Klaben Ford Lincoln, Kent, Ohio -- 5 stars, without hesitation. I have never in my life felt this way about a car dealership. Not once. But what Klaben Lincoln Ford did for me during the worst days of my life is something I will never forget. It started as a routine service issue with my vehicle and my tires. What could have turned into a fight instead turned into people doing the right thing -- they looked at my concerns seriously and stood behind the work. Then, in the middle of all of it, my partner had a heart attack and went into a coma. They had been trying to reach me and I simply couldn't talk about a car. When I finally called back and told them what was happening, my service advisor, Michael Brandvold, told me to take all the time I needed. He offered a 50% discount on the tires and told me to keep the rental so I wouldn't have to worry about tire trouble while I was driving back and forth to the hospital. That alone was more kindness than I expected from anyone, let alone a dealership. My partner died a few days later. When I called Michael to tell him, he offered the most sincere condolences and then told me he had spoken with the owner -- and that they had all decided not to charge me for anything. Not the repair. Not the tires. Nothing. They didn't do it for a review or for business. They did it because they wanted to help someone who was in the worst pain of her life. If you are looking for a dealership that genuinely cares about the person walking through the door and not just the sale, this is it. Michael Brandvold and the entire Klaben team have my loyalty for life, and my deepest gratitude. read more

I have to admit that I always dread when it is time to purchase a vehicle. However, my experience at Klaben was fantastic. Danny Sawyer was our salesman and I cannot say enough about him. I was not really sure which vehicle that I wanted to purchase. However, Danny's expertise perception as well as his customer service attitude was a great help in choosing the right vehicle for me and stay within my budget. His colorful personality and professionalism made buying this car a very pleasant experience. He took the time to thoroughly explain all of the financing options available to me, of which I chose leasing. I was never a fan of leasing, however I felt very confident in my decision after reviewing all of the details. One last comment about Danny--- After being there for several hours and close to dinner time, he purchased dinner for me, my husband and daughter. He truly went above and beyond the call of duty during the entire process. We also worked with Dave Mott and Jennifer Bowen. They both were another example of outstanding customer service and professionalism. It was after closing and Dave was so kind to go over all the details of the car. Jennifer was very pleasant and made sure I understood every document that I signed. The sales area and showroom were absolutely pristine. I was also impressed with the uniform type dress of the sales staff. I am looking forward to working with the service department which I am quite sure will be a carryover of the outstanding service I have already received. read more

After seven years and over 140,000 miles on our car, we knew it was time to get a new car. We did not however really relish the idea of taking on a payment again. On July 2nd, we came to Klaben Ford on a referral and asked to speak to Rich Klaben. We did not have an appointment but he came out to speak to us. He, along with our salesperson Danny Sawyer, spent over a half hour talking with us about our questions and needs and offered advice and guidance. With the payment we told them we wanted to stick to and the Ford Escape we were interested in in mind, Danny spent about seven hours from start to finish with us! Even staying after the dealership closed to get the car finalized! He was not only patient, knowledgeable, and understanding of our particular situation, but he made the day fun by talking and joking around with us and our kids! To make car buying fun, along with staying in the budget number we gave him for the car we wanted, says a lot about how hard he and this dealership works to help their customers! I cannot say enough good things about Klaben Ford or Danny Sawyer! We got a great price on our trade and walked out with a beautiful 2017 Ford Escape! The next day Danny sent a picture of my kids with our old car and one of all of us with the new car. A few days after that we received an Edible Arrangement thanking us for our business! Thank you Danny, Rich, and Klaben Ford!! read more

