Just scored my dream 2021 Oasis Blue Chevy Trailblazer RS. I'm so happy that it was a very…read morepleasant and stress free experience!! Thanks so much to the best salesperson Robert Williams!! Robert is a great asset to Serra. Not only was he extremely knowledgeable but also exceeding patient with my indecisiveness. When you visit Serra Chevy in Akron, make sure you ask for Robert Williams for 5 Star service.

I tried to call Sierra Akron. They are so unprofessional. I mean unprofessional is not the word I…read moreasked for something to be transferred transfer. I don't think they even understand that just went over their head. They must've never used Western Union like wiring money over over a phone line is something that you could do is more sophisticated now like people getting cash app or or whatever I tried to buy a $50,000 car have it delivered I got hung up on. I got yelled at it is a pathetic pathetic place I guess if they think they're in the a black Voice that talks to him a fucking number from Connecticut they're dumbness. It is the most embarrassing part that they don't even know how to job and not only that they're rude. Very rude. I put my money cause they don't even know how to get there they don't even don't even know how to use a a one named be fired. He is horrible horrible hung up on me without even even asking me questions when I told him about the Wire he thought hanging up on me was gonna quit this. They are horrible. Anybody that listens to them anybody that wants to go through them go wherever LeBron James tell you they don't deal with this dealership whatsoever. They are pathetic pathetic my name is AW Smith and they are pathetic and I'm a developer for Google.

we purchased a mini van and i cannot be more happy! it didn't take too long before i got to drive…read moreour new "baby" home. there were a few concerns but Dan was quick to put a few finishing touches on our deal. i know when the time comes to get another new car, we will be going there first.

I would strongly caution anyone considering buying a vehicle from this dealership to do extensive…read moreresearch and have any vehicle independently inspected before purchasing. We purchased a used truck that was advertised as being in good mechanical condition and "clean and rust free." We were told this in the listing, in messages, and in person. We did take the truck for a short test drive before purchasing, but the mechanical issues and coolant leak were not apparent during that approximately 10-minute drive. During our hour-long drive home, the truck began overheating, warning lights came on, and we had to stop halfway home to add a gallon of coolant due to a leak. We immediately took the truck to our mechanic, who found multiple mechanical issues as well as severe rust that was concealed with paint, which the dealer later admitted to doing. This was not disclosed to us before purchase. We also discovered the truck had an emissions system deletion that was not disclosed, making the vehicle illegal to operate on public roads. The dealership owner offered to replace the rusted-out bed with another bed sourced from out of state. However, the replacement bed was not the same color and was covered in dents. We declined this offer because we did not feel safe driving the truck the hour back to the dealership, we were not in a position to pay for towing there and back, and after discovering the true condition of the truck and the undisclosed issues, we did not feel comfortable having the dealership's mechanic complete repairs. This is not a case of buyers remorse. We understood we were purchasing a used vehicle and expected that there could be normal wear and age-related issues. Our issue is that the truck was not in the condition it was advertised and represented to be, and that major problems and concealed defects were discovered immediately after purchase. At this point, the truck was not safe for us to continue driving and we were put in the position of owning a vehicle we could not safely or legally use. When we brought these issues to the dealership, they refused to take responsibility and relied on the "as-is" paperwork, despite the vehicle not matching the condition it was advertised and represented to be in. One of our biggest regrets was trusting the dealership owner's words and representations. He presented himself as someone with strong values and honesty, which made us feel comfortable moving forward with the purchase. Unfortunately, our experience did not reflect the trust and transparency we expected. Buying a vehicle is a major purchase, and customers deserve honest descriptions and full disclosure. Our experience was extremely disappointing, and we would not recommend this dealership.

I have been bringing my car here for years, Jim and Nat are great, They listen to you, very…read morefriendly.. they are very reasonable on prices. I would recommend taking your car here. They have never steered (little pun ) me wrong yet.

I take my vehicles to Copley Car Care for everything from oil changes to major repairs. They are…read morealways friendly and charge fair prices for their work. Highly recommend!

I leased a van from Trusty and am now in the process of buying out the lease. From the beginning…read morethe process was the easiest I've dealt with. Over the last few of years leasing my van, any repairs were thoroughly explained, and I felt taken care of. I was injured severely in a fall. During surgeries, hospital stays and chunks of time off work with little to no income, they worked with me and were understanding and realistic in their expectations of me to get caught up. They were human, and treated me as such. When you're injured, and wondering how you're going to feed your kids, and pay your bills and you need transportation to continue to work to try to catch up on all of those things, it helps when you call in to try to make an arrangement to be met with someone on the other end that actually cares! Yes, I needed to pay, but making sure that I was okay went over and beyond, am I am simply thankful. They have no idea how this helped me fight a little harder to get better, and how it made me determined, no matter what, to get them paid! Everyone was always so polite and helpful when I called in. In today's world of "iffy" customer service at best, sometimes, this is absolutely wonderful and breath of fresh air! In particular, I would like to thank Ryan, who has taken my call a few times, and handled my transition from lease to buy-out, for caring, for good conversation and laughs! And last but not least, Kim Savcic, there is ABSOLUTELY NO WAY, I would've made it through everything that I have gone through these last couple of years. Without your words, prayers, empathy and kindness, I would have undoubtedly fallen on even harder times. Your time, your valued time, was given to me EVERY time, with no effort to rush me or to get on with the usual business of things. You exemplify those old-fashioned service excellence values, and I am beyond grateful to have known you. I thank you from my soul and from the bottom of my heart! S. Coleman

Don't do business with Trusty, they are in business with Fred Martin. I've had my vehicle less…read morethan 7 months and it's been in the garage twice for a month. First it was the timing belt and sensor that went out, then 3 days after I got it back, I lose the turbo and oil leaking internally and car almost catches fire with my wife driving. They won't cover their mistakes ar Fred Martin garage. Do yourself a favor, RUN AWAY AS FAST AS YOU CAN FROM TRUSTY AND FRED MARTIN. HORRIBLE SERVICE FROM BOTH. WOULD NOT RECOMMEND EITHER COMPANY.