I dealt with a person over the phone who quoted the price of the car four times when I went to put…read moremoney down on the car. Suddenly the price changed. I talked with the sales manager, John, who was aggressive and defensive to talk to. it was going to be his way or the highway. He wouldn't listen to a single word, I said. he talked over me and interrupted me. Not to mention he took it him four hours to return my phone call. There are many other dealers who will appreciate your business. I would steer clear of this place they treat people with complete disrespect everybody is always looking for the best price but there's also to something to be said about how you are treated.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up…read morepurchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!

Kristal was amazing and the best sales person I've worked with. She was very helpful and…read morecommunicative. I've been looking at cars for months and delt with many sales people and she is by far the best.

You really have to be careful at this location because they offer FREE INSPECTIONS with a Carwash…read more But when you talk to them they want you to pay around $200. for something you don't want ...a diagnostic. I just wanted them to check the vehicle I bought from Serpentini. This was my second vehicle I bought there. After buying it I found out it had unreported front end damage which they did repair. But shouldn't "Certified Used" mean they've certified the vehicle as being at least checked by their service department? They send out advertisements saying "free inspections and free car washes" but is it really free if that's what you request but they want you to pay for an inspection?

They had the new Subaru Forester we wanted in stock for immediate delivery. It is a beautiful…read morevehicle dramatically improved beyond the two older ones we already owned. They have all been fantastic vehicles. We just brought it in for the first maintenance and Franco made the whole process easy and efficient. Thanks to everyone there.

I was told my wife's oil change and tire rotation would take an hour and a half. I thought that was…read morea long time for that amount of work but went ahead with the service. I was there over two and a half hours and nobody ever came to even talk to me. I personally will never buy a car from there and I will also encourage my wife and anyone reading this to also not buy and especially to not get service from Ganley Suburu East Wickliffe. I also had the same procedure done at Classic Hyundai on my car the same morning and was out in about an hour

I purchased a Honda Ridgeline pickup here in 2023 and have returned twice for scheduled…read moremaintenance. I have since moved to a new home so their location is nearly an hour away, but I returned because my initial purchase included scheduled maintenance for the first 24,000 miles. Both times I scheduled for a Saturday morning and waited for the service to be completed and both times it took over TWO HOURS for them to do a lube, oil, and filter and to rotate the tires. The saving grace is that my included maintenance is over so now I can go elsewhere.

I love the staff, service, and swift and efficient experience that I receive every visit.read more

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

From the owner: Why buy from us? We go the extra mile for you! With over 50 Years in Combined Experience, We offer…read moreGreat Customer Service and a Commitment to Northeast Ohio for over 20 years. We have over 100 of the Cleanest Vehicles in Stock and We have Competitive Pricing. We now offer "Guaranteed Credit Approval Financing" for Everyone. Remember NO RUST HERE...... We have gone mobile; type: actionautowholesale on your smart device.

The team approach here was really appreciated. Billy and Gabriella really went out of their way to…read moredirect traffic efficiently and check in throughout the process. Igor was willing to give me a Skype tour of the vehicle, which was really appreciated by us out-of-towners. Finally, Pat Federico even touched base to make sure all went smoothly, as well. I highly recommend these guys...really happy with the experience and my Mazda.

Hi pressure, would not give me back my key from vehicle I was going to trade, had to threaten to…read morecall police and file theft charges. Would never go back there. Got better deal from Classic VW in Mentor anyway.

They fixed my car fine but they charged me $190 for a base diagnosis that does not apply to the…read morefinal cost if they end up working on the car. I ended up paying $500 for an ignition switch replacement. I was already annoyed because I felt like they couldn't care less about my business. When I was paying they kept trying to get me to sign up for a credit card and then when I expressed my discontent with their lack of payment options they tried to make me feel OK about spending $500+ on an ignition switch by telling me that my keys are probably too heavy, which wears down on the ignition over time. I don't doubt that this could be a problem for some people, but my keys aren't very heavy and I drive less than 20 miles per week (for the last 4 years) and it sort of felt like they were saying "don't be upset at us for the high prices, it was your fault that this part is broken after all". I'm giving this a 2 star rating based on Yelps explanation of 2 stars: "Meh. I've experienced better." I won't be going back.

I feel as if I were jerked around. Luckily, it only cost me $92 but it doesn't sit well with me…read more I had an issue with my right blinker/brake light (not working). I took it back to the original dealership the same day. They looked at it and stated, "We didn't even have to change the light bulb. It must be the cold weather." Ok, fine. It went out again and instead of going back to the west side of Cleveland, I made an appt. here as they are a certified dealership. 3 hours later, I'm out $92 (half of the cost of labor, etc.) because a light bulb was out and "is not covered by warranty". So essentially, we had to pay $92 because a light bulb was "out". Well, that's odd because the guy at the dealership previously said, "We didn't even have to change the light bulb." Hmmm. I'm not going to outright accuse them of shady practices as I can't prove anything. What I do know is that next time I have an issue with my car (aside from huge issues like engine, transmission, etc.), I will be going else where. Oh, I will say something positive - I got a courtesy car wash. Yay.

Decent cars with a warranty at affordable payments....make your payments on time-- it gets reported…read moreto 3 credit bureaus automatically this is a finance program for 4 years