I purchased my 2022 Volkswagen Atlas from Ron Marhofer after the finance paperwork was corrected. My salesperson, Dawn, was great--professional, patient, and easy to work with. I really appreciate her help and I like the vehicle. My concern was with the finance process. I was told my lender wanted me to have the full service package for my Atlas. The initial contract included thousands of dollars in optional products that significantly increased the amount financed. After I questioned the charges and declined the optional products, the contract was rewritten at a much lower price, and I completed the purchase. My advice to future buyers: Ask to see the entire contract before signing. Don't rely on signing documents on a tablet without reviewing every page. Ask which items are optional, read everything carefully, and don't be afraid to say no. read more

Purchased a Jeep Gladiator in December. Also purchased the platinum warranty for $3000.00. 6 months later first thing that breaks down $500.00. You guessed it not covered! So think twice about buying their garbage warranty. read more

I visited Ron Marhofer Chevrolet twice last week to purchase a 2024 Honda Ridgeline they had listed. In my experience, this store operates like a typical high-volume, rigid "no-haggle" operation, where that policy seems to be used as a shield to avoid meeting even the most basic customer expectations. What stood out immediately was the lack of disclosure and the unwillingness to address obvious issues. The Ridgeline I test-drove had a broken center console lid. Something that should have been caught during inspection or reconditioning. This was never mentioned upfront. When I asked about it, I was told it was being sold strictly "as is" and would not be repaired. I was later told Honda might fix it under warranty, but the dealership still refused to have it taken in before the sale. I was expected to purchase the truck first and handle the repair myself. I also looked at a Tacoma on their lot and immediately noticed molding sticking out along the body. Again, no disclosure. These are issues visible within seconds, yet they were only addressed after I pointed them out. When I spoke with the sales manager about pricing, the experience was equally rigid. There was no willingness to discuss the out-the-door number in a meaningful way, even with visible defects present. The store also attempted to include a $600 "clear-coat finish" add-on that I did not want, and removing it required additional back-and-forth that shouldn't have been necessary. To be clear, my salesperson was polite and not the problem. The issue is the dealership's overall approach: lack of transparency, refusal to address basic repairs, an inflexible pricing structure, and add-ons that don't add value for the buyer. Based on my experience, I cannot recommend this dealership. Customers deserve open communication, proper vehicle inspection, and a fair pricing process, none of which matched what I encountered here. read more

I had a very concerning experience with this dealership. While looking at a vehicle, I pointed out a major safety issue with the front brakes that clearly needed attention. Instead of addressing the serious brake problem, the dealership focused on a minor issue with the tail lights and seemed willing to repair that while ignoring the much more important safety concern. Brakes are one of the most critical safety components on any vehicle. The fact that this was not taken seriously raised major red flags for me. Customer safety should always come first, and it did not feel like that was the priority here. Because of this experience, I chose not to purchase the vehicle and have since blacklisted this dealership. I would strongly recommend that anyone considering buying a car here carefully inspect the vehicle and make sure any real safety issues are properly addressed. read more

I generally don't care for dealerships because of past experiences, but now that I've had a full experience (all departments--Service, Sales, Finance) with Marhofer Chevrolet, I find that I'm pleasantly surprised and comfortable with saying this is a good dealership I would recommend to a friend. My Marhofer experience started with their Service department when I brought in my 2017 Volt LT (purchased from a used lot back in 2020) for routine service and software updates. Everyone was friendly and there was no upselling pressure for services I didn't need or ask for--a big relief. Fast forward a year and a half later when I decided I wanted to purchase a low-mileage Bolt EUV Premier I spotted on their website. I again felt no heavy pressure to buy from Brysyn, the young sales rep I worked with. The price on the vehicle was a no-haggle price, but it was fair, based on what I had seen elsewhere. The vehicle did have a chip in the windshield that happened in transit, but they replaced it. The car was perfect! Next came the Finance Department and I couldn't have been more pleased working with Holly, their finance manager. She was super! I was happy with the rate I got and the fact that she got it with my bank. She's smart, witty, and very thorough. My wife and son have both purchased cars from other Marhofer dealerships in the area and they were comfortable with their experiences. Still enjoying my nearly-new vehicle and have not been pressured to buy anything since I brought it home. read more

