We're new customers, having migrated to follow a trusted team member who now works for Montrose The experience was beyond amazing. Great communication, excellent work on two different cars, work finished on time, and out of this world attentiveness and kindness. read more

Service dept tried to drum up extra labor charges for straight forward work. I wasn't having it. Not surprisingly, they did substandard work which I called them on. Service advisor, then, Master Tech made BS excuses. Thankfully, I know a lot about cars and won't be talked down to or lied to. AVOID. read more

Purchased a vehicle from them back in January, decided I didn't like it in June I tried to cancel my extended warranty and Gap insurance so the negative equity would be alot less and met resistance from the start! Telling me I need an appointment to cancel the policy and the odometer needed to be checked for mileage and sign papers this went on over a month finally I just took it down there an insisted this be done. The finance person was extremely rude to me over this whole thing telling me its going to be three to four weeks before they get to it.and to boot didn't have to sign anything just a huge waste of my time .Something smells about this whole thing! read more

Over $100 for an oil change and they returned my Truck DIRTY ! The coffee machine worked.

What an experience... I buy a new truck every 3 months, because well... I want to. I've been to TONS of Ford dealers, but this was my first experience here at Montrose Ford. After filling out the online interest form for the new Raptor, I was contacted by a sales rep. He was very rude and almost blew the deal. I ended up going over his head to the sales manager and requested a different sales rep. (I was informed the first guy was new, then assigned to a different sales rep. -Why would you give me a sales rep that's new, when I'm spending $97k, I expected better service from the start..) Anyways, the different sales rep I was given was awesome. All questions were answered and signing papers went very smoothly. I'm sure I'll be doing business with Montrose again in the future. read more

Ordered a 2024 Mustang GT with Ford x-plan. Fast forward 5.5 months later after the car comes in. They forced me into paying an additional $1600 in paint or rust protection. None of this was brought up till the day I came to get the car, they could have told me this when I came to order it and I would have gone somewhere else.. If you want to hear how they treat their customers have a listen to my interaction with them... https://youtu.be/I1dYVU2ilcQ read more

Always the best service at Montrose Ford! I have been with them over 20 years. Looking towards another 20! Exchanged my 2020 Ford Escape 3-year lease for a 2023 Ford Escape 39-month lease this past Tuesday. Everyone within the process was very pleasant, courteous and willing to work with me to create the best option for me. Lynn Gullicks was a comfort to work with as my Sales Rep. She stayed in touch with me from the get-go. During the process, she embraced my quirky needs and methods of doing things. Personable! Yes, that's it! And ... she stayed over-hours to help me with the transition of items from the 2020 to the 2023. Very accommodating! Chad (Sales Mgr.) was the best also! THANK YOU EVERYONE AT MONTROSE FOR YEARS OF CARE. read more

My insurance company recommended Ford Montrose Collision Center, I never received an update on my vehicle within two weeks, I had to call them. Some parts were on back order.my vehicle sat outside for three months without being started . When I finally picked my vehicle up three months later. I drove it less than five miles , the AWD censor and Emissions system light came on and the vehicle idled while in park. I was asked to bring it back , so they could troubleshoot. The collision center was unable to fix the vehicle, they sent it to Sierra Acura. Sierra Acura, ran test and sent a video a censor needed to be replaced, my rotors and break pads. The video mentioned that this was likely from sitting in outdoor elements for a period of time . Montrose Ford cover the cost of the censor replacement. I spoke with the director Jim, he was condescending, lack empathy, and was rude. I have never experienced anything like this in my life. I was left with a bill from Acura for $1400 . Jim spoke with the service technician from Acura who confirmed that this was likely because the vehicle sat . I was responsible for not only the bill , but transportation to pick my vehicle up from the location they sent my vehicle to. I had just replaced my rotors in Oct and breaks in January. read more

