Great place to buy a car. I bought a new Santa Fe. Fun culture and great staff! Chris Gates took…read morereally good care of us!

Overfilled my transmission fluid by about 1.5 qts. Picture below is what I was able to collect that…read morewas not supposed to be there Edit: The fluid drain/refill cost around 300~ for them to cause a potential problem that could cost $3-5 thousand.

As someone who has 30 years experience selling software and solutions to auto dealers, I have…read morenumerous connections across 4 states so I can buy a vehicle anywhere. For me to choose to buy from Lambert is indicative of my trust that I will get great service and get a fair deal. It took two non-pressured visits to Lambert to complete my purchase. I worked with the Sales Manager, Bryan Steinlechtner after I researched my potential purchase and drove the vehicle. I felt comfortable and never felt pressure. Using various sources on the internet, I determined Lambert had the best vehicle at the best price. I worked with James Orlando in Finance to secure financing at a rate lower than I expected and a warranty that I requested. Totally transparent. Again no pressure. John Sdono, my seal person, helped to get the car ready and assure that I was satisfied with it's cleanliness and condition. Perfect experience start to finish. Have no fear your will be treated fairly!!

Love my new Buick Enclave Avenir from Lambert GMC BUICK in Cuyahoga Falls…read more However, the finance department is troubling. A week after the deal, my trade in still hadn't been paid off. It was showing late on the GM website. The finance guy at Lambert said they needed to get funded for the $18,000 payoff. Huh? It takes a week for a multi million dollar company to get 18,000?They had no trouble getting me credit in 5 minutes for $45,000 and cashing my check for $5,000 and it cleared electronically the next day. WTF Not done yet. I was told my loan was through GM just like the last one. He did tell me he got me a better rate but I thought it was from my credit score being high. Oh no,, it was through a bank I never heard of. I just found that out today by mail. Again, WTF? Thought I asked all the right questions. Only the salesman has called me back but what can he do? Be very aware before you drive away!

I test drove a Subaru Forester here in late September/early October and returned in December to buy…read morea Forester because of the great experience. Mike C. was fantastic to work with and I can't recommend him enough as he was the primary reason I returned to Cascade to move forward with the purchase. I have never ever in my life owned a new car or purchased a car from a dealer. I was super nervous about this purchase and did a lot of research about vehicles I was interested in. I had a visit at another dealership to test drive a different manufacturer's vehicle to compare this experience to and both myself and my husband were very impressed with the difference in working with Mike C. as the salesperson at Cascade. Our first test drive he accompanied us as we drove the SUV around including a lovely trip through the Cuyahoga Valley, and he demonstrated many of the safety features and educated us thoroughly about the car. After the test drive he sat down with us and gave us some preliminary ideas about cost which lined up with prices I'd discovered during my research about the vehicle's going MSRP and such. A few months passed as I mulled over new vs. used and what car I wanted. Ultimately the great feel of the Forester, its top safety rating and reviews from Consumer reports, and the superb test-drive and no pressure conversation with Mike led me to call them up and move forward with the purchase. I called to make sure Mike was available and did another test-drive. Then we started the negotiation process and - armed with another dealer's out the door offer for the vehicle and the fact that it was quarter end - I was able to negotiate the price down to a VERY reasonable offer according to both TrueCar, KBB, and CoPilot for the particular trim and extra features (and in a color preference as well.) While the vehicle was not in stock yet (in transit as seems to happen frequently with these fast-moving cars) it arrived a couple days later and I worked with Mike to finalize the paperwork other than the financial agreement stuff. He helped me get the app set up so I can remote start my car and adjust the temperature and he also called up my insurance company to help get those details squared-away. Another employee, Peter, gave me a very thorough overview of the many features in the car so I would be comfortable driving it and the financial process was made very easy for me as well. I would recommend Cascade - and in particular the Subaru dealership and Mike C. to anyone interested in purchasing a vehicle. I look forward to additional great experiences with them for service and maintenance!

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them

This review is for the service department:…read more David and I brought our 2002 Honda CRV in for its 15 year old recall on the airbag firing mechanism (I think) While this was possibly the most adult thing I have ever done (Joe in service said that his girlfriend has an 7 year outstanding recall, so I'm not the only one!) the real adults were the service department employees who got us in ASAP and completed the repair within 30 minutes of our arrival. We barely had time to eat the pizza we brought along before Joe was at the table telling us that our car was ready and waiting. In that 30 minutes however, I was dismayed by the behavior of two showroom employees. One, a mature woman with red hair, actually stopped and snorted at David and made a rude comment and the other, a tall youngish male with slightly long hair, spoke dismissively about a woman who apparently had been left waiting in the front because she had asked to see someone right away. :/ But Joe and the service department were amazing ! Thanks

