Needed some follow up service on my new car under a warranty I had purchased. The service writers were very kind. They gave me a loaner car to use for two days. It was a beautiful blue SUV with white interior electric Optiq. I really enjoyed driving it. The service department did a fine job with my car. read more

Classic Cadillac - Auto Repair Near Me - Mentor, Ohio

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I can't recommend this dealership enough. The experience from start to finish was exceptional. After dealing with nightmare after nightmare at Crestmont, I just wanted a quality customer-service oriented dealership. I spoke with Peter and my salesman was Mark. Both of them were unbelievably thorough. My first visit was towards the end of the month and both of them didn't try to push me into a vehicle because "prices will change". I felt like I was shopping at a family business and I have found my go-to car dealer in Northeast Ohio. read more

I've taken several vehicles to them for service; they have never fixed the actual issue. Do all kinds of work saying that will fix the problem, but nope, still have the same problem. Then they make all kinds of excuses. Fool me once shame on you, fool me twice, shame on me. So, shame on me for me to keep taken vehicles there for service. Well, not anymore. And sorry to say, one vehicle I traded in because they couldn't fix, and told me the engine was going bad was sold to someone without any engine repairs. How do I know, I still have a Carfax account on the car. read more

We have leased Cadillacs for many years from classic and every aspect of the Process was seamless. Our salesman Anthony Trivisanno was excellent and went out of his way to make sure everything was perfect. read more

Absolutely one of the best dealership experiences I have ever had and I have had many. I'm a senior citizen. The whole team worked together. I felt welcome and appreciated. No presure at all. Trade in value was acceptable as they did not try and rip me off. 5 Stars, 2 thumbs up. read more

Classic Cadillac and Bob Rode are fabulous! I could not ask for a better experience in the whole process. I have dealt with Bob for many years and he always makes it a great happening. The dealership is totally honest, fair and positive. I have gone back three times now because of the price, service and Bob Rode. Thank you Classic keep it up!!! read more

Handle it very well. Did what they were supposed to do. Fixed the brakes cabin filters oil change full tank of gas cleaned the car showed me the inns and outs highly recommended read more

My wife has bought several Cadillacs......always at classic, and always from Anthony T. He is professional, thorough, and genuine. She will never buy a car from anyone but him. if you are looking for that type of service, Anthony T is your man. read more

Best car buying experience one could hope for. My salesman Mark was extremely helpful in every part of the process. He worked hard to get me the best deal. read more

Fantastic experience with Tim Bennett at Classic Cadillac in Mentor, OH. I highly recommend Tim. He pulled everything together flawlessly! Classic Cadillac provides high quality, excellent and exceptional service and attention to detail. Pete Drago and the rest of the professionals were awesome! I have bought several cars here and never feel the need to try another dealership. P.S. The service department is magnificent too! read more

Robert Rode thank you for making my drive from Avon Lake to Mentor worth it for the purchase of my 2022 Cadillac XT5 worth it. Your professionalism, efficiency and patience made this an easy decision for me. I look forward to purchasing my next vehicle Classic Cadillac of Mentor. read more

Took my car to trade in and was offered a fair trade in value. I test drove a used car that I was purchasing as is, with the option to purchase a warranty. During the end of my test drive I noticed a noise coming from the car , as well as the salesman Don. Don attempted to have a mechanic look at the car at the end of their shift. Came to an agreement with Don and the used car sales manager if i were to purchase the car that it would be inspected and fixed by Classic at a later date at no additional cost to me. The service department was very helpful as well.They sent someone to pick up and drop off my car for service, provided me with a loaner, completed the inspection, communicated through the whole process, and fixed the issue. Classic Cadillac provides great customer throughout. read more

Mimi, sold us two new Caddies already and a third one soon. Don't forget the free car washes, and the free Starbucks while you wait! Lol. Seriously she's great, the service department is awesome, the overall feel while you're there is so worth it read more

