My experience at VanDevere Kia was excellent from start to finish. Everyone was courteous, welcoming, and attentive to my needs. The team made the process smooth and stress-free, and I truly appreciate their patience and professionalism. Thank you for providing such outstanding service! A huge thanks to Michael Robinson he has been excellent and very helpful these past few years. read more

Horrible service department, and it starts with the management. Well, it really starts with subpar materials. Between receiving horrible treatment and service for a damaged air conditioning condenser to their mechanic not tightening the cap to my coolant during and oil change and causing my engine to overheat....and still waiting on confirmation I will be reimbursed for the tow (I rejected the offer for free oil changes to make up the tow expense ) I cannot wait to be done with VanDevere and Kia. Biting the bullet, eating the negative equity, and buying a Honda. After several weeks, still waiting to hear on the refund for my tow. I've reached out a few times with no reply. read more

These guys did an improper oil change to my car which wrecked the engine. They thought my car was a 6 cylinder that i had before i got a 4 cylinder. They put way too much oil in it. Do not take your car there. read more

They made a deal on Saturday to buy my BMW for 10,000 and I was gonna buy a 4K for 26,000 and they the I he wanted me to do financing with them and they wanted to waste my time and make me come there and talk to him again about it and the an asshole so when you're signing, make sure you check your they will cheat you on financing the price of the car or the tax though add more tax to it read more

They were less then professional I came in with the full intention of purchasing a vehicle and instead of showing me around they insisted I sit and wait for approval then once I was approved I was told I can only purchase one car and on top of my trade in I'd have to give 1,500 for my down payment as well. I told them multiple time I'm not interested in an SUV or any big cars. I was told the only and I'll say it again THE ONLY!! car I'll be able to get is a 2021 suv which I did not want. They didn't give me a price on that car they didn't give me a price range they didn't let me look at the cars I wanted to see nor was I able to do much of anything else. In fact I was told I wouldn't be getting my dream car today or any time soon. I'd say don't come here if you're a woman or someone who is young. They will play in your face and set you up for failure. before you ask yes I did have 3 cars in mind that I wanted to see and I couldn't see any of them I actually wasn't even allowed to go out on my own to see anything read more

Buyer beware, this place is only interested in selling you a car if you're willing to put down thousands of dollars. They'll start off by saying "oh well 500+ a month is the best we can do, times are different and you can definitely get that price down, just put four or five thousand down!" An absolute joke for a customer with a 830 credit score. Went 10 miles away and got a higher trim model vehicle for over 300 dollars less a month with ZERO down! If you're thinking about buying a kia, stay far away from this place. read more

Never have them service your vehicle, over priced compared to other dealerships, and they use scare tactics to push you to purchase unnecessary and unwarranted service add ons. read more

Nice people but make sure you do a price comparison on services. VanDevere's service. prices are higher than other dealers and the Warranty Forever is a real headache to getting things paid for and fixed. You will have to do a lot of work if there is a dispute so make sure you have all of your paperwork together. VanDevere will call you to schedule your service appts to keep you warranty active but keep in mind they try to schedule it a month or more earlier than needed. If you do it then you'll actually pay for more oil changes so just use their notice as a heads up only. Also keep in mind that they will NOT notify you if the warranty has been cancelled due to missing your oil change by a day or two. That happened to someone I know and for years they kept up with an aggressive none manufacturer but Warranty Forever recommended schedule. I also suggest double checking your oil levels after an oil change. The last two times, my car has run really low on oil about two- four weeks after an oil change. When I replace the oil, the level stays fine until my next oil change. Not sure why that happened so I'm watching to see if my car which is older is burning that much more oil or if it just didn't get filled all the way back up. I have not had any problems prior to the last two times. read more

