I don't even know how to thank Towpath Auto Services. I was in an emergency situation after driving…read moretwo hours from PA to realize my car was spraying gasoline under the hood. I had a repair done back home earlier in the week and my car was not put back together correctly. The mechanics at Towpath invited us to come in without an appointment, tightened the loose fuel lines, cleaned up the sprayed gas, and reassured us that our vehicle was safe to drive. I thought my weekend of hiking at Cuyahoga Valley National Park was ruined and they saved the day and my entire trip. I don't even want to know what could have happened if they hadn't helped us. THANK YOU!

I have bought multiple cars from this location and they do my regular mechanic work on all of my…read morevehicles. Very professional staff. This is a dealership and service center, two different locations, right next to each other. They got me in and out within the same day and beat the next closest quote significantly. Thank you Steve and Tony and the rest of their staff.

Thank you to the whole staff for making my purchase of my CRV very stress free. From the time I…read morewalked in the door until I left with my vehicle everyone made me very welcome. Thank you to Liz Medina, Mike the manager and Mason the finance manager.

Never again will we go to classic Honda. Sold us a used car…read morethat they certified in excellent condition and now less than a year the whole engine needs to be replaced. We have kept up with all maintenance. It was implied during my conversation with them that this was not the case. Stay away from classic Honda of Streetsboro!

Rude condescending service writer Chris in charge of not standing behind the Hideous Hyundai…read moreproducts. Sent us home on a Friday with the warranty issue completely unresolved. We just gave up on the safety features that we paid extra for. Technology in the car is way past their level of competence (or willingness ) to repair it. We will not use the safety features and trade this TUSCON in at another dealership. We learned our lessen here and about Hyundai products.

I visited Ron Marhofer Chevrolet twice last week to purchase a 2024 Honda Ridgeline they had…read morelisted. In my experience, this store operates like a typical high-volume, rigid "no-haggle" operation, where that policy seems to be used as a shield to avoid meeting even the most basic customer expectations. What stood out immediately was the lack of disclosure and the unwillingness to address obvious issues. The Ridgeline I test-drove had a broken center console lid. Something that should have been caught during inspection or reconditioning. This was never mentioned upfront. When I asked about it, I was told it was being sold strictly "as is" and would not be repaired. I was later told Honda might fix it under warranty, but the dealership still refused to have it taken in before the sale. I was expected to purchase the truck first and handle the repair myself. I also looked at a Tacoma on their lot and immediately noticed molding sticking out along the body. Again, no disclosure. These are issues visible within seconds, yet they were only addressed after I pointed them out. When I spoke with the sales manager about pricing, the experience was equally rigid. There was no willingness to discuss the out-the-door number in a meaningful way, even with visible defects present. The store also attempted to include a $600 "clear-coat finish" add-on that I did not want, and removing it required additional back-and-forth that shouldn't have been necessary. To be clear, my salesperson was polite and not the problem. The issue is the dealership's overall approach: lack of transparency, refusal to address basic repairs, an inflexible pricing structure, and add-ons that don't add value for the buyer. Based on my experience, I cannot recommend this dealership. Customers deserve open communication, proper vehicle inspection, and a fair pricing process, none of which matched what I encountered here.

I had a very concerning experience with this dealership. While looking at a vehicle, I pointed out…read morea major safety issue with the front brakes that clearly needed attention. Instead of addressing the serious brake problem, the dealership focused on a minor issue with the tail lights and seemed willing to repair that while ignoring the much more important safety concern. Brakes are one of the most critical safety components on any vehicle. The fact that this was not taken seriously raised major red flags for me. Customer safety should always come first, and it did not feel like that was the priority here. Because of this experience, I chose not to purchase the vehicle and have since blacklisted this dealership. I would strongly recommend that anyone considering buying a car here carefully inspect the vehicle and make sure any real safety issues are properly addressed.

I test drove a Subaru Forester here in late September/early October and returned in December to buy…read morea Forester because of the great experience. Mike C. was fantastic to work with and I can't recommend him enough as he was the primary reason I returned to Cascade to move forward with the purchase. I have never ever in my life owned a new car or purchased a car from a dealer. I was super nervous about this purchase and did a lot of research about vehicles I was interested in. I had a visit at another dealership to test drive a different manufacturer's vehicle to compare this experience to and both myself and my husband were very impressed with the difference in working with Mike C. as the salesperson at Cascade. Our first test drive he accompanied us as we drove the SUV around including a lovely trip through the Cuyahoga Valley, and he demonstrated many of the safety features and educated us thoroughly about the car. After the test drive he sat down with us and gave us some preliminary ideas about cost which lined up with prices I'd discovered during my research about the vehicle's going MSRP and such. A few months passed as I mulled over new vs. used and what car I wanted. Ultimately the great feel of the Forester, its top safety rating and reviews from Consumer reports, and the superb test-drive and no pressure conversation with Mike led me to call them up and move forward with the purchase. I called to make sure Mike was available and did another test-drive. Then we started the negotiation process and - armed with another dealer's out the door offer for the vehicle and the fact that it was quarter end - I was able to negotiate the price down to a VERY reasonable offer according to both TrueCar, KBB, and CoPilot for the particular trim and extra features (and in a color preference as well.) While the vehicle was not in stock yet (in transit as seems to happen frequently with these fast-moving cars) it arrived a couple days later and I worked with Mike to finalize the paperwork other than the financial agreement stuff. He helped me get the app set up so I can remote start my car and adjust the temperature and he also called up my insurance company to help get those details squared-away. Another employee, Peter, gave me a very thorough overview of the many features in the car so I would be comfortable driving it and the financial process was made very easy for me as well. I would recommend Cascade - and in particular the Subaru dealership and Mike C. to anyone interested in purchasing a vehicle. I look forward to additional great experiences with them for service and maintenance!

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them