Bought a car from them. They wont stop calling me. I've asked them, begged them to stop calling me, nope, they keep calling. Went to the FCC, the do not call registry, etc. They wont stop. I'm looking for an attorney to sue the hell out of them. I have all attempts recorded, and archived. I would not recommend buying anything from them. Do not give them your phone number! read more

Buying a car and getting maintenance done personal service from owners a good experience

Walt and Tom were awesome! Walt may be bald, but the man knows his stuff about cars and hair (weirdly impressive). Great service, great people, and somehow we left with a car and sore cheeks from laughing! read more

Walter Queisser our sales person did an excellent job setting up all the electronics on the car and explaining how everything worked and answering all of our questions. The dealership was clean and everyone was very friendly and accommodating. Walter went above and beyond making sure we were very comfortable with our purchase of a 2025 Chevrolet Equinox AWD that he even stayed past closing time on a Friday night. The deal we got was the best around and Walter even added some free maintenance items not covered by the factory warranty. With 5 dealerships within a 15 minute drive of our house we chose to drive 45 minutes to Preston Chevrolet to buy our new vehicle and we are glad we did. read more

Waiting at Preston. 3 1/2 hours and counting. Warranty work that they should have taken care of last week when I had the car in. At that time it had some issues and I wanted to get it in before the Warranty expired. At that time, I told the tech that I wanted everything returned to factory specs. So with the work that they did last week, why did they neglect to change the battery and wipers, which I was entitled to with my warranty? Anyway,sorry for this long text Just venting. Bottom line I won't be back to Preston and definitely will not be recommending them to family and friends. read more

JJ and Shannon are great and truly care about their customers. I can't say the same about their service department, Zero integrity, service advisor Marv needs training on how to communicate with customers, the vehicle was never repaired correctly on the first appointment, things were falsely documented and I was lied to. The vehicle's issue is still not corrected even though they had the car for a week. My frustration level with them is at an all time high. This is the worst service department I have ever dealt with. Preston has lost a customer because of it. read more

Brian Lightner is absolutely the best person for any of your car purchases. I have been going through Brian for over 15 years and will continue to do so in the future. For anyone purchasing a new or used cat, Brian is the go to person. read more

We have always had our cars serviced at Preston - no matter the make or where we purchased it. They are honest and fair. When we had the time change (DST) 11/3/19 I was unable to reset the time and date - by Friday 11/8/19 I was really getting upset - the Subaru manual didn't help. Trust me - I may be old but I still am smart. I pulled into Preston's Service Department asking for a favor - HELP! In short order two really nice guys in the service department came to my rescue and got things back to normal - No charge, nothing. They were just glad to help - okay, I did promise them chocolate chip cookies - a small price to pay for neighbors helping neighbors. It is so nice to see a big dealership that deals with people in a way we don't see much anymore. Thank you Preston! Amy Sustin Middlefield, Ohio read more

We are on vehicle number four working with Preston. Love the staff and the customer service Mike and Denny were great. I would recommend this dealership to anybody. If you're looking for a family friendly dealership that takes care of their customers this is the place. read more

If you are looking for a car or truck this place will not steer you wrong. They do not fit the "car salesman" image you might think of. Easy to talk to and deal with. They come across as really wanting to help you find your vehicle. I do not care to do surveys or reviews but I do not mind doing both for them. The service was/is that good. read more

They took care of us above and beyond my expectations. It's a hour drive from our house and I wouldn't hesitate to come out here again for the rest of my car needs as our family grows. I'm very happy with the care we received here and the personal touch. They never pressured us into anything like most dealers do so that was nice being able to breath and talk it over. I highly recommend this dealership to anyone looking for a vehicle. Will be referring friends and family here. No other place compares to the service they provide read more

I had a great experience at Preston (actually Kia). I think they do a great job! They follow up with you and have great customer service. I love the car and got a great deal. I also take it there for repairs. Everyone is very professional. read more

I brought in a chevy cruz with a front window of track.as it was 5 degrees out when I called Adam got me in 1st thing in the morning.the repair was done quickly. I also talked to several people in the dealership who were very friendly and accommodating.it was a great experience. read more

My sissy and brother in law shopped for a new truck. In and out in a little over 2 hours. Fantastic. Bill, David, complete staff GREAT!!! read more

Had a stranded car with a dead 12V battery. Talked to Cindy on Friday and initially was told for a Monday repair since they did not have the battery on hand. She was able to get someone out for a parts pickup on Friday and was able to give me a Saturday morning repair spot. The vehicle was ready at time promised and, equally important, at price quoted. It came back cleaned from all that salt which was a nice bonus. read more

Owner Bill was amazing and helped me out a ton. He deserves a 5 star. Only problem I had was a throttle sensor went bad, but they fixed it for free under a prior warranty deal. The negative here is their detail crew. Not sure what is going on there. I get didn't buy a $40k truck. Still I bought a truck they left salt stains and dust in multiple places. You could see where they wiped one good time and seems like that was considered good. Overall I would say this is a great place and has great deals. Just was disappointed the truck wasn't cleaned better. The lady at the front desk was amazing too. She really makes ya feel like your at home here. read more

We were visiting from out of state and needed an oil change. When I called to schedule an appointment, I was told they were booked. When I told the receptionist that I was from out of town and could not re-schedule, she spoke to the manager and I was able to go in 20 minutes for the oil change. Service was great. The staff was very accommodating and gave us excellent info on the area. read more

Such terrible customer service. I have been trying to buy a car from them for the past three weeks. I don't have perfect credit so its taking a little work to get a car. But they say they are gonna call and don't. When you call them you can never get a hold of the person you need. And they dont call you back when you leave a voicemail. So frustrated. read more