Mike Wasko, at Classic in Mentor was my salesperson. He was laid back yet knowledgeable. Mike didn't use any high pressure sales tactics, nor did he attempt to push dealer installed services. I could not ask for a better experience! Thank you again. read more

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've purchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call read more

This place is a scam. they will screw you over and lie to your face. I had a written contract with them to purchase a vehicle. put money down and had financing already approved. I was scheduled to pick the vehicle up and 4 days before they had the nerve to call and tell me the car has an issue and they can't sell it. funny thing is the previous owner of the car swears there is no issues with the car and I was willing to buy it with zero warranty. An inside source told me they sold it to another person for more money and didn't even give me a chance to match it. go some place else! read more

TCPA rules mean nothing to these people. I have asked on numerous occasions to stop texting me with commercial messages. Every time they take me out of their system, I go right back in whenever I come in for servicing. I give up. Their servicing department has seen the last of me. My last 3 cars were Hyundais, the next will be too, but i won't buy from Classic. I used to have this problem with Rick Case Hyundai. They couldn't care less. I had to track the late Mr. Case down to his mansion in Palm Beach, he had to personally take care of this issue for the calls and texts stopped, so I know it can be done. Who actually owns Classic? Perhaps I need to give them the Rick Case treatment to get them to leave me alone. read more

My Tucson had a solid Malfunction symbol that showed up last week. Talked with the Service Department who thought it could be something serious. Had it towed and Mark Wisnieski was excellent at helping me resolve the issue. Thank you Mark for all your help. read more

Working with Cody Winter was one of the best car purchasing experiences that I have ever had in my five decades of driving automobiles. He is a very attentive and professional young man and is a great asset to the Classic Hyundai brand. read more

John Rancourt assisted us in finding the perfect car, walked us through all the options, assisted us ordering our dream car and was patient with us while we called and checked in while we waited for it to arrive. Super simple buying process, very friendly service and there was no pressure or stress. I read more

Classic Hyundai - Car Dealers Near Me - Mentor, Ohio

Mine Lentine is the best sales rep you can imagine. No hard sell, he listens to what you want and makes it happen. I highly recommend Classic. read more

Michelle Katic made the often dreaded car buying experience a pleasure. She was patient, listened, and found just the right vehicle for me. Eric Lynch, the finance manager, made the financial portion quick and easy. Hyundai offers such a wide variety of models and feature I would definitely recommend Classic Hyundai to any car buyer. read more

We worked with Trevor Spence at Classic Hyundai. Our purchase was very easy & no pressure. They had to locate a vehicle that had all the options that I wanted. Which turned out to be faster than we had thought. They had a vehicle for us the next business day. Trevor was so good to work with and very patient explaining to me how to work my car. Trevor was one of the nicest and knowledgeable sales people we have worked with. The managers Kyle & Scott were also great to work with. The finance manager Eric made the purchase fast efficient & fun. We have purchased cars from Classic for over 20 years and we will continue to do so. They have a great sales team there and we will continue to recommend them to our family & friends. read more

They were super helpful and made buying a car easy. Cody was easy to work with throughout the whole process.

This is by far the best Hyundai my wife and I have ever been to when it comes to customer service. If your ever in need of a car this is the place to attend. Our sales person John went above and beyond for my family not once but twice. I would highly recommend him as your sales person. I can't forget about nick the finance manager, amazing as well and just might slip you a peace of chocolate for all you chocolate lover's out there. Overall you want go wrong with this business or two men at this business, thanks John and Nick my brownie points went sky high with my wife lol. read more

Classic Hyundai - Two 2021 Hyundai Elantra - Car Dealers Near Me - Mentor, Ohio

This is my first time driving a Hyundai and have been pleasantly surprised. It drives well and has the safety features of other higher end cars. My only issues are minor inconveniences like no garage door button, which I didn't realize until I got home, but the the car looks good and drives well. The salesman, sales manager and general manager where terrific to deal with during a very difficult new car market. I did finance the car and found the relatively new finance person to be weak in product knowledge and skill level which should improve over time. read more

Bought a Hyundai here which was stolen because they are easy to steal. There are class action lawsuits happening now about this. Car was recovered but damaged, and I called this dealership to schedule service. I was put on hold for half an hour. Called back. Put on hold another 20 minutes. Guess I have to find another shop to fix it. I also asked to purchase a second key... four times. Every time I called the guy after weeks had gone by he said he was going to order it. That was a year ago. He never ordered it. These people don't seem to know what they're doing. read more

