Abu was great, extremely friendly and found what I was looking for. I love my Subaru!read more

I absolutely regret buying my Jeep from Ron Marhofer Hyundai of Cuyahoga Falls as well as…read morepurchasing the extended warranty from them. Extended warranties are definitely necessary but save yourself the headache and hassle, especially if you're not buying a Hyundai and just purchase an extended warranty from a third party. Since I bought the warranty from Ron Marhofer Hyundai of Cuyahoga Falls I have to have my vehicle serviced there. I do have the option of requesting it be seen somewhere else, but then they have to approve it (which they typically do; it just adds an extra layer). The warranty company, Advantage Warranty Services, only pays the lowest price to other dealerships, which means I'm responsible for my deductible and the difference in price from what the dealership is charging and what the warranty agrees to pay them. I went to a smaller repair shop and had $4,000 worth of work done which cost me my $200 deductible plus another $250 to cover the difference. I went to an actual Jeep dealership, and the cost of the work was roughly $2,200. They charged me roughly $700 including my deductible because their labor rates and other costs were higher. If you buy an extended warranty through a third party, they match whatever rate the shop has without any further hassle. The extended warranty I purchased though the dealership is able to undercut other shops by claiming the price they pay is based on the "market rate of the area". I purchased an extended warranty so I wouldn't have to incur the enormous repair costs associated with owning a vehicle. However, Ron Marhofer Hyundai of Cuyahoga Falls consistently tells me that I have a Jeep and they're Hyundai so I should take my Jeep to a Jeep dealer. Obviously, none of this was explained to me when I purchased my vehicle, or when they strongly suggested the warranty to accompany it. I have the highest-level coverage for the extended warranty, but that doesn't mean anything because as I'm constantly told by Mitch, the supervisor of the service center, they're Hyundai, so there's a lot they don't know about Jeep. They are marketing themselves as a full-service center that can work on all vehicles, but when you question them about what is going on with your vehicle that isn't a Hyundai, they fall back on they're a Hyundai dealer. Since Ron Marhofer Hyundai of Cuyahoga Falls sells extended warranties through Advantage Warranty Services, there is a lot of tiebacks and advantages for both of these companies which is why I am not charged any extra fees and am only responsible for my deductible when I have my Jeep serviced at Ron Marhofer Hyundai of Cuyahoga Falls. Ron Marhofer Hyundai of Cuyahoga Falls has told me multiple times to take my Jeep to Jeep. When I explain that I am charged extra when I go somewhere other than to Ron Marhofer Hyundai of Cuyahoga Falls where I purchased the warranty though they simply repeat they're not Jeep and my Jeep needs to be programmed or have diagnostics ran with Jeep's system. I have asked if I take my Jeep to Ron Marhofer Hyundai of Cuyahoga Falls and their system isn't capable of running a full diagnostic despite advertising themselves as a full-service center, than shouldn't they be responsible for sending my Jeep to Jeep? I was told the only thing they would do is give permission for my Jeep to be serviced somewhere else. My other MAJOR concern with this dealership is that it takes several weeks to get your vehicle serviced and even when you call the service center and ask for a call back to ask questions, they will not call you back. I've called several days in a row and even said I know they're not going to call me back and after being assured they will make sure I get a call back, I still don't and end up having to either go in person or wait several weeks until I take my vehicle in. I cannot say enough how disappointed I am with everything associated with Ron Marhofer Hyundai of Cuyahoga Falls. Save yourself the hassle and headache and just go somewhere else.

