These guys are the best! We have bought several cars from them over the years. Our most recent…read morepurchase was the electric 2022 Mustang Mach E. has been outstanding. The service dept is second to none! Above and beyond communication and excellent work- done right the first time. Very nice family run business. Highly recommend!

Not the typical car dealer. They were honest, upfront, considerate, and respectful to me on…read moreeverything we discussed. I haven't been this satisfied with a new car dealership in years. Preston Ford delivers even two states away. They could not have provided a better experience. Thanks to Anshu and the entire staff. I even had contact with the ownership ensuring my total satisfaction. If you can, buy here. My total buying experience was done all online and was smoothest ever.

From Chris in Internet Sales to Tony, our salesman, to James Preston, who greeted me by name upon…read moremy arrival before being introduced to Dylan in finance, to the detailer who shined up our new ride before we drove off, EVERYONE we came in contact with were extremely courteous and quite professional. The finance manager, the sales manager and even one of the owners made it their business to personally speak to us and see how they could accommodate our needs. I felt very comfortable here and like earning my business really was a priority at Preston Kia. It made the dreaded used car buying scenario very pleasant and unlike any other car buying experience. I didn't feel pressured or haggled at any time during this process. In fact, I felt like I had expert consultants in my corner looking out for me to ensure that I had everything I needed. If you are looking for a dealership that has sincere and genuine associates to assist you with your car buying experience and not some slick used car guy trying to push you into some old overpriced lemon just to meet his quota then Preston Kia is worth the drive to Burton, Ohio, no matter where you live! Tony will get you in the vehicle that is just right for you! When I tell you that these people will do EVERYTHING they can to get you into a new vehicle, trust me, they will. I witnessed it. Dylan went above and beyond and worked magic to make sure our finance package was solid. I truly can't say enough this place and the customer satisfaction we received at Preston Kia! Thank you, Tony! Thank you, Chris! Thank you, Dylan!

Hello this is not a complaint of the service or snacks plus drinks they supply here. For the most…read morepart I thought the costumer service was fine, some had a flat tone but maybe they are tired. Anyway while I am sitting in the lounge area waiting for my car. Several employees have walked through and slammed the Parts (race department) door. Following that I hear a series of arguments and inappropriate language used. If there is a dispute you must have as an employee and use inappropriate language do it out of costumer's ear. I just thought that this was a good mention because I have never heard that before and I also work with costumer service. And if you have worked in that department before you know you need to talk about your anger away from prying ears.

We have done business with Preston Superstore's JJ Moore for over 15 years and cannot be more…read moresatisfied with his curtious and sincere service. Thank you JJ.

I got my white ford Ranger last week..with thanks to everyone who helped me. Adam Gaydos, Greg…read moreChismar, Greg Gromack, Steve Hohs, Andy Franck. I love my Truck and couldnt of gotten it without all these people.even Pat Preston.so Thank you all.. !

My second car purchase, first was a new van in 2007 and service and sales for the life of that Kia…read moreSedona was easy, pleasurable and fair for those 10 years. By the way, I bought my first vehicle as a single woman and after dozens of dealers playing games with me, Preston, Kevin and Sales Manager, were able to come to a satisfactory price in a few hours. When we recently went to look for a new vehicle I returned to Kevin McClure, sales and leasing consultant.(At the same time, I also reached out to a least a dozen dealers with the same info. None of them listened effectively enough to do anything but continue to try and get us on their lot with no proof they had a vehicle that met our needs.) Kevin is easy going and he took note of our requirements and showed us some vehicles that met our needs. They had already given us a fair price on our trades. He continued to be responsive when we indicated what our financial goals were and introduced us to Ed Smith, the Kia sales manager. Ed generously and effectively searched for weeks to find us a used vehicle in a price range that was a good deal and fit our needs. He stayed in communication! I can't say enough about how much we appreciated this. It saved us time, frustration and conserved my health. We were disappointed in the time it took to close the purchase and loan. Although, there were some "life matters" that happened which wasn't under anyone's control and I'm not sure that anyone could have gotten things done quicker, considering the situation. I suggest that you have done some investigation of competing loan rates for the vehicle you're considering. With this information, we were able to quickly communicate how much we were willing to pay and they found a lender that would beat that. If you haven't investigated Preston you should. They offer loaners or pick up for service. They are reasonable for oil changes and will keep an eye on your vehicle. I can't say I do everything they advise, but most times when repairs are suggested, it's accurate. Their prices are competitive with bigger shops. 5 Stars? Preston is good but not perfect and I want to leave room for them to tidy up the few small items so that I can revise this score.

I also have to comment, the last time I was in they said I needed new front brakes, so I did some…read moreinvestigating and took it to an independent auto repair location, they got it up on the rack, took off all 4 tires, and said "you don't need brakes at this time" So as I suspected, someone just wanted to scam me out of $635 bucks for front brakes, and oh yea, after my last service, several weeks later, I noticed something silver under the hood, only to lift the hood and find a mechanic's screwdriver left under the hood (which could have fallen into the engine) - I don't know what's going on at Preston, but I just don't trust them any longer.

I guess I have been a sucker. I had a transmission flush with Preston last week. I came back in…read morethis week for repairs they found during last week's maintenance. I asked them to check the transmission because the shifting didn't feel changed. They said the fluid was gooey and black..and tried to give the speech about needing a flush...they back pedaled. Who knows what they did and didn't do...at this point they may have "fixed" things that were not broken.

Matt, David and Mike at the service department are great communicators. They do an excellent job of…read moremaking sure we know what to expect every time we visit. Highly recommend Preston Ford service!

For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.

I needed an oil change, filters and all around check up full car service and for what appeared to…read morebe a leak in a tire. The service was provided and a nail also was found in said tire. It was recommended by this dealership that I find another place to get a tire as they would charge about $400 for the tire. On recommendation from my landlady, she suggested Fuerst Automotive. Going in just before closing they set up an appointment first thing the next morning. They checked tire, found it did have a nail and replaced it with a new tire, costing half of what the other dealership would have charged. They were polite, friendly , and fast in replacing tire. I recommend this company.

We have been going to Fuerst Automotive for several years. Recently we took our car in for a…read morebroken control arm. They had to replace both since the other one was cracked too. Amy is wonderful. She kept us informed about the progress and the final price. I feel their prices are fair and they do a great job. They even send you pictures of the problem parts. We are very satisfied with them.

DO NOT BRING YOUR VEHICLE HERE!! If I could give a zero star rating, I would. They have the WORST…read morecustomer service I have ever dealt with. I brought in my vehicle to have a headlight fixed that was giving me problems for years (continued to blow out every month). Once they had my vehicle, it took them over 2 months to fix. After thousands of dollars, non communication, sending extra claims that were not authorized to insurance, problem is STILL NOT FIXED!! Headlight is out AGAIN!! They will take your money, take advantage of you, and then treat you like shit when you're upset. Eric the manager is a total douche, who's head is stuck so far up his own ass. This company is terrible. RUNNN

I took my vehicle, as recommended by my insurance provider, to Preston Collision. It was the worst…read moreexperience I have ever had. My car was approximately two months old and had been damaged on the road by a piece of flying metal. However, when Preston Collision was finished, there was a scratch on my touch screen. The owner checked to see the replacement cost, said it was too much and told me, and I quote, "It is your word against mine. I am not fixing it." The staff, particularly the owner's son, told me that my car was cleaned inside as a courtesy. However, when I showed him the scratch on my touch screen, he stated that no one had been inside of my car. The place was filled with unprofessional people and I would rather drive four states away than take a vehicle here.