Montrose Ford - Rotors - Car Dealers Near Me - Fairlawn, Ohio

See all

I would like to express my extreme disappointment in how Montrose Ford handled my Bronco order. After patiently waiting 20 months from the initial reservation for my vehicle to come in and then have Montrose Ford "require" that I pay for $1500 worth of vehicle "protection" at the last moment is unfair and unjust. I did not order this option at the time of vehicle ordering and it is not on the final sticker from Ford either. Therefore, I should not be expected or required to purchase this option. As my hard top Bronco is in high demand, Montrose Ford was very purposeful and strategic in sabotaging my order so they could outfit my ordered vehicle with additional options and sell at a higher sticker price. I confirmed with two other dealerships in the area that this practice is "not a thing" and they would never require this of their customers. They both seemed quite embarrassed that another Ford dealership in the area would behave this way or require this option. I will more than likely still place an order for a Bronco when ordering opens in a couple of months for the 2023 models. I will pay a bit more now, but at least I will be purchasing from a dealership that I can trust and is interested in a longer-term relationship than making a quick buck now. I am a patient person. I already waited 20 months. I can wait four to five more. Use caution when working with this dealership. read more

Just a warning before you purchase from Montrose Ford in Fairlawn. I purchased a car here 4 months ago and part of the exhaust broke where it had apparently been taped up instead of being repaired correctly prior to me purchasing it. I was told to bring it in and they would take care of it (what an awesome place!) Only to bring it in (2 little ones in tow) to hear that now there is a long list of why they won't fix it, for example: "well it wasn't broke (it was rigged up with tape that is expected to last 3-4 months- said my step father who is a manager at one of the largest auto part stores in the US) when you bought it" and "it's going to cost us a crazy amount to fix", and "We actually don't have to approve or meet any standards when we sell a used car" -General Manager Chris. I actually had a good first experience with Brian at Montrose Ford and am sad to report such a lack of actual customer concern and service behind what they sell, especially when they state that they strive for excellent customer service on their voice recorded phone message. After speaking twice l with general manager, Chris, I had hoped that they would resolve this issue with great customer service and satisfaction, as he stated he would 'find out what he could do and get back with me'. Chris has never reached back out and sadly, I am now more disappointed in Montrose Ford than ever. I have called numerous times, left messages, spoken with the receptionist and still, I have not received one phone call in return. The one time I was actually able to get a hold of anyone else (Joe, the other general manager) I was promised he would call me back within minutes, many hours later and I still have had no contact with them. I am thoroughly disappointed with not only the service but also the lack of accountability and responsibility Montrose Ford has displayed. Myself and my family will no longer purchase cars from Montrose Ford and I urge you to be cautious if you are considering purchasing from here as well. read more

Montrose Ford - Broken exhaust - Car Dealers Near Me - Fairlawn, Ohio

After receiving very poor service at another dealership I landed with an excellent salesperson/staff at Montrose Ford. Adam was 10+. Very personable, professional, and a value to the sales team at this dealership! I am glad I chose Montrose Ford. read more

I had a very positive experience with Adam and his manager when recently purchasing a used Volvo. They were up front, easy to come to terms with and made the whole process stress free. I came 2 hours to get this car and very much appreciated that it was as advertised and maybe even better. Would look to them again next time I am in the market. read more

I purchased my car here, I always take it there for my service. What I have found is that for all of the normal servicing like oil changes and tire rotation and alignment, they are priced very comparable to anyone and I have paid less for oil changes at times because of specials. The quality of the job and experience and expertise of the technicians is worth it to me. I like that Rick in service is like my advisor. He knows me and my car. I trust him totally to do what is required and never oversell me work. Great job Montrose. read more