The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

HONESTY AND INTEGRITY, it isn't dead after all!!! FAR exceeded my expectations on EVERY level, YOU…read moreWILL BE TAKEN CARE OF!!! This dealership actually cares and demonstrated this on levels that I will honestly never forget!!! Nothing makes a woman more nervous than buying a car (especially those of us who know next to nothing about cars), and when I fell in love with an SUV at this dealership, I was cautious and nervous. Bricil put me at ease and guided me through the process with so much kindness and sincerity, I feel like I made a new friend! I felt very secure in my trade-in, a very fair exchange price was offered and the team made sure to get me in the road quickly and in my dream car. But where Serpentini earns my loyalty, and should earn your business, was what transpired after. Without getting into specifics, an issue did arise that any other dealership would have shrugged off or dismissed. John, a manager within the sales department, rose to the occasion. His dedication to my safety and my concerns was unparalleled; honestly I'm still in utter disbelief at how well I was taken care of, what lengths he went for my needs as a customer, and wish I could do more than this review. Please, PLEASE do yourself a favor and buy from Serpentini if you want absolute peace of mind. This car is everything I have ever wanted, and I may have found it at another dealership, but what I would not have found was this incredible dedication to customer satisfaction. You won't, either. Go to Serpentini, look nowhere else, you will NOT regret it!

This is the worst place to buy a car. And the absolute worst place to have one serviced. They had…read moremy truck for a month. When I got it back. There are scratches all over my truck. And there is a plastic cover in the cab of my truck that is broke. Looks like they set it in place. And when I drove away it fell in the floor. Now they won't fix , or admit they did anything wrong. So now my shiny new sparkling blue truck is now a work truck special. And is now also depreciated. So trade in value has just dropped about 3 thousand dollars. And will now rust over the winter. Which will make it even lower on the trade in value. There service prices are out of this world. And for the money you spend on service. You would think they would treat your vehicle better. So not sure what kind of clown show they are running there. But I will never buy from them again. They have ruined my truck. And refuse to fix it. I only hope anyone who reads this doesn't take it as just one bad experience. The worst part of it all. I have no proof they caused the scratches. I am beyond mad about this. And hate being held hostage like this. I truly wish I had taken photos of my vehicle. Inside and out.

Initially, I was wary of doing business here because I saw the negative reviews, but I had a great…read moreexperience. I was helped by Ashley, and I highly recommend her to anyone else looking to purchase a vehicle. Even though my appointment to view a car was at 7:30pm (half an hour before closing time!), I was warmly greeted, and at no point in time did I feel rushed, even though she had to stay at work longer because of me. I really appreciated Ashley's honesty when she didn't know an answer to a question. Love a person who can admit when they don't know something and then go find the person/resource with the knowledge! She made sure to get me the info I needed. Also, when I messaged her the day after my purchase because I noticed something that I had missed when initially viewing the car, she responded very swiftly and got me set up with service right away! Shoutout to her manager, Mark, John from Warranty, and David from Finance as well, who all helped make the purchasing process go smoothly~ Satisfied with my new car, and the service that I received!

