My experience in searching for and ultimately purchasing a Buick Envision from Axelrod Buick GMC is because of the salesman, Dale Wassenar. Dale was interested in learning about what I wanted and did not try to sell me just anything on the lot -- had he done so I would have left the dealership without purchasing anything. Instead, he searched for and found the vehicle I wanted at another dealership and made arrangements to have the car delivered to Axelrod. He also worked with me to get the pricing I was comfortable with. When I picked the car up, he took the time to walk me through all the features and to answer any questions. I had test driven the Buick Envision at a different dealership before going to Axelrod. The salesman at that dealership seemed disinterested in selling me anything. What really turned me off, however, was that he was not truthful. When I asked if the Envision came in white, he said no, that the only colors were black, silver and red. Also, I asked to see the interior of the black model and he would not unlock the doors so that I could see inside. After that experience I decided to go to Axelrod and I'm glad I did. My experience at Axelrod could not have been more positive. From searching for the car to the financing arrangements, and to picking up the vehicle and signing the paperwork. All was done in a timely manner and no time wasted. I have already recommended Buick, Dale and Axelrod to a few friends and will continue to do so. read more

From start to finish my experience here was great and everyone I dealt with was very professional. The salesperson, Brandon Leek, did everything I asked of him with keeping me updated on the status of the car I was interested in, as it was getting detailed when I first came to the dealership. He allowed me to test drive other Acadias to get a feel for what they were like. I came in the first day with a goal to test drive a few vehicles and not make a purchase that day, and Brandon was very respectful of that wish. He did not try to push me into a vehicle my first visit and was patient and kept constant communication the entire time. I came into Axelrod looking for an Acadia, and a week later I left with one....and Brandon did a great job making sure I was comfortable and was not pushy like other car salesmen can be. After I decided on the 2018 GMC Acadia that best suited me, Brandon directed me to their finance and loan officer, Jamie, who helped me finish the process. She was very respectful and up front about my financing options, coverages and warranties that were available. She explained everything in detail to me and answered questions that I had. The Axelrod staff that I encountered exceeded my expectations and I would highly recommend them for anyone else looking for a car from their dealership. 10/10 read more

After having a bad experience with one of the dealerships locally, I found the exact car I was looking for at Axelrod. After agreeing to the price and the value of my trade with Steve, I made the three plus hour drive from Buffalo, NY to get the car. When I arrived the car was out front and Steve came out to greet me. The car was in even better condition than he had said on the phone and in the pictures! Within an hour and a half I had the car and was ready to return home. I had completed the financing and some other paperwork online and they were all prepared and ready for me. Steve gave me great service and price on the car, and was a pleasure to work with. Everyone there from financing to Safiyyah helping me set up my phone and on-star, was extremely friendly, knowledgeable and helpful. It was by far the best vehicle purchase I have ever had. I would like to thank everyone there, especially Steve, for the great service. I would definitely make the drive again to purchase a car from them in the future. read more

I was so sceptical going into this car buying experience. I have built and managed sales teams for 12 years and would have bet I was going to deal with a stereotypical used car sales team when looking for a new truck. Wow was I wrong walking into Axelrod GMC! I could not be more pleased with the expertise, experience and treatment from Grade A manager Jayme Yates and world class sales rep Steve Cseke. These guys truly are top notch sales professionals to say the least! From start to finish they were patient, informative and flexible with my needs and concerns. Not only did they met my requests, they exceeded my requests with a nice touch of class when I showed up for an add on service surprise 3 days later to pick up the truck. Nice job team! Very impressed. I'll be back for more trucks for sure. If family or dear friends ask, I'm sending them your way. read more