Buying a new car is stressful, for everyone. This is not my first new car, I have bought many over the course of 20 years and in several different states. I have never had a more wonderful experience buying a car than I did at Klaben Ford. Don Batten and Dave Mott not only made the process stress-free but enjoyable. They put all my nerves at ease. I felt like family when I was there. Both worked hard to get me in my dream car at payments I can afford. I never once felt pressured to purchase something I wasn't comfortable with. I have heard so many stories of other dealerships setting people up to fail so they can make a dollar with low trade in values, outrageous interest rates and hidden fees and dangerous fine print. I felt confident that Don, Dave and Rich Klaben were fair and looking out for my best interest. I never had to guess if I was getting the best deal because they were 100% transparent with everything that was going on. They listened to what I had to say, my concerns and what I wanted, and then worked hard to make it happen. I will be sending everyone I know to Klaben because buying a new car should be exciting not stressful. If you go to Klaben, you can rest assured you are doing the right thing; they will never steer you wrong! read more

Hands down best buying experience on a car I have ever had. My Girlfriend needed to get out of her older car, after asking around in focus community I am apart of, Buddy Moore provided awesome information and I ended up talking to him about purchasing a new 2017 Escape SE for her. Most of our communication was via email and he made it extremely simple. He provided me with a few different vehicles and once talking it over with my girlfriend we decided on one. As everyone knows negotiations on the price of the new vehicle and the price of your trade is usually a extremely stressful and annoying process. Buddy got us a great deal on the Escape and gave us a very good price on our trade in for her 2012 focus with next to no hassle, which got us in the monthly price range we were looking for. After going over all the numbers Buddy held the vehicle for us and even sent my girlfriend a video of the actual vehicle she was going to buy, and in the video he went over all the options the Escape had. This dealership is about an hour away from us, but going forward I will be doing all my future Ford purchasing through Klaben. Thanks again Buddy!! read more

2019 Lincon Natulis My check engine light has been on since 4300 miles.parts on back order.8 monts. They reset it 4 times each time said it was fixed. Replaced purge valve next day light came on again. called them ok make an appointment I did Oh we can't do anything with a full tank of gas have to reschedule. I told them. 9 oil changes light was on. Was Told them we don't have time to check it out. you have to Make a 3-hour appointment. I did 2 week wait. Came in at 9:30 for a oil change Engine light and alignment had a 10am appointment. 1:30 oh It's the purge valve again. Now 42k it's not under warranty. I told them they knew about it since it had 4300 milles. And the check Engine light has been on everytime I came in here for schedule maintenance. Oh we didn't know but we can help u out on the shop hours. Nope, no thanks ok is my car done? Nope, we only check on Engine light . 4 hours wait to get a car wash and telling me the same thing they already had fixed 5 times before. Wanted to change me diagnostic fee. I told him no way. I told u what the issue was since 4300 miles Won't be going back. read more

This is the second vehicle we bought from Ty Davis at Klaben Ford in 3 months. It started with a routine oil change on our 2015 Focus at the Warren location, my wife and I were wandering around the showroom and the outside lot and decided we wanted to take a new F-150 for a ride. We instantly fell in LOVE with the truck and decided to give Ty a call as he is by far the sales associate I have ever had the pleasure of doing business with. Upon arrival Ty met us at the door and we told him what we were looking for and what the payment should be. We drove a white 2015 ext cab F150 and took a ride to the lower lot to see all of the colors available, we ended up choosing the Race Red color (which actually is the same as our Focus). When it came down to the bottom dollar there was no disappointment at all, the Sales Manager Jim Bills made sure we had the right dollar amount on our trade to make it work. I cannot praise Ty and the well oiled machine that is Klaben Ford enough! From the phone conversation to the hand shake, Ty Davis and Klaben Ford are awesome! They have my loyalty and business for life! read more

****Update My review has changed as I was contacted almost immediately concerning my experience by Andy who apologized profusely and assured me that he spoke with my rep about how my case was handled. I was fully accommodated for and I'm very impressed with the speed and sincerity in his response. Four stars only because of my initial experience. I would recommend. Thank you Andy. Horrible experience all around. Everyone is generally nice until they don't like what they hear. I leased a Ford Focus which ended up having clutch issues and shuddered upon acceleration. They don't make those models anymore for that reason. When I decided to lease from someone I could trust, my rep Roscoe became malicious and short with me. He would cut me off when I was talking and started calling me "kid," meaning to be degrading. I'm with Toyota now and finally feel taken care of regardless of my decisions. read more