Service department is a bunch of scammers. Parents took vehicle in for complete rear brake failure on a 2022 GMC Sierra 1500 with only 26k miles. of course they recommended the brakes be replaced, not surprised. that's what it was in for. then they recommended a bunch of other services. $60 to replace the brand new Rain-X Silcone wipers ($80 set) with their garbage wipers. $360 for a fuel service that when googled should be $250 on the high end. And $400 for a brake fluid exchange. Absolute garbage service advisors. Unfortunately i warned my parents too late about the rip-off. DO NOT USE THIS STEALERSHIP. read more

We cannot leave zero stars, as that is all they deserve....!!! So it all started out as basic service to our truck that we purchased used from their lot in Stow, we needed spark plugs and coils which we knew, told service tech fix it please no matter the cost. Then we ended up in and out of their shop numerous times, every time after leaving the engine light would keep coming on, they would take truck for hours sometimes only to leave and light come on again. This had us worried, yet every time we had this happen we would get an engine scan done at parts store and would always be a new misfire. Now remember we were supposed to get plugs and coils, but only one plug was changed and one coil. We also pay for platinum service protection which meant nothing to the techs at this shop. After months and months of back and forth we decided to go to another dealer and found out that Marhofer put wrong parts in our engine, over gapped the plugs and didn't even tighten them down, (we have documented and video evidence of this). After getting new plugs from other shop we found out that damages from their lack of repairs caused more damage to our truck than we'd expected. We were told Emily was going to contact us in December, which never happened. Then we were also put on a list for a loaner car to get truck repaired, that never happens either. When we finally got in touch with this Emily they spoke of, she acts as if she had no knowledge of our problems. Asking us why only one of our plugs was changed and why we didn't get a loaner car. Neither of these things were in our control. Now we have catalytic converter issues and they won't fix their damage, I've been now waiting for over a month for a call back from a director or someone that Emily promised would call, eight months now and no repairs made or anything done to fix our issues, I have documents and video and also witness statements, our next step is gonna be social media or the local news to get our answers, I do not recommend ever buying from Marhofer or purchasing a service contract through them because they will not honor it anyways, they don't even have a clue what they are selling. The guy at their shop threw the paper with our service contract at my wife and told her she can go elsewhere. Nice business Ron Marhofer, hope you know your employees are treating customers like crap....!!!! read more

Over the past 4+ years I have purchased 4 Chevy vehicles and I will say Ron Marhofer is the worst and I will never return. If you want a dealership who illegally tells you the addons are a must RUN, file a complaint with the Ohio Attorney General, and do not pass go. This dealership does not care (I know not their job) yet they will do everything thing to take money out of your pocket and put it in theirs. There are LOTs of dealerships around and can even get the car you want from Marhofer. BUYER BEWARE!!! read more

Terrible Service Department at Stow....Will not go back for anything! I took my New Chevrolet Tahoe premier that I purchased from this dealership in for a second oil change, and tire rotation. They were busy, not a problem. I waited. When they finished and called me to pay Ron said, "the oil had been changed, tires rotated, air put in tires, topped off the fluid". Well, my tires were not rotated because, I "Marked" one of my tires with lipstick to see if they really rotated them. Obviously, they didn't put air in the tires either, each one of my tires were all set at different PSI's. As it was when I took it in. I went back and spoke with Ron. He was very apologetic refunded me my $106 for oil change. You know when you spend a lot or a little on a new car and take your car back for service you shouldn't have to wonder if you really getting good service! Tammie H. read more

Purchased a new 2024 Chevrolet Trailblazer end of July. Come to find out the Trailblazer is made and assembled in Korea! Transmission is from Mexico. Who would have thought a Chevrolet Trailblazer wasn't made by US auto workers. If I'd had known I would have bought another vehicle. I found out a week or so later when I discovered the window sticker tucked away in my paperwork. It was never on the window and I test drove 2 Trailblazers When I questioned why I wasn't told. The salesman said "you never asked" Why would I ask if a Chevy Trailblazer was made in Korea! read more

