Manager is pushy, team is mostly parts changers without proper diagnosis. Had to finish up things they should have done, such as plugging in radiatior fans, a sensor they didn't reinstall, they lost a bolt or two, one of which is a lug nut. My car overheated after one of their repairs, and simply operates worse now. I'm looking for a more reliable, dependable and honest place to take it. Can not recommend. read more

Was having issues with the heat shields on my mufflers. The shop took a look at it and gave me several options, explaining each one. They actually did not try to sell the most expensive option (complete replacement). I am grateful for their attention and expertise. read more

Thank you Dylan for the out standing service . Always fair and most importantly always honest.

Recent visit for oil change. Prices fair compared to other companies. I called around before deciding to use Midas. Employees/Owner very honest/knowledgeable/thorough explanations about service being performed and what repairs are needed in the future. I will definitely return to this company and continue to use as my car needs serviced. I highly recommend this company. read more

My experience at this store is nothing but positive!!! I brought it in for alignment on a used car I had purchased, they did an over all inspection and found a few things that needed to be fixed. They went over prices and I was able to return a couple of days later. I was happy to do so because the manager Dylan Wolfe makes you feel very comfortable, not pressured to get services done there nor do I feel like they take advantage of you just to get your money!!! The other employees are always polite and acknowledge you even if they are just coming through the lobby to gab a vehicle. Will definitely do more business with this company especially at this location. read more

I was completely impressed with their professionalism and customer service and the product quality is consistently outstanding, exceeding my expectations every time. Pricing is fair and transparent - definitely value for money and the waiting room is clean and conferrable the shop is spotless even the mechanics. read more

Very honest professional and know what they are doing The honesty is so important in this business Go there always read more

I used them for oil changes before I moved to Florida. I was one change away from the free one, dangit. Now my nearest Midas is an hour away from me. I always got my oil changed for $20. One time one of the guys forgot to give me a discount on a different service and said my next oil change is free, so that was nice. That's what kept me going back. They're pretty good about just oil change and get the hell out. I miss that place...much rather go there than the NTB or Goodyear. read more

Great experience! Traveling through town and had a tire problem. The guys saw us right away and got us on our way in less than an hour. Also, they did not charge us!!! These guys were great! read more

I could not have been more happy with Joe and his staff , I have used them to service all my cars including my LEXUS . Joe was professional and intuitive regarding the issues about my vehicles and explained free services that were associated with my tire and brake purchases. Many of the recommendations that Joe suggested where thoroughly explained in detail and options were provided. I would DEFINITELY recommend Midas to anyone that is not sure what products and services are available for their Vehicle read more

These guys get a lot of business because they do good work. They are busy often, but it's never a long wait once they have your vehicle. If I get in at the beginning of the day, repairs usually get done the day of. You can trust them to do it right; and they work with you to make sure you understand what's up. They don't throw unnecessary costs on you either. read more

My car battery died on the gas island at W. Market and Ghent a few days ago. Paul, the district manager of the Midas Muffler Shop was also at the gas island. He immediately came over to help me. He called Kyle, the store manager of the shop, to come give my battery a jump. Five minutes later Kyle jumped the battery and I was on my way. Kyle and Paul were very polite and helpful. The next day my battery failed to start and I took the car to the Midas Muffler Shop for a new battery. Had an excellent service call. Cannot say enough good things about the service and helpfulness of this group. read more

This place lies to you about what's wrong with your car makes you believe something is wrong and is dangerous to drive b4 getting fixed was told multiple things were wrong with my front end went to a 2 different shops both told there were no problems. The manager Brandon is a scum bag read more

The nicest man helped me get my car back on the road when I was on a road trip. He fixed a small issue and didn't even make me pay for it. 10 out of 10 recommend read more

Went in for an oil change in October of 2019 and paid for the oil change, windshield wipers, and both a cabin and air filter. I went back for an oil change in August of 2020, and got an oil change. After declining to get new filters and tires I was told "This isn't a Valvoline, just go there next time". When I was paying for my oil change he then told me again if I'm just getting an oil change I shouldn't come there again. This was the manager telling me they didn't want my business just because I didn't want their extra services this time. Rocco is very rude and it's surprising that he is even employed. I understand oil changes aren't the most profitable, but when the filters aren't a year old and my wipers are fine I shouldn't be expected to pay for new ones. read more

I was given wrong transmission flush advice from someone else on staff. When I went back, a different person explained that it should just be a drain and fill, what the unrelated oil leak really was, and why it didn't really need to be fixed. He was calm while I was initially upset. Thanks. I'd still like to know 1. why the service I asked for wasn't done in the first place when I was told I needed a replacement pan and that would be included in the quoted price (maybe they had to order the part), 2. if the person was educated and corrected, and 3. why the recommendation wasn't in their computer. I could have ruined my transmission had they done what I initially asked for. read more

