being a single woman at times it's hard with the rumor of everyone taking…read more Advantage or going to the wrong place. Once again Don Sitts had such patience with me and were kind. Rob made my appointment and Jacob cashed me out. Always I am pleased I put my trust in them. Such a clean dealership - i know the Lord led me there. Christian business that you can feel comfortable with. Thank you so much for taking care of me and my vehicle once again.

Only place I will buy a car. Been dealing with them for over 20 years and I couldn't be more…read moresatisfied.

Salesman Franklin Ragsdale is one of the coldest sales men in the building Best sales guy in the…read morebuilding all of that he listened to what I asked for he got the payments what I requested he was quick he was efficient you just need to go see him for yourself. 10 out of 10 must recommend!

Very sketchy! Drove…read more2 hours only to find out the vehicle sold a month ago, even though the ad says "newly listed". Then the manager said that the vehicle was for sale. Then the salesman said no power train warranty. Then the manager and salesmen debated in front of my wife about the warranty. Then they could not find the car. "I have no idea where it is" - salesman. Very unorganized and just unprofessional.

As someone who has 30 years experience selling software and solutions to auto dealers, I have…read morenumerous connections across 4 states so I can buy a vehicle anywhere. For me to choose to buy from Lambert is indicative of my trust that I will get great service and get a fair deal. It took two non-pressured visits to Lambert to complete my purchase. I worked with the Sales Manager, Bryan Steinlechtner after I researched my potential purchase and drove the vehicle. I felt comfortable and never felt pressure. Using various sources on the internet, I determined Lambert had the best vehicle at the best price. I worked with James Orlando in Finance to secure financing at a rate lower than I expected and a warranty that I requested. Totally transparent. Again no pressure. John Sdono, my seal person, helped to get the car ready and assure that I was satisfied with it's cleanliness and condition. Perfect experience start to finish. Have no fear your will be treated fairly!!

Love my new Buick Enclave Avenir from Lambert GMC BUICK in Cuyahoga Falls…read more However, the finance department is troubling. A week after the deal, my trade in still hadn't been paid off. It was showing late on the GM website. The finance guy at Lambert said they needed to get funded for the $18,000 payoff. Huh? It takes a week for a multi million dollar company to get 18,000?They had no trouble getting me credit in 5 minutes for $45,000 and cashing my check for $5,000 and it cleared electronically the next day. WTF Not done yet. I was told my loan was through GM just like the last one. He did tell me he got me a better rate but I thought it was from my credit score being high. Oh no,, it was through a bank I never heard of. I just found that out today by mail. Again, WTF? Thought I asked all the right questions. Only the salesman has called me back but what can he do? Be very aware before you drive away!

We were very pleased with the process of buying a used car at Cascade Autogroup. We worked with…read moreBrendan Daniels who could not have been more helpful. In addition to the buying process, Brendan also helped us out when we had an issue with our car shortly after the purchase. He helped us get scheduled with the Service Department and our car was evaluated at no charge.

Cascade Auto Group was indeed great. Matt Harteis was my key contact, but he worked with a team. He…read morewas friendly and fun, but knew his business and was helpful and gracious. Matt was ready for my questions, answered some I didn't know I had and set me up the team specialists along the way. I'm happy with my car and happy I bought from them.

Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them

This review is for the service department:…read more David and I brought our 2002 Honda CRV in for its 15 year old recall on the airbag firing mechanism (I think) While this was possibly the most adult thing I have ever done (Joe in service said that his girlfriend has an 7 year outstanding recall, so I'm not the only one!) the real adults were the service department employees who got us in ASAP and completed the repair within 30 minutes of our arrival. We barely had time to eat the pizza we brought along before Joe was at the table telling us that our car was ready and waiting. In that 30 minutes however, I was dismayed by the behavior of two showroom employees. One, a mature woman with red hair, actually stopped and snorted at David and made a rude comment and the other, a tall youngish male with slightly long hair, spoke dismissively about a woman who apparently had been left waiting in the front because she had asked to see someone right away. :/ But Joe and the service department were amazing ! Thanks

Absolutely a troublesome experience !! I do not recommend this place at all!!! Honda is a good…read morecar it's just this dealership that is an issue. High pressure sales I am not a fan!!

BEWARE! BEWARE! this place is the epitome of a scam. I purchased my vehicle on July 2024 with the…read morepromise of repairs to non functioning A/C and coolant leak. I had to take my car back a week after purchase for repairs 3x! The last time the vehicle was in their possession for a month! I got my vehicle back and coolant still leaking! was told I had to pay for that service to be fixed! was promised by Service dept director Spence it would be fixed (both problems)! they started screening my calls and stopped answering! I was quoted 4k from another auto shop to fix repairs! Also Spence lied and said the original repairs costed 7k to fix,. I found the receipt and they paid BMW westlake $700 to fix A/C unit. Smh. Read all reviews from all platforms, they have multiple complaints from service dept!

1 month ago I bought…read morea car with bad brakes n they said they'd fix them. I've been calling them all week n they won't return my calls. They obviously don't want to stick to our deal they made with me. Integrity goes a long way and they apparently have none. I wouldn't recommend buying from them. Looks like I'm taking it to a shop since they don't want to fix it. Once they get the sale they don't care anymore

Klaben service first rate. Amazing family, thank you for caring for our car and daughter.read more

I am writing this review to inform future customers who may be considering this dealership for a…read morevehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace.

Had my Cadillac in several times for the tire sensors. They couldn't repair it. Then they lost my…read moretire key for the lug nuts. They ordered me a new one with new bolts. Suddenly they claim they found mine. The one they gave me wasn't mine because I had painted the interior of mine with nail polish. The tire sensor problem was finally repaired by Costco. They had no problem. The sensor Van Devere put in was the wrong frequency. They then said it was the module. Then when they brought my vehicle out from the shop the hit the curb and broke the bead on the tire. The manager never called us on it. So we had to get a new tire at where else, Costco.

My experience was mixed. Connie was friendly and helpful. She took time to show me features on…read morethe car. Before driving off the lot I noticed there were no floor mats. She indicated they weren't on the window sticker but I said for a 40k vehicle not to have floor mats seemed ridiculous. She promply went inside and spoke to someone who sent her to parts to get me a nice set of deep weather resistant floor mats! The financing wasn't as great. The young man was friendly enough but as I looked over the electronic contract I noticed the price was nearly $5k over sticker. I asked and was told it was for the additional protection packages. He had put on $600 interior protection, $700 wheel and rim protection, $600 gap insurance, AND a $2800 service plan without asking if I wanted any of it. He didn't push back when I asked questions but in the end I had him remove all of the add-ons. I understand that this is how the dealership makes most of its money but I think they should ask before putting any add-ons in the contract.

Was there to look at a pickup. Had a trade and was told my trade was worth only $29,000 Told…read morethem another dealership offered me $35,000 The used car manger called me a liar. Well needless to say, I bought from the other dealership and got my $35K for my trade. This dealership is a liar and a theft!!! Run and stay far away from them. Do your homework