Want to thank Daniel Hoy and Ron Marhofer Chevy in Stow Ohio for the excellent service and troubleshooting on my 2021 GMC Sierra. Was traveling and had a noise coming from cooling fan/ belt area. This has been a something that I attempted to fix at another dealership but they did not fully resolve or missed the actual problem. Daniel and the service team took the time and extra effort to diagnose correctly and fix the entire issue. My truck is now quiet and I would recommend visiting their service department even if you drive a GMC. Thanks! read more

Took our car to Marhofer Chevrolet's repair department over 6 weeks ago for what we thought was an oil leak. It turned out to be a much bigger problem. For the first three weeks we were without a car. Marhofer did not get in touch with us. My husband called to see what was going on and they informed us there was even more wrong than originally thought and they were trying to get approval from the warranty company. They gave us a loaner. Two weeks later someone stole the license plate off the loaner. Marhofer sent a tow truck and took the loaner back. Our car is still not repaired and we still don't have a car. They didn't provide another loaner. The warranty company won't give us an update either. Bad customer service all around! read more

I worked with superstar salesperson, Brittany Garner and finance guru, John Marsden What a DREAM experience starting with the first email response Brittany sent me. She was always very responsive an professional,  when I called to schedule a test drive she accommodated my time request. Sitting with her during what's normal a long tedious day was a pleasure.  We chatted kayaks, dogs, old cars.  Like visiting with a friend! John T managed to get me what I asked for on my trade and got me an amazing low finance rate and warranty package.   Five star service every single step of the way!!  Amazing team I got to deal with! So thankful for a wonderful car buying experience.   I'd like to note I've been shopping for 3 months for my Explorer and the customer care Brittany and John showed me is certainly way above and beyond what I've encountered as I was shopping and researching.  From aloof email responses and unreturned calls leaving unanswered questions with other dealerships, it was quite refreshing to get the service I did at Ron Marhofer Chevrolet!!! I'm sending my parents to Brittany and John in the near future when they are buying their next vehicle too! read more

What is the point of having a charging station if you park cars there so people can't use them. During operating hours is one thing, but you do it after hours which is the only time they can be used by ev drivers and it has happened multiple times. If you don't want people to use them then what is the point of having them or telling the public they are available to use when you clearly don't want them to read more

I have been buying vehicles from Marhofer Nissan for decades. I can't believe this store is owned by the same company. The purchasing process was a night and day difference. I was told I didn't need to come into the store and we could financing over the phone. Great! That's what I am use too. They ran my credit, we agreed to rates/terms and trade in. Next thing you know, I get a text we sold your vehicle. I took my business elsewhere. I can't speak of the service center as I didn't use it. read more

I recently had my transmission serviced at this locations. 8 hours after the service my transmission was leaking. I had it towed to the dealership. They got it in first thing in the morning and had it to me by noon. I was skeptical but Marhofer showed decency to make it right. read more

Ron Marhofer Chevrolet - Car Dealers Near Me - Stow, Ohio

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purchased used vehicle in August from here. End of September engine light came on. Took to Marhofer to look at came back telling me I needed an expensive repair. explained I just purchased a month and a half ago and was hoping they would help with some of cost. Was told they wouldnt since past 30 days. Tried calling manager several times couldnt get through. I was just expecting they would at least help in some manner. Just seems odd right after the 30 days. Not going to bash them just won't recommend them moving forward. read more

Fantastic team, service, and inventory! Way out of my way, but bought my car here because they had it in stock and were amazing to work with. Even stayed way past quitting time to help me. Highly recommend! read more

