My husband needed a second vehicle, so we visited Sunnyside in Middleburg Heights hoping to find a…read morelow priced, used vehicle that was in good shape and we found one! The entire process lasted maybe 2 hours - this included time spent searching their lot as well as the Mitsubishi lot next door. Our salesman, Steve, was friendly, courteous and helpful. To be fair, I'm surprised by all of the negative reviews although many seemed to be service center related. The only gripe I have is that we waited about a 1/2 hour while they "detailed" the car but once we received it, the inside was still dirty, there was a specific piece of hair still on the dash and the car smelled like smoke. I'm assuming that maybe only the outside was washed, so we'll have to detail the car ourselves. Nevertheless, it's no big deal as long as the car continues to run well.

Worst car buying experience of my life. The salesman knew nothing about the car and continually…read moremade claims about the specifications that were wildly inaccurate. He claimed a 2015 Honda Accord LX was rear wheel drive, a 6 cylinder engine, turbocharged, etc. 3 years after the purchase they have still not stopped harassing me with calls, texts, emails, and physical mail to my home address. I have called them multiple times to have them delete my information or to get on a "do not contact" list. They always say "okay" and then I receive more advertisements.

I had the privilege of working with Mark Brelo, professional sales associate at the North Olmsted…read morestore. Mark showed me many different cars, brought cars from a satellite new car parking area, and I didn't buy a car due to my indecisiveness. Mark couldn't have been more polite, more knowledgeable about his product, and he is dedicated to satisfying his customer. A good man indeed and a credit to the dealership!

By far, one of the worst experiences I've ever had with a dealership's service department…read more I dropped my vehicle off for two issues: a nonworking sunroof and water accumulating in the trunk. I was informed the sunroof was out of warranty, which I understood. The next day, I received an estimate for the sunroof repair along with a second diagnostic fee to investigate the water leak. I questioned why I was being charged two diagnostic fees when the vehicle was brought in for both concerns. After finally speaking with someone, they agreed to remove the second fee. Getting anyone on the phone was another issue entirely. For THREE DAYS, I repeatedly called the service department, the direct number I was given, and the dealership's main number without an answer or callback. I approved the sunroof motor replacement and was told it would be completed within 3-4 business days. 9/16/26: I took an Uber to the dealership after being notified my vehicle was ready. The sunroof worked, but when I inspected the vehicle, I discovered GREASE ALL OVER THE HEADLINER. There were grease marks at multiple points where the headliner had apparently been lowered and handled during the repair. My vehicle, including the headliner, was spotless when I dropped it off. I immediately notified the service representative. She seemed genuinely concerned and told me she would contact the service manager, Clint, immediately and that I would receive a call later that day about correcting the issue. No one called. 9/17/26: Still no callback. I called asking for Clint and was told he was in a meeting. Later that day, a customer satisfaction representative actually called asking if I would give the dealership a perfect review. I laughed and asked if he was aware of what had happened with my vehicle. He was not. I explained the situation again and was promised someone would contact me. That evening, I received another text asking for feedback. I explained everything AGAIN--now to a fourth person. I was told the issue was being escalated to management and directly to Clint, and that I would receive a call the following day. 9/18/26: No call. No resolution. 9/21/26: I called again attempting to reach Clint. Once again, I could not reach him or even speak directly with anyone in the service department. At that point, I drove to the dealership personally. Unsurprisingly, Clint was not there. The employees in the service department seemed shocked that nearly a week had passed without anyone--including their service manager--contacting me about the condition in which my vehicle was returned. I ultimately left the vehicle with the service department and told them to call me when my vehicle was CLEAN and returned to the condition it was in when I originally dropped it off. Mistakes happen. Grease getting on the headliner during a repair could have been corrected quickly. What turned this into one of the worst dealership experiences I've had was the complete lack of communication, accountability, and follow-through afterward. I should not have to repeatedly call, explain the same situation to multiple employees, wait days for promised callbacks, and ultimately drive back to the dealership in person just to get someone to address a problem that occurred while my vehicle was in their care.

We purchased a 2023 Honda Ridgeline from George in May 2025. The vehicle has been everything we…read morethought it was. I have purchased several R titled vehicles and a close friend of mine rebuilds Chrevolet's. He went with us and George let us use his lift for him to look at it. He was impressed with their operations and trust , he is particular of his vehicles. We will buy from him again. Also, his Natalie was terrific also.

I purchased a few cars in my life, but buying a car from Melnik's Automotive was so much fun and…read moreeasy! I am ready to get another,but only if it comes from MELNIK. My wife and I were postponing buying a new car because of aggressive sales people and dealing with the hassle of visiting dealerships, and walking around car lots etc,etc. A friend of mine who is a car/motor head, told me about guy on YouTube who buys , repairs cars then sells them. We looked Melnik's Automotive web site and saw a number of cars for sale with low mileage, newer models that also look good. We called and spoke with Natalie and arrange to test drive the ACURA MBX we were interested in.Two day later, we arranged with Natalie to have the SUV be inspected by our mechanic. Our Mechanic told us if he was in the market it buy a new car, he would buy it that day. It was perfect and he could not find anything wrong. We bought a ACURA MDX 2024 with 9317 miles and it looks BRAND New! We purchased the ACURA MBX .Natalie completed all the paperwork ,efficiently and seamlessly. My wife and I enjoyed her professionalism!This was the most pleasant and easiest experience we ever had in buying a car. BTY . THe Acura MDX is a true gem. The ride is so smooth and not noisy. It seems to glide over the road. It is also very roomy and comfortable. No more hassle buying a car, MELNIK's Auto is he place to go. I am recommending Melnik Automotive to every one I know! Tom and Mary Lynn D

I came here to get a routine service. Was quoted a specific amount online, I get here, explain to…read morethe service desk my reasons for being here and the rep tells me what I was quoted for online on the website which is where most VW owners use to book a service was not what I would be receiving which made zero sense to me so I ask to speak to a supervisor, the rep goes to an office and a bald guy who I would assume was the supervisor as he was tucked away in his own office, looks through the window at me, doesn't even bother to come speak to me but instead goes to assist someone else. He doesn't even acknowledge me during my visit. Not one leadership quality was displayed from him during this moment. Given the fact this wasn't the first time I've experienced abhorrent service here, I'll be going to Streetsboro from here on out. At least they know how to treat their customers.

