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    Western Reserve Harley Davidson

    2.7 (19 reviews)
    Open 10:00 am - 6:00 pm

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    This is the result of Western Reserve Honda in Mentor, Ohio doing repairs to my best friends brand new 21 Tour. It was in the shop to fix an intermittent stalling concern and a rear tpms sensor not reading. The bike was dropped off freshly detailed and ceramic coated and it was returned filthy and looks like it was wiped off with a dirty rag because there are clear scratches all over the bike now. They must have made a mistake in programming becuase they had to order a whole new pcm and two new keys. It was a whole ordeal trying to get a key code for programming from Honda and that took days of waiting. The left hand tie rod bushing was torn out, and the tech tried to hide his mistake by using washers to try and fix the damage. You can see the extra washer under the nut compared to the right hand side. They tried to say that this damage was from us installing Helibars on the bike. They also said that the stalling concern was due to the risers pinching the clutch hose. And they did us a 'favor' in getting the repairs covered under warranty. Neither of us are confident in the repairs done. Now we have to take the bike back apart and recheck and retorque all the fasteners that were removed. We have between the two of us purchased probably 20+ motorcycles from this dealership and this is the treatment we get. We've made a claim to Honda about the poor repairs and the damage done to the bike. The dealership paid for the new bushing, the scratched trim plate and the scratched cluster bezel trim. I am an auto dealership tech with almost 20 years experience and this is embarrassing. I am embarrassed for the dealership and for their tech who though that this was an appropriate condition to return a brand new Goldwing with 700 miles back to the customer. Just For Fun has our business now. Just purchased out new 2022 Navi from Brian and he was fantastic.

    One of the gouges in my wheels from their service department

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    28 days ago

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    1 year ago

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    2 years ago

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    3 years ago

    Always a friendly experience. You can tell this is still one of the few family owned and operated dealerships out there. Customer for life!

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    2 years ago

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    4 years ago

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    3 years ago

    The customer service is great! Everyone is helpful and friendly. Their inventory is great for having what you need!

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    7 years ago

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    5 years ago

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    7 years ago

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    12 years ago

    Helpful 2
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    8 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    16 years ago

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    7 years ago

    Wonderful staff here, Luke and Larry made our bike purchase experience easy. Can't wait for nice weather to go riding.

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    9 years ago

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    14 years ago

    Do not like service since change of service manager.sale and parts dept are great.Ed D

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    D&S Automotive Collision & Restyling | Mentor - Auto Body Repair

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    (18 reviews)

    As a yelper i frequently forget that Yelp should be used for reviewing all businesses not just…read morerestaurants. I purchased a new truck and after much deliberation I decided to get a spray in bed liner. Naturally I did quite a bit of research and while I preferred to get one from the factory I found a much better solution in d&s automotive. I learned quite a bit about spraying bedliners there are pros and cons and certainly have its share of detractors. But Anthony at DNS did a good job of educating me and certainly the price point was within the budget of what I wanted to spend. The two main spray in bedliners I was considering were rhino and Line-X. Well generally they do the same thing what I found was rhino lining which is sold and serviced by d&s is simply one product. No difference in color thickness or options or add-ins. Line-X which I'm certain has its fans gives you the option to add in ultraviolet protection certain thicknesses they can even tint the lining so if you're a fancy fellow that wanted a red line x sprayed in you could do that. But it also added in to the price as well. Generally DNS sprays in your rhino lining and mine cost me out the door $580 with tax. This is my first pickup truck and I don't like stuff sliding around in the back of the truck and this textured surface will certainly limit that. The quality of the work that they did was surprisingly good. There was no overspray or thin spots and I couldn't find anything to get upset about not that I was looking to get upset but they did a really good job and I'm very pleased with the outcome.

    After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

    Western Reserve Harley Davidson - motorcycledealers - Updated May 2026

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