So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to Cleveland to visit family and friends and take a trip to Niagara Falls in Canada. About 1300 miles one way. Upon arriving in Parma (8/4/16) I was at a stop light at Snow and Broadview when my temp gauge all of a sudden started to approach max temp! I turned on the heater to try to cool the engine down and the gauge returned to normal. I drove another 3 mins to my sister's house and shut down the motor. I did a cursory inspection and found no coolant leaks but I could smell radiator fluid. So, I made an appointment online at the closest Kia dealer since my Soto is under warranty and has ALWAYS been dealer maintained ever since I bought it new in Houston (DeMontrond Kia). I dropped it off on Friday morning (8/5/16). First impressions are important. I met with Lisa and she was super friendly and knowledgable. She told me upfront they were busy and would try to get the Soto looked at ASAP but I might not hear anything until Saturday (8/6/16) which I was ok with. I understand it was a last minute drop off and others were ahead of me in line. At least she told me up front. Anyways, I get a call on Saturday afternoon. You won't believe this! My '14 Sorento with 41000 adult-driven, dealer maintained miles has a head gasket leak and needs a NEW MOTOR!!!!! Mind you, I'm from Houston, I'm heading to Canada on Tuesday (8/9/16) and heading back to Houston on 8/18/16!! Now I'm stressed!! I have no car and who knows how long a motor replacement will take? And what about my family's vacation?! Now what?! This is where Lisa, Tony (master Kia mechanic) and the entire Spitzer Kia West team take the cake!!! First, they hook me up with a Dodge Ram rental from Enterprise Rentals. They cover the cost of the rental for as long as they have my Sorento and tell me just to enjoy my trip to Canada and they'll keep me in the loop as parts arrive and repairs begin. While in Canada, Lisa texted me a few times just to keep my informed (like she said she would) and that eased my stress greatly! We returned from Canada on 8/12/16 and the Sorento still wasn't ready. But that's ok because we had the rental. Finally, on 8/16/16, Lisa called and said the Sorento was ready to go! I picked it up and we drove it back to Houston. 1300 miles later, we're safe and sound and back home. I can NOT believe the wonderful service I received from Lisa and Tony at Spitzer Kia!! If I'm ever in need of minor or major vehicle service and I'm in the Parma area, I will highly recommend them to anyone and everyone!!!! read more

So update. I dropped my car off after calling for a week with no call backs...what I did was tell the chat bot on the website I wanted to buy a car...got a call back in 10mins. So they said they were working on it...three weeks later I get a call asking "what are you planning to do with this car?" Yeah no one has touched it or even started. No loaner car either...but we will get back to that.... So then I submit all my oil changes..they "get" a rental for me then a few weeks later the car is done. I'm charged like over $500 for the rental. Never mentioned that at all. This place is shady...but it's Kia what do you expect? The whole company is a SCAM. read more

Bought a 2016 dodge rebel sales man and finance were good. Had the truck 22 days when the air broke. After being told there would help because in was within 30 days. Then they turned it around and told me I would be responsible for it all. The thing is we have bought 5 trucks within my side of the family between Kia Spitzer and there sister car lot Dodge Ram Jeep needless to say we won't be buying from them any more. Allen Leventry read more

I purchased my car at Kia of Bedford and nothing but headaches and frustration over there. Completely unresponsive management. No return phone calls etc. Anyhow. I went over to Spitzer and Wow. What a difference. They made my week go well. It turns out they have a lot of problems with the small Forte engine though later models have improved. I dropped the car off on a Friday and by Tuesday they made the determination that I needed a new engine. Put me in a Hertz rental. I had the rental for about a week when I learned my car was ready. They made one extra repair for me. Warrantee covered it. They cleaned and washed the car for me. Like brand new. Customer service was great and very personable. I loved and appreciate the experience. read more

Before reading, it's important to know we took our vehicle here because it is the closest Kia dealer to us and our vehicle is under warranty.... I am so incredibly disappointed and disgusted with the level of care my husband and I have received from the service department at Spitzer Kia in Cleveland, OH. On September 8, 2023 we were driving and our engine suddenly failed and would no longer accelerate. We had our vehicle towed to this location where it sat in their service lot for 10 DAYS before it was even looked at on September 18th. We were told all the vehicle needed was an ECU (engine control unit) update - once this was completed we picked up the vehicle. On October 12, 2023 the same vehicle broke down again with the same issue - failed engine and no acceleration. Once again we had the vehicle towed where it sat in their service lot of 8 days and was not examined until October 20. This time we were told it was the "knock sensor" that needed replaced - this was completed and we picked up the vehicle. Not even 24 hours later, on October 21st IT BROKE DOWN AGAIN. Once again we had it towed to the dealership. Between all 3 break downs, my husband and I have spent almost $1,000 on rental cars. Finally on the 3rd time we demanded a rental car on their dime because there was absolutely no reason we should have ever been given the vehicle back before it was given a full inspection the first time. It was determined we needed a new engine, so we have been waiting for that to happen. Now we get a call today stating we owe them $200 because there was a wiring issue because an animal chewed through it and we didn't actually need a new engine. Had this been discovered the first time - we would have spent significantly less money than we have on the rental cars. We were not provided any proof/pictures this was actually the case. During all of this, I reached out to their Service & Parts Director, Kim Boutell 3 times, with 3 voicemails and never heard back from her - although she did call my husband once. I also emailed the General Manager, Freddy Mansour and the Service Manager, Tom Wolfe with no response what so ever. Our service advisor, James Martin has been helpful throughout the process, but has been incredibly difficult to get into touch with. My husband and I wish we had read other Yelp reviews before taking the vehicle there because we never would have taken it there had we known what we know now. Kia will most likely be losing our business as we will be selling the vehicle and purchasing another one from a different dealership and most likely a different make. If I could give them 0 or negative stars, I would but I suppose 1 star will have to do for now. read more

