Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

After dealing with this dealership over a 2 month period to get the info that I was promised…read moreseveral times. They finally got me the info videos of the underside of the car which I feel for the vintage of the car (a 2006 Honda odyssey ex) was warranted before traveling 5 hours to see it in person. after it had been listed for 2 months with no pics and or price I got the videos and price so decided to see it in person. I did also ask multiple questions about condition I asked about oil leaks ,air conditioner , many points of the car that where in my mind skimmed over that should have been disclosed in the manner of courtesy to me with them knowing I was traveling 5 hours to see the Van. One very obvious thing was the fact that the windshield was damaged and the damage was in the line of vision which made it a necessity to replace it to pass inspection. When I took the vehicle for a pre purchase inspection the mechanic found a large oil leak in the engine the 2 front struts where leaking as well as one rear shock. the bottom bracket on one of the struts was bent from bottoming out and would need to be replaced there was evidence of the mud skirts in the front having scraped so I specifically asked to have the dealership look for any metal damage under the skirt before coming to see it and they saw none , rear tail light was damaged an would not pass inspection, no mention of this to me . The air conditioner compressor was leaking and would need replacing. I was also promised that I would get in writing a guarantee that the timing belt water pump and tensioner which they said they replaced would get me to my mechanic back home 5hours away to verify the job.when I asked about this before I test drove it . the person that I was given the guarantee by gave me an attitude such that I was being ridiculous about it .Lots of other issues with this dealer ship.! I passed on the vehicle .I would avoid them and look elsewhere. I know they will come back on this review with some smart excuses and blame me . But do you trust a dealership that would send you out on a test ride for a pre purchase and they did not know if the spare tire was good on the car. Until I asked !!!

Courteous driver, easy inspection and pick up at my home. I chose the electronic payment and the…read morefunds were in my account the next business day, a fair offer was accepted.

Super simple process - in and out in 10 minutes. Staff was friendly and helpful. Our check was…read morewaiting for us...we walked out smiling!

I will never ever in life purchase a Cadillac or a prepaid maintenance plan or warranty from them…read moreever again everytime I deal with them for a major concern there's a problem even when I had purchased a third party extended warranty they treated me like garbage like I'm not a paying customer spending thousands for car and bs plans that they don't follow through on what dealership won't allow you to discuss thorough concerns with vehicle not just give u a sheet of paper with codes not a diagnosis without trying to upcharge you in hella fees I'm not paying $200 plus dollars for a diagnostic when I have a prepaid maintenance plan that includes you supposed to be inspecting my vehicle they barely put it up on a Lyft or even drove it around when I heard a lound sound took it to another shop just to confirm I had a wheel bearing and brakes and had them replaced at first another shop wasn't for sure which side was louder took and educated guess based on my video I recorded of the sound while driving it and all the dealer did was give me a sheet of paper with codes of all my tires I asked to speak to manager both David and Brian were very condescending and rude and disrespectful I never ever want to speak to them again I told Chris I wanted to file a formal complaint and how to go about doing that he just told me he agrees with the other shop most than likely but that's all Brian and David had to say and confirm it in my inspection of my vehicle and actually show me more then a 30 second video of nothing of the sorts not explain a single damn thing but tell me the inspection included in my prepaid maintenance plan is only a walk through when I know it to not be true I had this plan since 2016 and always have to remind them my plan states otherwise and not try to sell me bs and do their damn job o and by the way now they are saying they accept third party warranty so I renewed that but moving forward I know they won't fully follow their maintenance plans as soon as it ends next year I will not be going there for anymore services I'll have another shop using my services and my warranty can pay them for thorough work needed in the future Shame on you central Cadillac for ruining my dream car experience the last 10 yrs from hell

Great staff. When I picked up my ct5 Mario was super helpful applying a high gloss finish to my…read moretires. Huge Thank You!!!!! All the staff are helpful and courteous. I definitely recommend Central Cadillac!!!

Mike and Sam are two great professionals that sold me a 2003 Buick. Its the smoothest car ive ever…read moredriven. They are both very experienced, knowledgeable and honest when it comes to Vehicles.The best Car Auto service I have EVER received in my lifetime and will be a lifetime member. -Kevin M

I put a lot of trust in Sam and Mike when I purchased a truck living in another state. I asked all…read moreof the right questions and was told that the paint was in great shape and the truck was turn key and in great condition. Sam and Mike were very nice before the sale and next to impossible to contact after the sale. So, I had the truck delivered to me for 595.00. While it was coming off the delivery truck I could see an exhaust leak. Once down and I inspected I saw that the paint was in terrible shape. Scratches on the entire truck including the roof! Looks like someone took light sand paper to the entire vehicle! The drivers seat is broken. Needed new exhaust and manifold! Heat blower does not work on low or medium. They did not even clean the inside or change the oil as promised! Also, the tailgate is broken and just lays on the bumper with no other support! So, I finally got in contact with Mike after having to use a different phone so they would answer! Mike said that they would not help out with any of the costs even though they blatantly lied to me about every aspect of this truck! I am a veteran and Sam acted like I was getting something special and assured me that this truck was in great shape! Liars. I would not recommend these grifters to anyone! No honor and very disrespectful after the sale!

My husband and I have been in the market for a good used car that would hold up to the long daily…read morecommute. We purchased a 2007 VW Passat Wagon from here and we had a phenomenal experience from beginning to end. These folks bent over backwards to answer all our questions and making sure that the financing was a breeze The value of the car has held up over time and what makes them special is the "unique" customer approach, hassle free paperwork, and amazing follow through. I'm staying away from big dealers for now on and only coming here for the kind of customer service that we "ALL" should be getting.

Best experience I've had with a car guy. Jonathan, is friendly, trustworthy and easy to work with,…read moreand he can help you find whatever you're looking for. I bought my '07 Grand Cherokee which I love and am completely happy with. Fidelity is well priced and HONEST operation. 5-star service!

Outstanding customer service. Annette and William are amazing with answering your questions and…read moregetting you into a vehicle quickly.

William, Annette, and the rest of the staff are very friendly. They were very thorough in getting…read moreme exactly what I needed. Buying a car with them was simple and painless. 11/10 recommend!

Ok revolutionary car credit isn't that bad, I have been dealing with them for a Lil over 3 years,…read moreand yes I did have some issues with marc, over all he does do what he says, I do got admit I did get another car from him, I had a jaguar which was in good condition and after loan was up he got me a 2011 saab which was great.. if it wasn't for Brennan his son I probably wouldn't have came back, the people who do write bad reviews are the one's that don't pay there bills would give more stars if the customer service was better, but all and all this place isn't that bad...

We had an old car we thought we wanted to keep but then no longer desired it. Cash for Car Store…read morewas so good, they seemed like the Enterprise rent-a-car of buying cars by making it easy with a ride home. Everyone was very polite and forthcoming about their process, for us it was as promised.