Just bought a Chevy cruise from axelrod and couldn't be any happier. I've been looking at cars for awhile and trying to get the best price. I found a car I wanted to see on their dealer website and was in the area at the time so walked in with no appointment. I Didn't wait around long maybe 5 minutes before being taken care of. Right away got to check the car out and test drive it. Brandon leek taken care of of all my needs. In my mind I didn't want to purchase a car that day however they gave me the rate I've been looking for. The price was unbeatable, and even with us being difficult to haggle a great price Brandon stayed professional the whole time. Never felt uncomfortable here. I would recommend everyone to check it out. Hopefully I make it back there in a few years and get my truck I want. Thanks Brandon leek and the rest of the axelrod team read more

I brought a used 2016 Buick Regal at axelrod with the sales associate Brandon Leek and the new car manager Brett Leek. I cannot rave enough about my experience at axelrod! After weeks of searching for the right vehicle at the right price, the one true deciding factor was I wanted to deal with axelrod in the future. They have an excellent service department and I was treated like family by Brandon and Brett Leek. I would rate my experience as a perfect 10. Brandon Leek answered all of my questions, was extremely kind and funny, and had a no pressure technique. I feel like I got an amazing vehicle for a great steal. I would recommend Brandon Leek and axelrod to everyone I know. If you are looking for a vehicle or service, it is definitely worth a trip in and see what they can offer you. read more

I recently purchased a GMC Terrain at Axelrod Buick GMC.  Great place to deal with!  They treated us very well and the transaction was so easy.   What blew my mind, though, was when I called them on my way to a Cavs game the other day.  My Terrain had stopped!  I was going to miss the game.  Manager Jayme Yates sent a salesperson out to me with courtesy transportation while OnStar lined up a tow truck.  I was able to make it to the game in time after all and did not have to worry about getting my new Terrain in for service.  The  service department quickly fixed the problem and while it was there I had their detail crew give it a good freshening up.  The Terrain looks great and I could not be more grateful to them for that over the top treatment.  Thank you!!!" read more

After 3 weeks of looking for the right car at the right price I finally found one at Axelrod Buick GMC, but little did I know then that I also found THEE most honest, kind, helpful and professional person I ever met! his name is Steve Cseke. I feel he went "above and beyond" with the sale of my Acadia! It didn't matter to him that it was a pre-owned vehicle, he took care of me like I was buying a new vehicle, to me, that was impressive, he made sure that all was good with this vehicle, and it was!!!! I would strongly recommend Axelrod Buick GMC to anyone, and all the staff, but most importantly, I would highly recommend Steve!!!! he treated me like a friend, which meant the world to me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Working with Axelrod Buick GMC was one of the most seemless processes I've ever had the pleasure of going through. Steve was very knowledgeable and friendly. He was able to answer all our questions and was true to his word on the initial deal negotiated. My 2016 Chevy Silverado is exactly the truck I was looking for. We live in Pennsylvania so a majority of our conversations took place over the phone. When We arrived at Axelrod the truck was waiting for us to test drive. After a brief drive we walked into Tom's office where all the paperwork was completed and awaiting my signature. All total we were there for 45 minutes and left with a great truck and an even better deal. read more

I popped in wanting to test drive the GMC Terrain. Bryan Schuerger was very attentive and paid attention to every detail I expressed a preference for. By the end of the visit, I was driving away in my new terrain. Bryan was approachable, not over bearing, not aggressive at all and presented as an honest man. I felt comfortable working with him. If he would have been pushy, I would have walked away. He is the perfect person to interact with for this kind of transaction. I have zero tolerance for BS. I did not plan on leaving in a new vehicle. But the ease of working with him opened the door to an unexpected purchase. Hands down, Bryan is the one to work with. read more

Gary grow treated me like an old friend. He is professional and at the same time patient and personable. He took the time to listen to me. Due to his help the care buying process was painless and completed quickly. I was even given priority treatment with the vehicle I wanted despite another offer being submitted. Suzie Axlerod completed the finance portion quickly and easily for me. She also is a professional, but lets a friendly and reassuring side show. When I returned to the dealership the next day with a vehicle malfunction my concern was immediately addressed. Overall this was an easy and comfortable experience. I will return to Axlerod with my future needs. read more