Friendly but just so unresponsive. Have to call 3x, leave 3 messages, and then finally ask the operator and complain until someone helpful picks up. Avoid this service if you can, just such a headache to interact with. read more

Service wanted $550 to replace spark plugs!! That may or may not resolve the ticking sound coming from the engine. Also, $150 to add a bottle of fuel cleaner, comically called "fuel induction procedure". Recommended every 30k, not by KIA, but rather a third party. ??? It's sad to see a local, family owned business, doesn't reciprocate and appreciate the patronage that we provided them. read more

Although I live near a Kia dealer, I came to Spitzer Kia for a warranty repair on my satellite radio and GPS as the warranty was only good at a Spitzer dealer. Though it was near when the warranty expired, Eddie in service vent over backwards to get me in and verify the problem I was having. He ordered the radio and had the technicians install it - twice as the supplier sent a bad one the first time. Now, everything works fine. I really appreciate him and everyone else I met at Spitzer Kia go out of their way for me. I live nearly 40 miles away on the other side of town, so they know I am unlikely to be a regular customer for routine matters, but they gave me exceptional service. Thank you so much. read more

This place has had my car for over 2 months, when I try to call they hang up on me or give me voicemail which no one ever calls you back, I wish I'd never taken my car here, I tryed today to call and talk to a manager and got hung up on 5 times, so I still have no clue if or when my car will be done, do yourself a favor, take your car somewhere else, so much for customer service, sad when you can't even talk to a manager, guess they don't care about their customers. read more

Driving home and noticed a beautiful Red Mazda on the lot. Met John and Mel. We came to an agreement and bought the car. Easiest transaction ever. John personally delivered the car to our home. Excellent service. Great job guys. read more

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Took my car in on a Thursday to get my headlight replaced, they said I need back brakes. Said go ahead and can you check the front and a little better it's shaking a lot. James called me back and said I also needed one of my ball joints stabiliser bar fixed and all four brand-new tires. I ended up calling him back and saying going ahead and do everything over voicemail Monday comes and I hear nothing so around 4 pm. I called asking about my car and he told me oh your part is here but you're a mechanic called off and I'll for sure be done tomorrow. Well he called me the next day and said it was done but it was just a headlight and the brakes. He said he will get to work on the other stuff I have my car later that day well around 5:15 I started calling to get an update about my car and it took eight times of calling to voicemails within a half hour to finally get through on the eighth call for him to tell me my car wasn't ready. It'll be ready tomorrow, which was Wednesday. Wednesday came and went on Thursday. He finally called me to tell me. My car was finished, but while it was upon the lift, the other ball joint broke, and that it would cost me because they broke it. So Friday comes, I go get my car There are no valve stem covers on my four brand-new tires plus all four of those tires were low. My husband had put air in them when I and while I'm standing in front of my car, and one of the girls put the covers on I noticed a huge dent and scratch on my front bumper that I know was not there when I drop my car off so I had away all weekend for a manager to call me back which they did and then written that they had hit something. I never said anything. They did fix the bumper, but when I picked my car up after they had it for two weeks my tire by the time I got home was completely flat and when I called them to tell them this. They told me it would be $40 to plug it alright have to pay for a whole new tire mind you I only drove the car for one week with these brand-new tires and then they had my car for two weeks. I will never buy another car from here ever again, or will never service department, especially. read more

Had some trouble with the pricing but Jay helped us work it out. Very friendly there and car came out clean! Thank you Kia service department and thank you Jay! read more

In a world of sleazy car salesmen, they take the cake. I walked in today with my financing in order, my car selection made and was ready to pay and drive. I asked to test drive a car and was given a run around. They were rude and obnoxious. I happily took my money somewhere else. read more

So, I first was going to buy a car from empire motors next door, but it didn't work out due to them not being helpful and false advertising on their website. So I went here and the first thing that happened was an employee opens up the door for me. I explained what kind of car I wanted and the monthly price range and within 10 minutes they pulled a couple cars up for me to look at and test drive. I made my choice and then the financial guy did take awhile to get everything sorted out, but that's what will happen when you are a college student with barely any credit. So he worked on getting a deal and he found one and moments later I drove off in my new (used) car. I loved the service. Plus, the lady that helped us was named Keyyah so she fit the job very well. She is a great saleswoman and was very patient with me making my decision. She didn't influence me on which car to buy; she just told me the information and the choice was mine. WILL be buying another car from here in the future! read more