Everyone at Spitzer Buick Parma is so kind and accommodating! A special shout-out to Rubin, who…read morealways goes above and beyond. I truly appreciate the care and attention he gives--it makes all the difference. Thank you for always making me feel valued!

This was one of the most frustrating car buying experiences I've had…read more I was actively working a deal on a Chevy Equinox EV from out of state and made it very clear I was serious -- we discussed out-the-door pricing, confirmed details like the charger and paperwork, and I was literally preparing to drive 7 hours early the next morning with my dad to complete the purchase. At no point was I told there was another buyer actively purchasing the vehicle. Instead, I was led to believe the car was available and that we were moving forward. Then, right after confirming final details, I was suddenly told the vehicle was "in the process of selling." I completely understand first-come, first-served -- that's not the issue. The issue is the lack of transparency. If another buyer was ahead of me, that should have been clearly communicated so I could have made an informed decision (like putting down a deposit immediately). This isn't the first time I've had this happen during my search, but this was by far the most poorly handled. If you're an out-of-state buyer, be very cautious. Don't make plans or assume anything is yours unless you have it locked down in writing. Very disappointing experience.

I had a great experience with Mazda. Everyone was very nice and helpful. Nick was amazing to work…read morewith, he made the process easy and smooth.

I'm writing this after multiple negative experiences that have led me to find a new Mazda…read moredealership. My issues began when a technician forgot to reinstall the under-car shield after an oil change, forcing me to return and miss an appointment I had right after my oil change. The service manager, Alex, offered a free oil change for the trouble after I asked to speak with him, but when I returned for my next visit, they did not honor it. During that same visit, my car was with them for over 5 hours just for them to tell me a thermostat I needed for a check engine light was backordered for months, which didn't fix the problem and left me wondering what took them 5 hours. To make matters worse, I sat in the waiting area for an hour watching what I thought was my car parked outside before anyone told me it was ready, further adding to my frustration once I realized it was my car. After being told for almost three months the part was still unavailable, I called another local Mazda dealer who had the part in stock and fixed it the next day under warranty. Between the poor communication and the lack of follow-through, I cannot recommend this service department. While my primary issues are with Service, my experience with Sales (specifically Nick) was equally disappointing. After expressing interest in a vehicle, I received no follow-up, further cementing my decision to move on from this location. I do want to highlight that Jaz and Corey have consistently been professional, friendly, and efficient. They are clearly assets to the team, and I appreciated their help despite the systemic issues within the department.

I had been car shopping for around a month or so and had made it a point to purchase my first…read moreelectric vehicle. I also realized that based upon early research, that I needed to open my search not just in my home state of Virginia, but nationwide. I looked locally, then nationally. And then I was extremely close to purchasing a Tesla out of state on no less than three different occasions. Exorbitant documentation fees and adds at those dealerships were absolute deal-killers. And they made the car buying process frustrating. Add to the fact that, some of the Tesla "bargains" I saw were nothing more than mishandled cars purchased through auctions without proper documentation. Cue the red flags. I then opened my eyes to other electric cars, and the Hyundai Ioniq 5 came on my radar. Used, low mileage lease returns with massive depreciation ended up being a recurring theme. I almost bought one in Minnesota and was willing to drive it back to the East Coast. Their dealership did not return my texts asking for a simple, out-the-door buyer's order. They lost a sale. Then I found a beautiful, white, 2024 Hyundai Ioniq 5 Limited AWD in a place called Mentor, Ohio. I had heard of it, but couldn't pinpoint where it was. After mapping it, I saw that it was just a short drive from Cleveland along beautiful Lake Erie. I had road-tripped through there in 2009 and I remember it being a nice area. While still shopping, I floated an inquiry on the 2024 Ioniq 5 to the Classic Hyundai website. Within seconds, I received an email and a text from Jason. We had a nice chat over the phone. He is THE expert on Hyundais on the internet sales team. I told him I was interested, asked for a buyer's order with out-the-door numbers, and got it in no time. Within a couple of days, we agreed on price. Jason was extremely responsive and treated me with kindness. Zero pressure to buy at any time and this became a recurring theme throughout. The inquiries to the negotiation to the final price was all done via text or email. It was that simple. After agreeing to numbers, I was happy because my month-long struggle with trying to find THE car was approaching the end. Jason then handed me over to Katie who is AMAZING. Zero pressure and everything was handled in a professional and relaxed fashion. Usually car-buying is stressful. Not this time. Katie handled everything she needed to on her and and we coordinated when I would take the short flight up to Cleveland to pick up the car and drive it home. Two weeks ago, I arrived at the dealership just after 10:30AM. Katie greeted me and we finished up just about all of the paperwork at her desk. She showed me the car and it was fresh and clean. It was beautiful inside with hardly any wear for a used leaser with two prior owners. Katie showed me the bells and whistles that came with the car. We went in and completed everything.. And then finally, she passed me off to Eric who is the finance manager. Again, no pressure at all from Eric. We went through the formalities, and he presented me the final buyer's order and other necessary paperwork for me to keep on file, I gave him the check and the rest was history. I was out the door just after 12:30 for the nine-hour drive home. But to be honest, much of the two hours was used getting to know Katie and Eric as they are good people who took care of me. We hear it all the time and maybe it's in your hometown. You see the same name plastered upon dealerships yet they claim to be "family owned". With Classic Hyundai, they treat you like family. It is a small, family-owned atmosphere and you're treated like someone coming over to their house for dinner for the very first time. I wanted to chronicle my journey with Classic. I will buy future cars from them and I'm encouraging others in my family to buy their cars from them as well. To Jason, Katie, and Eric...thank you so much for treating me with respect and for respecting my time and making my purchase easy. If you're within a short flight and a day or two's drive home, go with Classic. You'll be happy you did.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

