I had an outstanding experience at Classic Lexus!…read more Mitch Harper, Sales Consultant, worked diligently to get my payments where I needed them to be. He stayed in contact with me throughout the entire process and even came in on his day off to complete the sale. His dedication and commitment to customer service were truly appreciated. Aaron Williams, Finance Manager, made the financing process seamless. He thoroughly explained the vehicle, reviewed the available protection options, and ensured I understood everything before moving forward. Last but certainly not least, Jillian Haith, Technology Specialist, took the time to walk me through the vehicle's technology and helped set everything up to match my preferences. She made sure I felt comfortable using all the features before I left. Classic Lexus delivers top-notch customer service from start to finish. I highly recommend them to anyone looking for a professional, knowledgeable, and customer-focused car-buying experience!

First class from start to finish. Never felt rushed or pressured. Mitch, Sean and Arron are…read morefantastic to work with!! I highly recommend Classic Lexus and their people to help you find and fix your vehicle!!! Professional, Considerate, Gracious and Respectful! Thank you Classic Lexus!!

Just a note about our Classic MINI experience on Saturday…read more Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier!

I will not be getting my BMW serviced at this location again…read more My mother and I had been customers here for years, and since her passing, I've continued bringing the cars here for service. Unfortunately, my recent experience was horrible and left me feeling scammed. I was initially quoted $1,100 for new fuel pumps after having an issue pumping gas. I approved the repair, but after waiting two weeks, I received the car back with the same issue. I was not given a follow-up appointment or a plan to resolve it. When I brought the car back myself, I was told the original service was incomplete and the vehicle should not have been returned to me. I was then quoted for another part. After explaining the situation to the service manager, Dave, he agreed to waive the labor and discount the part because of the inconvenience. However, I later discovered that the dealership was charging over $60 more for the exact same part than other nearby BMW locations in Solon and Westlake. When I tried to speak with Dave again, I was told he was at lunch. I said I would wait, but instead of speaking with me, he sent a message through my service representative saying he would not make any further adjustments. I ultimately had to speak with the general manager, Mike, who adjusted the price to match the neighboring BMW locations. Notably, Mike had the decency of addressing me as a customer instead of sending a representative during his lunch break like service manager, Dave. Even after that, the 10% discount I had been promised was not honored, and I was charged the full price for the replacement part. To make matters worse, my front plate was removed while the vehicle was being apparently being washed, and a discontinued BMW emblem from the plate was missing when I received the car back. I was told they could provide a replacement, but it would not be the same emblem. I would assume someone stole it given that no one could provide me a conclusive answer as to what happened (pictures attached). After years of being a customer, this experience left me feeling extremely disappointed and taken advantage of. I will not be returning to this location for service or sales and would recommend anyone else looking elsewhere. The service department is not worth the hassle.

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

From the owner: Why buy from us? We go the extra mile for you! With over 50 Years in Combined Experience, We offer…read moreGreat Customer Service and a Commitment to Northeast Ohio for over 20 years. We have over 100 of the Cleanest Vehicles in Stock and We have Competitive Pricing. We now offer "Guaranteed Credit Approval Financing" for Everyone. Remember NO RUST HERE...... We have gone mobile; type: actionautowholesale on your smart device.

Took my van here after another dealer messed it up and have been waiting for a call back when the…read moreparts ordered come in. It's been well over a month at this point and no updates on parts, but have got plenty of solicitations/texts on signing up for their discounted plan/services. I drive a fleet/company vehicle which they know and have no use of whatever they're offering. They said my steering wheel control buttons and backup camera were bad and needed replaced and that they "re-flashed" my shifter button. I don't know what they were talking about but none of it needed replaced. Firestone fixed a loose battery cable issue that was causing the shifter issue and Reddit help me fix re-seating the camera harness that fixed the back up camera and steering buttons. Haven't had any issues since Firestone fixed the main battery issue. No call back, no updates, spammy texts, and saying I needed parts I didn't...No, I don't recommend taking a vehicle here.