**Attention Scammer Dealership** Montrose Ford in Fairlawn, Ohio I saw this 2020 GT500 listed on eBay for sale and contacted Daniel Russel "Sales Manager" after a little back and forth talk we came to a deal on a price and they pulled the listing down as you can see in the photo. They sent me the credit app as you can see in my email they ran my credit and got it approved through Ford with a Mike in their finance department. Just a normal deal as many of my other car purchases, "well so I thought." I was supposed to get the paperwork in the mail on Thursday or Friday and didn't show up, so I called the dealership and texted Daniel asking were is my paperwork as you can see in the text screen shot. After some waiting I get a text saying the original guy that ordered it wants it now, I'm like I don't care what does that have to do with me? We made a deal! (As you can see in my screen shot) Pissed off, I call the the "GM Joe Dyer" who is trying to screw me out of the deal and asked what is up? I told him I made a deal with Daniel, you ran my credit, got it approved and now you are snaking the car out from underneath me? He just said yes! What the actual F! Am I wrong here thinking they can just snake a car away after the deal was made and the ran my credit under false pretenses just to take the car and sell it to someone else? The deal was literally done with me already I was paying 17k over sticker, I think they were offered more without telling me, that's the only thing that makes sense from the people I have talked to. I'm going to find out what recourse I have because this is just wrong and bad business! Joe Dyer "the GM" said "well we like to have back up buyers" why the hell would I have them run my credit to be a back up buyer, that the dumbest crap I have ever heard! read more

See all

Horribly dishonest people!! trying to force us to pay for extras, and charging extra for things that are INCLUDED with our selected packages! Will never recommend this dealership again. Go To Brunswick Liberty Ford or pretty much ANYWHERE ELSE. Wont honor plans unless you purchase their Resistol protection - just a big fat NO. read more

In my humble opinion they are thieves. A couple of days after spending $800+ on a major service the check engine light came on. Instead of asking me to check the gas cap (a very usual problem) they charged me $84 to diagnose the problem and then tighten the gas cap. Be very careful with these (in my humble opinion) thieves. read more

Took my 4 month old Mach E to them for a seat stitch repair and it turned into interior plastic being damaged by their techs. They were upfront on the damage and ordered a new piece to replace it. Took the car back a few weeks later and the part didn't have the same fit as the original, therefore a new one had to be ordered. Called them 4-5 weeks after that appointment and they had said apparently the new part never got ordered. After many weeks, finally made an appointment to take my car in to have that replaced, 10k mile service, windshield wiper issue and paint flaking on the front bumper looked at. Day of service the collision person Jordan called me and said he seen a scratch lower on the bumper and that may have been the cause for the paint flaking under the headlights on a now 5 month old car. Insinuating that the issue was user error and not Ford issue. I was not aware of a lower issue and know for a fact it's a known Mach E headlight alignment issue not just me. The issue I referenced seemed to be sat aside and they focused on the wrong things. Went to get the car expecting to pay around $26 for a tire rotation per the service manager Daves quote earlier in the day. The cashier said I had no balance due and that they used my Ford Points for the service. I immediately indicated that was wrong to do without permission and I was saving them. Nathan replies with "where else are you going to use them but the Ford dealer". Quite snarky remark for using something without someone's permission. I was saving them for connected services that had expired on my car. They said they would refund the points and I ended up paying out of pocket for the service which is what I wanted. Hopefully I actually get a refund as I am owed it since I did pay out of pocket. I purchased the car here which is the only reason I went back for service. My salesman apparently drove a Mach E, but I knew more of the feature than he did. The car for the 2023 model year also lost features compared to prior years such as front camera washer, hands free trunk and park assist. All things I thought the car had when buying and mentioned when buying it (since my trade in had those things) and the sales person didn't say a word. Which is a shame because I feel like they should know the features for their own cars. I don't feel they have any electric car experience and won't be returning. Overall this dealer has been very poor on communication, careless with servicing(black finger prints on tan ceiling) and quite a hassle to deal with from the start. Would not recommend at all service wise, even for the basics. read more

Had a bad experience with their sales and finance team. We agreed on a fair price for a 2020 Nitemare F150 but with their requirement I'd go through their financial institution, when they came back with an outrageous rate I shared I wasn't interested in pursuing the vehicle. The sales person turned unprofessional and actually blocked me online after insulting me only to circle back and try to revive the deal two days later so he could make a sale for month end close. The finance manager tried to spin the biweekly payments as cutting the interest in half and paying $13k less over the life of the loan when it actually only calculated to be just over $2k in savings. They tried to stick me with a double digit interest rate on a purchase and spin it as though it was the best they could do and that I wouldn't be able to do better ANYWHERE ELSE on a similar purchase. I ended up spending $75k on a 2021 F150 at a local Ford dealership locally with a rate less than half of what Montrose tried to tell me was the best they could do. In general unscrupulous finance manager and unprofessional sales person, I'd take this as an indication that the dealership as a whole is worth avoiding. read more

