We had 2 different noises going on with our Van. I told Misty about the one noise, that we were hearing while driving. My Husband told Misty about the other noise which was when we were backing up and putting the van in reverse. We had 2 different noises going on. Wilson's looked at it and said the Rear Differential support arm needed to be replaced. We gave authorization to get that fixed. We thought that would fix "all" of our noises. No, it fixed the putting the car in reverse noise. We still had the other noise, we took it back into Wilson's and they guessed that it was something else- however, not the struts or wheel bearing (the Dealer had recommended). We had a lot going on with our Van, it also needed new tires. We wanted it all to be fixed, not just part of it. Listen to your customers, write down what the customers are saying, especially, Misty, the Manager handling phone calls. Why should it take 2 times going into their shop to get the noises all fixed? We have better things to do than to drive 30 minutes away to your shop to get our vehicle repaired. Do a thorough job, test drive the vehicle several times, call the customer if needed. I feel like there was some communication issues going on here, either with Misty/mechanics and us. I know what I told Misty and what my Husband said and we told them about 2 different types of noises. They only repaired 1 noise. We were left with the other noise. Eventually, we got frustrated after the 2nd estimate of how much it would cost. We took it to the dealer and it was covered under our Vehicle's Maintenance Warranty. The dealer mechanic, actually came and got me and test drove the vehicle with me in the car, as he wasn't hearing the noise. I told him several things to do to hear the noise. It did take him awhile to hear the noise and then figure out what all was going on. He said it needed a wheel bearing and new struts, which was different than what Wilson's had recommended for the 2nd estimate. Yes, we have 140,000 miles on our Toyota Van, so noises are expected when you get above 100,000. Misty didn't want to explain things to us over the phone, where we wanted to hear from the mechanic on the details about the part and what needed to be replaced. Shouldn't the 2nd estimate-part be the same as what Toyota recommended? It wasn't, so if we had gotten that done with Wilson's, the noise may have still been present after they fixed it. Beware, it seems like they aren't real thorough with their work or the test driving and dealing with customers. Disappointed, as they were recommended to us. read more