Their service center communication is horrible. They had my vehicle for three months before it got…read morerepaired. And I'm not one to leave the bad review . Now my Truck was involved in a accident where it was totaled and to close out my financing account the finance company needs to get a hold of the dealership. They've been trying to get a hold of them for 45 days. Leave voice messages and emails. I have called the dealership numerous times talk with the operator, letting her know needed to talk to the finance person in charge. They always tell me they'll call you back but they don't. I've called and left numerous messages with the sales manager. They don't call me back. Meanwhile I am without a vehicle until the dealership gets a hold of my financial bank and gives them what the warranty payout is. They have to be the worst dealership in Lake County. I've never had to go through something like this before.

I'm truly saddened, and I really, really hope it was just oversight due to being busy. So..we took…read moreour Subie in for an oil change. I left with a three page document listing photos and "suggestions" for repairs. A couple were deemed "critical". The total was $3k plus. I was bewildered. I grew up a tomboy (as well as spent two decades with a Honda and Subaru gear head). I know enough about vehicles to not tolerate being taken for a fool at an auto shop or car dealership. The front brakes did need done (rotors and pads and not complete assembly as stated by the dealership). We took the car to Walt's Service in Highland Heights, and they did a fantastic job (OEM parts) -at 20% below dealership quoted price. The mechanic thoroughly cleaned the calipers, etc front & rear for us, stating rear rotors and pads had at least six months wear remaining (the car hasn't been driven much over 40k miles in 7.5 years ). Now, the much larger repair quoted as being critical by the dealership pretty equated to major front suspension work. Thousands of dollars worth! How? As we baby the car and it's almost 7 years old with 41k miles?! So we looked around.. My better half asked around for Subaru repair shop recommendations. God bless his coworkers who recommended Subie Solutions. Sam (the owner/mechanic) spoke with me and *gasp* did NOT proceed to mansplain. So refreshing to speak with a male auto shop owner here in NE Ohio who treats females respectfully and as peers when discussing repairs. We dropped it off, and guess what? The repair was literally 14% of the total given by the dealership. The car runs great now, and I can't be happier. Needless to say, Sam and Subie Solutions has made life long customers of myself and my partner. Absolutely recommend for fellow Subaru owners. Now, what the dealership DOES do at a fair price is convenient and done with good customer service: oil changes. I will continue to get them done there, as they have a stellar customer waiting area that is also dog friendly.

They had the new Subaru Forester we wanted in stock for immediate delivery. It is a beautiful…read morevehicle dramatically improved beyond the two older ones we already owned. They have all been fantastic vehicles. We just brought it in for the first maintenance and Franco made the whole process easy and efficient. Thanks to everyone there.

Took the car in for a routine service, and even though I find most dealer visits to be tedium at…read morebest, this one had a few things that stuck out. #1, they pointed out a problem with my car that I would never have found myself. #2, they offered to fix it right on the spot. #3, they were right on time with their estimated service times. #4, the techs were all very friendly. Was it worth the almost 20 dollars more than it would have cost me to take it to a quick-change oil place? Maybe, maybe not. I don't think that the service workers at those sort of places are really doing major inspection work.. In short, I would probably return, not EVERY TIME, I needed an oil change or tire rotation, but at least once a year FOR SURE. Rest of the time, I'd probably either do it myself or take it to a quick changer.

I feel as if I were jerked around. Luckily, it only cost me $92 but it doesn't sit well with me…read more I had an issue with my right blinker/brake light (not working). I took it back to the original dealership the same day. They looked at it and stated, "We didn't even have to change the light bulb. It must be the cold weather." Ok, fine. It went out again and instead of going back to the west side of Cleveland, I made an appt. here as they are a certified dealership. 3 hours later, I'm out $92 (half of the cost of labor, etc.) because a light bulb was out and "is not covered by warranty". So essentially, we had to pay $92 because a light bulb was "out". Well, that's odd because the guy at the dealership previously said, "We didn't even have to change the light bulb." Hmmm. I'm not going to outright accuse them of shady practices as I can't prove anything. What I do know is that next time I have an issue with my car (aside from huge issues like engine, transmission, etc.), I will be going else where. Oh, I will say something positive - I got a courtesy car wash. Yay.