About a year and a half ago, I bought a vehicle from Great Lakes Honda in Akron OH. It was in great…read morecondition, and I got it for a good price, and had no issues. We needed another car, and I decided to try them again. I found a car I was interested in, but the web site said it was still being serviced. That was on a Wednesday. The following morning I got an email asking if I'd like to make an appointment to test drive it that day or the next. I explained that I was two hours away, and would try to make it there on Saturday. I made an appointment, and contacted them again on Saturday morning saying I would be a little later. She replied saying that was no problem. I got down there and told the receptionist I had an appointment with that person, and was told that the woman I was emailing was just a scheduler. They assigned me to a salesperson, who took an unusually long time to bring the car out. The first thing he did was open the trunk, and it was littered with coloring books, a women's purse, and other things. We got in the car, and my wife noticed a foot-long crack in the windshield. I started the car, and saw that the display screen was cracked on both edges, with the image only showing in the middle of the display. A warning light was on as well. I started moving through the lot slowly, and heard a metallic scraping from the right front wheel, and every imperfection in the parking lot caused loud thunking noises from the left rear suspension. As I accelerated on the street, there was a loud buzzing like the left rear tire was rubbing against the fender. I turned around after a half a block and returned to the dealership. The salesman asked if there was another car I might be interested in. There was another car, though with more miles than I wanted, that I might consider. Their website had said that was in detailing. After another long wait, the salesman returned to say the car wasn't even on the lot but was being serviced at another location. So my wife and I spent an hour at the dealership, four hours driving, and a tank of gas, for nothing. And the salesman let slip that the "woman" who invited me down and arranged the appointment was an A.I. bot. Why bother being inconvenienced by having an employee spend a minute or two emailing or texting a customer what the real situation is, when you can have an A.I. bot create an alternate reality and put five hours of inconvenience on the customer. Who cares about losing the customer and getting bad reviews, I guess. And to top it off, a sales manager texted me the following day to see how things went. He apologized, and asked what other car I was looking at. I then received a phone call from another salesperson, and a follow up text saying "I'm sorry to hear about your experience before. Hopefully I can make it better in the future... Once it's out of service, I'll let you know!" I continued to check the status of the car on their web site, but it still said it was in service. I finally put my contact info into the web site again, and then was told that it had been sold. I never heard back from the salesperson that it was out of service. Maybe the sales manager and other salesperson were A.I. bots, too.

This review is based on my son's purchase over the weekend:…read more Mohammad was great, and very helpful. Appreciate all the assistance. I would definitely come back. He was extremely helpful and knowledgeable. I like that they don't have salesmen hovering like vultures in the parking lot to follow you around. You basically just browse at your leisure or find what you want to see online, then walk in and talk to someone. Everyone there was really nice. Yes we spent hours going through the process, but that's just a given when you buy a car. At least it was a pleasant atmosphere to spend your day in. I would recommend this dealership to anyone looking for a higher end used car. Your purchase will include a warranty for an extra cost built in to your contract. I didn't see anything on their lot that looked like junk! Really nice cars to be had.

SCAMMERS. My…read morehusband and I bought a 2019 Chevy Traverse IN CASH from them in March and the transmission blew after a month. We noticed the day we received the vehicle that it was hard-shifting into second gear. You can't expect me to believe that the people at "Prestige" didn't know this was happening. Unfortunately because of our hectic schedules, we struggled to find a time to get the car to the shop to have it looked over immediately. A few weeks later as I was driving with my 15 month old, the Traverse died in the middle of the road. It wouldn't go in reverse or drive over 30 mph, and the Drive indicator light was flashing. We brought it to our mechanic and were quoted $11,000 for a transmission replacement. This is when we discovered that "Prestige" Auto Mall's "warranty" doesn't cover jack shit, and when my husband reached out to them to see what we could do about the blown transmission/warranty, they chastised him for not purchasing their $3,000 extended warranty. Why would we buy a $3k extended warranty? I would've just bought a better car for that money. When my husband filed a claim with their third party warranty company, they were only willing to pay $1,500 toward a $11,000 transmission replacement. The "dealership" offered to do the replacement "at cost", but they're now dodging his phone calls. We even got a second opinion from a shop that deals specifically with transmissions, and they quoted us at $8,000 for a refurbished transmission. I don't know about you, but we can't just come up with that kind of money after dropping the money we scrimped and saved on a car. We now have a $18k paperweight. It's been sitting at the transmission shop for weeks. Also, the first time I took the car for a car wash, the black paint on the rims and emblems started to wash off. It looks like they colored it in with a paint stick. The front grille was also cracked and we were never told about this, despite having asked for a video of the entire car. They conveniently avoided that part in the video. We've been without a vehicle for over a month now, and have had to borrow vehicles from family members to get to work and transport our six children to school and extracurricular activities. Our summer plans are absolutely shot because we have no way to travel or do anything. This "dealership" is an absolute joke. I would NEVER expect to have to replace a transmission on a car I just bought from a dealership. If I wanted to pay almost $30k for a car, I would've just purchased a vehicle from a reputable, local dealership like we have in New York State. The only reason we bought from them was because we were looking for something very specific to transport our family of 8 and were having trouble finding anything locally. We can't afford to just shell out $11k or the cost of a new vehicle because the piece of junk we bought from this joke of a dealership scammed us. The ONLY saving grace about this podunk "dealership" was their salesperson, Wyatt. He was easy to work with and responsive. Other than that, PLEASE save yourself the trouble and DO NOT DO BUSINESS WITH THESE CON ARTISTS. THEY DO NOT STAND BY THEIR VEHICLES.

Klaben service first rate. Amazing family, thank you for caring for our car and daughter.read more

they were extremely helpful with the purchase of a used vehicle. as soon as paperwork was signed…read morethey completely ignored me. their attitude towards me changed. before even driving off of the lot the onstar module stopped working. the myCadillac app wouldn't connect and the car said it couldn't communicate with onstar. I told this to my sales guy 3 times before leaving the lot and he just said "okay." didn't take me down to service or anything. okay well as soon as o I got on the road the plastic trim near the steering wheel popped out and it scrapes when turning. super annoying. then the 2nd time I hit the trunk release button it broke. when I returned to the service department two days later they were happy to help and the sales department agreed to pay for the repairs (as they should) but now my sales guy is not even acknowledging me nor is anyone really giving giving me any respect. it's like they're annoyed that I'm holding them accountable. total failure of vandevere to hope to have any customer retention. its only been my dream car for 5 years now, and I've always heard that Cadillac treats their customers well. As far as vandevere goes, that's completely false.

I am writing this review to inform future customers who may be considering this dealership for a…read morevehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace.