Service was swift and friendly! Got all my questions answered and had a fun conversation! 10/10 read more

Wanted to give my business to a local independent Boulder businessman. I could've gotten a Honda car key fob for the same price from AutoNation but also didn't want to drive there. I wish I had as this took six trips and approximately eight weeks and phone calls and patience to get a workable key fob for my Honda CRV. Owner on the edge of rude quite often even though I was 100% patient with him. Seems like this is a hobby rather than a business. Listen to his phone message, not at all welcoming when you first call and his hours are quite limited. read more

I needed a spare key for a truck I had just purchased and the company that produced the key had a list of authorized locksmiths you could use. City Lock was the closest to me geographically so that is how I made my choice. Jeff was great to deal with and explained to me what I needed to know about this type of key. The whole process took less time than it was supposed to and the key works as it should. Jeff even had the blank key with the vehicles logo. I found Jeff to be very personable and knowledgeable. Reviews should never be personal like Deane wrote and I assure you I was neither a relative or friend of Jeff. I will do business with City Lock in the future should the need arise. read more

I was refered to City Lock by a diferent locksmith because City Lock had real expertise about door hardwware common in vintage Boulder houses. The proprieter was quite knowledgeable, patient and generouse with his time. I was quickly on the way to thrifty solution and highly recommend City Lock. read more

I would leave -5 if I could. I was promised that I would get a Key Fob COPIED and PROGRAMMED. However this did not happen and I was still CHARGED $150 even though not every part of the agreement was met. Besides being talked down to the whole transaction, and AFTER the whole programming process failed, I was then also told that if I returned in two weeks after returning the key fob I had originally brought in, and FOR AN EXTRA $100, I would receive a Key Fob that was guaranteed to work. This whole time and process was fruitless and the fact that I was charged anything at all to begin with is ridiculous. I would ABSOLUTELY AVOID this place! read more

Went to get 2 keys made gave the man a $20 bill the man assumed it was a $10 bill and gave me change for the $10. When i left i realized the error went back to the store it was closed. I went the next day and he insisted it was a $10 and would no. I refuse to go back to the store in the he would honor my request. As far as I'm concerned he was dishonest. .Stay away from this store.Store owners are not like those of the past. John Gratkowski Unhappy customer no rating read more

Super helpful, knowledgeable, and friendly when I came in to get a new key for my car after it snapped in the ignition!

I posted an RFQ on Yelp and they asked me to call. Even though the RFQ contained enough information for other providers to provide a quote, City Lock required me to call them with more information. I ended up selecting a different provider. The other provider had to drive 45 minutes to help with my lock and City Lock was located in my area. read more

Went here to get a second key FOB with only my original key FOB on me. Cost me $300 and around 2 hours. Worth it not to get locked out of my car again. read more

Had copies of a key made. they didn't work. i went back to City Lock and they told me that there copies always work and i did something wrong. no refund. no retry. I took the key to McGuckins. they made copies that worked fine. read more

$25 to tell me no. I brought in a lock to get keyed to the HOA master key which I had with me. He took the master and the lock, took it apart, and then asked for the master key plan. I didn't have one. Then he asked for the keys of all other units in the HOA. Of course I didn't have that either. So he said he couldn't key it to the master. Great, so he told me no. He put it back together and said that I owed $25. Huh? Sir, you should have told me your requirements BEFORE you did any work. Essentially, you charged me $25 to tell me no. A waste of my time and money. I won't be back. read more

I needed a new key fob for my vehicle . Dealer wanted over $320 I heard of Jeff from the tom martino show. Jeff's cost ? $260! Plus was in and out! Dealer wants an appointment, and says "2 hour time frame " I plan to use Jeff again to rekey my house read more

I can't remember being more relieved or pleased by any service I ever received than my experience with City Lock. It all started with me going to Buffalo Lock & Key to get a spare key made for my roof top carrier prior to a camping trip. After two visits to Buffalo Lock & Key that included three technicians making six or seven attempts to copy a key, I had no copy and an original that didn't work as well as it did when I brought it there. So off to City Lock I went. Jeff, the owner, took one look at the key copy that didn't work and said, "They used the wrong blank!" I asked if he could make a copy and he said, "I guarantee it." Jeff used a computerized key copier. He programmed in the number from the lock and in minutes I walked out the door with two working keys. Thank you, Jeff! read more

look out for this jerk. I needed a new fob, took it to City Lock and he gave me an estimate, which was fine and told me a couple of days. 3 days, 4 days, 5 days.... I said where's my car? He said he was busy. I said Im on foot all this time, and he told me to go rent a scooter. what a pompas ass. read more

had a problem with a safe that wouldn't unlock and city lock was more than happy to help and resolved the issue very quickly.