I did not purchase my car from here, but after having a terrible experience on the East side, we…read moredecided to try the North Olmsted Volkswagen location for the service. I brought out Atlas here for the first service. Although they were very busy and I did have to remind them what service I was there for, the staff were super patient and attentive. It did take longer than expected on our first service, but they were so busy it was to be expected. The staff were very accommodating and the waiting area is large enough you can get some work done or whatever while you wait. The very helpful woman mentioned when I brought my car back for the recall that I can try first thing when they open in the morning and it should go quicker. She was right - it took only an hour for them to get through the recall and also wash the car. They pulled it around and made sure I had everything I needed. It has been a long time since I received this level of service from a car dealership. Will be back :)

I am revising my review back to 5 stars after I had an issue with a Permaplate and nitrogen…read morewarranty. The manager Patrick Rice was able to resolve it and now I am very happy with my vehicle purchase. Thank you !

Chandler was great! He was very patient and took time to explain options and prices to us! We left…read morewith a new rav4 at a great price! Highly recommended chandler! 5 stars!

I've bought Nissan vehicles since 2006…read more It is our go to brand. When the dealer we bought from closed its doors over on brookpark rd and w150th we were left without our maintenance dealer of choice. The nearest dealer was Nissan of North Olmsted so we took a chance on it... we were not disappointed. We've our vehicles serviced there for the last 8 years and the customer service has been great.

Started my Nissan Rogue this morning only to find that all four tires needed air (more than 10lbs…read more per tire). I attempted to take care of it myself, but more than three of the air pumps in town weren't workng. Desperate to get to work, I stopped at North Olmsted Nissan. I spoke with Trevor, who could see how upset I was, and graciously agreed to take care of the situation. I can't begin to thank the staff for their assistance in a tough situation. Great customer service-I'll be back for service to my car. Thank You!

I bought a 2026 Toyota Corolla LE from Salesperson Anthony J. Testa on July 7, 2026 at Victory…read moreToyota of Brook Park. I negotiated with him by email and with 3 other Toyota dealerships in Greater Cleveland. I chose Anthony's offer over the offers from the other Toyota dealerships because Anthony didn't resort to any types of high pressure sales tricks, like other Toyota dealerships used. My deal was reached fast and it was significantly below what other Toyota dealerships offered. Anthony was polite, professional, and made the new car purchasing experience easy and pleasant to go through. I recommend anyone thinking about buying a Toyota vehicle to deal with Anthony.

Buyer Beware... Do not go to this dealership they will knowingly sell you a vehicle that has…read moreproblems and tell you nothing. I purchased a car from them for $20,000 and was told the carfax was excellent and the car was a great car. It had an 182 point inspection but I was never given a copy of it and an oil change. 4 months later there was catastrophic engine and turbo failure that will cost over $23,000 to repair. The independent dealership stated they would have seen the sludge in the oil when they did the oil change. Nothing was said to us before the purchase. We now do not have car and they are refusing to help.

Sales and management staff is friendly, personable, and no pressure - a most welcome opposite of…read morewhat I expected from a Big dealership. They did their best to make everything expeditious and no-hassle. Huge shout out to Vic (salesman) and Jacob (sales manager) for making my car shopping experience - from test drive to signing the finance papers - pleasant and quick. I had expected to spend the whole day car shopping, but it was done by 12:30! Highly recommend!

I've been a long time sunny side Mitsubishi customer. They have recently changed management and…read morenow are owned by the company five star. The service was NOT Five star!!! If I could give it less than a one star rating I would. The previous management has left and they have not filled the shoes properly. I originally purchased my Mitsubishi lancer in 2014 and I've had it worked on there for service ever since. Today they lost my key to my vehicle when it was there for one full day. Not only did they lose it, it's completely gone. They don't know if it was stolen, so I had to have a family member go get my personal spare so they could program both keys so that I wouldn't only be down to one key. Luckily they still have the quality technicians at hand to take care and program the keys so that nobody could break into my vehicle with the original key that they lost. The same can't be said for their service staff. Throughout the day while I was waiting for my vehicle while I'm working I only received one phone call from them. Their service advisor couldn't even tell me an estimate for my repairs let alone give me an estimate for additional things that I wanted done besides what the labor cost be would for an hour of work. I then proceeded to wait 10 minutes on the phone while he tried to plug in the information needed for the rest of my vehicles repairs. By that time I had to return to work and couldn't speak with him any further. The new management was more worried about leaving for the day and already had his coat on and decided to not even address the issue at all with the missing key. Instead he left cause he doesn't want to deal with the problem. The previous manager Jakub wouldn't have let this happen, let alone have such poor handling of service from there advisors. Such a shame to have a great dealership go to waste. For the good people that are still there working, trying to save the sinking ship, I'm sorry that the place is turning into a nightmare. You guys shouldn't be wasting your time working there any longer!!!