Had a bad experience with them got a car broke down the next day Adam almost made me loss my license cause he didn't tell me about the insurance that if u pay a small deposit on car insurance u would be due 2 weeks later and no help and after car breaks down then u still want a payment if you didn't have the car for 30 days why it gets fixed shouldn't of had a car payment for 30 days after it got fixed read more

This place is the worst scammers and lies will tell anything to sell you a car with bad parts and broken. Do not go here at all cost . Next day after buying a truck from them for $23,000 for a lemon . read more

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In 13 months I have had to - Replace the intake manifold Have the front headlight re wired (which in turn screwed up the wiring to everything else so I have no turn signals) Have the engine cradle replaced (which in turn pulled the e-brake cable making it so my emergency brakes randomly lock up) Have the transmission replaced (which took 7 weeks and 3 days to do, only for the transmission to still be doing the same issue it was before) Have both front CV Axles replaced And not the alternator is shot. In 13 months I have basically had to have every major part of the vehicle repaired out of my pocket. I believe they do this A. Too take advantage of people with no other option. And B. So when you trade the car in back to them YOU have done all the major repairs allowing them to sell the car again at a higher value. This place is as predatory as they come and if I can save just one person from spending their money here then this review is worth it. PLEASE DO NOT BUY YOUR VEHICLE FROM RIGHTWAY! Learn from my mistake, do NOT trust Rightway or the mechanics they recommend. read more

the sales rep Tracy was terrible , she's very ignorant , I went in there averaging $500 a week check wise and she couldn't put me in no car she said nothing on the lot was cheap enough for me , how and y'all then have cars out for lesser ! she's a con would not recommend they don't help with credit at all , the cars are lemons as you can see from reviews 5 years ago they sell lemons may as well sel the lemon tree ! read more

My wife and I recently bought a car from Tallmadge Rightway. We found a few things that needed to be fixed. The salesperson said they would get done. I talked to Kelly, the manager about fixing the car. She said she would take care of it and even gave me the number for the garage for the work. I called to set up an appointment with the owner of the garage. After about a week of not hearing anything, I was told by the garage owner that Kelly told him she wasn't going to pay for the repairs. We have been given a constant run around from Rightway ever since we bought the car. Do not buy a vehicle from them, they will lie to your face. Very poor customer service. Very unethical practices. read more

DO NOT GO TO THIS PLACE! If I could give this business less than one star, I would. I have been a customer with Rightway for 5 years, but the current employees and/or management that runs it now are a disgrace! In March 2019 they sold me a car, had me sign the contract and everything, but because they exaggerated the income (even though they were given the documents with the exact figures), so the finance company rescinded their approval based in an "income discrepancy." However, I was still driving the car; never was asked to return it, and the temp tags expired 4/28. They assured me they were working on it. Well, the end of April rolls around and I'm told to buy a new temp tag at the DMV, and then on April 29th, they have me come in and sign an authorization to re-run my credit. Over a month after they knew that the initial creditor pulled the approval! They did NOTHING for an entire month, all while telling me they were working on it. They assure me my payments will be either the same, if not lower. Fast forward to May 31st (Yep, still "working on it), they have me come in to sign a new contract for a new creditor/bank, and I notice the payments went up $110 AND they raised the price of the car. Not to even mention that they sold the car to me with 3 bad tires (that I had to replace), a bad rim, and a crooked hood that I was promised would be fixed. It's not June 9th and they still have nothing approved and my temp tag (that I paid for) expires on 6/10 (tomorrow). They don't return phone calls, and now I'm left in a position where I can't legally drive my car to even work! DO NOT GO TO THIS PLACE! read more

My buying experience from start to license plates was wonderful. Tracey and Steve were great, Steve found me credit and I have a Bankruptcy on record Tracey fit me into a 2017 Nissan Rogue with only 32k miles in beautiful condition. I can't say enough good about these people and Rightway Auto Sales...I will gladly recommend. read more

I got a car from them less then 3 month in the winter time. Now that it is summer went to turn my a/c on and it doesn't work. So I called them and they told me where to take my car to have it looked at then the plane calls me and tells me that I have to pay half the bill! Nothing like feeling screwed over! read more

Worse place ever wish I never had done businesses with Robert ,Tracey he lied said I had my car for 6 month's only had for 3 because my son put the wrong battery in my trade with them Robert said that they probably would not take care of the car that I got from them he also said that had work on my car once that's a lie this company on tallmagde has a F rating with the BBB it took Tracey One week to return my call and then she Text what a character she is giving me a car that had broken part under the hood that there no going to take care of worn out serpentine belts and to top it off the car was full of Dog Hair in the back this place is a damn joke lawyers please Public Beware RightWay Auto Akron Ohio read more

Right way in Tallmadge! Sold a LEMON!! I've had my car less than a year and it has been in the shop 6 times!! Everything from transmission, water pump and hoses bursting while driving! I have a warranty so all repairs were covered with a $100 deductible out of pocket each time! After the 5th time I was stranded due my car breaking down I called right way and they were helpful - one time! Now my transmission is out once again and there is NOTHING they can do! They can't switch me to a better car they can't rent me a car or pay for my deductible! I have to suck it up!! 6x!! Six times in 9 months!! I wouldn't recommend anyone going there for a car!! read more