Montrose Ford - Interaction with the salesperson where he blocked me online after I shared I wasn't interested in double digit apr's - Car Dealers Near Me - Fairlawn, Ohio

Agreed to purchase a 2019 Ford Edge ST last night. Agree on the trade and the sell price with the saleman. Then the crap started. The F&I manager, Jessica Tekavec refused to let me know what interest rate she had found for me using her lenders. I have an over 800 FICO score so I know what I can get. OK, we went on and she asked if I would put any money down. I said I don't know, what are my payments without? "I can't tell you until everything is signed, that is the last step". I got up, left her office, got my keys and went home. Salesman contacted today and said I could use a different F&I person on a later date. I asked him what the intereste rate was--he said 5%!! LIberty Ford in Vermilion is going to deliver to my house in Uniontown a 2019 Certified Ford Edge on Friday @ 2.99% interest. read more

Absolutely rude staff there. I've had multiple bad experiences with them and have learned that not all businesses deserve a second chance. I will never buy a vehicle from them again. read more

Im shocked to see the low ratings on here. I had a terrific experience with Montrose with a new Bronco. They kept me up to speed with information, got the vehicle prepped quickly and honored the MSRP and 2021 price. I honestly cant say enough good things about Montrose and salesperson (Jessica). I would recommend them without hesitation. read more

Jessica Bradford salesman Lied about the color of the car and lied about throwing in a touch screen navagation system. Classic bait and switch just to get me in the door! Amedeo Marino sales manager Took my car keys and wouldn't return them for an hour trying to strong arm me into buying the car they wanted me to buy. Not until i threaten to call the police, did I get my keys back Calvin Jackson salesman Only good guy there.. Customers run as far away from Montrose Ford in Fairlawn, Ohio As you can get! I am reporting them to the Ohio State Attorneys Office, for Fraud, Bait and Switch ! read more

If I could give less than one star i would, I purchased a brand new car in January and was not given a receipt I was handed a thumb drive instead I went home and popped it in my computer and discovered the financial person copied and pasted my signature into agreeing to purchase $10,000 in bogus extended warranties! I have spent the last nine moths trying to have these fees refunded but the choose to stall deny anything these kinda people are sick in a good job market they would still prefer to rob unsuspecting costumers clearly disturbing people they need prayer but I can't i can only pray they rot in hell . read more

This place is filled with shady and unscrupulous sales people. BUYER BEWARE! They conned my 70 year old mother by getting her to come down "just to take a look" at a new car. She was very clear she did not want to buy/lease at that time. But once they got her there alone, these scumbags saw an easy score and proceeded to coax and con her into buying a car she did not need (ALLLLLLL the bells and whistles, for a woman who drives less than 5000 miles per year) and they stuck her with an UNCONSCIONABLE lease. Seriously. It is criminal. $570/month lease payment in a Ford Escape. AN ESCAPE!! She has good credit (high 700s) but on a fixed income, as all retirees are, and she *easily* could have purchased a car and secured a loan for far far less. In addition to their unethical sales practices, the car itself is a lemon. It has bizarre electrical problems no one has been able to diagnose. In fact I'm currently waiting on a tow truck to get it out of here. The SECOND tow truck today, as the first jumped it just fine. I had it running for an hour, turned it off for 10 seconds, and NOTHING in the battery. Nothing is powered. Nothing. This is the 4th or 5th time this exact same problem happens. I will have it towed to a different dealer, and it will mysteriously work just fine. Until we get it home and need it. Then it will die So to sum up: EXCEPTIONALLY UNETHICAL SALES PEOPLE WHO TARGET WOMEN AND RETIREES, AND CARS THAT DONT FUNCTION. DO NOT BOTHER WITH THIS PLACE. read more

