My husband and I have been in the market for a good used car that would hold up to the long daily…read morecommute. We purchased a 2007 VW Passat Wagon from here and we had a phenomenal experience from beginning to end. These folks bent over backwards to answer all our questions and making sure that the financing was a breeze The value of the car has held up over time and what makes them special is the "unique" customer approach, hassle free paperwork, and amazing follow through. I'm staying away from big dealers for now on and only coming here for the kind of customer service that we "ALL" should be getting.

Best experience I've had with a car guy. Jonathan, is friendly, trustworthy and easy to work with,…read moreand he can help you find whatever you're looking for. I bought my '07 Grand Cherokee which I love and am completely happy with. Fidelity is well priced and HONEST operation. 5-star service!

This is a great family Business that we have purchased multiple vehicles from…read more From their service to even their sales team that is approachable, friendly, and straightforward I highly recommend connecting with junctional and their family.

Since last review Jim reached out to me about that review!!! He ordered new tires,fixed rotors &…read morereplaced brake pads at his cost!! I agreed to pay half!! They turned the vehicle around in 48 hours!!!! I was very appreciative!!!! They now deserve this rating for doing what they were supposed to do!!! THANK YOU again Jim & Staff!!!

Anyone looking for a used vehicle needs to go here! I purchased a Buick Enclave from this…read moreestablishment. From my initial purchase months ago to present they have continued to treat me with professional service. Every staff member has gone above and beyond to make sure I'm still satisfied with my purchase and ensure my vehicle is working out for me. I can't say enough great things about D & K Auto!

Found a car at New Line Motors that was the best deal in the country. When I decided to buy the…read morevehicle - sigh unseen - they did all the paperwork with me online and I flew to Ohio, Uber'd to New Line, signed paperwork, and was on the road in 15 minutes. Both the salesman and the accountant were kind and easy to work with. I got a quality car at a great price with no hassle.

Bought a car sight unseen from this operation last spring. I asked the salesperson to drive the car…read moreand give me an honest opinion of the car. In so many words he said it drove wonderfully. After it had been shipped to my home, I drove it, and within 100 feet of leaving my driveway I knew we had a bad transmission. The tires were dry-rotted, too. I endured due diligence with the local Volvo garage and, after review, I had a new/used transmission installed. Four new Pirellis which are factory-installed with the car, too. Either the salesperson was lying about the transmission, or he doesn't know excrement from apple butter, but maybe even both! They offered me $500 to keep my mouth shut, but what am I going to do with $500? SCREW THIS PLACE!!! They are dishonest, they are crooks. There are too many honest car dealers on the Internet to risk getting shafted by outfits like this.

Took my van here after another dealer messed it up and have been waiting for a call back when the…read moreparts ordered come in. It's been well over a month at this point and no updates on parts, but have got plenty of solicitations/texts on signing up for their discounted plan/services. I drive a fleet/company vehicle which they know and have no use of whatever they're offering. They said my steering wheel control buttons and backup camera were bad and needed replaced and that they "re-flashed" my shifter button. I don't know what they were talking about but none of it needed replaced. Firestone fixed a loose battery cable issue that was causing the shifter issue and Reddit help me fix re-seating the camera harness that fixed the back up camera and steering buttons. Haven't had any issues since Firestone fixed the main battery issue. No call back, no updates, spammy texts, and saying I needed parts I didn't...No, I don't recommend taking a vehicle here.

Their service center communication is horrible. They had my vehicle for three months before it got…read morerepaired. And I'm not one to leave the bad review . Now my Truck was involved in a accident where it was totaled and to close out my financing account the finance company needs to get a hold of the dealership. They've been trying to get a hold of them for 45 days. Leave voice messages and emails. I have called the dealership numerous times talk with the operator, letting her know needed to talk to the finance person in charge. They always tell me they'll call you back but they don't. I've called and left numerous messages with the sales manager. They don't call me back. Meanwhile I am without a vehicle until the dealership gets a hold of my financial bank and gives them what the warranty payout is. They have to be the worst dealership in Lake County. I've never had to go through something like this before.

Bought a car from them. They wont stop calling me. I've asked them, begged them to stop calling…read moreme, nope, they keep calling. Went to the FCC, the do not call registry, etc. They wont stop. I'm looking for an attorney to sue the hell out of them. I have all attempts recorded, and archived. I would not recommend buying anything from them. Do not give them your phone number!

Buying a car and getting maintenance done personal service from owners a good experienceread more

Not the typical car dealer. They were honest, upfront, considerate, and respectful to me on…read moreeverything we discussed. I haven't been this satisfied with a new car dealership in years. Preston Ford delivers even two states away. They could not have provided a better experience. Thanks to Anshu and the entire staff. I even had contact with the ownership ensuring my total satisfaction. If you can, buy here. My total buying experience was done all online and was smoothest ever.

These guys are the best! We have bought several cars from them over the years. Our most recent…read morepurchase was the electric 2022 Mustang Mach E. has been outstanding. The service dept is second to none! Above and beyond communication and excellent work- done right the first time. Very nice family run business. Highly recommend!

We have done business with Preston Superstore's JJ Moore for over 15 years and cannot be more…read moresatisfied with his curtious and sincere service. Thank you JJ.

I got my white ford Ranger last week..with thanks to everyone who helped me. Adam Gaydos, Greg…read moreChismar, Greg Gromack, Steve Hohs, Andy Franck. I love my Truck and couldnt of gotten it without all these people.even Pat Preston.so Thank you all.. !

I had a very disappointing experience with Ken Ganley of Mentor. I left a $2,000 deposit for them…read moreto locate a Premium HEMI Durango -- the only trim that qualifies for 0%/60mo financing and includes the features I required. Despite repeatedly confirming this in texts and calls, they failed to source the correct trim and instead presented a lower model that didn't meet my requirements. When I declined the wrong vehicle, both the salesperson and finance manager told me their "policy" was to keep deposits on vehicle locates, even though they didn't provide the proper written disclosures and never delivered the vehicle I requested. I requested my refund multiple times and was ignored. I ultimately had to file a complaint with the Ohio Attorney General. I strongly recommend caution when leaving deposits here.

While the store was closed for the weekend, I emailed and they confirmed the vehicle we were…read moreinterested was available. I provided all the details they would need, including a cash sale. I asked for the price out the door so I could get a cashiers check. After multiple request for the price, asking for it in writing, they state the car is no longer available. The next day the vehicle still shows available but the price has been updated/increased. I emailed and asked why the price has been updated if it was sold, no reply. Telling.

Hello this is not a complaint of the service or snacks plus drinks they supply here. For the most…read morepart I thought the costumer service was fine, some had a flat tone but maybe they are tired. Anyway while I am sitting in the lounge area waiting for my car. Several employees have walked through and slammed the Parts (race department) door. Following that I hear a series of arguments and inappropriate language used. If there is a dispute you must have as an employee and use inappropriate language do it out of costumer's ear. I just thought that this was a good mention because I have never heard that before and I also work with costumer service. And if you have worked in that department before you know you need to talk about your anger away from prying ears.

My salesman James Cain was very helpful, polite and explained my new K5 Kia on July 6th to me. I…read morewould recommend him for anyone that is looking for a car. Also Preston Kia's finance manager Haley was very pleasant to work with and answered all my finance options for my new car. Great friendly dealership for your car needs.