Purchased a 2016 Malibu from this dealership in January of 2017. Purchased it used with only 12,000 miles on it. June of 2017 the accelerator pedal goes out on the car, but is replaced under the warranty. Flash forward to February 2018 and the same accelerator pedal issue occurs. Covered under parts warranty. The kicker however is that upon inspection of my vehicle it is found that my headgasket is leaking. While it is covered under the powertrain warranty, this is the 3rd issue with a car that is barely 2 years old and has less than 50,000 miles on it. Due to my credit, they cannot get me out of this car at the Hyundai dealership, and I am underwater on this lemon. Star far away. This was the 3rd and last car I will be buying from Marhofer, as they won't make it right when they screw you over and sell you a lemon. read more

Honestly, I've never had such a crappy car buying experience as the time I had last night. I inquired about a specific car, was contacted and reassured the vehicle would be there. I set up an appointment to see the car, wasted 40 minutes driving there, cleared my family's busy schedule, only to be told the car was sold TWO HOURS before I arrived. It was the ultimate slam to me. So very unprofessional and overall, a waste of my time. I didn't even get to meet with the guy that set up my appointment. I was pawned off on another salesman (who did his best to quell the situation). Don't worry, Marhofer, anyone I know who is ever thinking about going there will be told about your 'bait and switch'. read more

Great customer service. Efficient, clean, professional. Their WiFi password is marhofer - don't tell anyone.

Not bad enough to cover a problem selling the vehicle. Went to pick up a vehicle after service. The ladies at the service pick up desk were unprofessional. Talking smack while behind the customer, like they can't hear them. Oh well...I'll let everyone know. read more

I get both routine maintenance and recalls performed at this location. The service staff are always nice and explain exactly what they will be completing on my car. Free wifi and Cable TV are available if you choose to wait on site while work is being performed. I dropped my car off last night with the night owl setup and they called to verify issue, and then again when they found it a recall problem and even washed my car. The only freature holding from 5 stars is the lack of loaner car, is that a benefit of scheduling an appointment? Unknown, no mention of local pickup or ride home on the site or in person. Many dealers offer this. read more

Poor service for my DIL vehicle that has been in there since December to fix a problem. What dealer takes that long to service a vehicle without a loaner vehicle. I would never lease or purchase a vehicle through dealer. read more

Avoid at all costs. This dealership is by far the worst I have ever done business with in 25 years of car buying. AVOID SALESMAN MIKE DOBSON IN PARTICULAR!!!!!! Terrible customer service, doesn't return calls once he gets the sale. Service after sale at this dealership is non existent. They sold me a "certified" used car 3 months ago that was just outside warranty. It's already been in the shop 3 times!!!! Their "mechanics" are blithering idiots. The one thing they did "fix" for me I had to go back and correct their mistakes myself. Horrible, horrible, horrible read more

My first question to the service department was did they have the diagnostic equipment and knowledge to work on my 1996 Cadillac. Megan called her service manager who told her they could. I had my blower motor replaced elsewhere and it still would not work. I paid $157 for a diagnostic and was told that the HVAC Module was bad. The used part was $500. After installing the used module, as they no longer made new replacements, it still did not work. They said it would be another $200 to tear out the dash to look for a wiring problem. They did not find the problem there and I was told it would be another $800 to pull the entire dash to find the problem. They did find the dash full of acorns. I knew I had a rodent living in the car as I store it in the winter. After I contacted my insurance company and they got involved, the service department told me I should take it to a Cadillac dealer. I refer you back to my first question. They did pay for the diagnostic at the Cadillac dealer to find that the blower motor was bad and the broken wire was right behind the blower motor. They paid for the Cadillac dealer to fix the wire and replace the motor. Why did they not check the motor in the first place? They said they were paying the bill at the Cadillac dealer because they should have checked it. Well then what about the unneeded $500 HVAC unit they put in? They wouldn't do anything about that or the fact the I paid $157 diagnostic fee for them to diagnose a problem that they didn't even find. read more