Gabe and Mike went out of their way to help me!!! I had…read morespecial issues with financing and they went out of their way to make sure I was taken care of. They had everything set so I just walked in signed and was on my way. Our family has used Classic Chevrolet for as long as I can remember and have never been let down! Great job as always.

be careful using their service department. I had my teenage son drop off my car for an oil change…read morewhile I was working. Before they even looked at the car, they deceived my son into approving additional work that was not needed. $80

They were able to give me the best out the door price on my 2020 Toyota Corolla purchase when I…read morebought it brand new in 2020. I took a paper copy of a quote I got that was higher from another dealership and they beat the price. 6 years later, no major problems with the car.

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

Just a note about our Classic MINI experience on Saturday…read more Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier!

I will not be getting my BMW serviced at this location again…read more My mother and I had been customers here for years, and since her passing, I've continued bringing the cars here for service. Unfortunately, my recent experience was horrible and left me feeling scammed. I was initially quoted $1,100 for new fuel pumps after having an issue pumping gas. I approved the repair, but after waiting two weeks, I received the car back with the same issue. I was not given a follow-up appointment or a plan to resolve it. When I brought the car back myself, I was told the original service was incomplete and the vehicle should not have been returned to me. I was then quoted for another part. After explaining the situation to the service manager, Dave, he agreed to waive the labor and discount the part because of the inconvenience. However, I later discovered that the dealership was charging over $60 more for the exact same part than other nearby BMW locations in Solon and Westlake. When I tried to speak with Dave again, I was told he was at lunch. I said I would wait, but instead of speaking with me, he sent a message through my service representative saying he would not make any further adjustments. I ultimately had to speak with the general manager, Mike, who adjusted the price to match the neighboring BMW locations. Notably, Mike had the decency of addressing me as a customer instead of sending a representative during his lunch break like service manager, Dave. Even after that, the 10% discount I had been promised was not honored, and I was charged the full price for the replacement part. To make matters worse, my front plate was removed while the vehicle was being apparently being washed, and a discontinued BMW emblem from the plate was missing when I received the car back. I was told they could provide a replacement, but it would not be the same emblem. I would assume someone stole it given that no one could provide me a conclusive answer as to what happened (pictures attached). After years of being a customer, this experience left me feeling extremely disappointed and taken advantage of. I will not be returning to this location for service or sales and would recommend anyone else looking elsewhere. The service department is not worth the hassle.

Great service. He is always nice and professional. Very thorough and informative. He does all our…read morecars.

I came in for first time today. Fred was very nice, thorough and gave good recommendations. I…read morewill keep coming back here!!!

Very Satisfied! I was shown around and treated with…read morerespect. All the questions I had were answered upfront. Truly a great dealership and family that offers a sense of care and belonging to the buyer. Angel H.

I give Arko Auto Sales 5 BIG STARS!! They provided such a…read morebeautiful car and I just love it! They were so patient with me as I was going thru a stressful time. Will alway's have them as my car dealer, if needed. All named Jerry, you can't miss! Thank you to the Arko Family! Susan M.