Service Customers: BEWARE! Purchased 4 new tires from this location September 2022, 5 year / 85k warranty. All was great, 4-5 oil changes through 2023. In July of 2023, they completed an oil change and "full inspection" on the vehicle. They offered an alignment but stated they'd have to keep until next day, and I was leaving for a vacation so I pushed back to my next oil change and they stated that was fine. All inspection notes are marked as green (including tires). Fast forward to October 2023, I notice both of my rear tires are showing wires and leaking air on the inside of the tire, close to the body of the car. Tire warranty wouldn't cover as they stated it was the Dealership's failure to take action MONTHS prior. Keep in mind, they did offer and declined but they stated it was no big deal as the inspection was perfectly fine. I go into the Service Dept, they are aggressively pushing that it falls to me as they offered and I declined. I assure you, I would've completed had they said anything like "Hey, you need to get this done ASAP because your tires are wearing oddly". I ask to speak to the Supervisor - it went from "it'll be a few minutes", to "he's in a meeting, it'll be a few hours". That's okay! I have time today my friend! And then after a while of waiting, "he's actually out for the day". Spectacular. They wouldn't cover anything - I'll keep the representative's name out of this, but he told me plain as day "sometimes we miss things because we inspect the tires when you pull it in, and they don't look when they have the vehicle on the lift". Read that 5 times, and then once more. When you pull in, they turn your wheel over to inspect the front, and maybe the outside of the back tires, which is essentially 60-70% of the real inspection. I paid ~$600 for two tires after paying $1k the year prior, because I drive a lot for work. The bottom line is this: this location will put your vehicle, your family's vehicle, your child's vehicle back on the road without truly taking note of potential issues. This literally could have resulted in me totaling my vehicle and who knows who else's due to negligence on basic inspection and what, saving time? Protect your vehicle, your loved ones and your wallet - find another location to get services completed. They accepted that this could have been / should have been caught in July but took no responsibility and certainly didn't try to make it right; simply "that's tough, good luck". I'm unsure how this is even legal but I have not the time nor the patience to pursue anything past warning other people. Do not take your vehicle here if you value your belongings and your life. I can handle poor customer service, shady leadership in the building avoiding tough conversations, EVEN accepting that this isn't going to be made right - but failure to complete your duties when ultimately we trust business like these to ensure that our vehicles are safe to drive, that I can't do. The one positive mention I have to conclude is; they did shuttle me to and from my house after servicing once more. This was kind. Buyer beware, pay more or less or equal elsewhere and stay safe. read more

Vandevere Kia - Auto Repair Near Me - Akron, Ohio

The lack of communication I received when dealing with the service department was unreal ! Called on three occasions and left voicemails for the service advisor only to never get a call back. But their sales team sure did after telling them 3 different times I wasn't interested in buying a new "junk" Kia they called my fiance trying to sell her a new car ! Needless to say that I'm extremely unsatisfied with their service ! read more

Vandevere does an excellent job at communicating and being thorough about the work they do. They not only did what they said but they sent me a video to prove it. That was quality and built trust. They do what they say they're going to do! read more

10/10! If your buying a car go to DAVE, cant recommend more! Dave is the best and make sure every client has a great experience! read more

Vandevere Kia - Auto Repair Near Me - Akron, Ohio

I love my 2023 Telluride (even though it has had multiple recalls and issues) but I wouldn't recommend this dealership to anyone. The sales and service will both piss you off lol just trust me and go somewhere else read more

It's always a pleasure working with Mike Robinson and the Vandevere team! We have been coming here for years because of the service and the family environment. Thank you for all the years of service! read more

For a number of years, I have enjoyed my Mercedes SLK 350. Each time I drop off the SLK for service, I am treated as though I am the most important customer in the world. I am never talked down to. Never interrogated if I am not completely satisfied with a repair. A day or two later the Service Dept. calls to check if I am completely satisfied. It is easy to give the Mercedes dealership a score of 10/10. My city driving car is a 2022 Kia Soul Turbo. I love this car too. Unfortunately, the treatment by the Service Dept. at Vandevere Kia in Akron, pales in comparison. There was an issue the minute I drove the SOUL off the lot after a recent service visit. Upon returning home, I called their Service Dept. and did not hear back for one hour. Unlike the Mercedes dealership, the Service Dept. rep was harsh and accusatory. In short, if I wanted the issue fixed, it was up to me to assume responsibility. That night, I emailed the manager of the Vandevere Service Dept. as instructed. It's been three days and no response. I found these words on their website. "Our team is motivated to do right by customers like you, to put your needs ahead of our own, and to act with honesty and integrity." If you choose to service your KIA at Vandevere, be wary. read more

David Figueroa was very professional and helpful. I went to look at a new car and my husband could not go with me. David was sincere and talked with me instead of to me or down to me. We test drove a different model and went through all the details. We made a deal and when the new car arrived, my husband was able to come with me. David treated me the same way and was very knowledgeable. He answered questions, provided advice and walked us through the details of the car. I will definitely go back when we need our next car. If you need a sincere sales guy, I can't recommend David enough. You will not be disappointed. read more