I purchased my 2017 Focus back in March, so Klaben was the go to place when my son's vehicle was on its last leg. This was the first purchase for my son, no hand me down this time. It was so easy! We went with a used car. Tyler was fast to reply (even answered one of my emails on Christmas Day! Say whaaaat?) We found a 2014 Focus with only 14k miles and certified pre-owned. What a reassuring check list they cover. They took his old Taurus (saved us from worrying about how to get rid of it), transferred his plates right over (he just got them in November, so that was a relief) and off he went! I cannot say enough about how nice it is to work with Klaben. I wish I could upload the picture I took of him afterwards. Priceless! Oh, and a special pleasure for me during the visit - I got to see the Klaben doggies! Such a welcoming atmosphere. I love this place - thank you Klaben! read more

I went to Klaben Ford in Kent with my husband. We had called to say that we were interested in the 2015 Ford Fusion, which had some awesome rebates on it. Upon arriving, our salesman, Tom Nicodemus, a very professional, polite, and knowledgeable young man, had already brought one of them up front so we could go on a test drive right away. We loved it! We did look at other Fusions on the lot, but Tom had listened to what we needed and the one he brought us to test drive is the one that we wound up buying. As we were filling out the required forms, we met the manager, Terry Colbert, and the owner, Richard Klaben, both of whom made us feel welcome and offered assistance in expediting our purchase. The paperwork was completed very efficiently and professionally, with lots of information and explanations very clearly given. This experience was one of the best we have had! read more

This is our sixth vehicle purchase from Klaben Ford Lincoln. We have always had the good experiences with sales, finance and service. The 2018 Ford Fusion SE we purchased this time was handled by Ty Davis. He truly made this our best ever car buying experience. He went above and beyond making sure we got exactly what we were wanting. He was concerned for our needs, not just worried about making a sale. Ty took the time needed to find us the right car, answered every question we had to our satisfaction. A very friendly, knowledable and kind person. We also met James Stickler who made us feel like we were appreciated for being repeat customers. Jennifer Bowen prepared our finance paperwork in a friendly and fast manner which we greatly appreciated. Thank you to Ty Davis and James Stickler, JENNIFER Bowen and Klaben Ford Lincoln we love our new car. Douglas and Jan read more

"Buddy" was a great salesman. Never pressured me into the sale and took the time to thoroughly research and answer all of my questions regarding the Ford Focus. I felt comfortable with him and appreciate him laughing at my stories. I was not planning to go home with the car that day because I had a car full of cases of fruit from a fundraiser that needed to be delivered over the weekend. He offered to follow me home with my old car and help me unload it. We ended up transferring it to the new car and were both amazed at how much room it had as well as how much stuff I actually had in the old one! I told him it was ok to share with his friends how much "stuff" a woman could get packed away neatly in a small compact car and how important it is to have 6 umbrellas in your car! LOL --- Kuddos to Richard "Buddy" Moore for a great car buying experience!! read more

Finding a great salesperson is like looking for the holy grail. Some might even go so far as to call it an urban myth. Many salespeople come off as sleazy, and it seems like they will say anything to get that commission. Some of them come off as not caring at all, and you wonder why you are wasting your time (and money) with a person who couldn't care less if you buy a car. I felt like I hit the jackpot when I met Tim Sterling at Klaben Ford. Tim listened to what I wanted in a car. He made suggestions and provided options. There were no high pressure tactics. He actually told me, "If you don't love it, then don't get it." Every single person I met at Klaben was friendly and treated me with respect from the moment I walked in to the moment I walked out. Sometimes being "good enough" is just not good enough, and Klaben Ford seems to understand that. read more

