Unprofessional staff, poor communication, and a very frustrating experience from start to finish.read more

Went to purchase a fuel gauge, and the woman insisted on not charging it as a gauge, but as a…read morecluster (which it isn't). She wouldn't budge, so unfortunately we walked away from the sale. Both Pull-A-Part and the customer lost out.

I stopped by here for advice on a noise my car was making and instead of selling me some unneeded…read moreparts, I was taught a simple fix.

Excellent Service! I had an headlight out that only a mechanic would tackle at 141.00 once an…read moreemployee name Charles heard that he jumped to my rescue. Most Apricated. Thank you so much Charles and Auto Zone. 2700 S. Arlington Ohio

This lady right here her name is Theresa is by far the rudest person I have ever dealt with in my…read moreentire automotive career, I ordered the part online I was billed for the part, who ever took our order put the order under a different business. When I showed up to pick up the part they advised me that this is fraud and I am committing fraud, I was shocked and offended, they said that they couldn't accept my card because of the fraudulent activity. The forced me to go get cash from the nearest chase. I came back and they have to re bill me on another part so I didn't even get the same part that I paid for ! Thank god for another individual stepping in and helping otherwise I would of wasted a 2 hour drive 60 in gasoline and no part !! Will never return to do business with this place ever again as they are super mediocre

Worst auto parts suppliers will not stand by their warranty. Would not recommend to anyone. Save…read moreyour money and your time.

Car dealers rarely get a fair shake. Generally the expectation is if you go to a car dealer you'll…read morebe met with people trying to get one over on you. I'm going to share with you my experience with Ken ganley Toyota of Akron. I've been very pleased with the 2017 Cherokee I bought for my daughter a few years ago. I set up a search alert on cars.com for a Cherokee 2019 or newer. Up popped a Trailhawk Elite which is basically the regular Cherokee but it's lifted a bit and looks kind of cool and has a hist of safety systems like emergency braking Lane departure etc to help keep a 16-year-old driver safe. I contacted the dealer and met a salesman by the name of Chauncey Clausen... Like the pickle he said. I made arrangements to drive to Akron which is about an hour away to test drive the vehicle and give it a once over. NADA had this vehicle about 6,500 more than it was listed. They did a fair job detailing it and Chauncey was kind and personable. He explained to me the process and we took the car for a test drive and I immediately saw that the service four-wheel drive light was on. It shouldn't have been because of their multi-point inspection they put the cars through before they put them on the lot. The interior was in great shape the exterior was also in great shape for 67,000 mi. I told Chauncey of the service four wheel drive light and we made a deal of my purchase of the car contingent upon investigating and repairing whatever was wrong with the four-wheel drive light. Two days later the Toyota store gave up on trying to fix it and sent it to the Jeep store where they diagnosed it needed a PTU also known as a transfer case. Here is where I'm appreciative of chauncey, and Ken ganley Toyota. I worked very closely with the Jeep store and the part alone was about $3,200, which the dealership unfortunately had to absorb per the deal. They were very clear and upfront with me and some good natured ribbing made me realize that they are definitely in the red on this deal. But they went through it anyway. It took 5 weeks to get the car repaired and fortunately I was not in a hurry and am very patient. I got to see Chauncey again upon delivery and dealing with the f and I guy was also a very quick and painless experience. I was pre-qualified and had a loan from my credit union so I was aware that this deal was probably not going to net them any profit. The purpose of my post is not to rub it in but to explain that there are some folks that will stick by their agreements and follow through. This dealership probably could have pulled the deal and this review would look very different than it does right now. Overall I'm very happy with the car and I do have to do some repairs and upgrades that are commensurate with the wear and tear one would expect. But overall my salesman Chauncey was quite the righteous dude. Honest forthright up front and a genuine nice fella. If Mr ganley does get to read this I hope you will throw Chauncey a couple of bucks as he is a statesman of this dealership. This will be my second car I have purchased from ganley. Overall I really can't think of anything other than to say thanks and it was a pleasure doing business with you.

BUYER BEWARE: we are appalled with this dealership and their operations- or at least that of one…read morespecific individual. We were in search of a Grand Highlander Limited Hybrid and soon discovered they are in high demand. We couldn't find one in our state that met our specs so expanded our search to Ohio (and beyond). My husband did his due diligence and found a vehicle that met our requirements at this dealership. He communicated with 'Emily' and 'Kennedy' via text regarding the car and had a quote. We were preparing to make the 7 hour drive to purchase it when he heard back from Deepan Sonar, Sales/Lease Consultant who informed him that there was a $10k markup on the car 'due to the high demand'. This is ridiculous and felt fraudulent. Needless to say, my husband ended the call with Deepan and we did not purchase the car from Ganley. We found the exact car (including the cool color!) with minimal dealer add-one at a FANTASTIC dealership in Pennsylvania, completed the deal in under an hour and we're back on the road home. Don't be deceived- due your homework and find the ethical and stellar dealership down the road. Good luck!

As woman it can be very scary when something happens with your car.. We were not only guided and…read moretaught, but we got our problem solved!!! We were treated with so much kindness I have never had such a wonderful experience this is the best costumer service I've ever had! Thank you mark!! And if you go to auto-zone mark is your guy!!

Kind friendly AND helpful-- even to two befuddled old people who know absolutely nothing about…read morecars! We were in and out with a diagnostic printout in minutes. (We didn't know what a diagnostic tool looked like before we got here!) It turned out to be a very specific part that needed to be replaced.

I've been jump starting my 2002 Honda CRV for a few months. Two days ago it faltered on the jump…read moreand I gave in: time to suck it up and buy a battery. David called a few places and the cheapest was going to be 175usd with a two year warranty. -- our car is worth about 800usd and we are replacing is soon, so that seemed crazy... but okay fine. Roland at Autozone got us out and running for 75usd with a 90 day warranty. Thank you for listening and helping us! Understanding the specific needs of a customer is priceless.

This particular AutoZone is terrible. The employees sit on their phone for several minutes before…read morehelping the customers. They just didn't seem that knowledgeable either. The only reason I went to this location was because the other one in Cuyahoga Falls didn't have what I needed, but this location did. I don't know that I'd come back to this location again.

DO NOT do business with them. I can't believe they are even a business! They have owed us money…read morefor 5 months and refuse to pay. Bruce is rude and disrespectful......beware!!

Was priced a set of seats for 900$, I asked the salesman if thats the best price. He replied back…read more"probably could do 750$ if I picked up". Took a day off work, hired a baby sitter, and drove 4 hours. Once I arrived the salesman said these sell for more on EBay and tried to charge me $1200. I stated I wanted them for the $750.. I was turned down at $750 and also was turned down at the original $900. Waste of time and they whole day driving up there. Poor place to do business.