I was recently referred to Midas by AutoZone. Unfortunately, this was a result of unintentional damage to the head lights in my car by an AutoZone employee. AutoZone corrected the problem by providing two new complete head lights assemblies which were installed by Midas. The Midas employees were friendly, worked very quickly, and the work was done to my satisfaction. I was in and out of the store in 25 minutes. I was very please with the service provided. read more

This is without a doubt the worst car repair location in Akron. I took my car in to get the tires balanced and rotated. They called me 2 hours later and told me I needed $1,500.00 of repairs NONE of which had anything to do with the tires. This was on a car with only 48,000 total miles and has been well cared for. Took the car to another shop and they said NONE of the items they recommend where bad. They were so mad I did not have the repairs done they refused to balance the tires. Stay clear of this place. read more

I can echo what Ned P. said of this place. I had nearly the same experience. Took my car there for an oil change and tire rotation and suddenly another $1600 in repairs came up. I ended up taking the car to my dealer to correct what this store did wrong. I couldn't confirm it but the adviser at the dealer hinted that this store made mistakes on my car that ran the bill up. read more

This place is wonderful. Always honest and fast. Comfortable, clean waiting room with good coffee. The guys are always so thorough with their inspections and honest about pricing and repairs. I have had several horribly experiences with being price gouged and lied to because I am a woman who knows little about cars. It's hard to find honest and respectable people who will be upfront with you about costs and repairs but these are the people!! They have done routine oil changes for me all the way to extensive issues. I would not trust anyone else in this area with my car. Awesome group of mechanics!! read more

I try to find the best in people and for the most part, people are great. Lately, I have forgotten how unjust people can be in their actions because I haven't had to deal with a salesman in awhile. I took my vehicle to Midas knowing there was an O2 sensor messed up on my car. How did I know this? Valvoline told me for free. I also knew the heat wasn't working, and it had a hard time starting so I thought maybe the battery was old, the connector was bad, or possibly the alternator was going. Midas offered to do a quick free inspection to tell me what was wrong with my car. They told me what errors were being thrown which was a catalytic error in addition to my other errors that I already knew about. They said to find out more, they would have to do a full diag which cost $80. I wish I would have listened to my gut which said, NO DONT DO IT! ITS A SCAM! They came back with the same exact information and told me they couldn't dig any deeper because my cars computer system wouldn't allow them to go any further until they fixed all of those initial errors. The bill to do that was $2,200. Was I going to put that kind of money into a 2006 Nissan Armada? Heck no! I may not know much about cars, but I am also not an idiot. I can figure something else out. I went back thinking I could simply pick up my car. Unfortunately, that wasn't the case because I had to pay the $80 diag fee even though they weren't remotely finished with the diag. They found the same exact info that I had when I originally dropped my car off. This is just terrible customer service. Oh actually they did tell me one new thing which was that I needed a new battery, WHICH WAS A LIE! I took my car over to Auto Zone after unwillingly paying for a ridiculous fee and being threatened to be charged a high fee in the process of questioning his reasoning. I had a battery on hold since that is what I thought I needed to make sure my car started in the morning. Even paying the $80, it was still cheaper to just getting a battery replaced at Auto Zone than for me to get just my battery replaced at Midas. It was going to be cheaper even if they waved the diag fee which was not a guarantee. Ridiculous! The best part is, I walk into Auto Zone telling those awesome guys that I needed the new battery installed which they do for FREE. He immediately questioned the battery replacement after looking over Midas's results and tested it themselves. When they tested it with the connectors on, it showed that the battery was bad but when he took the connectors off, it didn't even read low. The guy at Auto Zone cleaned up my connector and all was well. And that service, which was far more than what Midas did, WAS FREE!!!! That's customer service. I was going to buy a new battery for $140 and the guy working there talked me out of it and even pointed me to a mechanic that was worth a lick. I am very disappointed in my service at Midas. I just hope that this warning can be heard by others before making the same mistake I did. Good luck with your car trouble and I am sorry if you have been scammed in a similar way. read more

Shawn and the crew always take care of me and my family. (Coming from someone who is very car stupid.) They actually tell what needs to be done and what can wait. Super fast, and super nice guys. read more

Very professional. Manager very helpful and straight forward and informative with no pressure sales. Was allowed to review all quotes on repairs and decide what i wanted done. Very skilled mechanics. Nice waiting room with full view of garage and work being done and was allowed to view what repair work was needed and/or suggested before any work was started. I would take my car there again. read more

Very clean and excellent customer service ! Without a doubt the best experience I have had. The Manager ( Brian ) went above and beyond to make my experience very good. Coffee in the waiting area, a clean bathroom, and most of all, my repairs were good and within budget. I will be back again if I am in need of an honest auto repair. read more

The staff is very helpful and knowledgable. I made an appointment and when I arrived did not have any wait time. Made some recommendations but not pushy. read more