Three days ago, Chris Moldas assisted me in purchasing my second consecutive new Fusion at Klaben Ford. Three years ago, I became acquainted with Chris after my car was totaled by a freaky 4th of July hailstorm. I had a crazy work schedule that left no time for car-shopping, so I submitted an Internet inquiry. Chris promptly and consistently gave me information that proved to be accurate. Ultimately, I got a good deal on a car that I loved instead of settling for one that I could merely tolerate. In the recent purchase, I was under no time constraint to buy and I could have gone anywhere. As Chris continued to provide guidance that was in my best interest, I was able to purchase a new Fusion on great terms. During the process of both purchases as well as all the time in between, Chris Moldas provided exemplary customer service. read more

Ask for Ty Davis. I was told to work with him and I'm glad I was given that advice. Ty is friendly, knowledgeable, professional, affable, and best of all - you can trust him. I have leased from three other dealerships in the past and I can honestly say that every other experience pales in comparison to what I experienced at Klaben Ford with Ty Davis. I will go out of my way to work with Klaben and Ty in the future. You can expect him to know all about every vehicle you're interested in, he will go out of is way to make sure you're well informed of every detail of the buying/leasing process, and best of all he is fast and efficient with completion of the deal - you won't sit there for hours waiting to sign the papers. Also, his attention to detail is remarkable. I couldn't give a stronger recommendation for someone to work with. read more

Purchased 2 cars now, 1 new and 1 used from Klaben and have had great experiences both time. Danny Sawyer is an amazing salesman and has gone above and beyond for us with our transactions-patiently waited for us to decide what we were looking for, found them, and got us on our way. The entire staff is friendly and helpful- from the minute you walk in until you are on your way. No high pressure sales, just helpful and friendly employees able to make great deals! Definitely recommend to anyone looking for new or used-they have a huge inventory. Also have had a car in for service and would recommend their service department as well. Eric Dyer has helped us there-he greets us by name and has a rental car ready to go. Will continue to do business here and recommend Danny to anyone looking to make a purchase!! read more

We have purchased our last 6 cars from Chris Moldas at Klaben Ford because Chris treats us as real people. He takes the time to listen to what we want and never tries to push us into something else. Chris doesn't "sell" us a car, he addresses our needs and guides us toward a quality investment. When we finish working with Chris, we have a positive feeling about the experience - no buyer's remorse. We tell everyone to go to Chris Moldas! In the finance department, go to Jennifer. She made the process quick and humorous!! As far as servicing our vehicles, we insist on seeing Mona in the service department. She's a no nonsense person who listens to concerns and answers questions about what our cars need. Mona makes sure we are in and out as quickly as possible. read more

My experience at Klaben Ford Lincoln was probably the best experience one could have, especially as it pertained to buying my first car. Ty Davis was very thorough in making sure that the car I was interested in would be the right one for me. He took the time to explain all aspects of the car, carried me through the payment process, and made the purchase of my first car easy and efficient. I had peace of mind as he discussed the information about the car and the dealership itself. He knew what he was talking about and had an abundance of knowledge to share. Even when I had a question about my payments on the car, he responded quickly, looked into the matter himself, and connected me with the right people to make sure everything was straightened out. read more

I recently made my first purchase from Klaben Ford. One of my co-workers suggested I go there and ask for Ty Davis (sales and leasing consultant). I immediately called Ty to schedule an appointment. He greeted me on the lot when I arrived. He took the time to listen to my needs and concerns. I never felt pressured to make a quick decision. Equally as important, Ty worked within my budget to deliver the car at an unbeatable price. Ty definitely put the "service" in customer service. He is very personable and highly professional. This was by far the most enjoyable car-buying experience I've ever had! I strongly suggest Klaben and Ty Davis to my family and friends as well as anybody looking to purchase or lease a car. 5-stars across the board. read more