I test drove a Subaru Forester here in late September/early October and returned in December to buy…read morea Forester because of the great experience. Mike C. was fantastic to work with and I can't recommend him enough as he was the primary reason I returned to Cascade to move forward with the purchase. I have never ever in my life owned a new car or purchased a car from a dealer. I was super nervous about this purchase and did a lot of research about vehicles I was interested in. I had a visit at another dealership to test drive a different manufacturer's vehicle to compare this experience to and both myself and my husband were very impressed with the difference in working with Mike C. as the salesperson at Cascade. Our first test drive he accompanied us as we drove the SUV around including a lovely trip through the Cuyahoga Valley, and he demonstrated many of the safety features and educated us thoroughly about the car. After the test drive he sat down with us and gave us some preliminary ideas about cost which lined up with prices I'd discovered during my research about the vehicle's going MSRP and such. A few months passed as I mulled over new vs. used and what car I wanted. Ultimately the great feel of the Forester, its top safety rating and reviews from Consumer reports, and the superb test-drive and no pressure conversation with Mike led me to call them up and move forward with the purchase. I called to make sure Mike was available and did another test-drive. Then we started the negotiation process and - armed with another dealer's out the door offer for the vehicle and the fact that it was quarter end - I was able to negotiate the price down to a VERY reasonable offer according to both TrueCar, KBB, and CoPilot for the particular trim and extra features (and in a color preference as well.) While the vehicle was not in stock yet (in transit as seems to happen frequently with these fast-moving cars) it arrived a couple days later and I worked with Mike to finalize the paperwork other than the financial agreement stuff. He helped me get the app set up so I can remote start my car and adjust the temperature and he also called up my insurance company to help get those details squared-away. Another employee, Peter, gave me a very thorough overview of the many features in the car so I would be comfortable driving it and the financial process was made very easy for me as well. I would recommend Cascade - and in particular the Subaru dealership and Mike C. to anyone interested in purchasing a vehicle. I look forward to additional great experiences with them for service and maintenance!

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

Audi Cascade provided me with great customer service always. I used to bring my '09 here to get…read moreserviced on parts I couldn't do myself, would allow me to bring my own parts such as luxury rims or OEM parts I had myself. (Thing is the dealer won't provide warranty on the item; I just paid labor). Prior to COVID, they used to bring me into the shop for a minute a show me. Now they send you video to your phone with an explanation from the mechanic. How cool is that? I loved the transparency they provided. If there was a part on order, I get a loaner. If they were out of loaners, they paid for my rental for a week while my parts were waiting to arrive from Germany. 10/10 I have since traded in for a newer (used) model, and the sales team seemed like good people. I didn't argue on a price, though. I did find some small minor things wrong with the car after about a month in, and Audi Cascade did me right. They took of every little thing free of charge (whereas total work would've been around $700). No wonder why they're part of the Audi's Magma Society. For those that love and stick with Audi, you should do your research and check out what dealerships were given this award. As a years long customer that has to deal with shady dealerships now (because I moved for work), I will miss this place.

Purchase your vehicle from another dealer, in fact select a different brand. Cascade doesn't stand…read morebehind their inferior products.

Klaben service first rate. Amazing family, thank you for caring for our car and daughter.read more

The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

This Mazda dealership is not one that is worth visiting…read more I took my vehicle in for an oil change, recall and a floor mat concern. The vehicle was serviced, and I was referred to Mazda's 1-800# to resolve the floor mat issue. The service advisor mentioned "these concerns are usually best solved if the consumer gets involved with Mazda, I have one other option I could try but I'd recommend you call them instead". After speaking with Mazda's customer service line, they couldn't understand why the concern wasn't looked at as the car is under its bumper to bumper warranty. I took the car to another dealership, they've determined the passenger seat rails are defective and the part has been ordered under warranty. The fact that Cascade Mazda could not offer a solution is extremely disappointing.

Had a very bad experience trying to purchase a used vehicle from this dealership. The salesman was…read moredeceptive and not trustworthy.

I took my 2018 Ford F150 in for maintenance, something was going on with the wiring under the hood…read more They had my truck for over a week and I had to call for an update as I had never heard back from them. Received some BS response so I gave it another couple days before I had to call back again for an update. I was told I would get a call back from the service department. When I did receive a call back it was from the sales department saying "the service department still has some diagnostics to run, but I am going to be honest with you, the estimate looks quite hefty. Could I ask how much you owe on this vehicle because we could take it off your hands." I own my truck outright and I told the sales person as such and immediately went and picked up my vehicle. The person behind the service counter was clearly typing in some BS inspection reports as I was standing right in front of him. I stood at the counter for about 15 minutes...clearly he wasn't just closing out my account and handing me the keys which should've taken five minutes at most. He had to create a maintenance report there in the moment. I honestly don't think they ever looked at my truck in the 10 days they had it. Over the next few months I continued to receive calls from the sales department asking if I would like to sell my truck to them. I apologized to the last service sales rep who called me because I got quite annoyed and demanded that they remove my phone number from their sales pitch list. I strongly recommend staying away from this place for service.

I recently purchased a Toyota Camry from Spitzer. While the sales process went smoothly, my issues…read morebegan after the purchase. The car had developed "lot rot" on the brakes because it hadn't been moved regularly, which caused them to pulsate and underperform. I was initially told this would be fixed at no cost since I had just purchased the car. However, when I brought it in, I was informed that because it wasn't considered a "safety issue," I would need to cover the repair costs. They quoted me a $50 diagnostic fee plus $250 to resurface the rotors--a job that typically costs around $40. To make matters worse, the service tech brushed it off by saying, "It's Ohio, this just happens," even though properly maintained vehicles don't develop this issue. I ended up replacing the brakes myself for half the cost. On top of that, shortly after the purchase, I began receiving unsolicited calls from third-party insurance companies trying to sell me GAP coverage. Please be aware that if you conduct business with this dealership that your information will be sold for a few extra dollars. Overall, while I'm happy with the car itself, my post-purchase experience with Spitzer was disappointing. Be cautious about service promises and how your information may be used if you choose to do business here.