BE WARNED -- I WOULD NOT BUY FROM NORTH COAST MITSUBISHI OF AKRON. PLEASE READ WHAT I AM CURRENTLY…read moreGOING THROUGH. Everything I am describing here is based on my personal experience and is supported by documentation. I purchased a 2022 Nissan Frontier Pro-4X from North Coast Mitsubishi of Akron. Within four days of purchasing the truck, it experienced a major electrical failure. North Coast took the truck back for repairs and ultimately had it in their possession for nearly two months. My insurance company paid North Coast approximately $11,000 for the repair after I was told the problem had been identified. I finally got my truck back, and within approximately 35 miles of leaving the dealership, the electrical problems returned. The truck is now at an actual Nissan dealership, that North Coast authorized to do further repairs after acknowledging they did not fix it correctly,and it has been more than four months after purchasing it, I still do not have a reliable, functioning vehicle. In my possession. What has made this experience even worse is how I have been treated while trying to get help. I have been hung up on, belittled, and repeatedly given information that has not resulted in a resolution. During one phone call, a sales manager apparently did not realize the call had not disconnected, and I heard comments referring to me as "f--ing stupid" and "a baby," along with laughter and a comment that it was not their problem because I was stupid enough to buy a used truck. That is how a customer was discussed after purchasing an approximately $38,000 vehicle from this dealership. I have also repeatedly attempted to escalate the matter. I requested the names, email addresses, or phone numbers of upper management within the North Coast Auto Group so I could speak with someone who had the authority to resolve this. I was unable to get that information through the dealership. Meanwhile, North Coast accepted approximately $11,000 from my insurance company for repairs, yet the vehicle experienced the EXACT same electrical problems almost immediately after it was returned to me. I have now made four vehicle payments on a truck that I have effectively been able to use for less than a week, in four months of owning it. This has also affected my employment. My job requires me to have dependable transportation and to travel for storm duty. I bought a four-wheel-drive truck specifically in part because I need a reliable vehicle for those responsibilities. I have now filed a complaint with the Ohio Attorney General's Office. I also have extensive documentation, including emails, repair records, insurance correspondence, time-stamped photographs, and information from the Nissan dealership that currently has the truck. I encourage anyone considering purchasing a vehicle here to do your own research and read the dealership's reviews before signing anything. I am not asking for anything unreasonable. I want one of two things: Fix my truck fixed completely and correctly at no additional cost to me, or buy the vehicle back so I can move on and purchase something dependable. I tried for months to resolve this privately. I would still prefer a fair and professional resolution. But after more than four months, approximately $11,000 in insurance-paid repairs, four vehicle payments, countless phone calls, and a truck that is still not fixed, I believe prospective customers deserve to know about my experience. North Coast: I am still willing to resolve this professionally. I am simply asking you to stand behind the vehicle you sold me and the repair work you were paid to perform.

I just bought a 2018 VW GTI from Eric at this dealership. I had a friend with me throughout the…read moreprocess. Both of us thought very highly of this dealership. It's on the level. If you ask for information about a car, and they have it, you get it. Negotiations were frank and based on logical factors. I think they were negotiating in good faith. I am very happy with my car, and I recommend this dealership highly.

This is the second vehicle that I have purchased fro Oganes... He represents the car well and makes…read morethe transaction simple. The first car I purchased now has 161,000 miles and is still going in great condition. My second just arrived and we couldn't be more happy with it. I highly recommend Oganes and Silver Star...

I had a great experience. The sales men were very courteous…read more This dealership has a great selection of new and used vehicles. Garett was a great salesman. So far, I am very pleased with our purchase.

As someone who has 30 years experience selling software and solutions to auto dealers, I have…read morenumerous connections across 4 states so I can buy a vehicle anywhere. For me to choose to buy from Lambert is indicative of my trust that I will get great service and get a fair deal. It took two non-pressured visits to Lambert to complete my purchase. I worked with the Sales Manager, Bryan Steinlechtner after I researched my potential purchase and drove the vehicle. I felt comfortable and never felt pressure. Using various sources on the internet, I determined Lambert had the best vehicle at the best price. I worked with James Orlando in Finance to secure financing at a rate lower than I expected and a warranty that I requested. Totally transparent. Again no pressure. John Sdono, my seal person, helped to get the car ready and assure that I was satisfied with it's cleanliness and condition. Perfect experience start to finish. Have no fear your will be treated fairly!!