Andre smith was a great salesman but they want you to post a positive google review before you even get done with financing he took my phone and did it for me, that's the only way they have good ratings.. financing is a bunch of liars .. would not let me have my own financing and to top it off lied to me about not being able to refinance after 2 monts she told me that i would have to pay a fee to pay the loan off early and refinance.. sorry but that was not true !!! they lied to me because they have to secure a loan for at least 3 months in order to get a kick back from the bank they finance threw.. and they totally took advantage of me with my trade in gave me nothing for it when it was worth way more and they knew it.. this all because i went by myself without my husband and I really wanted the Youkon so I was not paying attention to what they were doing.. stay away from montrose ford they are very shady and take total advantage of you and are liars !!!!!!! read more

We recently purchased two vehicles from this dealership, the sales associate worked with us and helped us with any questions we had, we worked directly with Josh and Chris. Thank you gentlemen and we highly look forward to working with you again! read more

Montrose Ford - Car Dealers Near Me - Fairlawn, Ohio

We took our 2017 F350 diesel here to get an oil change and the fuel filters replaced. The oil change should have been $124.00 as that's what I was told. They gave me the bill for $420.00. When I told them that was outrageous they deducted $50.00. I had a recall and I believe they found a way to add that labor into my bill. There is NO oil chance and fuel filter replacement that should be $420.00! I do not recommend. Take it to Gumpsters in Barberton. read more

I have leased my escape from here Had a battery go bad after only about 14 months Didn't have an appt brought it in early Monday morning Told me they had about 30 cars in front of me and it would be all day Brought service manager out and they got it right in Only negative is they don't have loaner cars for the day read more

I walked into this dealership with my friend a few days ago looking for an Ecoboost Mustang, we ended up looking at the Roush mustangs outside for a bit, excited to see so many as we're both car enthusiasts. Then went inside to find someone holding the door for us. When we walked in I was kind of confused as to what was going on, as the man opening the door didn't look like a salesman and wasn't wearing the usual attire or anything that would indicate as so. On first contact I got the vibe that I wasn't going to be taken seriously, I'm a 23 year old that looks like I'm 18 so I can sort of understand, but still expect to be treated like any other customer. When I explained that I was looking at a few cars that day (Mustang, Subaru BRZ, Mazda Miata) and was extremely interested in the Ecoboost mustang. I was told they didn't have any on the lot, Then told that when I was "more serious about purchasing" they'd order one for me. Why would I buy a mustang blindly without ever sitting in one, seeing how much space it had, etc? Asked to see another Mustang just to look at interior, trunk size, etc. Not to drive it. And was told that the interior was different in the GT than it is in the Ecoboost premium. Really? Cmon...Maybe a little, but overall similar enough to get an idea of the size of the car. BS. Overall after speaking with the salesman, my friend and I both got the vibe that we both weren't being taken seriously when discussing the car, exchanged the looks of "time to leave" and left. Went over to Mazda and not only did they let me look at the Miata, they let me drive it and treated me as an equal. Will be doing business with them on a brand new Miata in the coming weeks. read more

I don't normally leave reviews, however I felt I needed to this time because of the poor customer service I received from the Service Dept Manager, David Padgitt. I recently took my 2019 F150 to Montrose Ford to remove my locking lug nuts and replace them with a standard lug nut. Upon picking up my truck one of my rims had 2 gouges in it from them removing the lugs. I showed it to Dave, he took pictures and made it seem like they would take care of the damage that was caused by them. I never heard back from Dave so I called him and he told me he was waiting to hear back from his wheel/chrome guys to see what they could do. A week went by and still no call from Dave. So I called him again and he said yeah your name is right in front of me and now he is trying to find a good used rim to replace the damaged rim. I said ok great, please keep me informed and he said he would. 2 more weeks go by and no call from Dave so I just called him once again and he said he can order a new one for $600 or a used one for $300 but I was going to have to pay for it not them. This is how they were going to fix the damage that they caused. On top of all of this they also put a crease in my tailgate by leaving a tool or the lug nut on my bumper when they opened the tailgate. I didn't see this until after the fact and did mention this to Dave as well. So after all of this they are not going to do anything about either of these issues. Needless to say I'm extremely pissed by this as I take pride in how I take care of my truck and how it looks. So please go to any other Ford dealer other than Montrose Ford for any repairs or service. Their service department is a joke!!!! read more