Jeff at City Lock was incredibly kind, caring and generous to me yesterday. Over the telephone, which he actually answered, he patiently walked me through my problem troubleshooting my issues step by step. And guess what? In less than 10 minutes my door lock was locking and unlocking again! In other places, a guy would have come out, done what I did myself, and then charged me at least $200.00. I feel so lucky that I found Jeff at City Lock and that he is so knowledgeable. You should call him too. By the time the other companies called me back my door was all fixed and I hadn't spent a dime! read more

After having a rough day, and needing a locksmith in a pinch - Jeff was our hero! We called City Lock, and within an hour we were being provided service, while other businesses had us waiting weeks to get our specific needs met. He was fast, knowledgeable and accommodating to our 2 children who can be a handful. City Lock understands when you are in a pinch, and wants to help - not nickel and dime you to death. He stands by his work, and had us on our way in no time. One of the reviews caledl him, "The Oracle of Wisdom." and I totally agree, it was nice chatting with him while he worked. If you want fast, quality work - come to City Lock! read more

I had a great experience here today. To say that Jeff has expertise in the realm of lock-and-key would be an understatement. Sure, he'll get you out of a bind, which is what he did for me. Beyond that, he is an oracle of wisdom, knowledgeable on multiple levels, and he understands the inner workings of the modern world at a level inaccessible to most of us. His comprehension of the engineered logic hidden within machinery and systems we take for granted on a daily basis is exquisite. He is nothing less than a true master. To find a craftsman of this magnitude, with an obvious passion for his work, is a rare thing. This is the model to which every locksmith should aspire. I will never go anywhere else. read more

I went to replace my key fob....the $200.00 kind!! Jeffrey, the owner, said "let's just try a little cleaning inside" where the battery contacts are. He put in a new battery just to be sure. Now, here's my favorite part....works like new!! Refused to charge me anything...not even for the battery! I asked him how he could afford to do that......he said" I need to do the things for my customers that Amazon can not do! read more

Quoted one price/charged a higher one for a key reprogram which still seemed reasonable but became indignant and unprofessional when questioned on original quote. Would try some other provider. read more

The ignition lock cylinder on my Toyota wore out and it would not allow the key to turn so my truck was stuck. The dealership and my mechanic wanted between $700 and $1000 to replace the lock cylinder to remedy the problem. I called City Lock after getting these quotes. Jeff told me the answer is not to replace the cylinder but rather clean it and replace some internal piece. He could do it the next morning and with two replacement keys, full programming so that the door keys and the ignition all matched, he only charged $400! Jeff is detailed and takes pride in what he does, I found him honest, trustworthy and an overall nice guy. I hope I never need Jeff's service again but if I did I would head there and I would most definitely recommend his services. read more

Great service. Went above and beyond to resolve my missing key fob problem Also reasonably priced!

After some criminals stole my car just weeks after the back end was bashed in I had to live with one key for years because these heinous people went on a joy ride and tossed my spare key. We called and visited several key people with no results. City Lock in Boulder is the place to go if you need a electronic key reprogrammed. Extremely knowledgeable and knows all the scams being used on the vulnerable consumers. Before you Google and have a stranger take all your electronic key data give City Lock a call first. Don't risk it. read more

Replaced the case for the key fab to my car that had broken, at a lower cost than I would have ever found at a dealer. Even got a free battery replacement with it. That being said, it did take longer than it should have because they misplaced my order, then somehow the order didn't get placed. The cost is good, the service is friendly, and in my experience accurate, but it does seem that other reviewers may be accurate when mentioning need for improvement in organization. read more

Don't bother calling anyone else (I regret wasting weeks following other leads.) City Lock is the BEST place to go for CAR KEY cutting and fob programming! I bought a used SUV with only 1 key. I found blanks on Amazon but only City Lock both cut and programmed them. It was a tricky task since there were other keys {not in my possession} assigned to my vehicle; City Lock deleted them so that I have the only functioning set. It was $150 for the first key and $50 for each additional. Thank you for your speed and excellence. read more

The owner is terrible. I went to a locksmith to get keys made for a remote location because I needed them to work. Otherwise I could have gone to Home Depot & got them done cheaper. Well, the ones city lock made didn't work & the owner wouldn't replace them. He was very rude as well. I would recommend going elsewhere read more

I was very satisfied with my great service with a non functioning key fob (our spare one for my car) . I went in and told them my problem got it reprogrammed and a new battery installed . Plus I was educated on how the fob can be stored to close to the car can cause the battery in the fob to use energy thus using the battery in the fob discharges. I have used city lock for years always great service . Phil read more