I wouldn't recommend this dealership to anyone! In April I had found the exact car I had been…read morelooking for. A used 2025 XT4 with low miles and certain specs. When I arrived I was told the vehicle was down the street at the body shop because the antenna had come loose and was being reattached. After the vehicle arrived at the dealership I inspected it thoroughly. There was no visible damage to the antenna that I could see. After purchasing the car and having it in my possession for about 2 weeks, I noticed missing paint at the end of the antenna. I took pictures to zoom in and see how much damage there was. The entire antenna had scratches and missing paint all over it. There were also scratches on the top of the vehicle around the antenna going towards the back of the roof. My guess is that they had covered the scratches with paint, but didn't prep it properly, so when I had ran it through a (brushless) car wash it took the paint off. I also noticed that they had SUPER GLUED the antenna back onto the car. There was dried glue oozing out around the antenna. That glue is now turning white. (Pictures are from 5/7) I contacted the dealership and sent them the requested pictures. I was told by Neil (manager) that he would come up with a resolution and call me back. I waited, no return call for at least 2 weeks. I called again. He was "unavailable". I asked for a return call. No call back. I called back a few more times and left voicemails for him to return my call. It has been 2 months since I originally contacted them about the damage and still haven't heard from him. Come to find out, according to the CARFAX report they were the original owners of the vehicle. Likely a demo. They know exactly what happened to the antenna and roof. They did an atrocious job of "fixing" it/covering it up and also didn't report the damage. The vehicle was sold to me in "excellent" condition according to the Kelly blue book value they gave me. They knew about the damage, they tried to cover it up. It's shady business practice. I have contacted Cadillac directly, so we'll see if that gets me anywhere.

I am writing this review to inform future customers who may be considering this dealership for a…read morevehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace.

This car lot was extremely wonderful from the time we pulled in to there lot. The salesman was very…read moreprofessional and considerate to us. The office personnel were amazing. In a little over an hour we had tested driven the vehicle we were looking for and was on our way home. Can't say enough things about this establishment. They were the best.

Excellent service. Very friendly with reasonable pricing on repairs. The mechanic is ASA certified…read moreso he knows what he's doing. The waiting area is clean & coffee is free. I give them 5 stars for quality work and timeliness. Many thanks to the staff and owner.

I generally don't care for dealerships because of past experiences, but now that I've had a full…read moreexperience (all departments--Service, Sales, Finance) with Marhofer Chevrolet, I find that I'm pleasantly surprised and comfortable with saying this is a good dealership I would recommend to a friend. My Marhofer experience started with their Service department when I brought in my 2017 Volt LT (purchased from a used lot back in 2020) for routine service and software updates. Everyone was friendly and there was no upselling pressure for services I didn't need or ask for--a big relief. Fast forward a year and a half later when I decided I wanted to purchase a low-mileage Bolt EUV Premier I spotted on their website. I again felt no heavy pressure to buy from Brysyn, the young sales rep I worked with. The price on the vehicle was a no-haggle price, but it was fair, based on what I had seen elsewhere. The vehicle did have a chip in the windshield that happened in transit, but they replaced it. The car was perfect! Next came the Finance Department and I couldn't have been more pleased working with Holly, their finance manager. She was super! I was happy with the rate I got and the fact that she got it with my bank. She's smart, witty, and very thorough. My wife and son have both purchased cars from other Marhofer dealerships in the area and they were comfortable with their experiences. Still enjoying my nearly-new vehicle and have not been pressured to buy anything since I brought it home.

I purchased my 2022 Volkswagen Atlas from Ron Marhofer after the finance paperwork was corrected…read more My salesperson, Dawn, was great--professional, patient, and easy to work with. I really appreciate her help and I like the vehicle. My concern was with the finance process. I was told my lender wanted me to have the full service package for my Atlas. The initial contract included thousands of dollars in optional products that significantly increased the amount financed. After I questioned the charges and declined the optional products, the contract was rewritten at a much lower price, and I completed the purchase. My advice to future buyers: Ask to see the entire contract before signing. Don't rely on signing documents on a tablet without reviewing every page. Ask which items are optional, read everything carefully, and don't be afraid to say no.

I had an amazing experience with T(Twa) when buying my Honda Civic Sport. He was extremely…read moreknowledgeable, personable, and answered all our questions without any pressure. T is a genuinely caring, easy-going, and trustworthy person who made the entire process smooth and stress-free. He is your guy if you are looking for an honest buying experience with someone who follows through on all details! I highly recommend him. Thank you, T!

Absolutely a troublesome experience !! I do not recommend this place at all!!! Honda is a good…read morecar it's just this dealership that is an issue. High pressure sales I am not a fan!!