Vandevere Kia - Auto Repair Near Me - Akron, Ohio

VanDevere has lost me as a loyal customer. After leasing two vehicles and sending a referral to them to buy a vehicle, they tried dishonestly putting in a $1000 "market adjustment" into my lease buyout was good practice. Had I not noticed it in the quotes and found my original paperwork that showed the exact dollar amount of my residual for buyout I would have never known. When I questioned this price I was called by the "Sales Manager" Mack Gilchrist, who proceeded to lecture me on the pandemic and how the owners had directed them to include this "adjustment" in all lease buyouts and how somehow I was the only one of "hundreds" to even question it. I asked how they felt it was ethical to add a fee given I had a signed, legal contract stating my buyout was an exact dollar amount, and he proceeded to gaslight me about prices of groceries and if I still bought food. As if I had a contract with Giant Eagle for the price of milk? When I informed him that he would be losing me as a customer for this, he just proceeded to tell me other dealerships were going to charge $3000. I told him I was going to explore my options and literally the first two Kia dealerships I spoke to, the first had a $500 mark up and the other did not add any fees to buyouts. So needless to say, I did my buyout through KIA OF BEDFORD with the help of Matt Bystricky. They gave me a great deal on my buyout, treated me with respect and they will now get all of my future business and will be getting my referrals. I had to apologize to my friend who I referred to them and share my story with them. All lease buyout people, PLEASE READ YOUR BUYOUT DETAILS CLOSELY AT VANDEVERE. This is an absurd and dishonest practice. I look forward to discussing this experience with Kia Finance. Lastly, just to put an exclamation point on this horrific experience, upon looking at the Vandevere website, I confirmed Mack had even given me a false last name. Told me his last name was "Gill." What does this say about him and Vandevere? A fake name?? read more

I'd give a ZERO star rating if I could. If you want to have your time wasted go to Van Devere in Akron. Don't be fooled by their lifetime warranty on parts and labor, it doesn't make up for the fact their departments don't communicate and they like to play the bait and switch game that gives every dealership a bad name. First we scheduled an appt to drive a Kia Sportage Hybrid a couple days after doing research. Finally the day arrived. We get a text AND a phone call reminding us of our appointment to drive the vehicle. We get there after a half hour drive to the dealership and even though we have an appt no one is available for 10 mins to see us. Then we have to walk to the Buick side because the Kia folks are too busy, followed soon after, we're told they need to make sure the vehicle that was on their website is even there, but it's not. So far so bad. Well they find one for us, and we breathe a sigh of relief, until they say we need to check to make sure it's not already sold. Of course it's sold, so now we're told they have no vehicle for us to drive. I get up and my wife and I start to walk out as they are trying to apologize for their incompetence, unprofessionalism and clear lack of interdepartmental communication. After driving away my phone rings and Rich tries to offer an excuse that these cars sell so fast that we need to understand this. Then proceeds to try to convince me to come back because they have now miraculously found a vehicle for us to test drive. I told him why would we come back after the way we were treated with no communication to us and them being completely unprepared for our appointment. His excuse making continued in a very sad and pathetic manner until I finally told him there's nothing he could say or do to ever get me back there and I would make sure all my friends and neighbors knew to never go to this dealership unless they felt like having their very important personal time completely wasted. Just a completely unprofessional experience from the first minute we walked in that place. Buyer beware of this place unless you want the old fashioned snake oil sales experience. Pathetic. read more

This was the third time I've purchased a vehicle here and I'm highly satisfied like always. I have full trust in their service department and I love the warranty forever and free car washes for life! Highly recommend! My salesperson spent an entire day helping me getting something decent that didn't have high mileage. Mike Robinson is awesome! read more

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Stopped in for a quick consult about an issue. Service had technician take a look and my problem was solved within ten minutes. Now that's customer service! read more

These guys set the standard for Customer Service. The employees are very friendly, kind and considerate. I would highly recommend buying a vehicle from the VanDevere Bunch ! Thank You for a great experience ! Mike Z read more

Bait and switch dealership. Lies about having inventory of vehicle advertised. I called ahead and was also confirmed via email that vehicles advertised were in stock. I was told I needed to come in to start the paper work process to secure the vehicle before it was sold and that several more vehicles were due to arrive within the next couple weeks if the ones on the lot didn't meet my needs. Once you're there they say that they are out of cars, that only a few are expected to arrive in about a month but will more likely be several months and that since they are selling cars several thousand dollars over invoice due to market demands they won't honor the advertised lease deals. I believe that's called false advertisement. Don't advertise a deal if you're not going to honor it. Bunch of crooks! Avoid this dealership at all cost. read more