If I could give this place 0 stars I would. I bought a car from them and since I live out of state I didn't get to inspect it. I did see photos and get a video from the salesman--Brysen. In the photos and video it showed floor mats. I asked Brysen about the floor mats and he said it came with floor mats. I had the vehicle shipped and when I received it.....I noticed the floor mats they included weren't for the car I received. I followed up with Brysen.....he said they never advertised the car for sale with floor mats. So, I was $hit out of luck. I thought that was chicken$hit and I told him that as I asked him about the floor mats and they were in the pictures of the car for sale on their website. He then told me that I got a great deal on the price of the car and they didn't feel they should rectify the issue. I sent a email to Eric(Sales manager) and he didn't even have the balls to respond to me. They would rather a $225 item get in the way of a good review and happy customer then make it right. read more

I initially had a bad experience with this dealership. I was pleasantly surprised with the phone call I received from one the company Directors, explaining that my experience came about due to failure to follow company policies. If the policies had been followed I would not have had the issues I did. I certainly would consider doing business with them again after experiencing their legitimate concern for my issue. read more

My family and I have gotten all our cars here for the last 12 years. Today we decided to shop as a family and everyone at the Stow dealership went above and beyond to help us in our selection and purchase. I initially went in to get my car looked at by the service department and thought we would look around and talk to our regular Sales associate about a new vehicle and options. Dee is one of the best and nicest people to work with. He made sure we had everything we needed and wanted in new vehicles. Bethany walked my son through his first car new purchase and explained every thing to him as he was signing all his paperwork. After deciding to purchase new vehicles the sales team was so helpful in the transition of no longer needing the car repaired or the rental car for the day. Truly this dealership puts guest service as their top priority. Thank you to all of the team at Ron Marhofer Chevrolet in Stow for their assistance, patience and professionalism. I can't say enough about how comfortable and at ease we have always felt when purchasing/leasing vehicles here. read more

The worst car buying experience that I've ever had. This dealership would not let me test drive a vehicle until we agreed on a price on my trade in. How backwards is that. Then insulted me with a low trade in amount, below the KKB value. They should have been more concerned about whether or not I liked the vehicle. Credit score is over 800 so this could have been easy. Will never consider this dealer again. read more

Over the past 7 years I have bought 5 vehicles from one of the Marhofer dealerships. Have been satisfied overall. The only issue I have is when my wife took her Mitsubishi that we bought at the Cuyahoga Falls store, over to the Stow store for an oil change. The car takes synthetic oil and the service guy in Stow said it was over $500 for an oil change because the they don't stock that oil there. He told her he would do it for the "correct" price as a courtesy but don't bring the car back to that store. read more

I started taking our cars here for maintenance because I was dissatisfied with the other dealer I had been using. The service team at Marhofer has been great so far. My only issue is that sometimes it takes longer than I'd like for an oil change. But the last time I was there, I casually mentioned that it had been an hour. To my surprise, I did not have to pay that day. There are cheaper places to get an oil change, obviously. I value having trained professionals service my car. They alerted me to a significant issue ( warrantied ) and offered me a loaner vehicle that night. My car was ready the next day. No com read more

The entire experience was great !! Justin in service, Roger and Jeremy in parts and Lee my technician. Everyone went the extra mile for me and the pricing was very fair. It was a pleasure to visit and have my vehicle serviced in your new first class facility. read more

The staff was fantastic--especially Dee Shannon! I would absolutely recommend him to any one of my friends or family. The level of professionalism and personalization is unparalleled. Give that man an award! read more

Had 2 accidents with my Buick Enclave within 4 months Mar hover Chevy repaired both. Did fine job plus.James takes care of everything for you. read more

I'm a cheapo, so I researched best prices on the used make and model that I wanted within 200 miles of my home in Pennsylvania. I had a large down payment and preapproved financing, so I was ready to deal. I walked out of several dealerships because I didn't get what I wanted. A car at Ron Marhofer in Stow, OH, looked nice and was priced great, but had bald tires in its photos. I was going to demand a reduced price. Imagine my surprise when I found new tires already on the car! I bought the car, and it drives and handles perfectly. Andy Ringer went to great lengths to make me happy, and even offered a better rate than the preapproved financing from the credit union I belong to. A sweet deal and a satisfied customer. read more