No call from service , I have called back to see is the car ready for pickup some lady have answer phone and she was rude i have asked her is the car ready by name and she stated that she dont know . I have asked her is this service and that my wife car is in the service and no one called us on the status of the vehicle (by that time was like 2:30-3:00 pm the car was drop @ 07:30 am ......... She started giggling so i have asked her what is funny about it and she have hung up on me stating whatever on the end... I have called back and the John i believe answered second time and have help me out ... The girl which have answered phone was rude and crazy !!! read more

Having a severe hearing impairment I never heard a defective noise coming from my front end assembly. However the mechanic Mark as he was driving my Torrent into the service bay heard this suspicious noise. The Mark raised my Torrent and here I was driving with broken stabilizer shaft. I originally was scheduled for my engine light being on which Mark analyzed that I needed a tune-up. Tim the service writer informed me that I qualified for a discount on that tune-up. I emailed both Mr Axelrod and Mr Gold about this experience of providing me their preventive maintenance from having a possible serious accident because of a defective front assembly. read more

I was extremely pleased with my car buying experience at this dealership. My sales associate Gary was fantastic and made the process quick and simple. I had done my research online came into the dealership interested in test driving two vehicles on the lot. Gary retrieved these cars in a timely manner and was very helpful in answering any questions I had. He made friendly recommendations and did not pressure me in the least. Once I had made a decision, the buying process was easy. I am very pleased with my purchase and interaction at this dealership. I would definitely shop here again and refer anyone looking for a fair and honest dealer. read more

This was my first time at the Axelrod Dealership. I was very pleased with how I was treated. I feel that the trade in price on my 2003 Buick Regal was very fair. With the GM rebates on my new Regal, I feel like I got a good deal. The Sales Consultant, Billy Delancey, the Sales Manager, Jamie Blazer, and the Business Manager, Susie Woodward, were all very nice, a pleasure to work with and I did not feel any pressure. The person that went over the technology on my new car was very helpful, however, I may need a refresher course. I love my new Regal. I would definitely go back to them the next time I am considering a new car. read more

Seriously, almost life saving! I could not thank the Axelrod team enough for their patience, I had a very odd issue and they handled it beautifully. AS ALWAYS! I'm so happy to have bought a 2016 GMC Terrain from them!! I now get to use their service department as well, which is just as exceptional. Thank you Steve for all your help and getting me into a beautiful car that I feel safe in and can trust to stay safe for my kiddos. You truly do have a lifelong customer and I tell everyone to go here. I know my situation was a tad dramatic and appreciate everything y'all do every time! Thanks again! read more

Working with Michael Hadley was a quick and easy-going process in buying my first brand new car (2021 Buick Encore GX)!! He assisted my boyfriend when he bought a car in April 2019 and I knew I wanted to go back and give Axelrod Buick GMC more service. Michael was very helpful towards my needs and informative about everything I wanted and needed to know. The friendliness of the Axelrod staff is impressive and the laid back environment made a lasting impression. I highly recommend giving Michael at Axelrod the opportunity to provide you with a new or used car if you're in search for one. read more

I was searching for a 2021 Buick Enclave to replace my 2018 Enclave. I walked in and Kelly Hettinga assisted me and showed me three cars that were in the ballpark of what I was looking for. With the shortage of cars that exists in the marketplace right now, and nearly no availability at other automobile agencies, Axelrod was able to have a car ready that evening and also took my trade-in for what I believed to be a fair value. Kelly showed a unique ability to make the transaction as seamless as was possible. He has an A+ personality and great talent in this field. read more

2016 Buick Enclave Lease Purchase I contacted Jamie "Velvet Hammer" Blazer a few months back about purchasing our Enclave she worked with my new salesman Richard "Thunder" Dues and made the process smooth and easy as possible. This is our third purchase as a family and the only dealership we purchase from. Save time and $ and have a better purchase / lease experience we highly recommend this dealer. I have owned more than 40 cars and purchased over over a dozen new GM cars from various dealers and found them the best in the business. Mark & Donna Schneider read more