Classic Cadillac - Auto Repair Near Me - Mentor, Ohio

I am back again for another Cadillac at Classic. I am a faithful customer they provide exceptional service . They make buying a car from them so easy. You can't beat the service you receive that ehy I come back again and again. I wouldn't go any other place to buy my cars. I recommend everyone to buy there car from Classic read more

The best way to describe my experience with Don at Classic is the cliché used car salesman at that one lot in your town that everybody just avoids. I was looking at a 16 Cadillac that I would be driving 4+ hours to see and purchase. Don kept saying " we need to get you approved so we can hold the car, lots of other sales people are having showings" He always over emphasized these were true statements, and not "gimmicks or sales tactics" if you need to say its not, it likely is... So, I used their credit app, and was pre approved for the car.. Then Don informs me that he cant hold the car, because if I don't buy it "heads will roll from other sales people" Sweet not I had you run a credit app on a car you wont hold, let alone expect me to drive 4 hours to see a car that may not be there.. I'd assume me having them run my loan app, combined with me being ready to drive 8 hours round trip would show them I was a serous buyer, however it apparently was not. I never made the drive as I wasn't going to show up and have Don say the car sold, but when I did buy a different car on Tuesday, they informed me that Classic basically did a buck shot approach when running my credit and that impacted my score based on how many places they shot it to. This place may be a good dealer to buy from, I just wouldn't deal with Don. The car still shows on autotrader, and their webpage, so it must not have been to hot.. You could've had an easy sale, but instead your gimmics and unwillingness to hold a car for a day, lost you that. read more

Bought a new CT5 at Classic in Mentor this past month. Mark Bondurant was wonderful to work with. Everyone at the dealership was professional and knew their cars and their business. The sales process was low pressure and informative. Paperwork as mostly done before we got there. We arrived on the delivery day, signed a few papers, got an orientation to the car and were on the road quickly. Great experience read more

Even if your trade is nice and the value is in the parameters of NADA or KBB, they do not care. I tried to set this up online B - 4 driving in 45 miles to "set the tone." They hooked me with a dude name of Don. He came up with a trade in value that was basically an insult for the super low miles I have. I may call to talk to the owner about these dealer / GM tactics. But as they say in sales - you do not get a 2nd chance to make a first impression, Don. I will spread the word about Classic and it WILL go viral. read more

The service department is the best I have ever been to!!! Very friendly, accommodating and all around helpful! I would give them 10 stars if I could! Thank you for an A plus experience. read more

OUTSTANDING EXPERIENCE from Walking in the Door until driving away in my new Cadillac

Hey Don, you are the epitome of a used car salesman! My son was arranging to drive up and purchase a vehicle on the lot and they sold it out from under him. No mention of needing any deposit to hold it until the next day, not a care in the world about him coming up the next day to purchase. So glad we didn't make the 3.5 hour drive to give these guys any money. read more

I visited classic Cadillac a while back when Cadillac was doing a test drive offer. Test drive a car and get $100? Sure! The sales guy was understanding and understood we were not there to buy a new car but rather just there for the gift card. His boss said we still had to test drive a vehicle. So we did! The rest drive was nice and the salesperson made sure to point out all of the great features that make Cadillac vehicles desired by people looking for luxury vehicles. Had I been in the market for a new Cadillac I would definitely return to classic Cadillac based purely on how well we were treated here. If you want to be treated well (as you should be at any dealership) and want a Cadillac, go to classic! read more

My experience was wonderful! No pressure or manipulating sales tactics. My Salesman Mr. Don Ashby's came in on his day off so I could pick up my new truck which he was able to get down me for to an amazing price. By coming in on his day off saved me from having to keep paying for a rental. I will recommend Mr. Ashby's and Classic Cadillac to everyone I know looking for a vehicle. I couldn't be happier with my experience. read more

We just purchased our second car from Classic. I wouldn't buy from anyone else! The whole team is kind, honest, trustworthy and reliable. The made the experience so easy and pleasant. They're the best! And I LOVE my car! read more

my experience was very good and easy! I bought a used minivan from Terry that was amazing! after driving the van for few weeks I noticed that the A/C didn't work, they fix it for free! very happy! read more

I had a fabulous buying experience. Professional, not pushy sales team that works hard to deliver exactly the vehicle you are seeking. They were willing to drive across the country to pick up a car that met my specifications. They beat out four other Cadillac dealers on pricing. My next vehicle will definitely be from Classic! read more

Very smooth and easy transaction, even came to my office to finalize the deal. Thanks Anthony. It was a pleasure dealing with you.

