Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.

My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

I guess I have been a sucker. I had a transmission flush with Preston last week. I came back in…read morethis week for repairs they found during last week's maintenance. I asked them to check the transmission because the shifting didn't feel changed. They said the fluid was gooey and black..and tried to give the speech about needing a flush...they back pedaled. Who knows what they did and didn't do...at this point they may have "fixed" things that were not broken.

Matt, David and Mike at the service department are great communicators. They do an excellent job of…read moremaking sure we know what to expect every time we visit. Highly recommend Preston Ford service!

This team is amazing. Eric is honest, super friendly , very knowledgeable. They provide a great…read moreservice, are very responsive and helpful. Thank you

A deer hit my truck and set off my airbags. Took my truck to Bainbridge Body shop and they did a…read morefantastic job. Had an issue after I picked up my truck, took it back to Bainbridge Body shop and they immediately took care of the problem. Excellent local body shop and I highly recommend them for all your auto body repairs. Customer service is A++++. Thanks Bainbridge Body. Will definitely use them again if needed (hopefully I won't LOL)

It's long overdue to take a second and write up an excellent review for Bill's body and paint. they…read moreare an exemplary pillar of the community providing a multigenerational service that never slipped on reliability since I was growing up and picking up the family cars from being maintained and repaired by Bill and Company. I still take the vehicles of my own family now to bill's body and paint and the same level of communication, service, and transparency are there for me every time I'm in need. Their knowledge really shows in the scope of all they can service for you. From dent and dingers, paint matching, Old school hobby projects, and that reliable commuter that you just need to keep on the road with all this salt we get every winter. Forever thankful that Bill's body and paint is in my community. You wont find a better shop to form a relationship with.

Both my husband and I have used them for body and mechanical work and they do honest work at a fair…read moreprice. Both my husbands "American classic" and my foreign hybrid were serviced. They even redid what I paid a dealer to do (Great Lakes Hyundai is a bummer) and now all is up to snuff. Thanks and SHOP LOCAL!

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

If I could give this business ten stars, I would. I found myself needing to get a dent fixed ASAP…read moreand I called four other businesses closer to my house. All of them told me the dent was too big to pop out and they couldn't help me. I called Ohio Dent Repair, text them photos of the damage and to my surprise, he said he was pretty confident that he could get that fixed and told me to come in at 3p the same day. I arrived a few minutes early. He was waiting for me and pulled the car into the bay and immediately got to work. I get nervous so I didn't watch him do the repair but 10 minutes later, the dent was nearly undetectable. Given how deep it and big the dent was, I can live with the few imperfections that are left behind. To the average eye, nothing happened. I also appreciate the fact that he said he could touchup the paint but the color wouldn't be an exact match and it would stick out even worse unmatched, then untouched. I ended up calling the dealer and ordering a touchup paint stick from them so that I can fix the three very small spots where the paint did get chipped. I could not be more happy with the service they provided today and will never use anyone else for this service, if I ever need it again. Top notch! Great customer service! Great work!

I highly recommend this place! They were almost 1/3 of another quote was very prompt at my truck…read moreback to me within a few hours and it looked absolutely perfect! I throw this guy name out to everybody I know.

The people working here are worth their weight in gold. After a deer hit my car, I was completely…read morerattled. Missy was kind and reassuring. I was so grateful for everyone's help and kindness. This business is a keeper (although I hope you never have to need it)!

Absolutely excellent service experience. I damaged the underside of my car running over a big…read morepiece of truck tire. I took the car there. The service advisor (MIssy) put the car on a lift and showed me the damage. I filed an insurance claim and then they took care of everything, from dealing with the insurance company to arranging to have a rental car brought to the shop so I could just drop my car off and get into the rental right there. The result was my car is repaired, looks great and they even finished a day earlier than estimated! Very highly recommended!

I also have to comment, the last time I was in they said I needed new front brakes, so I did some…read moreinvestigating and took it to an independent auto repair location, they got it up on the rack, took off all 4 tires, and said "you don't need brakes at this time" So as I suspected, someone just wanted to scam me out of $635 bucks for front brakes, and oh yea, after my last service, several weeks later, I noticed something silver under the hood, only to lift the hood and find a mechanic's screwdriver left under the hood (which could have fallen into the engine) - I don't know what's going on at Preston, but I just don't trust them any longer.

Absolute crooks! Do not trust them at all! Spent $500 for a battery I didn't need. Service mgr…read more Doesn't know his job or technicians very well. Worst dealership around.