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    Falls Dodge

    2.3 (3 reviews)

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    Lambert Buick GMC

    Lambert Buick GMC

    (55 reviews)

    As someone who has 30 years experience selling software and solutions to auto dealers, I have…read morenumerous connections across 4 states so I can buy a vehicle anywhere. For me to choose to buy from Lambert is indicative of my trust that I will get great service and get a fair deal. It took two non-pressured visits to Lambert to complete my purchase. I worked with the Sales Manager, Bryan Steinlechtner after I researched my potential purchase and drove the vehicle. I felt comfortable and never felt pressure. Using various sources on the internet, I determined Lambert had the best vehicle at the best price. I worked with James Orlando in Finance to secure financing at a rate lower than I expected and a warranty that I requested. Totally transparent. Again no pressure. John Sdono, my seal person, helped to get the car ready and assure that I was satisfied with it's cleanliness and condition. Perfect experience start to finish. Have no fear your will be treated fairly!!

    Love my new Buick Enclave Avenir from Lambert GMC BUICK in Cuyahoga Falls…read more However, the finance department is troubling. A week after the deal, my trade in still hadn't been paid off. It was showing late on the GM website. The finance guy at Lambert said they needed to get funded for the $18,000 payoff. Huh? It takes a week for a multi million dollar company to get 18,000?They had no trouble getting me credit in 5 minutes for $45,000 and cashing my check for $5,000 and it cleared electronically the next day. WTF Not done yet. I was told my loan was through GM just like the last one. He did tell me he got me a better rate but I thought it was from my credit score being high. Oh no,, it was through a bank I never heard of. I just found that out today by mail. Again, WTF? Thought I asked all the right questions. Only the salesman has called me back but what can he do? Be very aware before you drive away!

    Falls Motor City

    Falls Motor City

    (66 reviews)

    Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

    Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them

    Van Devere Cadillac

    Van Devere Cadillac

    (5 reviews)

    I am writing this review to inform future customers who may be considering this dealership for a…read morevehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace.

    Had my Cadillac in several times for the tire sensors. They couldn't repair it. Then they lost my…read moretire key for the lug nuts. They ordered me a new one with new bolts. Suddenly they claim they found mine. The one they gave me wasn't mine because I had painted the interior of mine with nail polish. The tire sensor problem was finally repaired by Costco. They had no problem. The sensor Van Devere put in was the wrong frequency. They then said it was the module. Then when they brought my vehicle out from the shop the hit the curb and broke the bead on the tire. The manager never called us on it. So we had to get a new tire at where else, Costco.

    Falls Dodge - car_dealers - Updated May 2026

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