3 HOUR WAIT for a simple oil change and filter change. On top of that, They told me they couldn't do my wheel rotation bc the mechanic had trouble with the car ahead of me? They said it'd be another 2-3 hours, wtf were they doing for the past 3 hrs that was so special is unknown. Just Expect them to add 2 hours to your basic appointment without notice. And than blame the car ahead of you when they have more than enough mechanics walking around. Unprofessional, will never be returning. I'd rather drive an hr to another location I am that annoyed. Why does my fathers old ass car take 1 hour to do 4 new brakes at another location and my simple appointment for a newer car takes 3 hours for an EASIER task is beyond me! read more

Awesome service and staff as always! Michelle walked us through a new Santa Fe to make sure it had all of the features for what we wanted/needed for our soon to be family of three! Nic V made sure we set up a payment we could afford and got us the best deal we were comfortable with! In and out in an hour, what else could you ask for in a dealership! Thank you for the new car, Classic! read more

Reliable, informative, courteous, helpful, Entire team great...would highly recommend the Classic group. My salesman Michael Lentine kept me informed along the way and able to make the purchase easy! Available to answer questions and kept me informed on the delivery date of my new vehicle. Would highly recommend. read more

Had a great experience at Classic Hyundai! Cody went above and beyond to help us and answered any questions we had. He even checked in after I got the car to see how things were going and if I had any questions! Nick the finance manager was very thorough and helpful and kept that whole process light and funny which is nice when talking finance can be a lot of info! I will come here for my future cars and I highly recommend them! read more

Just purchased a new GV70 from Genesis of Mentor and extremely happy . CJ was my salesman and was very thorough and not pushy. Explained all the car details very clearly. read more

Just leased my second GV70 from Classic Genesis of Mentor -- this time, the electrified version. I have worked with CJ on both transactions. He is extremely knowledgeable and works hard to ensure you leave the experience fully satisfied. I can't say enough about his commitment to quality and customer satisfaction. He makes a typically challenging negotiation a pleasant experience. read more

Excellent salesman, great friendly staff. Pleased with the finance guy as well. Transaction was extremely efficient, and quick. Would have been a five star rating, but I wasn't exactly pleased with the detailing job they did to prep the truck. I expected alot more from a Classic dealer. Highly recommend Chris Johnson as a salesperson. read more

Another fantastic experience at Classic Hyundai. This is my 5th Classic purchase and my 4th Classic Hyundai purchase. I made a call to the dealership and the General manager Norvell answered the phone I told him what I was looking for he had 2 on the lot that fit the bill, I told him I wanted the silver one, I missed my silver sonata and it's much cooler in the summer then the black on black. I told him I'd stop by and take a look, mind you this is at 315pm they close at 4pm. He had the car pulled out front for me, when I pulled up Michelle Katic met me at the door l, key in hand and remembered my daughters name and struck up a conversation with her, I looked the new Santa Fe over and said I'll take it, had papers done, porter had it shining, we took the belongings out of my old Santa Fe and put them in the new one, flew through financing with Zac Taylor fist bumped the team and we were on our way to a family BBQ. So quick and efficient. They really treat you like family here. Their is a reason people keep coming back. Thank you Michelle, Zac and Norvell, I'll see you in a few years for our next purchase. read more

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Very nice and easy experience with Chris Johnson. Love my new Ionic 5!

Have been leasing cars from Classic Hyundai for 20 years and always a positive experience. Entire staff (Receptionist, Sales, Finance, Service) is knowledgeable, personable and efficient. No high pressure tactics...put customer first. Highly recommend. read more

Working with Michelle was a pleasure, but mostly, she took the time to make sure my wife picked the right car for her. We bought a Hyundai Santa Fe and my wife loves it. Michelle spent a long time with my wife going over all the features and tech stuff on the car to ensure she felt comfortable before driving it off the lot. Also, Nick and Nick (Finance guys) were very thorough and were not your typical slick talking up charge guys. We drove 2 hours to buy this car, because it was priced right. We will now go back because of how we were treated. read more

Classic Hyundai - The car we bought - 2020 Hyundai Santa Fe - Car Dealers Near Me - Mentor, Ohio

They were good honest salesman. David took care of us from start to finish and didn't pull the usual car salesman crap. I would use him again in my next car purchase without a doubt! read more

Classic provided me with excellent customer service, a loaner car while mine was in repair and several options for purchasing something new. 5 stars for a Norville and John at Classic Hyundai! read more