I was looking for my first car to buy and let me just say I couldn't of felt more comfortable anywhere else but here. I emailed about a car I was interested in and probably in about 15-30 minutes a great guy named Nick called me and set me up with a test drive that day. After the test drive I was sure that I wanted that car but we hit a small bump in the road but my man Nick Kulich did everything in his power to help resolve the problem. He even gave me OnStar and Sires FM radio for 3 months and continue to help me after the purchase. All in all they just want to put you in the car you want and help you as much as they can. My dealer Nick was only selling for 3 months and I thought he was a pro so I WOULD recommend buying from him if you go there anytime soon! read more

Bought a 2005 Colbolt in 2,2012 used with 48,000 miles on it. First of all the salesman was an arrogant rude person to begin with. He reall got ticked off when I offered him a little under the Blue Book Value of the car. He then called me an idiot. Well, Needless to say I left the Dealership. I returned 2 weeks later and the car was still sitting in the lot. I go out and the same salesman came to greet me. Still had the rude attitude. Well, despite the attitude and the price of the car I bought it due to me not having a vehicle. That's when the issues started. The day I was supposed to pick up the vehicle they accidentally locked the keys in the car and damaged both sides of the top of both doors and did not tell me after the car was paid for with cash. I found out when I got home and they called me to advise they did lock the keys in it after the fact. Of course I took it back to get it repaired and they denied to fix it unless I paid them.Then of course the famous recall happened with the ignition.switch. Right after the door locks started to lock and on lock on their own. Would not fix that except to pull the fuse out for the door locks. After that the keys were giving me trouble coming out of the ignition switch. I drove to the dealership to let them know but the keys came out when I got there and turn the car off. They stated that there is a problem with the gear shifters and that it is on a recall but the keys have to be stuck in the ignition before anyone looks at it. I had to have the front tie rods replaced twice before it even turned 100,000. Each time I requested for them to look at it and repair it they wanted to charge me $100 diagnostic fee before they fix it and then give me a real price to fix it. Of course I took it somewhere else. I stopped ther to get a quote to get it painted and the body shop manager stated that he would not touch it because the cost of the car is not worth a paint job. Well I still have not learned my lesson and took in in a week ago because no matter what I did the keys this time would not come out at all. I woke up on Monday morning and the car was dead due to the key would not turn all the way off which killed the battery. I had the car jumped and drove it to the dealership once again, but this time the car was stating limited engine power and battery saver on. I spoke with the service manager and he stated to just look at it I would have to pay $100 on each on each complaint. That's a total of a little over $200 for them to look at and not fix it. Of course as dumb as I am I agreed only. The total cost for the key, gearshift issue was covered due to the so called recall that they could have fixed a year ago when I brought it in with the problem in the first place. The other issue they made me pay $100 for the diagnostics of the issue and they stated it was the Computer of the car and it will cost $1.400. I declined to much cash to repair. As IO left the dealership The dash lights stated that everything was working fine. I was told by some other mechanic from another dealership that it takes awhile for the on board computer. to reset itself when the battery went dead due to the key being in the on position from the ignition/gearshift problem. In other words Marhofer tried ripping me off. I do not recommend these people at all read more

I brought my Saturn Vue Hybrid 2007 in because my check engine light was on. They cleaned the fuel injectors and the light was off. The next day as I was out at lunch, the light came back on. I took it back the next day and they replaced the fuel injector rings at no charge. I drove the few miles home with no issue. The next day I got in and drove about 1/2 mile from my house and the light came back on. I took it back and was offered a loaner car so they could keep mine to make sure the light went off and stayed off. After finding a few more issues with the car and covering some of the repairs under warranty, the light is off. I was happy with the service Ryan provided, he was helpful and courteous. Everyone at the dealership was pleasant and helpful all the times I had to come in, I appreciate good service. read more

We requested quotes online but based on a previous customer's review we went Marhofer. The staff was pleasant and courteous even though we were not their customer. Bryan took care of us in a professional and friendly manner. Made us feel welcome. Transaction was pleasant and I would recommend and go there if the need arose for another or new car. A+++ Customer Service!!! read more