Professional and fair, I always buy from a classic dealership, I've bought over 20 vehicles in the last 25 years and have never regretted a purchase, Peter Drago is a great asset to a great dealership read more

The team at Classic is great for buying or leasing a new car. Mark B. has done an exceptional job (both times as this is my second lease with Classic) again. Effortless, easy and pleasant. Service dept. is wonderful as well. Makes me feel welcome and like family. Thanks for a great deal! read more

Purchased a new car last month. The people at Classic were as nice as could be. I initially went to another car dealer in my backyard but left with a bad taste in my mouth, feeling all those cliches about car salesmen. It was different once I stepped into Classic Cadillac. It was relaxed and very easy to deal with. I received an exceptionally good price and honest conversation. Mimi was a wonderful sales rep and the GM was also great to deal with. I loves my car and the purchase experience. read more

The Staff in the Service Department at Classic Cadillac in Mentor OH ARRR... GREAT!!! Dave Penny does a fantastic job with his Crew. Carolyn is always smiling. Jay and Tom arr thorough and always treat me like a Celebrity. The Sales staff arrr awesome too! I ALWAYS service my vehicle at Classic Cadillac. They do it right, the FIRST Time. VTY, Rick F. P.S. Mr. Jim Brown is the epitome of excellence in the Automotive Industry. He runs a tight ship! read more

I have bought several cars from Classic Chevrolet and Classic Cadillac. I buy from them because they make it so easy. I picked out my car and completed the financing all online and over the phone. All I had to do was make sure I loved the car (which I do) and signed the papers. I couldn't be happier! read more

Excellent experience. Our salesman was very patient and did not push us to purchase any vehicle. We did end up getting a Cadillac SRX and very pleased with our decision and our Salesman. He spent a lot of time with us. read more

This is our second lease from Classic Cadillac. This time we had the pleasure of working with Mark Bondurant, He is very knowledgeable and spent a great deal of time going over the car options with us. So. . . our thanks to Mark, Scott, & Dave for making it a GREAT experience for us. Fran & Chuck read more

Mimi and Steve @ Classic were awesome, they lived up to their promise and were able to get me into a newer car @ a great rate. Other dealers claimed they could do the same thing but were unable. Since my credit was less then perfect, they had a chalenge. Steve was not only able to get me a better intrest rate, he was also able to get me fiananced through a conventional bank. Mimi was very pleasent and patient and took me for several test rides in the freezing cold, until I found the car that I liked. Thank You soo much I will dfenitely recomend to my friends to shop Classic, specifically Classic Cadilac Keith read more

Love my new SRX. Wonderful experience and super nice people there.

We purchased our second new Cadillac from Anthony Trivisonno this weekend. We had a great experience and Anthony went above and beyond to take care of us. I walked into Classic with 3 deals from other local dealerships. I didn't share the figures and Anthony beat the best trade in value I had by $2,000 and offered a financing rate that was 100 bps lower than my next best deal. Classic is serious about building a customer relationship for the long term. It was well worth the 45 minute drive. read more

Nice dealership, no pushy sales people, very classy. Loving my new 2016 SRX. Ask for Bob Rode.

All of my experiences that I have had with the dealership has been a rewarding and positive encounter, especially with the service department and all the employees in that division. Kudos goes out to Tom who has been my service representative since I purchased my 2014 XTS. The service has be great and his attention to detail is very commendable and he has outstanding customer service skills. He is a great asset to the dealership and to the service department read more