The people are all very friendly and attentive. It's very clean. I had my windshield replaced. They…read moredon't charge you anything more than the quote. Because they took a little longer than anticipated they reduced my bill by $60. Their prices are lower than the other two I looked into. They do facility and mobile services.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

Bo's Showcar Autobody shop does THE BEST work! They are fast, reliable, and great quality. I've had…read moretwo car accidents (that weren't my fault) over the past year - Bo and his team have made my car look brand new. They do an extremely good job and have great attention to detail. Highly recommend!

He deceived us about a subaru with very, very low mileage. When I was on my way up to see it, he…read moremessaged me to hold off. Next thing you know it's marked sold. He said he was going to check for an odometer discrepancy on the title in Columbus and told me I was first in line, then I never heard from him.

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

These guys are great: they are kind, professional, and competent. Terrific service, quality and…read morevalue. I wish every service experience could be like working with them. Having caught a random stone on the highway which chipped my windshield, I was worried about having to replace the windshield on my BMW and deal with the head's up display, but they were able to repair the spot and save me a lot of money and hassle. It couldn't have been easier or more pleasant to work with them. Thanks Matt!

Ultimate Glass did a fantastic job! Matt was kind, professional, and didn't try to steer me away…read morefrom factory glass, which was my preference. Moreover, because I worked with him, I was able to get my cameras recalibrated at the dealer, which made a difference to me. If you are someone who appreciates quality work, you can't go wrong with this company. Many thanks again to Ultimate Glass!

Gisondo's Auto Service provided exceptional service. I received multiple phone calls, photos and…read moreupdates on what was being done with our company vehicle. Staff were courteous, professional and friendly! Would highly recommend! Thank you Mike and Team

I'm disappointed. I've been to this repair shop multiple times for both my car and my mother's car…read more I thought they did pretty good work, compared to other places I'd been in the past. However, recently my mothers car hadn't been locking. Mike previously thought it could be the lock actuator causing the issue but we hadn't taken it in to get checked so he wasn't 100% sure. He replaced the lock actuator in one of the doors but this ultimately did not fix the issue. When we took the car back and inquired about the issue not being fixed, he claimed that the behavior the car was displaying was standard, based on manufacturer design. However, the car never displayed these issues in functionality prior to the actuator being broken and subsequently fixed. Long story, short, they claimed to fix the issue without fully fixing it. I gave 3 stars instead of one because I generally haven't had issues in the past and have been pretty satisfied with the work this shop provides. I'd probably still take my car back, simply because it's hard to find good auto service.

Would give 0 stars if I could. I dropped my car off December 18th 2024. I had a scheduled…read moreappointment to pickup my car Friday January 3rd. I arrived at 4:30pm and they were closed (when the hours are 7:00am-5pm) I showed up again Saturday January 4th at 9:50am and they were closed again (hours are 8:00am-12pm). Also, no one answers the phone. Bad communication overall.

There should be a negative rating choice…read more I came in for a back bumper cover fix after an accident. They were unable to get me an appointment for 3 weeks. They said it would take 3 days and cost close to $1150.00. $400 was to paint the cover. I asked if they had to paint it as I didn't care about the color. They said they had to paint it because it was plastic. A few days before the appointment I called to ask about the length of time it would take thinking that 3 days was a long time. The repairman said it would be 2-3. They had to ensure the color of the car matched the bumper cover. Again, I said that didn't matter to me but he said that is how they do things. He insisted that a 2-3 day estimate was different than a 3 day estimate. When I said 2 is not the same as 3, he told me to go somewhere else.

"Unbelievably bad service", should be the description of what this shop does. I took my car in to…read morehave two audio amps installed, the guy working there charged more than another shop would have to do the same work but he could get me in sooner than other shops. I left him specific written instructions and details of my equipment that was to be installed, along with my verbal instructions of what I needed done. The installer wired the two amps up and left them unsecured to the car, so they were just sliding around in the car. He also left the wire that turns one of the amps on disconnected. He left a whole lot of copper wire stands all around the amps, as if he were trying to cause a short on purpose in my equipment. He broke a clip that secures the facing around my radio head unit in the dashboard. He left my microphone disconnected from the radio, resulting in people not being able to hear me while using my phone when connected to my radio. He also cut my seat belt harness cable on my driver's seat all the way through very neatly, leaving the heat Shrink plastic around it somewhat in tact to slightly hold it in place. That by itself is going to be at least $150-$250 to have replaced. My advice is to keep your car away from this shop if you value your car. There's a good chance that whatever work you want done will not be done properly, that you'll be overcharged for the work, other equipment in your car will be broken, and you'll be here writing about what horrendous things happened to your car. On a good note, the installer sounded professional and was polite, before he turned into Mayham. I DO NOT RECOMMEND THIS AUTO SHOP.. Oh, almost forgot, there's a dent now in the door area that's visible when the car door is opened, I believe the installer may have mental problems. There are better shops to have your work you need done properly done.

I had my window tinted there a they did a great job and this was about 5 years ago. Thank you…read moregentlemen for a great job

Ben (I think it was him?) was fast, knowledgeable, and his personality exudes integrity and not the…read moretypical salesman vibe I often get as a young car-naive woman from auto shops. He not only fixed my problem quickly and at a reasonable price, but showed concern and gave recommendations for another issue he found. Thanks Ben's!

Ben's is an asset to Cleveland and the body shop industry. I would definitely recommend Ben's for…read moreany autobody repair work. I was towed to Ben's on a AAA recommendation and was impressed. A warm family business, Ben's provides one of the best customer service experiences in Cleveland. I must have visited the shop at least three times during the repair and each time I was given a thorough update on my Lexus in addition to the updates available online. Ben could tell I was very worried about gaps, paint color and the custom pin stripe matching up. Much to my surprise, based on experiences with other cars and body shops, the color matched up perfectly, the gaps look factory and the pinstripe was pretty much spot on.