I went to purchase a new Telluride, got a very nice salesman, and I thought I was well on my way . As it turns out the salesman, David Figueroa, was apparently not as eager as he sounded. He was supposed to call me at home the following business day to secure a a small non-refundable deposit, to order a car and start my 3 to 6 month wait for delivery. I waited and waited and waited some more, all I got were screen shots from his phone of paperwork I already had. So I called him, he said he needed to call me back in 5 minutes. Well that 5 minutes turned into 6 days. I finally went to another dealership, took a test drive, which Vandevere could not do for me, and gave my deposit on a brand new Kia Telluride, straight from the assembly plant , in 5 weeks. Don't trust VanDevere, do your home work and compare notes. read more

My wife and I would like to thank Mike Robinson, Mac Gilchrist, Jeff Douglas, and Rich Glidden for helping us buying our 5th kia. They are always helpful, understanding, and answer every question that you have. We highly recommend Vandevere. read more

Ellery Moore has exceptional customer service as every time I bring my car in for an oil change he makes sure to get me a drink and some popcorn as well as goes over if I can get an early upgrade on my car or not. I will always deal with him and thank him for what he does!! read more

Charged me over $700 for a high pressure fuel pump that did not rectify my Optima's issue and then when the issue continued with no change, charged additional for an ECU flash. Refused to refund part and labor cost for a fuel pump obviously unneeded. Highly suspect scruples in the providing of vehicle service work. read more

Worked with Nico. Very professional and helpful. Was very patient and helped me look at a few different cars until I found the one I liked. He kept working with me until we got into the price range that I wanted. Will be back for future car purchases! Everyone was very friendly and helpful read more

I arrived at KIA vandevere while my fiancé was stuck at work. I was greeted by a salesman named Mike Robinson. Because I'm new at this whole car shopping thing Mike and I walked around looking at many cars. This is a man that knows these cars, I probably asked him a thousand questions. My fiancé finally arrived and together we decided on the 2024 kia k5. The whole process went so smooth and being there by myself I never felt pressured or hassled. I would suggest kia vandavere for sure but you have to ask for Mike or your missing out. !!! read more

As usual you buy a car me they are super nice to you but once you walk out the door that attitude goes right with you. I purchased a 2019 Subaru Outback. Nice car super low miles but a day or two after I got it home I noticed what looked like a big scrape on the passenger's side door and it felt rough like it needed buffed out. I went back to the dealer and was basically told nothing we can do because you could have done that yourself. It's hard to believe their detail people could have missed this since they detailed the car before I picked it up or since it was so unnoticeable they just left it and figured no one would see it until it was too late. Regardless like I said that what can we do for you attitude goes away as soon as you drive your car off the lot. I will never buy here again. I would return the car if I could. read more

Although I didn't buy my Kia Soul here, this dealership has always been extremely great about oil changes and any repairs needed. They get me in quickly for service and even provide a ride home and back if my car has repairs that will take a while. They have a comfortable waiting area where you can work if needed, too, with WiFi connection. read more

Purchased Kia Telluride from this dealership. Great salesman- no pressure at all. Nice facilities. Nice to have an outdoor tent set up while you're waiting for service during the COVID pandemic. read more

Go See John Eskridge. Bought my Kia Forte from him even though I was skeptical at first from dealing with a bad past with car salesman. Ran through all the programs that came with my new purchase such as Warranty Forever which is a big plus. He even gave me information to help raise my credit score also from making payments on my car. I had stopped in for a quick check up on my vehicle & to my surprise John came up to me to see how was the car doing, etc. This dealership is a 3.5 for the back room experience I had to deal with finalizing, but John's performance was a 5/5 & as a salesman he's someone I would recommend. read more

The service department was the opposite of helpful - until I spoke with the manager. I will never go back.