1st incident: When I first moved to the area, my car had a recall on it. I took the car to them and they made me pay 4 days worth of rental car while the part was "in-stock" (read ordered). Swore I would never come back except... 2nd incident: Car had lost a synchro and I took it to them as they are again the closest. They again made me pay for a loaner while they "diagnosed it" to be nothing they could tell. Took it to Al Spitzer who immediately gave me a loaner and called the regional engineer. 3rd and Final: Went to order a limited production car from them. They ran my credit and took the deposit before saying that they were adding 15k (!) to the price. I asked for my deposit back, thanks for the ding on my credit. Id give them zero stars but its my fault for coming back twice. read more

I'm so irritated right now with this place! Got a dodge back in 2016 all went great came back October this year and just worst ever! I'm most upset with Jessica crawley I believe is her name she is the financing person and she is like death in an office. What a horrid lady. She rushed through every paper and didn't properly explain things, she pressured me to buy a stupid $3k extended warranty and even tho my husband told her no THREE TIMES. She must have see it was my first time purchasing a car and she kept on that warranty and I just don't flippin need it and I she knew I only work 3 days a week and am a busy mother which my kids were with us. And she just saw the opportunity to screw me over for her bs 300$ commission sale. I hope that you're satisfied taking money from hard working people so your stupid self can make a profit off of me. I get it's your job but you were told no 3 times and you wouldn't stfu about it. I felt I would really need it and I really don't it's a 2018. And then she sets me up for this bs autopay and hilarious my first 350$ payment came out of my account but didn't apply to my loan. That 350 is just nowhere. My bank cancelled that autopay crap and I'm never coming back to this dealership again in my life! Oh wait that's right I have to for oil changes or it voids my stupid warranty I didn't want in the first place. You greedy rude *****. read more

Slimy advertising tactics. Posted a lease deal and would not honor it. Salesman felt bad, but I won't get that hour back. Called before I came. Vehicle was actually here. Now I know why; they told me $20k+ down or the payment would be double. read more

Our car buying experience was a positive one, but the service afterwards has left much to be desired. Recently took it in due to a concern for a noise that was found to be normal, but was still charged a $60 fee, when the job required zero bay time and no work to be done to the car. If I would have taken it to the local guy like we typically do, it would have been a nominal charge, or none at all. Then the local guy gets our business when there is actually something wrong, and I'm more than willing to pay him. This is why dealerships get a bad rap, I would be glad to give them future work if I agreed with their practices. But because they're more concerned with the bottom line and paying the service advisor for a "multi-point inspection" that wasn't actually completed, we do not plan on returning for any concerns down the road. read more

Wow what a beautiful facility and very professional. They will teach you all about your vehicle with a pleasant atmosphere. I have done business with a lot of different dealerships this one here by far makes you feel right at home. read more

I've been buying my cars and trucks here for years. Always taken care of and always great service.

If you are looking for a shady deal on an F150, Montrose has you covered. Montrose advertised the truck at an attractive price that included Ford rebates. I called and asked if I could also get 0% financing and the answer was yes. I negotiated a fair trade on my 2015 F150. The salesman, returned with a monthly payment that was higher than I expected. I asked why and he told me that I could not apply both the Ford rebate and 0% financing. I understood this to be a Ford "one-or-the-other" deal. I negotiated a deal without the rebate. This was during the COVID-19 virus outbreak and all done with text messages, phone calls and emails. I had asked for the cost breakdown to be emailed to me a couple of times and all I got was a monthly payment. I should have walked away at this point, my bad. To respect social distancing recommendations I asked to have everything ready when I got there. A sign and drive deal. When I arrived at the dealership, I signed off quickly and left the facility. When I got home I read through the deal and found that there was a $3000 rebate included, essentially going straight to Montrose Ford. In summary they were dishonest about the rebate and took advantage of the situation. This is exactly why car salesmen often have a bad reputation. Yes, my bad for not taking the time to review the contract before I signed it. This isn't my first rodeo, I should know better. I shared my discontent with the salesman and he did offer to have his sales manager contact me. I responded saying that if he was going to call me and offer me condolences for my loss, don't bother. If he wants to do something about it, he has my number. I never heard back from them. The Ford F150 is a great product that deserves better than Montrose Ford. read more