We lost one of the keys to our Toyota and after getting a quote from Boulder Toyota for $350 we looked for other options. There are lots of videos and forums about keys but in the end this model is not programmable without special tools. To save some money I bought a key online and thought I'd have it programmed. After trying a couple lock companies in town I called City Lock. In the past I had a poor experience with a fly by night locksmith and was expecting more of the same here. Turns out the owner has been in business for a long time and has a deep knowledge of locks. I did get some initial attitude about purchasing keys online and their high potential to not work. The keys are proprietary technology from Toyota and the City Lock said the online key makers will just recycle the electronics from old keys and sell them as new. There's no generic remote key for recent Toyotas. City lock was able to program the key in a short amount of time and verified it worked. I'd use them again and recommend to others for your vehicle or other lock needs. read more

Update: Jeff should live by his own words of being patient and thought about he has a small business when he was acting like an unprofessional business owner. read more

City Lock and their Jeff Rosen have provided me good service and as payment requested this review. Sincerely, David Louis Sito read more

The only key for my Nissan wore out and I didn't have the code for the key. Other locksmiths couldn't solve the issue and offered me to replace every lock on my car. Another locksmith in Boulder told me to go to city lock since they are the expert. Jeff looked at my key and tried to figure out the code of it. Then he made a new key which worked. He solved my 1000$ problem for literally 40$. He is definitely an expert at what he does. He is also very kind and helpful. read more

I called with a lost key fob for my 2011 Ram. That day after hours Jeff came out and got me my key fob programmed to the truck in minutes and I was on my way. Fare price, immaculate service and right on time. I fully recommend this company. read more

Jeff at City Lock was terrific! At the recommendation of several other locksmiths in Boulder, I took him my newly purchased used Honda, hoping that he could determine why the key to the ignition didn't work on the door. He discovered that the door lock, for some inexplicable reason, had a different code from the one on the ignition lock. He rekeyed the door to match the ignition and sent me on my way (same-day service) for only $325--far less than the $600 to $1000 that others had supposed it would cost. Although he'd suggested that the keys which came with the car looked worn and might therefore need to be replaced, he found that the old keys worked perfectly on the new lock. As a result, he saved me the additional cost of $100 per key. Jeff is entirely honest and highly competent. I'll be calling him for any future service that I require, whether for my car or my home. Elissa G. read more

I went to 3 different places to get a copy of my mailbox key and nobody could or would do it. The man at the counter was incredibly genuine and nice. It took him less than a minute and made me a copy for less than 4$. Him telling me to just come back if there were any issues was awesome because it was impossible to discern who had made the original key. Suffice to say, the key works great and is more durable than the original! read more

Jeff the owner was great. Did work ask expected and explained process and charges while doing it. Another lock company recommended him since their car lock guy moved out of state. Prices were OK - inline with other places and cheaper than the dealership. I would go back without hesitation. read more

Seemed like everything would be good with this shop but: he did not finish the job, he does not return calls, really I am worse off than when I started. I would not entrust this shop to any valuable home job because, like me, he may never finish the job and you too could be worse off. He does not return calls or emails. I would only entrust this store for minor locksmith jobs like locking yourself out of your car or home but not to repair your valuable home or doors. read more

Brought my Volkswagen in to have keys made, twice. One time I waited, the second time I was told to leave the car for the morning. In both cases the keys were not programmed. I was told to order keys through him rather than the key I brought in. Put a deposit down of $50 for the keys and did not hear back from him for three weeks. I had to take a trip back to Massachusetts and therefore I needed to have the keys made before I left. I had them made at the Volkswagen dealer in Boulder. First time no problem. When I asked for my deposit back from city lock he said no because that's what the deposit was for. So he now owns two Volkswagen keys, partially paid for by me which he will probably sell to someone else. This is an arrogant jack ass. Go somewhere else. read more

When you need someone that has decades of experience for a specialty lock or fob, Jeff is your guy. As for the reviews below that he is a jerk, he is a straight shooter. He will tell you how it is. I personally appreciate his directness. He is very competent. I will always value competency over a thin smile. He fixed my custom door with a custom lock, I dare say that he is the only in Boulder that would take the time to find the obscure original manufacturer. Yes, you can find cheaper products and services, but you get what you pay for. read more

Great! I got ridiculously expensive quotes from 2 dealerships who wanted to change my entire ignition (not broken!) but City Lock solved it quickly and reasonably. read more

Worst customer service experience of my life. No exaggeration. The guy who apparently owns owns the place couldn't find parking in front of my building, and got upset with me when I asked him to walk. After waiting, because he told me he'd charge me for even just coming out, he said I was stressing him out and that I shouldn't live somewhere with a bunch of other espresso drinking snobs. He left me stranded at night with my sick dog outside of my house. Asshole move, and truly the worst treatment I have literally ever received. Ever. Do not use these guys. Call Boulder Mobile Locksmith instead. Those guys were prompt, courteous, and professional. The guy that runs this place deserves to lose his business. read more