Regardless if I am there for scheduled maintenance or an unscheduled repair Zach, Carlos and the others always make me feel like I am a priority. A fair deal on the purchase of a car might be the reason you choose one dealership or another but a great service representatives/department will keep you coming back to the dealership Ian Westcott read more

John P was great! He was so helpful and everything went incredibly smoothly. We got a great deal on a great car. The entire process was informative, low pressure and quick. We shopped around quite a bit and it was definitely the best experience from all the different places we looked into purchasing from. Highly recommend. Ask for John P! read more

Go to BMW Cleveland, the mechanics and service mechanics at this place diagnose things incorrectly and on top of that overcharge customers. The service agents are awful, they told my wife we needed new brakepads 2 weeks after they were replaced by them!!! Worst BmW dealership will never come again read more

I worked with Tom Prokop in the internet sales department @ Classic BMW and he was outstanding. I have helped my family purchase numerous vehicles of different makes - BMW, Audi, Lexus, Honda, Toyota - and this was the smoothest, most pleasurable transaction to date. I actually live in NJ and was only making a regular visit to Cleveland, but I liked Tom so much I chose to work with him over my local dealer and drive the car all the way back to Jersey! I saw that Classic had by far the best Yelp review score of any dealer I could find in my home or Cleveland area, so I submitted an inquiry on their website. The next day Tom sent me a clear, courteous email with the details on the car he had in stock, and attached the build sheet off the bat. DEALERS, THIS IS HOW YOU DO IT. It can feel like pulling teeth getting anything useful out of a typical salesperson - they are always trying to get you to give them a call and come in without even answering your initial questions. I wrote Tom back explaining that I was out of town and wouldn't be able to come in until the following weekend. He was very understanding and never applied any pressure. Fast forward a week, and my wife and I met with Tom to go for a test drive. He had the cars I was interested in - an 2020 X2 and 2019 X3 - pulled up and ready to go. He answered all my questions on the test drive and highlighted some of the differences in equipment levels between the model years that are easy to miss (I was also considering a similar 2019 X2 in NJ). He's easily the most knowledgable salesperson I've worked with (I believe he's also a "BMW Genius"), was extremely relaxed about everything and mostly just let my wife and me enjoy the cars. When it came down to numbers he and the sales manager Nick got me all the info I needed quickly and without fuss, and didn't press when we said we needed to step out to grab lunch and discuss. Over the next couple hours we completed the deal over email, and I returned same day to take delivery. The entire staff was great and other than a brief wait for the finance associate to finish another transaction and sort out my out-of-state lease, I was out of there with a brand new car in record time. A+ recommended - Ask for Tom! Too bad I can't buy all my cars in Cleveland. read more

Classic BMW - 2020 BMW X2, Mediterranean Blue Metallic w/Premium Package. Thanks Tom! - Car Dealers Near Me - Willoughby Hills, Ohio

I lost my xi in an accident so arrived at Classic expecting to wait weeks for a new car. Nope, a beautiful new X3 can just come onto the lot. It was mine an hour later. So happy with my new car. Nick runs a great dealership with great people working with him. read more

My experience purchasing my 3rd BMW from Classic BMW,Willoughby was excellent. I worked with Nicholas McGlone through the entire purchase. Nick and his team made the car purchase easy and stress free. I would highly recommend working with Classic BMW, Willoughby to purchase your next vehicle. read more