I purchased a Kia Soul in 2024. A year later the engine blew. Serpentini held the warranty. They…read morerefused to let the Kia dealer do repairs. They kept my car from December through June. As long as a car is being repaired. The warranty is extended. In order to void the warranty they told me to pick up Me car. That would void the warranty. On the way home the fluids were leaking, the oil ran out and the engine light was on. They refused to fix the car. I took it back to the Kia dealer who told me they blew the second engine due to poor workmanship. I have video, photo and documentation to prove it. I sent a letter to the CEO and they have refused to make this right. Iam 71 years old on SSI. Do not do business with them. They have no integrity.

I purchased a used Dodge Durango from Serpentini Chevrolet on July 18. Just one month later, on…read moreAugust 18, and after only 500 miles of driving, the Hemi engine suffered a catastrophic failure. The vehicle still had the Serpentini license plate frame and temporary tag on it, and I had not even made my first payment yet. I understand the risks associated with buying a used vehicle, especially without an extended warranty. Normal wear items such as an A/C repair, water pump, or wheel bearing can happen at any time. What I did not expect was a complete engine failure after only 500 miles. A Hemi engine should not fail that quickly under normal circumstances. I was told the vehicle had been tested on the dealership's six-mile test drive route after this situation. While that may satisfy a basic inspection process, it clearly was not enough to identify a major engine issue. Given how quickly the engine failed, it is difficult not to question whether this vehicle was truly evaluated before being sold. My experience with management was equally disappointing. On August 21, I visited the dealership to speak with Carla, the sales manager, regarding possible solutions. She knew I was there and had been informed of my arrival almost immediately. Despite this, I sat in the showroom for approximately 90 minutes while she interacted with other customers and never acknowledged me. When she finally approached, she responded to being asked if she remembered me by saying, "I guess we sold him a car or something. My name is Carla, nice to meet you." During that conversation, I was told the dealership needed additional information and that I would receive an update by the end of the following day. That call never came. After several days without communication, I contacted the dealership myself and was asked to return on August 27 to discuss options. During that visit, I was informed through a salesperson, not Carla, that I would need to pay approximately $15,000 for a used engine or $19,000 for a new one. I had just financed the vehicle for roughly $20,000. When I wanted to discuss those options directly with Carla, I was told she had already left. This was the second time I visited seeking assistance and was unable to have a meaningful conversation with the person responsible for addressing the situation. On August 29, I met with General Manager Mo Zeda. The options presented were: * Finance a new Silverado priced around $59,000. * Attempt to finance another vehicle separately. * Pay approximately $14,000-$15,000 to replace the engine. * Receive a one-time refund of my $1,500 down payment. None of these options addressed the reality that I had purchased a vehicle that experienced catastrophic engine failure after only 500 miles of ownership. Being encouraged to consider a truck costing nearly three times as much as the vehicle I purchased was not a realistic solution. Referring to the return of my own down payment as a "goodwill" gesture was equally disappointing. This situation has created a significant financial burden and has left me feeling completely unsupported as a customer. Based on my experience, I cannot recommend Serpentini Chevrolet. If you purchase a used vehicle here and decline an extended warranty, be aware that you may be left to deal with the consequences alone, even when a major failure occurs almost immediately after purchase. The vehicle failed after 500 miles. The customer service that followed was non existent.

I dealt with a person over the phone who quoted the price of the car four times when I went to put…read moremoney down on the car. Suddenly the price changed. I talked with the sales manager, John, who was aggressive and defensive to talk to. it was going to be his way or the highway. He wouldn't listen to a single word, I said. he talked over me and interrupted me. Not to mention he took it him four hours to return my phone call. There are many other dealers who will appreciate your business. I would steer clear of this place they treat people with complete disrespect everybody is always looking for the best price but there's also to something to be said about how you are treated.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up…read morepurchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!