Nicholas (Manager) and his team went above and beyond today. I appreciate GREAT customer service…read moreand great customer service deserves a shout out.

very honest. took my mustang in to get an oil change,…read moreinstead of doing the oil change they said if it was them, they wouldn't get it done because it hasn't been driven much since the last one. appreciated that. will always be back here.

Best place in town...the staff is professional and courteous. Brian will work with you on your…read moreneeds and provide the best outcome to help resolve your problems with the best service they can provide. I can't say enough about them. They deserve all of the gratitude that I can give...will be seeing them soon..thank you Team Rad-Air...

From the owner: Rad Air Wickliffe offers a full range of auto services, from tire shopping to complete engine and…read moretransmission work. Our ASE-certified technicians excel in brake repair, exhaust system repair, battery replacement, AC repair, and more. We are committed to thorough diagnostics and repairs, ensuring your vehicle is safe and reliable. For hybrid and electric vehicles, our Cleveland Hybrid division provides expert care at competitive prices. Trust us for professionalism and integrity in extending your vehicle's lifespan.

I was traveling back to Florida and wanted to have my oil changed before leaving…read more I ended up being told that I needed not only an oil change but I also needed rear differential fluid and gasket, new tires, muffler, front idler arms and possibly new brake lines. After having the work done, my car broke down within minutes of leaving their shop. I am now stranded in Willoughby,Ohio with no vehicle or living arrangements. I really hope that I wasn't taken advantage of by the service crew.

Came in for an oil change and the service was really quick. The staff informed me of things I…read moreshould look out for, but didn't pressure me into buying anything I didn't want to. The oil change was fast and I really enjoy not having to get out of the car. The prices are reasonable and they always have coupons online!

I went here for an oil change and tire rotation. They previously replaced my rear brakes, a caliper…read moreseized and it was a mess. This time, they said i needed my front brake pads and rotors replaced, because the pads were 90% worn. Mind you, i have a 2021 Nissan Sentra with not even 20,000 miles on it. I told them no, i'm not replacing it now. I took the car to a different mechanic , and had him look; the front brake pads are only 50% worn, and the rotors are perfect; he showed me the pads and rotors. He then told me that places like NTB tend to try to upsell you and take your money, especially if you're a female. He said I probably wouldn't need my pads replaced for another year. This chain used to be great but now they're sexist and full of shit. I would avoid going here unless it's for something extremely simple like a tire leak, oil change, or tire rotation. They just want your money, they're not honest 24/7. AND THEY TRIED TO DELETE MY COMMENT ON GOOGLE!!

Repaired a tire but damaged my rim and manager Mitch refused to take care of it…read moreDon't let these amateurs touch your vehicle. They do not honor their mistakes!!

Horrible Experience as a First-Time Ford Owner - 2022 Bronco…read more I'm extremely disappointed with both Ford and the Wickliffe Ford dealership in Ohio. I purchased a 2022 Ford Bronco and it has been nothing but a headache from the start. The most concerning issue has been the brake scratching problem, which continues even after several service visits. Despite this being a known issue, there's been no real support or accountability from the dealership or Ford Corporate. The dealership has done the bare minimum--never properly inspecting or replacing the brakes, just quick service and big bills. I've left multiple voicemails with no return calls, which shows a complete lack of care for customer concerns or safety. They seem far more interested in taking customers' money than actually resolving issues. This vehicle has had multiple recalls, and it's clear it was built with cheap materials and rushed to market. I've had to spend a lot of out-of-pocket money trying to fix problems on a car that has less than 35,000 miles. And after multiple complaints and escalation requests to Ford Corporate, no one follows up. It feels like Ford is completely disconnected from what customers are experiencing. I've owned many vehicles, but this has by far been the worst experience--from the product itself to the service to the corporate support. If you're thinking of buying a Ford, especially a Bronco, think twice. They talk about quality and customer care, but in reality, it's all about the money. Do better, Ford.

Responsive! Attention to detail! I'm really happy we found this place. They specialize in…read moreMercedes repairs! Very pleasant!

Honestly my car was running fine until I let you guys fix on it . Thinking about it now Big…read moremistake , last year you guys fix my thermostat. My vehicle has been running terrible since . Just think I gave u guys 5 stars on Google I'm going to edit it . Very disappointed and the cost to repair is ridiculous. I believe I was hustle.

Awesome neighborhood shop for basic mechanic needs. I've gotten a tire plugged here as well as 4…read morenew tires this summer. You really can't beat their prices, especially compared to the dealership. Service is always friendly and fast and I love supporting a small, local business in my neighborhood. The waiting area is nothing special and they are pretty old school with receipts/checkouts. However they are organized and give you a call right when your service is done or parts are in.

lovely people, prices and service!!! this is truly a hidden gem everyone should know about. oil…read morechange prices are unbeatable

I called a week ago, and asked "Do you provide smog checks?"…read moreThe answer was "yes we do, I can get you in next Wednesday, you can drop it off in the morning". Having just moved from AZ, where we just drive thru our smog check, I thought "drop off" seemed weird. Anyhow, my husband took the truck there this morning and went for a hike nearby thinking it shouldn't take too long. Hours later he returned and the truck hadn't even been taken back. 30 minutes later they take it back and then tell him they don't do smog checks, they ASSumed that I needed it fixed for failing smog! My husband wasted an entire day.... Terrible service and communication. Avoid this place!

I just needed a simple tire swap. Adam responded the fastest of the shops I sent request to, and…read morethe price was reasonable. He even owned up to something he thought he broke but it was already broken. I let him no know it wasn't his issue, and wen are all good! Truly appreciate the honesty and getting my car back on the road.