Bought 2022 telluride. horrible experience. With inpecable credit Impeccable Trade in .great down payment I expect 5 star service and I barley got 1Star.they screwed paperwork twice so 3rd times the charm .got 5 to 6 hours in buying a car .the longest time I've ever spent to give someone my money .I will never buy another one from there read more

I own a 2022 Kia Sportage. I had lost the second key and needed another key and took it to Kia for the replacement. While I was there, I was advised that the battery went dead while the car was on the rack, and when they tested it that it was at 0% health. Odd for a car that's so new. Also, very odd that there was no symptoms of a bad battery until the car arrived at the dealership. I was not going to buy a Dealer battery that was double the price of anywhere else so I took it to an auto shop and they tested the battery that was in it and it had 100% battery health not zero. So I was lied to by the dealership my Kia does not need a new battery. They just wanted to extort $300 from me. Avoid this dealership and go somewhere else that believes in honesty and doesn't try to get every last cent out of their customers when they already got $500 for a replacement key. This is why dealerships have a bad name. read more

Great staff in the Collision Center took care of me right away and had me on the road with a freshly washed car in less than 20 minutes! No appointment needed and they made an appointment for oil change for me with another department before I left as a courtesy. read more

The reason the average consumer HATES car shopping are stories like this. I went to Vandevere Kia in Akron today as I have 3 months left on my Kia Seltos lease. I had previously stopped to test drive and get some numbers from Kia of Streetsboro. I worked with a salesman Dave a couple times this past month trying to get into a new lease for a Kia Sorento. I found the PERFECT version that I was looking for so we immediately started to talk numbers. From the moment I sat down, I explained to Dave I needed two things: 15k miles/year and under $500 payment with nothing down but my trade in equity of $3500. Dave came back with two different offer sheets of $525+. I explained that I truly like my car and I can just buy it outright instead if we can't hit a number. My current payment of $261/month is a far jump to anything over $500, so I needed to stay under that mark. Dave comes back from the manager one last time and brings back a sheet that has hand written notes in bright green marker. "$479 per month with $479 down!" BOOM! I was so pumped! I only asked if he would roll the $479 down into the lease and they said no problem. So now were at $494 per month and I couldn't be happier. We start paperwork. Take off plates. Remove keys. Download the app and register new car into the app, etc. An hour later, I finally get to finance. The first thing finance shows is $494 per month with ONLY 12k miles/year. I immediately asked for Dave to come back and show me where it ever went to 12k miles. It was always 15k miles. On the original printed sheet they presented me, it said 15k miles. He told me it would be an additional $19 per month for the extra miles. I told him my goal was to come here with a $500 payment in mind and that I had $6 bucks if they wanted to do $500 per month for 15k miles or else I would walk. After a few minutes with his manager, they would not budge. So I walked. I unregistered the new car on the app. Put the plates back on. Added my keys back to my keyring, etc. Whoever it was, tried to pull a fast one. Reducing the miles to hit my price point without ever showing me (until finance) is the type of maneuver that makes people not want to deal with sales associates and dealers in general. 24 years ago I bought my first car from Vandevere. In that time, I have bought 4 additional of my own and (3 more for family relatives). The manager asked me in 1999 before I walked out, if I would give repeat business in the future and I told him absolutely. 7 cars later, I have kept my word. I will not buy another car from Vandevere Kia in Akron, OH. I have two sons close to driving age and as wife's car whose lease is up soon. We will not be back. They wanted to lose a car deal (with half of the paperwork signed) over $13 per month. Not only did they lose this car deal, but they lost multiple car purchases over the next 30+ years over shady practices. It's like going to Best Buy, saying you have $500 for a 60" TV, finalizing a deal and learning you bought a 40" TV. Last time I will step foot into Vandevere Kia in Akron. I hope this review helps prevent future misleading practices from them as I would NOT recommend their company. read more

Went here today to purchase a Nissan Rogue with my best friend after we had dealt with an unscrupulous salesman elsewhere last weekend. Not only did Brandon Brees meet my expectations for a professional salesman, he exceeded them greatly! I was hesitant upon arrival but instantly, he was welcoming and forthcoming with answers to any of our questions, not just your typical bs to make a sale. I was very highly impressed with his knowledge about both the vehicle and dealership, his straight forwardness and the ease of the transaction. I will be seeing him in the near future to purchase a Kia for myself. read more

First time purchasing a Kia, but we were in the market to downsize and the incentives seemed great so we came here, was greeted by Patrick before we even got inside, literally one of the best car buying experiences we have had. Mike was our finance guy, and they both worked fast, efficient, and there was no b.s. involved. If you need a new vehicle go see Patrick, you will not be disappointed! read more

I had the BEST EXPERIENCE with VanDevere Kia !! They took the time to make sure I was treated with care, respect. I have never owned a New Car, Kia Finance made sure My Dream Came True!! Thank you so much for my piece of mind,security VanDevere Kia. L.Tracy Manning read more

Vandevere Kia - Auto Repair Near Me - Akron, Ohio