BE WARNED -- I WOULD NOT BUY FROM NORTH COAST MITSUBISHI OF AKRON. PLEASE READ WHAT I AM CURRENTLY…read moreGOING THROUGH.
Everything I am describing here is based on my personal experience and is supported by documentation.
I purchased a 2022 Nissan Frontier Pro-4X from North Coast Mitsubishi of Akron. Within four days of purchasing the truck, it experienced a major electrical failure.
North Coast took the truck back for repairs and ultimately had it in their possession for nearly two months. My insurance company paid North Coast approximately $11,000 for the repair after I was told the problem had been identified.
I finally got my truck back, and within approximately 35 miles of leaving the dealership, the electrical problems returned.
The truck is now at an actual Nissan dealership, that North Coast authorized to do further repairs after acknowledging they did not fix it correctly,and it has been more than four months after purchasing it, I still do not have a reliable, functioning vehicle. In my possession.
What has made this experience even worse is how I have been treated while trying to get help.
I have been hung up on, belittled, and repeatedly given information that has not resulted in a resolution. During one phone call, a sales manager apparently did not realize the call had not disconnected, and I heard comments referring to me as "f--ing stupid" and "a baby," along with laughter and a comment that it was not their problem because I was stupid enough to buy a used truck.
That is how a customer was discussed after purchasing an approximately $38,000 vehicle from this dealership.
I have also repeatedly attempted to escalate the matter. I requested the names, email addresses, or phone numbers of upper management within the North Coast Auto Group so I could speak with someone who had the authority to resolve this. I was unable to get that information through the dealership.
Meanwhile, North Coast accepted approximately $11,000 from my insurance company for repairs, yet the vehicle experienced the EXACT same electrical problems almost immediately after it was returned to me.
I have now made four vehicle payments on a truck that I have effectively been able to use for less than a week, in four months of owning it.
This has also affected my employment. My job requires me to have dependable transportation and to travel for storm duty. I bought a four-wheel-drive truck specifically in part because I need a reliable vehicle for those responsibilities.
I have now filed a complaint with the Ohio Attorney General's Office. I also have extensive documentation, including emails, repair records, insurance correspondence, time-stamped photographs, and information from the Nissan dealership that currently has the truck.
I encourage anyone considering purchasing a vehicle here to do your own research and read the dealership's reviews before signing anything.
I am not asking for anything unreasonable. I want one of two things:
Fix my truck fixed completely and correctly at no additional cost to me, or buy the vehicle back so I can move on and purchase something dependable.
I tried for months to resolve this privately. I would still prefer a fair and professional resolution.
But after more than four months, approximately $11,000 in insurance-paid repairs, four vehicle payments, countless phone calls, and a truck that is still not fixed, I believe prospective customers deserve to know about my experience.
North Coast: I am still willing to resolve this professionally. I am simply asking you to stand behind the vehicle you sold me and the repair work you were paid to perform.