I purchased a 2014 VW CC from Rightway. I have debated whether writing a comment was a good idea, but here it goes. So I took the car to them due to when they sold me the vehicle Ammeer (a worker there, his desk is the first one to the left when you walk through the main doors) he told me it was a censor and that was why ALL the lights were on the dash. He convinced me that it was an easy fix. So I took the car back to them and they had the car for 2 days. I get a text message from Amear that stated they found out the issue was a censor. I was confused because we already knew it was the censor and they were supposed to have ordered the part to have it be an easy fix. So they give me the car back and tell me I need to bring it back when the censor gets there. So about a week and a half later he tells me that its there and I can bring the car back. So I take the vehicle back and they told me it would be a few days. After THREE WEEKS they finally tell me its done and I can come pick it up Monday after work. Then Ammear texts me and said that the tire has a bump in it and needs replaced so I turn around and not go to pick it up because something else was wrong with it. So I go from Medina Oh to Tallmadge Oh to pick it up the next day. I go to pull of the lot and the car didn't stop like the brakes weren't working so I turn the vehicle around and leave it there. I called Kelly in the morning who is the boss of right way and she said that she will send it back to her guys after Kelly and Ammear both stated that the car was 100% done. So Kelly calls me yesterday and tells me that the vehicle was driven by 3 different people and they said the car is perfect. Yesterday I drive off the lot and the car is making a horrible loud sound, it was coming from the front of the car, I decided to take the car to NAPA and North High Auto in Wadsworth. They BOTH told me that the wheel Barings are bad. I call Kelly this morning and she tells me that they cant bring my car back in. I am outraged by the lack of customer service any of those people working there have. If I could I would get out of this loan ASAP and still debating whether I need to get a lawyer because I was almost hit pulling of the lot on Tuesday when the vehicle didn't stop. All in all Kelly said that basically she didn't believe me because the other people drove it. Well unless those people are incompetent and or lack of hearing. Anyone would have noticed the LOUD sound coming from the breaks and or feeling the Barings because it is so bad that anyone would notice it. So the mechanic shop is calling Kelly today to get a copy of the warranty to see if they can fix it and have it be covered. I will keep this review updated as this progresses. But overall DO NOT BUY A CAR FROM RIGHTWAY. Ammear is a liar for instance he was supposed to fix the plastic piece underneath the driver seat. He was texting me as he was fixing it and he said on his last text that he got it and it was securely fixed. Those were the exact words. I just noticed this morning all this man did was shove the plastic piece underneath the seat and did not fix a dam thing. This is my first car loan and I am so furious with these people that I am still considering hiring a lawyer because they risked my safety when the brakes did not stop as I was going into traffic. What if I had a kid in the car and was hit due to their lack of customer safety. I will never purchase another vehicle from them again and in 2 years I am done with this place. I can't believe the customer service here and I cant believe how Ammear sold me a bunch of Bullcrap. So do not buy fro m them you WILL REGRET IT!!!! read more

Vance is not a very good salesman he forget stuff like I dont know how many times I told about our trade that we had he a terrible salesman.

I stopped here yesterday because I was interested in a car they had on their lot. Since I have worked at a car dealership, I know there are two areas you make money on a trade-in sale. You make some on the trade-in (which you will resell for a profit) and some on the car sale (which is marked up from what was paid). They would only offer wholesale for my car ($1500 below trade-in value, as I could clearly see on their computer). Don't be greedy! If you make $2000 on a trade-in sale ($1000 from trade-in, $1000 from car sale) that is an honest deal. Attempting to make $5-6000 on one sale is ridiculous. read more

Very disappointing experience here. Took all of my credit information and only showed us one car. Said they could get more but never returned any calls. None of their cars have prices and they wouldn't tell us a price until they approved financing. Felt really shady. Glad I didn't like the one car they showed me. read more

Really don't know how they are still in business. Got a car from there a few years ago. Now writing the review to express the nightmare it is making my life now. I had ok credit when going in. 570-600. They ran my credit into the hole with inquires ( dropped it close to 100). To the point i couldn't go anywhere else. Then said they could approve me there credit company Gateway Finical ( with 2k down and bi-weekly payments). Needed a car and wanted to keep working on my credit so I said ok, is what it is. After thoroughly going through the contract, seeing all the extras tacked on the loan, and a few problems with the car i wanted to take it back. Well within the time the contract said. They said no. Couldn't afford a attorney after forking over the massive down payment (2k). It was blue booked at 5-6 k when i got it. They charged 8k ( everyone has to make a living i get it) after looking through everything the loan came out to close to 16k ( not including interest). Now after i was late a WEEK they repoed the car. After 3.5 YEARS of on time payments. The company only cares about money nothing else. Take your money, one hard month ( or 2 week in my case) they take it to resell it to the next sucker they can find. Don't bother. I only say things about the loan part because Gateway is owned by the same mother company as right way. Scam in my opinion preying on people with not the best credit ( fyi my score wasn't back to where it was when i walked in there for another 2 years from the inquires). There's a reason Right Way has a F ON BBB!! read more