Worse place ever to purchase a vehicle. I co-signed for my 22 yr old son, his 1st car purchase. The salesman we were supposed to deal with had someone else work with us. Cocky and disrespectful, I should have just gotten up and walked out, but my son really wanted this car. He paid way to much for it in my book, but he was getting what he wanted. At least he thought he was.....this place is so cheap that they wouldn't even replace a bad windshield wiper. Said they did a full inspection on the car, but if they did they would have noticed the seat belt in the back seat was broken and would have replaced that too. We didn't find that out until we got it home. They supposedly ordered one for us, that was 4 months ago, we've never heard a thing from them. Also he purchased the bumper to bumper warranty, was told it was like a brand new car warranty, covers anything....WRONG!!!!! Please.. do NOT buy a car from these rip off artists!! What a horrible experience for my son's 1st big purchase. Shame on you people!! I give them a 0 star review read more

Imagine a 19 year old kid... excited to get his first decent vehicle.... they show him a 2008 f250... lots of Miles, as is with no warranty....( totally understandable.) ... he asks to take it to his mechanic... they say NO, another buyer is coming to see the vehicle within the hour... so they send out one of "their" mechanics to go over the vehicle with him.... and says nothing other than coolant is a little low... . before he makes a $10,000 purchase... he reassures the kid that all is as well as can be .... and no known issues.... so YAY... vehicle is purchased. !!! Kid who has worked hard since he was 12 years old is ecstatic!! And signs the deal... fast forward 3 days...!!! ( 35 miles put on the vehicle) vehicle redlines HOT... and dumps coolant everywhere... it's brought back to the dealer to see what caused this... so after $89.99 diagnostic fee... ( for a vehicle that JUST left their lot... 72 hours ago..) the verdict is a cracked coolant radiator... $1800 please...!!? And hes told TOUGH LUCK... I do realize it was an AS IS PURCHASE.... but really... I thought this was a reputable dealership.... and wouldn't sell a vehicle with GIANT ISSUES.... so disappointing... especially since i told the kid to go to a "GOOD DEALER" rather than a smaller mom and pop one.... because they wouldn't be SHADY... BOY WAS I WRONG... read more

Resistall Scam and Financing Issues: Recently ordered a new 2022 Ford Lightning through the Ford website and designated Montrose Ford as the delivering dealer. When I went in to sign the contracts I asked for a copy of all the documents. I was given a thumb drive and was told they were all there. They were not. Only a copy of the contract showing the final price after my trade-in. I called the salesperson and asked for a hard copy which I received shortly thereafter. Once I reviewed the detailed breakdown I discovered I was charged $1,495 for "Resistall", a paint protection sealant. I went back to the dealer and told them I didn't order the Resistall, nor was I told it was added. Yes, I should have taken the time to review the breakdown before signing, but I missed it initially. The salesman said there was nothing he could do so I asked to see his manager. Big mistake. The manager simply said "It's a standard addition they do to ALL of their new cars" and would not remove the fee. Additionally he said it was on all the Maroni stickers (the stickers they put on the car showing the sales price). I then demanded he show me the sticker from his files since I was never given one. At that point he jumped up, grabbed the contracts out of my hand and told me to "Get out of the buliding" or he would call the police. Within seconds I was surrounded by no less than seven sales people and staff and ushered toward the door. As I was leaving I also told him that their finance girl had told me there was a pre-payment penalty if I were to pay off the loan within 7 months. I had called the lender previously and they said there was no such penalty. Seems the dealership gets a "kick-back" from the lender (Not Ford Credit) as long as the loan isn't paid off within a certain amount of time. I'm a 68 year old veteran who was blatantly lied to and treated in an extremely rude and harassing manner. I don't expect to be "thanked for my service" but neither do I expect to buy an expensive truck then given a "Bum's Rush" out the door. I may buy another Ford in the future but it won't be from this deceitful, dishonest dealership. read more