One week ago, I drove over an hour to see a car that was featured on an online ad. When we got to Classic Hyundai, we were told the car was sold a day or two earlier. That was the second time in a couple of months that happened. OK, so I will concede that after the first time I should have wised up and called first. My bad. I'll give them that. The problem is, it is now over one week (and counting!) after we first complained that we wasted our time driving up there and the ad for the same car is still up on the internet site! Whether it's intentional bait-and-switch or simply lazy marketing, I would advise any prospective customers to first call to confirm availability of any vehicle you are considering at this dealership. read more

I have purchased many vehicles at Classic Hyundai in Mentor. For years I would always buy vehicles off of Kyle, but since he's moved up the ladder I have been dealing with Jamie for the last two vehicles and I've been quite pleased. Another thing that I have been happy with is the service department. Ian, Mark and Sydney always treat me like a priority. Keep up the good work everyone! read more

The best dealership around. Worth the short drive to Mentor. I highly recommend them to everyone who wants to experience a great sales team and knowledgeable staff. Scott Yee and John Rancourt will take great care of you. Thanks again for taking great care of me. Ian. read more

Andrew Chesler was awesome! Very laid back guy, made for a super comfortable buying experience. The entire process was smooth, easy, and informative. Love my new car, and definitely recommend buying with him. read more

Went with the plan to just look and test drive a few vehicles on my list, but, once I drove the new 2022 Tucson, I knew I had to have it! John Rancourt made the whole "car buying" experience fun and easy. Very personable staff and before long I was driving my new car off the lot. Thank you Classic and John! read more

Had a great experience at Classic Hyundai. I leased with Toyota for nine years but was not happy with what they were willing to offer me on my next lease. I went to Subaru, Nissan, and Ford before going to Hyundai. Classic Hyundai offered a great quote on a lease and went in for a test drive. I worked with Max and I was able to get the car I wanted for the price I wanted. He was honest and professional and great to work with. Max went above and beyond to make sure everything was perfect. I highly recommend Max and Classic Hyundai. read more

I just picked up my second lease from here, and it reminded me why I will always stick with Classic Hyundai. The customer service can not be compared! James is the best and makes the whole process enjoyable and exciting! read more

This is my third Hyundai and I again received excellent personalized treatment from Matt and Max. My paperwork was ready when I went to look for a new car, and there was a nice selection of cars with my "desired" requirements available. The whole process was great. I'll see them in three years. Angela J read more

The sales rep Dave was very nice but I was not please about them asking me to apply for financing when I told them I was already pre-approved. When I finally said yes, their rate was higher than my pre-approval!!! Also, make sure you check the paper work because my verbal agreement was not the same final written paperwork. I didn't check and got SCREWED!!!!! read more

The worst. Especially sales mgr Kyle. Sold me a car that almost killed me then refused to replace the other 3 dry rotted tires..service person would do Some if I came back up there KNOWING I had relocated. Could have just authorized it in system. But, they had my money. Sales person didn't even show me featues on car. Total A-holes. Will NEVER buy another Hyundai. It is all ok..Corporate has opened a case on incident AND them! read more

I had been shopping around many dealerships before I came into Classic Hyundai and it was the best experience by far than any of the other dealerships. Everyone was so accommodating, friendly, professional, and most of all, actually cared about what the customer wants. John in sales was especially helpful and made sure to address all the questions I had and took his time to thoroughly go over everything. I got the exact car I wanted and love it! After my horrible experiences at another Hyundai dealership, I'm happy to say I will definitely be returning to Classic Hyundai for all of my future car needs! read more

Just purchased my first Hyundai and everyone at Classic Hyundai was wonderful! Robert Ridley was my Sales Rep and he was very patient, helpful and extremely knowledgeable about the car. I highly recommend Classic Hyundai and Robert (Bobby). read more

My 19-year old son entered the military and needed a car. Though he was stationed in CA, the dealerships near the CA airbase were less than kind to a new Airman since he had little credit. Hoping that our neighborhood dealership in Ohio could help, I met Zac, Jamie and the management team of Mentor Classic Hyundai. These folks were stellar. The dealership team reviewed my son's credit / income and found not only a car, but a car that he will be proud of while driving it. Friendly, knowledgeable, and sincere - Three words that my dad valued when he owned a car dealership. Mentor Classic Hyundai follows these values. If anyone desires a car dealership that you can trust, choose this company. Jamie is an caring sales rep and Zac is a finance wizard. Thanks guys! Marcus Miller, Cpt. (retired), US Army. read more